[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_tta_accordion toggle=”1″][vc_tta_section icon=”fa-question-circle” title=”What is the iBaby Monitor M6/T/S?”][vc_column_text]

iBaby monitors are smart baby monitors designed to work with your smartphones and iPads so you can see and hear your baby anytime, anywhere using your internet connection. From our free iBaby View or iBaby Care apps, you can set up sound and motion alerts, zoom, and record photos and videos. Not only will you see every precious moment, you can share them as well! The iBaby Monitor M6 is the most basic model, the iBaby Monitor M6T is the middle tier model, and the iBaby Monitor M6S is the most advanced model.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Do I need an app to view my baby?”][vc_column_text]Yes. You can download the free “iBaby Care” App from the App Store or Google Play.

Look for this icon:
Unnamed QQ Screenshot20140908135022[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”What devices are compatible with the iBaby Monitor M6/T/S?”][vc_column_text]The iBaby Monitor M6/T/S is compatible with the following devices:

iOS Devices:

  • iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s, iPhone 4
  • iPod Touch 4th generation and later
  • iPad Air, iPad mini, iPad 2, iPad

All iOS devices must be running iOS version 6.0 or newer.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I use the iBaby Monitor M6/T/S with my Android devices?”][vc_column_text]Yes. You can download the free iBaby Care apps from the Google Play Store. However, it is only compatible with Android Smartphones and not tablets.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I use multiple iBaby monitors?”][vc_column_text]Absolutely! You can easily add additional monitors using “Add Camera” function found in the app.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I mount the iBaby Monitor M6/T/S?”][vc_column_text]Yes. Additional wall mount accessories can be found in our Shop page.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Do I need fast internet to use the iBaby Monitor M6/T/S?”][vc_column_text]To ensure stable connectivity and clear HD image, we recommend our users maintain an internet connection with 10 Mbps download and 2.5 Mbps upload rates.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Does the iBaby Monitor M6/T/S have Night Vision feature?”][vc_column_text]Yes! All iBaby Monitors come standard with Night Vision capabilities.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”What’s the viewing range at night when using the Night Vision feature?”][vc_column_text]The optimal visual range of the night vision is within 5 meters (16 feet).[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I use the iBaby Monitor M6/T/S over web browsers?”][vc_column_text]Unfortunately, the iBaby Monitor M6/T/S is designed for mobile devices, and will not be able to work over standard browsers.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”How many users can the iBaby Monitor M6/T/S support?”][vc_column_text]An unlimited number of users can be invited by the host to access the monitor. However, only four users can access the monitor at any given time.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Is it safe to use my iBaby Monitor M6 work on a 220v electrical outlet?”][vc_column_text]Yes. The power adapter is designed for standard outlets with 110v or 220v.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”When I speak to my baby from the app, the sound from the monitor’s speaker is too low.”][vc_column_text]There is a quick fix to this. Open Media Player, and play any song. While the song is being played, turn up the volume. This will reset the speaker volume. Wait 10 seconds then click ‘Speak.’ The volume should be back to normal.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I hear static sound or background noise from the monitor.”][vc_column_text]Static sound can appear for two reasons: either there is a network connectivity issue when the Wi-FI signal is too low, or there is interference from other devices, such as a TV, radio, etc. This issue will usually disappear if you reset the video monitor. To do that, delete the camera from the app, reset the monitor and add the camera again. Remember to do this as close to the router as you can, even if you are going to move the monitor to another room.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I hear echo from the monitor when the speaker is on.”][vc_column_text]The echoing sound appears when the baby monitor is in close proximity to the functioning iBaby Care app – ie your smartphone or tablet. When you place the mobile device further away from the monitor, the echo will disappear. The issue can also appear if you press the ‘Listen’ and ‘Speak’ buttons at the same time, so avoid pressing those simultaneously.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”The App just stays on a “Loading“ Page”][vc_column_text]Please make sure if you are using a dual band router, that the broadcast is set to 2.4Ghz if you have a the iBaby Monitor M6 or M6T. These monitors can only support 2.4Ghz and are not compatible with 5.0Ghz broadcast. However, if you have the iBaby Monitor M6S, iBaby Air, or AirSense, you will be able to use both 2.4Ghz and 5.0Ghz.

Please make sure that your Wi-Fi name and password are no more than 16 characters long, and both contain ONLY numbers and letters.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”If I move or change my router & network name, what do I do next? “][vc_column_text]If you have models M2, M6, M6T, M6S, and M2 Pro, you will simply need to go into your app settings and delete the old camera. Log out of the app, and reset your phone and iBaby monitor. Then, proceed with installation again. If you have models M3 or M3S, you would need to complete the Port Forwarding. Please refer to www.portforward.com for more information or contact our Support Team for assistance.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I have the iBaby Monitor M6T/S but the temperature & humidity is not showing through the app?”][vc_column_text]For these models, please make sure the pins on the bottom of the monitor align exactly with the base of the monitor then log out from the app. Afterwards, log back in and give it a moment to load. If you run into issues, please contact our Support Team.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Why do I keep getting an error message when I invite additional users to my camera?”][vc_column_text]Please note only 1 person can be the Account Owner for each monitor. All other users are Invited Users/Viewers.

Note also that each user will need to register & create their own accounts. In order to invite additional users/viewers, send an invite through the app. There will be no confirmation e-mail, rather the user will be able to log into their account and load the video feed.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”My monitor frequently disconnects, the video freezes or is delayed, has lag time etc. What happened? “][vc_column_text]When other items share the same Wi-Fi connection, this can cause the signal strength to decrease when running or using the iBaby Monitor. For this, we recommend performing a Speed Test to determine your internet connection speed. One way to do a Speed Test is by downloading the OOKLA app from the App or Play Store and choose Begin Test. Your upload speed is the main factor of your video quality. The upload speed needs to be at least 2.4mbps to establish a video speed, anything lower than this will cause the issues described above.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”The video display is only showing in BLACK & WHITE even during the daytime, why?”][vc_column_text]Darker rooms will cause the video display to show in black & white. If this is not the case, check your display settings for Night Vision and make sure it is set to AUTO, which should restore the color.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I’ve installed my monitor but the LED light continue to flash red & green continuously, why? “][vc_column_text]Normally, with this option we usually see this occur if a firmware update is unsuccessful. If you come across this event during your installation process or you just happened to notice this change, please contact our Support Team for further assistance.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][us_separator type=”invisible” size=”large”][vc_column_text]

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[/vc_column_text][us_separator type=”invisible” size=”large”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][us_iconbox icon=”fa-ticket” style=”outlined” title=”Contact Help Desk” link=”url:http%3A%2F%2Fsupport.ibabylabs.com|target:%20_blank” type=”icon_top” link_url=”#” link_text=”Go to Comments” with_circle=”yes”]Submit a Ticket[/us_iconbox][/vc_column_inner][vc_column_inner width=”1/2″][us_iconbox icon=”fa-phone” style=”outlined” title=”Call Us” type=”icon_top” link_url=”#” link_text=”Contact Support” with_circle=”yes”]1-650-396-2436[/us_iconbox][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]