General Information

Scroll through our general account and order questions.

Reset iBaby Labs Account Password: 

  1. the upper right hand of the menu, click the menu option “Sign in”

  2. Tap on “Lost Your Password?”

  3. Enter the email address you used to create your iBaby Labs Account

Reset iBaby Care App Account Password: 

  1. Open the iBaby Care App

  2. Tap on “Forgot Password”

  3. Enter the email address you used to create your iBaby Care App Account.

*Note, the iBaby Labs Account and iBaby Care App account are two separate entities. The iBaby Labs account is solely used to place and check on orders. The iBaby Care App account is what you utilize to use your iBaby Monitor.

We know you’re excited to receive your smart iBaby Monitor. So you can begin tracking it by following these instructions:

  1. Sign in to your account by clicking on “Sign in” on the top right of the menu

  2. Or you can track your order by tapping on our track order page  

iBaby Labs offers a great return policy and you can read all about it under our ” Return Policy” Page.

Read all about our terms and conditions here.

Frequently Asked Questions:

iBaby Labs, Inc. ships to all countries and the United States of America, including Alaska and Hawaii.

***iBaby Labs’, Inc. ships from the United States and is not responsible for any customers duties and taxes that may apply. ***

Yes, we offer a 1 -year warranty from the date of purchase.

For a period of one (1) year from the date of purchase of your iBaby monitor, iBaby products that malfunction due to defective parts or workmanship at no charge to you. The warranty is not transferrable and applies only to the original consumer purchaser. iBaby monitors make any repair or replacement with new or refurbished product or components. If the product or component requiring repair or replacement is no longer available, iBaby may, replace such product with a similar product of similar function.