iBaby Care M7 General Usage2019-03-19T11:13:39-07:00

iBaby Care M7

Common iBaby Care M7 Questions:

You can use iPhone, iPad or Android devices to install your iBaby Care M7.  (All iOS devices must be running iOS version 6.0 or newer).

Yes. The iBaby Care M7 can be installed using either the 2.4 GHz or 5GHz internet connection. But bands will need to be separated in order for the monitors to successfully install. This is an easy feat and can be done by calling your internet provider.

The iBaby Care M7 has a wide viewing range using the night vision feature that allows you to see within 5 meters (16 feet).

An unlimited number of invited users can access your iBaby Care M7. However, only four users can access the monitor simultaneously.

iBaby Care M7 uses a high definition monitor (1080p HD) to monitor your baby.

iBaby can let you know if your baby’s nursery is too hot or cold by using the temperature sensor. Additionally, iBaby will display the humidity level of your baby’s nursery within the iBaby Care app. The sensors are located in the base of the iBaby.

The back of the iBaby monitor is made of an illuminating plastic that with light up anytime the iBaby powered on.

In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.

Then select View & Invite Users. Now you can invite them by email as well as modify their access. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

If the user is already on the list, tap on their email address, delete the user and re-invite.

ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

Having multiple devices under the same Wi-Fi connection or band can cause the Wi-Fi signal strength to decrease. This can cause your iBaby Care M7 to freeze, lag or disconnect. If this occurs, we recommend performing a speed test to determine your internet speed test. Your internet upload speed should be at least 2.4 mbps to establish a secure network connection.

Darker rooms will cause the video display to show in black & white. If this is not the case, check your display settings for Night Vision and make sure it is set to AUTO, which should restore the color. To do so go into the iBaby Care App > Settings > Display Settings > Night Vision.

The help button on the iBaby Care M7 controls the moonlight feature if you don’t have your phone around.

  1. Pressing the button once (1) will turn on on the moonlight display
  2. Pressing the button twice (2) Will cause the moonlight display to rotate
  3. Pressing the button thrice (3) Will disable the moonlight display
  4. Holding down the button continuously, will call the mobile device connected to the iBaby Care M7

You can definitely use an LTE network to view your monitor feed. The monitor needs to be connected to your home router to work on your Wi-Fi. Once the monitor is installed, you can access the video feed through a 4G and LTE network from any location as long as you have service.

If the installation on your iBaby Care M7 failed complete a hard reset of the monitor, then re-try installation. To reset your monitor press the back reset button for 30 seconds until you hear the iBaby jingle.

44 Comments

  1. Robert March 9, 2018 at 9:11 am - Reply

    Motion sensor constantly going off, despite no motion. It seems like as the sun moves around the room, just the shadows moving is triggering the sensor – I have dozens of photos and movies and the only thing changing is the intensity of the sunlight in the room.. Is there a firmware update available for the M7? I can’t seem to find any way to update my camera.

    • Keren Lopez March 12, 2018 at 10:01 am - Reply

      Hi Robert, if there are shadows or movement of other things in the room the motion sensors might go off. Your sensitivity levels might need to be re-adjusted to a lower sensitivity. If this did not help, please contact our customer support team to troubleshoot your monitor at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

  2. Aki Abiola March 13, 2018 at 1:54 pm - Reply

    This product is not working. Is it possible to get support please. There is a steady red light but it does not pick up WiFi and occasionally has a flashing green and red light before going back to steady red.

    • Keren Lopez March 15, 2018 at 9:22 am - Reply

      Hi Aki, we’re so sorry for the inconvenience. I believe a hard reset of the monitor will help you with this matter. To do a hard reset please follow these instructions:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .

      If this did not help, please reach out to our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!

  3. Stephanie March 18, 2018 at 5:56 pm - Reply

    We are unable to determine a way to turn off the camera or unit other than unplugging- is there a way to turn off unit?

    • Keren Lopez March 19, 2018 at 9:52 am - Reply

      Hi Stephanie,

      The only way to turn off the iBaby Care M7 is by unplugging from the outlet. There is no external button to turn off the monitor due to safety concerns. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5PM PST).

  4. Ale Go March 25, 2018 at 9:49 am - Reply

    Is there hope to use the iBaby M7 with Alexa? Also is there a firmware update? Anything on my app takes a while to upload and the other night that my baby was crying I wasn’t getting any sound.

    • Keren Lopez March 26, 2018 at 9:42 am - Reply

      Hi Ale, unfortunately at the moment we are not integrated with Alexa. We will forward this suggestion to our developers. The latest iBaby Care M7 firmware is 2.0.1. Please contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great rest of your day.

  5. Ryley Brown April 19, 2018 at 9:44 pm - Reply

    Is there any way to keep the moonlight going full time? It turns itself off after 15 minutes and I can’t find a way to stop it turning off?

    • Keren Lopez April 20, 2018 at 10:21 am - Reply

      Hi Ryley, unfortunately at the moment our iBaby Care M7 moonlight soother runs on a timer that shuts the display automatically. We will forward this suggestion to our engineers. If you do have anymore questions on this matter, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.

  6. edh411 May 22, 2018 at 2:27 pm - Reply

    When I take a picture from the M7 it saves to my phone without any issue. However, when I take a video it doesn’t seem to save anywhere……how do I access the videos to share them?

    • Keren Lopez May 23, 2018 at 10:05 am - Reply

      Hi Ed,

      Thank you for reaching out to us. When you record videos or take pictures with the iBaby Care App they will all be stored directly into the iBaby Care photo gallery. (Sometimes videos get stored at the bottom so make sure to scroll down). Once you find your video/photo from your video gallery you you need to tap on it and then tap on the export button that gives you the option to save to you phone or to share it on your social media.

      If you’re still having trouble with this, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will be glad to answer any questions you have.

      • oreo September 16, 2018 at 7:08 pm - Reply

        once you’ve turned on video recording, how can you keep the video recording even when you’ve logged off the app? also, how much file size can the app store?

        • Keren Lopez September 17, 2018 at 9:51 am - Reply

          Hello Oreo,

          Thank you for reaching out. If you want to record a view, you must keep the app open or you can use your phone without closing (quitting) the app. If you log out of your account, no video will be recorded.

          You have 500 MB of free cloud storage.

          If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  7. Timothy Williams July 27, 2018 at 5:11 am - Reply

    Hi, our night vision function seems impaired. We have unplugged the M7 to reset and cleaned the camera. What else can we try?

    • Keren Lopez July 27, 2018 at 10:51 am - Reply

      Hi Timothy,

      Thank you for reaching out to us. If your iBaby monitor’s night vision is not working properly, it may be due to the level of lighting in the environment where the receiving is installed or the amount of power the monitor is receiving. To troubleshoot the night vision, please follow these steps:

      1. Please check the lighting of the environment where your iBaby monitor is installed. If there is too much ambient light in the area the night vision may not engage.
      2. Make sure your night vision settings are correct by opening the iBabyCare app > Menu > Settings > Display Settings. You will have the option to choose between Auto/ On/ Off, once this is done, please SAVE. You may have to log out, exit your iBabyCare app, and log back in.
      3. If a halo effect is being displayed on your iOS or Android device, the iBaby monitor my be pointed at a reflective surface, preventing night vision from activating. Adjust the camera to point away from reflective surfaces.
      4. Cover the lens of your iBaby monitor and listen for an audible click, or look for the red infrared (IR) LEDs on the front of you baby monitor that should turn on. If the light do not turn on, the iBaby monitor may not be receiving enough power to turn on the IR lights. Connect the camera to a different power adapter or different power outlet.
      5. Finally, please complete a hard reset of the monitor by following these instructions below *SAVE all images/videos before doing a FULL RESET*

      Reset Instructions:

      1. REMOVE monitor from the iBabyCare app and log out of your account in the iBabyCare app.
      Menu>Settings>Delete “iBabyXXXXXXXX” button & Menu>LogOut
      2. Unplug iBaby’s power adapter from the wall outlet, or carefully disconnect the iBaby monitor from the power adapter.
      Allow at least 10 seconds before plugging the power adapter back into the outlet, or reconnecting the iBaby monitor.
      3. Under the USB tab, located at the bottom of your iBaby monitor. Pull tab open, you will then see the USB port and a little black reset button.
      Press and HOLD the RESET button for about a minute or until you hear a jingle.

      If you are still experiencing the same issues with your monitor, please send an email to our customer support: support@ibabylabs.com with the following information:

      * What is your iBaby monitor’s model?
      * Who is your ISP (internet service provider)?
      * Are you using an iOS or an Android device?
      * What is the status light on your iBaby monitor? (Blinking or Solid, please include color(s))
      * Where the device was purchased and when? (Proof of purchase)

  8. Lyndsay marton August 17, 2018 at 9:02 pm - Reply

    We are experiencing the screen looking purple when my husband and I view our baby’s nursery the screen is purple. Do know what could be causing this?It just started happening today. It shows up on both or our screens and it makes it difficult to view the baby clearly.

    • Keren Lopez August 20, 2018 at 9:58 am - Reply

      Hi Lyndsay,

      We apologize for the inconvenience this is causing you. We know it’s highly important for you and your family to have a functioning monitor.

      Since this might be an internal problem, we urge you to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST) for troubleshooting information or to explore your options.

      Thank you and have a great rest of your day.

      • Molly December 31, 2018 at 5:44 pm - Reply

        Ours is doing the same. Did you find a resolution?

        • Keren Lopez January 2, 2019 at 9:41 am - Reply

          Hi Molly, thank you for reaching out.

          Since this might be an issue with the internal monitor, we urge you to contact our customer support team at support@ibabylabs.com or call at (650) 396- 2436 (M-F 9-5 PM PST). They will be able to offer your more information on how to fix these issues. Thank you and have a great rest of your day.

  9. Matt August 18, 2018 at 2:13 pm - Reply

    The pause button does not work when playing music. It has the circular loading sign over it. The only way to stop the music/noise is to start listening or speaking. Is there a fix for this?

    • Keren Lopez August 20, 2018 at 10:34 am - Reply

      Hi Matt,

      Thank you for reaching out. I believe a hard rest of the monitor will help this matter. Please follow the instructions below.

      *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings.*

      1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Delete the App
      4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      5. Download the iBaby Care App from the App store
      6. Install the monitor following the on-screen instructions

      If this reset does not help, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

  10. Brian August 23, 2018 at 11:31 am - Reply

    The iBaby Android app does not work well with the new version of Android 9. I keep having to uninstall and reinstall the app to get it to work. It’s really annoying.

    • Keren Lopez August 27, 2018 at 9:48 am - Reply

      Hi Brian,

      I sincerely apologize for the inconvenience this has caused you. Here at iBaby we understand that having a functioning baby monitor is crucial for you and your family.

      We have arranged for you to download the test app until the App is uploaded to the Google Play Store (The App will be uploaded by Friday).

      Please download the test app by going to this link:

      fir.im/M6sAndroidTest
      Password:ibabylabs123

      Please let me know if you have any trouble. Thank you and have a great rest of your day.

  11. Johannah Brown September 14, 2018 at 11:12 pm - Reply

    How do I down load the most updated filmwear version? I no longer have control of the listening function.

    • Keren Lopez September 17, 2018 at 9:35 am - Reply

      Hi Johannah,

      To update your firmware, you must first exit out of the App, then proceed to unplug the monitor and immediately plug it back. Please wait 5 minutes for the monitor to download any new firmware updates without opening the iBaby Care App.

      Once the five minutes are up, you can open the app and check the camera firmware update by going into settings > camera & App information.

      As for you not being able to have control of the listening function, please make sure that if you’re an invited user that the account owner has given you access to the listen feature. This can be done on their phone by going into settings > invite & view users and then tapping on your email address.
      The account owner then has the ability to provide you with the listening function.

      If none of these steps help solve this matter, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

  12. Fernando September 28, 2018 at 4:43 am - Reply

    I just bought a M7 and tried to configure it using an iPhone with iOS 12. I’m struggled in a screen that says “We are now Activating your monitor” what a I should do? I tried hard reset but I got the same problem.

    • Keren Lopez October 1, 2018 at 9:41 am - Reply

      Hi Fernando, I do apologize for this inconvenience. We understand that having a functioning baby monitor is crucial for you and your family. Please, I urge you to email our customer support team at suppport@ibabylabs.com. They will guide you through some important steps that will help you with your iBaby monitor on iOS 12,

      Option #2: If you have an older iOS device with iOS 11 or under, please install your monitor through it. This will then allow you to install your iBaby monitor without any issues and to use it on iOS 12.

      Thank you and have a great rest of your day.

  13. Wachira October 18, 2018 at 2:19 am - Reply

    Hi I love your product and currently have 5 different cameras set up for our little baby! But I currently just updated my iPhone to ios 12 and all of them suddenly stopped working. How long and are your app developers working on a update/patch for the new ios 12???

    • Keren Lopez October 18, 2018 at 9:58 am - Reply

      Hi Wachira, I apologize for the inconvenience this has caused you. Here at iBaby we know that it’s highly important to have a functioning baby monitor for your family. I have forwarded your email to our customer support team and you should receive a message from them soon. Thank you and have a great rest of your day.

  14. sonia senn October 22, 2018 at 3:10 pm - Reply

    It doesn’t seem as if the iBaby recognizes that I am connected to WiFi. I have deleted app and reinstalled, unplugged my WiFi and tried reconnecting in the same room, I have also tried contacting you guys via email and phone and have had no response. The red light is steady… I reset I IBaby as well!

    • Keren Lopez October 24, 2018 at 9:59 am - Reply

      Hi Sonia, I apologize for the inconvenience this has caused you. We understand that having a functioning baby monitor is crucial for you and your family. Unfortunately, since Apple has yet to release an iOS 12.1 update, the bug is still preventing iBaby monitors from installing. It is estimated that Apple will release an update in the upcoming week. I will forward your email to our customer service tech with the options you have in order to resolve this issue. Thank you and have a great rest of your day.

  15. Cavin Cisler November 1, 2018 at 6:57 am - Reply

    My wife & I both use iPhones with the new iOS 12. We just bought the iBaby M6s but cannot get the app to setup. We have reset every step in the process but are stuck at “We are now activating your monitor”. Is there an interference issue?

    • Keren Lopez November 1, 2018 at 9:54 am - Reply

      Hi Cavin,

      I apologize for the inconvenience this has caused you. Have you updated your iPhone to the most recent iOS update (iOS 12.1). This update should fix any installation issues you may be facing. If that’s not the case, and you do have iOS 12.1 installed, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  16. Ian November 13, 2018 at 4:27 am - Reply

    Connectivity is excellent. However on iPad, there is barely any sound (we tried Bluetooth speaker as well). Newest app download and latest iOS . Any suggestions before we return?

    • Keren Lopez November 13, 2018 at 2:39 pm - Reply

      Hi Ian,

      I’m so sorry for the inconvenience. When using your iBaby Monitor, please make sure that the volume on your phone or iPad is turned up to the highest level. Our monitors sound will go as loud as your device.

      Please reach out to our customer support team if turning up the volume on your device does not work or if it is abnormally low. They will be able to offer you further troubleshooting instructions. You can reach them at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

      Thank you and have a great rest of your day.

  17. Maria November 16, 2018 at 2:26 am - Reply

    Hello,
    I wanted to ask whether the iBaby comes with continuous audio monitoring even when your phone is locked or ‘asleep’, so that I can get notified of any noises or crying even when I´m not looking at the video feed myself using the app. Also, does it auto record clips of noise /movement events and saves them for me to review later on? Thanks!

    • Keren Lopez November 19, 2018 at 9:54 am - Reply

      Hi Maria,

      Yes, you can still listen/ hear your iBaby monitor if your phone is locked or if you’re on a different App. But you will have to make sure that the iBabyCare App is running in the background. The iBaby Monitor can also record 15-second video clip if noise or movement is detected if you choose this option in Alert Settings.

      If you have any other questions, please don’t hesitate to reach back to us or our support team at support@ibabylabs.com. Thank you and have a great rest of your day.

  18. Nadia November 26, 2018 at 1:42 pm - Reply

    Hello, I keep getting an error message 17003 and it will not install the device, what shall I do?

    • Keren Lopez November 26, 2018 at 3:29 pm - Reply

      Hi Nadia,

      I’m so sorry for the inconvenience this has caused you. Before installing the monitor on the app, you have to make sure you hear the iBaby monitor jingle. If you do not wait, this error code will pop up.

      Please reset the monitor by holding the black reset button (behind the monitor) for 30-second until you hear the sound. Once you do, wait until the back LED light is flashing red. Then click next on the App installation and follow the instructions.

      If this does not help, please reach out to our customer support team at support@ibabylabs.com. They will be glad to troubleshoot your monitor further. Thank you and have a great rest of your day.

  19. Khalid Ajabnoor December 4, 2018 at 5:22 am - Reply

    When I put the monitor M7 in the listening mode the sound is very low I cant hear the crying.

    • Keren Lopez December 5, 2018 at 10:19 am - Reply

      Hi Khalid, thank you for reaching out. The volume of your iBaby is controlled by your phone. So when you feel the sound is too low, please press the up button to turn up the volume.

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great day.

  20. Jennifer December 24, 2018 at 7:41 am - Reply

    Our connection is great, our night vision works well but when we record, we get audio but the video remains frozen from when we start recording the entire time.

    • Keren Lopez December 27, 2018 at 9:58 am - Reply

      Hi Jennifer, I apologize for the inconvenience this has caused you. Please unplug and plug the monitor back in (re-start). If this does not help at all, a hard reset of the monitor will be needed.

      Please follow the instructions below to complete a hard reset of your iBaby Monitor.

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings
      
3.Scroll down and tap the “Delete ” button
      
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If none of these steps help with your issue, please reach out to our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).They will have more information on how to move forward. Thank you and have a great rest of your day.

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