Hi Craig,

Wow, we’re so sorry to hear something weird like this happened to your monitor. However, we can assure you that iBaby utilizes the highest technology on the market as well as using military-level secured servers of Amazon AWS.

Please email our customer support at support@ibabylabs.com a picture of your CAM ID (Located at the bottom of your iBaby monitor). They will then be able to research what happened is going on with your monitor. Thank you and have a great day.