iBaby Care M7 is a smart baby care system that trespasses the boundaries of a conventional baby monitor. Fully equipped with smart features, the iBaby Care M7 promotes early childhood education and improves listening, speaking, vision and breathing skills. The iBaby Care M7 promotes early childhood development through the wide variety of features that include age-appropriate educational content, a built-in moonlight soother, music, lullabies, white noises and bedtime stories. And to give parents a peace of mind, the iBaby Care M7 comes fully equipped with air quality, temperature, humidity and diaper and feeding alerts.
What is the iBaby Care M7?
Do I need an app to view my baby?
What devices are compatible with the iBaby Care M7?
The iBaby Monitor Care M7 is compatible with the devices incorporated with iOS 9 and higher.
Can I use the iBaby Monitor M7 with my Android devices?
Can I use multiple iBaby monitors?
Absolutely! You can easily add additional monitors using “Add Camera” function found in the app.
Can I mount the iBaby Care M7?
Yes, you can mount the iBaby Car M7 with the Additional wall mount you can purchase under accessories in our Shop page.
Do I need fast internet to use the iBaby Care M7?
To ensure a stable connection and clear HD image, we recommend our users maintain an internet connection with 10 Mbps download and 2.5 Mbps upload rates. Also, to ensure a stable connection, please make sure the iBaby Care M7 is within 30 feet from the router.
Does the iBaby Care M7 have the Night Vision feature?
Yes! All iBaby Monitors come integrated with Night Vision capabilities.
What's the viewing range at night when using the Night Vision feature?
The optimal visual range of the night vision is within 5 meters (16 feet).
Can I use the iBaby Care M7 over web browsers?
Unfortunately, the iBaby Care M7 is an in-app based monitor and only works through your mobile device, iPads or some approved tablets.
How many users can the iBaby Care M7 support?
An unlimited number of users can be invited by the host to access the monitor. However, only four users can access the monitor at any given time.
What Voltage Does the iBaby Care M7 Support?
The iBaby Care M7 support 110-240 volts.
When I speak to my baby from the app, the sound from the monitor’s speaker is too low.
There is a quick fix to this. Open Media Player, and play any song. While the song is being played, turn up the volume. This will reset the speaker volume. Wait 10 seconds then click ‘Speak.’ The volume should be back to normal.
I hear static sound or background noise from the monitor.
Static sound can appear for two reasons: either there is a network connectivity issue when the Wi-FI signal is too low, or there is interference from other devices, such as a TV, radio, etc. This issue will usually disappear if you reset the video monitor. To do that, delete the camera from the app, reset the monitor and add the camera again. Remember to do this as close to the router as you can, even if you are going to move the monitor to another room.
I hear echo from the monitor when the speaker is on.
The echoing sound appears when the baby monitor is in close proximity to the functioning iBaby Care app – ie your smartphone or tablet. When you place the mobile device further away from the monitor, the echo will disappear. The issue can also appear if you press the ‘Listen’ and ‘Speak’ buttons at the same time, so avoid pressing those simultaneously.
The App just stays on a ``Loading`` Page
The iBaby Care aM7 is a dual band monitor and allows you to install using either the 2.4 GHz and 5.0 GHz internet connection. If the app is stuck on the loading page, please make sure that your Wi-Fi name and password are no more than 16 characters long, and both contain ONLY numbers and letters.
Make sure your monitor is not a mesh network that has both networks combined. If that is the case, you will need to split your network into two separate 2.4 GHz and 5 GHz connections. You can do this by contacting your internet provider and by following their instructions.
If I move or change my router and network name, what do I do next?
If you move, change Wi-Fi router, password or username, you will simply need to go into your app settings and delete the old camera. Log out of the app, and reset your phone and iBaby monitor. Then, proceed with installation again.
I have the iBaby Monitor M7 but the temperature & humidity is not showing through the app?
Please make sure that the pins on the bottom of the iBaby Care M7 align exactly with the base of the monitor. Then, do a hard reset of the monitor by following the instructions:
1.Open the app and tap the Menu button (upper left)
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If this didn’t help, please d contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at email@example.com
Why do I keep getting an error message when I invite additional users to my camera?
Please note only 1 person can be the Account Owner for each monitor. All other users are Invited Users/Viewers.
You can invite users/ viewers by sending an invite through the app. Each invited user/viewer will then need to register and create their own individual account with the same email address the invitation was sent to.
Note: When you invite a user, you will not receive a confirmation e-mail. Once the user creates their own personal account, they will use this account to log in and load the video feed.
How Do I Add invited Users/ Viewers?
In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.
Then select View & Invite Users. Now you can invite them by email as well as modifying their access. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.
If the user is already on the list, tap on their email address, delete the user and re-invite.
ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.
My monitor frequently disconnects, the video freezes or is delayed, has lag time etc. What happened?
When other items share the same Wi-Fi connection, this can cause the signal strength to decrease when running or using the iBaby Monitor. For this, we recommend performing a Speed Test to determine your internet connection speed. One way to do a speed test is by downloading the OOKLA app from the App or Play Store and choose Begin Test. Your upload speed is the main factor of your video quality. The upload speed needs to be at least 2.4mbps to establish a video speed, anything lower than this will cause the issues described above.
The video display is only showing in black and white even during the daytime, why?
Darker rooms will cause the video display to show in black & white. If this is not the case, check your display settings for Night Vision and make sure it is set to AUTO, which should restore the color.
I've installed my monitor but the LED light continue to flash red and green continuously, why?
Normally, with this option we usually see this occur if a firmware update is unsuccessful. If you come across this event during your installation process or you just happened to notice this change, please contact our Support Team at (650) 396-2436 (M-F 9-5 PST) firstname.lastname@example.org
How does the iBaby Care App alert you when your baby wakes from sleep?
The monitor uses sound and motion alerts to notify you when your baby is moving or making noise signaling that he/she is awake.
What is the Help Button?
The help button on the iBaby Care M7 controls the moonlight feature if you don’t have your phone around. If you press the button once, the moonlight will turn on. Pressing it twice will make the moonlight projections (monitor) rotate. If you press it a third time, this will disable the moonlight. Additionally, pressing and holding the button will call the mobile device that is connected to the iBaby Monitor
Does the iBaby Care App work over LTE networks?
You can definitely use an LTE network to view your monitor feed. The monitor needs to be connected to your home router to work on your Wi-Fi. Once the monitor is installed, you can access the video feed through a 4G and LTE network anywhere you have service.
How Can I Stream My Own Music?
You can download all of your favorite tunes from your personal playlist to the iBaby Care App. You can do this by opening the iBaby Care app and tapping on music. You will then need to tap the iBaby playlist and click the grey plus sign. You will then be able to add music from your library.
The iBabyCare M7 also comes pre-loaded with hundreds of selections of media fit for each of your baby’s milestones including reading content, white noise, natural relaxation, and lullabies. And as an added bonus, you can also record your own voice to soothe your baby to sleep.
How Does the Smell Sensors Work?
The smell sensors work through air quality algorithms that detect changes int he room environment. Air sensors can be triggered when opening a window, from air conditioning/ heater vents, and even food smells from cooking or baking. Changes in the environment are detected by VOC readings which are volatile organic compounds in the environment where the iBaby is located.
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