FAQs

Alles über den i20

01. Was unterscheidet das iBaby i20 von anderen Babyphones?

Das iBaby i20 ist das weltweit erste kontaktlose Babyphone mit KI-gestützter Vitalwertüberwachung. Es nutzt kamerabasierte Technologie (rPPG und Bewegungsanalyse), um die Herzfrequenz, Atmung und Schlafbewegungen Ihres Babys zu überwachen – und das alles ohne Wearables.

02. Ist die Verwendung des iBaby i20 für Neugeborene sicher?

The iBbay i20 is packed with features designed for safety and convenience, including:
Contactless Monitoring: Tracks heart rate and breathing with Yobi-PPG™ technology.
1080P HD Video: Provides a crystal-clear view of your baby, even in low-light conditions with night vision.
AI-Powered Alerts: Instant alerts for crying, motion, face covering, and if your baby moves out of a predefined "safe zone."
Two-Way Audio: Listen to your baby and talk back to them from your smartphone.
Sleep Analysis: Provides in-depth analysis of sleep patterns, movements, and stages to help you improve your baby's sleep quality.
Customizable Alerts: Set your preferred heart rate thresholds (40-180 bpm) to receive instant notifications if your baby's heart rate is outside the normal range.
Temperature and Humidity Sensors: Help you maintain the perfect sleep environment.
Flexible Storage: Offers both local storage with a complimentary 32GB TF card(expandable to 128GB) for local video storage and cloud storage options.
Wide-Angle View: Features a 360° horizontal and 110° vertical pan/tilt lens to give you a complete view of the room.
Wireless Connectivity: Supports both 2.4GHz and 5GHz Wi-Fi networks for a reliable connection.

03. Wie funktioniert die berührungslose Atmungsüberwachung?

Yes. The iBaby i20 is designed specifically for infants and newborns. It uses non-invasive, contactless technology that does not emit harmful radiation or require physical contact, making it 100% safe and gentle for daily use.

04. Wie funktioniert die berührungslose Herzfrequenzmessung?

Absolutely! The iBaby i20 has undergone rigorous testing and meets international safety and quality standards. It is officially certified by:

  • CE (Conformité Européenne) – Ensures the product complies with European health, safety, and environmental protection requirements.

  • FCC (Federal Communications Commission) – Confirms the device meets U.S. standards for electronic emissions and communication safety.

  • FCC SDOC (Supplier’s Declaration of Conformity) – Further validates its compliance with FCC regulations.

  • CPC (Children's Product Certificate) – Demonstrates that the i20 is tested and approved as a safe product for children under U.S. Consumer Product Safety regulations.

  • RoHS (Restriction of Hazardous Substances) – Guarantees the device is free from harmful materials like lead, mercury, and other toxic substances.

  • California Proposition 65 – Verifies the product does not contain chemicals known to cause cancer, birth defects, or other reproductive harm according to California's stringent safety regulations.

These certifications reflect our commitment to safety, performance, and global compliance. Whether you're using the i20 in Europe, the U.S., or Asia, you can rest assured that your baby monitor meets the highest international standards.

05. Wie funktioniert die berührungslose Atmungsüberwachung?

Der Monitor erkennt Brustbewegungen durch Videoanalyse mithilfe optischer Flussalgorithmen und verfolgt das leichte Heben und Senken der Brust Ihres Babys in Echtzeit, um die Atemfrequenz zu berechnen.

06. Kann ich das iBaby i20 im Dunkeln verwenden?

Mithilfe der Yobi- PPG ( Photoplethysmographie) erkennt das i20 winzige Veränderungen der Hautfarbe, die durch den Blutfluss bei natürlichem Licht verursacht werden. Die Kamera verarbeitet diese Veränderungen, um die Herzfrequenz Ihres Babys genau zu berechnen.

07. Unterstützt es Zwei-Wege-Audio?

Absolut. Das iBaby i20 bietet eine 1080p HD- Nachtsicht, die durch ein eingebautes sanftes Nachtlicht verbessert wird, sodass Sie Ihr Baby auch bei schlechten Lichtverhältnissen oder in dunklen Umgebungen gut sehen können.

08. Kann ich mein Baby aus der Ferne über mein Telefon sehen?

Absolut. Das iBaby i20 bietet eine 1080p HD- Nachtsicht, die durch ein eingebautes sanftes Nachtlicht verbessert wird, sodass Sie Ihr Baby auch bei schlechten Lichtverhältnissen oder in dunklen Umgebungen gut sehen können.

09. Welche Speichermöglichkeiten gibt es?

Absolutely. The iBaby i20 features 1080p HD night vision enhanced by a built-in soft nightlight, ensuring clear visibility of your baby even in low-light or dark environments.

10. Gibt es einen Temperatur- und Feuchtigkeitssensor?

Ja. Das iBaby i20 verfügt über Zwei-Wege-Audio , sodass Sie Ihr Baby mithilfe der iBaby-App von überall aus hören und mit Ihrer Stimme beruhigen können.

11. Kann ich den i20 ausschalten, ohne ihn vom Stromnetz zu trennen?

Yes. The iBaby i20 connects to a secure mobile app where you can monitor live video, receive real-time alerts, and check vitals—even when you’re not home.

12. Was ist der Datenschutzmodus und wie verwende ich ihn?

Each iBaby i20 includes a complimentary 32GB TF card for local video storage (expandable up to 128GB), plus optional cloud storage for secure backup and remote access.

13. Is there a temperature and humidity sensor?

Yes. The i20 comes with a built-in environmental sensor to track room temperature and humidity, helping ensure your baby’s space is always comfortable.

14. Can I turn off the i20 without unplugging it?

The i20 is designed to monitor your baby around the clock, so there’s no physical power-off button. However, you can enable Privacy Mode in the app, which turns off the video stream while still allowing essential alerts (e.g., crying, face-covered) to come through. This is perfect when you want to pause the video but still keep important safety functions running. We’re also working on a remote “off” function via the app, and we’ll share updates as soon as it’s ready.

15. What is Privacy Mode and how do I use it?

Privacy Mode disables the live video stream while keeping audio and smart alerts active. You can turn it on directly in the iBaby Care app—great if you’ve shared device access with others but want to maintain video privacy at certain times

Abrechnung

01. Wie kann ich meinen Rechnungsverlauf in Ihrem Shop einsehen?

You can view your order and billing history by logging into your account and navigating to the "Order History" section. Receipts and invoices are available for download.

02. Welche Zahlungsmethoden akzeptieren Sie?

We use Shopify Payments, which accepts major credit cards (Visa, MasterCard, American Express), as well as PayPal, Shop Pay, Apple Pay, and Google Pay.

03. Wie aktualisiere ich meine Zahlungsmethode für zukünftige Bestellungen?

You can update your payment method during the checkout process. Just select your preferred payment option before completing the purchase.

04. Kann ich eine Kopie meiner Rechnung erhalten?

A copy of your invoice will be sent to your registered email after the purchase. You can also access it under your "Order History" in your Shopify account.

05. Warum wurde meine Zahlung abgelehnt?

If your payment was declined, it could be due to incorrect billing information, expired card details, or insufficient funds. Try another payment method or contact your bank for more information.

06. Wie kann ich meine Rechnungsadresse ändern?

You can update your billing address during checkout or by visiting your account under "Addresses" in your Shopify profile.

07. Berechnen Sie Umsatzsteuer?

Yes, we do charge sales tax. iBaby Labs, Inc. is a U.S.-registered business, and we're required by law to collect sales tax on each order based on the shipping destination.

08. Was mache ich, wenn mir ein falscher Betrag in Rechnung gestellt wurde?

If you were charged incorrectly, please reach out to our customer support team through the Contact Us page. We’ll investigate and resolve any issues promptly.
Taxes are calculated based on your shipping address and local tax laws. The total amount, including tax, will be displayed at checkout before you complete your purchase.

09. Kann ich einen Rabattcode anwenden, nachdem ich meine Bestellung aufgegeben habe?

Unfortunately, discount codes cannot be applied after a purchase is completed. Be sure to apply your code during checkout in the "Discount Code" field.

10. Wie kann ich meine Bestellung stornieren?

If your order hasn't been fulfilled yet, you can request a cancellation through your account or by contacting us immediately. Once shipped, the order cannot be canceled.

11. Wann wird mir meine Bestellung in Rechnung gestellt?

You’ll be charged immediately after placing your order.

12. Kann ich für einen zurückgegebenen Artikel eine Rückerstattung erhalten?

Yes, we do offer refunds for returns that meet the conditions outlined in our Warranty & Refund Policy. We kindly ask that you review the full policy to ensure your return qualifies.

If it does, please email our support team   to initiate the return process. Once approved, we’ll arrange a pickup from your location. Be sure to keep the original packaging, as it’s required for return shipping.

After the item is received and inspected at our warehouse, your refund will be issued to your original payment method.