Question 1

How long will it take to receive my order?

Accepted Answer

For U.S. customers, orders typically arrive within 3–5 business days.If you're located outside the U.S., please contact us at hello@ibabylabs.com for specific shipping details to your region.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally! 🎉 Currently, we offer direct shipping to the US, EU, and UK markets. If you're based elsewhere, no worries—we’re actively expanding to more regions! Just drop us a message at hello@ibabylabs.com, and we’ll be happy to provide shipping options tailored to your location.

Question 3

How Does the i20 Measure Respiration and Heart Rate Without Contact?

Accepted Answer

Respiration Detection (Breathing Rate)The i20 uses Optical Flow Analysis to monitor subtle movements in the baby's chest.This method tracks pixel displacement between consecutive video frames to detect rhythmic motion caused by breathing.By observing the rise and fall of the chest, the device identifies breathing patterns and calculates the respiration rate.Heart Rate DetectionEach heartbeat causes slight changes in blood flow beneath the skin, leading to microscopic variations in skin color—too subtle for the human eye.The i20’s camera captures these variations by analyzing how light reflects off the skin. Using advanced algorithms, the device processes these signals to accurately determine the baby’s real-time heart rate.

Question 4

What are the key features of the iBbay i20?

Accepted Answer

The iBbay i20 is packed with features designed for safety and convenience, including:Contactless Monitoring: Tracks heart rate and breathing with Yobi-PPG™ technology.1080P HD Video: Provides a crystal-clear view of your baby, even in low-light conditions with night vision.AI-Powered Alerts: Instant alerts for crying, motion, face covering, and if your baby moves out of a predefined "safe zone."Two-Way Audio: Listen to your baby and talk back to them from your smartphone.Sleep Analysis: Provides in-depth analysis of sleep patterns, movements, and stages to help you improve your baby's sleep quality.Customizable Alerts: Set your preferred heart rate thresholds (40-180 bpm) to receive instant notifications if your baby's heart rate is outside the normal range.Temperature and Humidity Sensors: Help you maintain the perfect sleep environment.Flexible Storage: Offers both local storage with a complimentary 32GB TF card(expandable to 128GB) for local video storage and cloud storage options.Wide-Angle View: Features a 360° horizontal and 110° vertical pan/tilt lens to give you a complete view of the room.Wireless Connectivity: Supports both 2.4GHz and 5GHz Wi-Fi networks for a reliable connection.

Question 5

What is Yobi-PPG? How Does It Work in iBaby i20?

Accepted Answer

First let’s find out What Is PPG (Photoplethysmography) and rPPG?PPG (Photoplethysmography) is an optical technology used to monitor physiological signals like heart rate and blood oxygen by detecting changes in light absorption caused by blood flow. Traditional PPG requires direct skin contact, as seen in smartwatches or fingertip sensors.rPPG (remote PPG) is its non-contact evolution. It uses a regular camera to capture subtle color changes in the skin—particularly on the face—caused by blood circulation. This enables accurate heart rate monitoring without touching the skin, making it especially suitable for babies.Then we can explain What is Yobi-PPG and how is it different?Yobi-PPG is iBaby’s proprietary upgrade of rPPG, specifically designed for babies. It’s the core technology in the iBaby i20 and offers major improvements:🛡️ Stronger Anti-Interference: Advanced algorithms reduce motion and lighting-related inaccuracies.📊 Multi-Parameter Support: Can monitor heart rate, breathing rate, and potentially blood oxygen (next generation model).🎥 Optimized Hardware Integration: Works with dedicated light sources and camera setups to enhance accuracy.👶 Tailored for Infant Use: Seamlessly embedded in baby monitors for contactless, comfortable, and accurate vitals tracking.

Question 6

Why can't I install or connect my iBaby i20 to the app?

Accepted Answer

First, make sure you’ve downloaded the correct app. The iBaby i20 works with the iBaby Home app, not the iBaby Care app, which is for previous models. If you’re still having trouble after installing the right app, don’t hesitate to contact us — we’re here to help!

Question 7

What are the accuracy standards for the iBaby i20's heart rate and respiration rate monitoring?

Accepted Answer

The iBaby i20 meets the following accuracy standards:Heart Rate Monitoring: Accuracy meets the US NIH standard (error ≤ 4 beats/minute).Respiration Rate Monitoring: Accuracy meets the ANSI/AAMI standard (error ≤ 4 breaths/minute).

Question 8

Why can’t I use the iBaby Care app in my region right now?

Accepted Answer

We’re currently experiencing trademark issues in certain European countries or regions, which have temporarily suspended the iBaby Care app services. We're working to resolve this and sincerely apologize for the inconvenience.

Question 9

How can I download or update the iBaby Care app during this time?

Accepted Answer

You can still download or update the app using the following alternative methods:﻿For iPhone users:If you’ve downloaded iBaby Care before:Open the App Store.Tap your profile picture (top right).Select "Apps" (iOS 17.4 or later).Search for "iBaby Care" and redownload.If you’ve never downloaded iBaby Care before:You’ll need to use Apple’s TestFlight program.👉 Download via TestFlightFor Android users:👉 Download the latest APK version directlyNote: These methods allow you to access the app, but some features may be temporarily limited due to the ongoing service disruption. We truly appreciate your patience and understanding.

Question 10

Are older iBaby models still supported?

Accepted Answer

Some legacy iBaby models—such as M2, M2 Pro, M3, M6, M6T, M6S, M7, and M7L—have been officially discontinued and are no longer under warranty. While we’re doing our best to offer after-sales support, including potential replacements, certain issues may unfortunately be beyond repair.Models like M8, M8L, M2C, i6, and i2 are still supported.As a gesture of appreciation, we’re offering a loyal customer discount to those affected by unsupported devices.If you need assistance or want to check your eligibility, please reach out to us at hello@ibabylabs.com.

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