M6/T/S General Usage2018-03-02T15:26:22-07:00

[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_tta_accordion toggle=”1″][vc_tta_section icon=”fa-question-circle” title=”What is the iBaby Monitor M6/T/S?”][vc_column_text]

iBaby monitors are smart baby monitors designed to work with your smartphones and iPads so you can see and hear your baby anytime, anywhere using your internet connection. From our free iBaby View or iBaby Care apps, you can set up sound and motion alerts, zoom, and record photos and videos. Not only will you see every precious moment, you can share them as well! The iBaby Monitor M6 is the most basic model, the iBaby Monitor M6T is the middle tier model, and the iBaby Monitor M6S is the most advanced model.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Do I need an app to view my baby?”][vc_column_text]Yes. You can download the free “iBaby Care” App from the App Store or Google Play.

Look for this icon:
Unnamed QQ Screenshot20140908135022[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”What devices are compatible with the iBaby Monitor M6/T/S?”][vc_column_text]The iBaby Monitor M6/T/S is compatible with the following devices:

iOS Devices:

  • iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s, iPhone 4
  • iPod Touch 4th generation and later
  • iPad Air, iPad mini, iPad 2, iPad

All iOS devices must be running iOS version 6.0 or newer.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I use the iBaby Monitor M6/T/S with my Android devices?”][vc_column_text]Yes. You can download the free iBaby Care apps from the Google Play Store. However, it is only compatible with Android Smartphones and not tablets.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I use multiple iBaby monitors?”][vc_column_text]Absolutely! You can easily add additional monitors using “Add Camera” function found in the app.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I mount the iBaby Monitor M6/T/S?”][vc_column_text]Yes. Additional wall mount accessories can be found in our Shop page.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Do I need fast internet to use the iBaby Monitor M6/T/S?”][vc_column_text]To ensure stable connectivity and clear HD image, we recommend our users maintain an internet connection with 10 Mbps download and 2.5 Mbps upload rates.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Does the iBaby Monitor M6/T/S have Night Vision feature?”][vc_column_text]Yes! All iBaby Monitors come standard with Night Vision capabilities.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”What’s the viewing range at night when using the Night Vision feature?”][vc_column_text]The optimal visual range of the night vision is within 5 meters (16 feet).[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I use the iBaby Monitor M6/T/S over web browsers?”][vc_column_text]Unfortunately, the iBaby Monitor M6/T/S is designed for mobile devices, and will not be able to work over standard browsers.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”How many users can the iBaby Monitor M6/T/S support?”][vc_column_text]An unlimited number of users can be invited by the host to access the monitor. However, only four users can access the monitor at any given time.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Is it safe to use my iBaby Monitor M6 work on a 220v electrical outlet?”][vc_column_text]Yes. The power adapter is designed for standard outlets with 110v or 220v.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”When I speak to my baby from the app, the sound from the monitor’s speaker is too low.”][vc_column_text]There is a quick fix to this. Open Media Player, and play any song. While the song is being played, turn up the volume. This will reset the speaker volume. Wait 10 seconds then click ‘Speak.’ The volume should be back to normal.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I hear static sound or background noise from the monitor.”][vc_column_text]Static sound can appear for two reasons: either there is a network connectivity issue when the Wi-FI signal is too low, or there is interference from other devices, such as a TV, radio, etc. This issue will usually disappear if you reset the video monitor. To do that, delete the camera from the app, reset the monitor and add the camera again. Remember to do this as close to the router as you can, even if you are going to move the monitor to another room.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I hear echo from the monitor when the speaker is on.”][vc_column_text]The echoing sound appears when the baby monitor is in close proximity to the functioning iBaby Care app – ie your smartphone or tablet. When you place the mobile device further away from the monitor, the echo will disappear. The issue can also appear if you press the ‘Listen’ and ‘Speak’ buttons at the same time, so avoid pressing those simultaneously.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”The App just stays on a “Loading“ Page”][vc_column_text]Please make sure if you are using a dual band router, that the broadcast is set to 2.4Ghz if you have a the iBaby Monitor M6 or M6T. These monitors can only support 2.4Ghz and are not compatible with 5.0Ghz broadcast. However, if you have the iBaby Monitor M6S, iBaby Air, or AirSense, you will be able to use both 2.4Ghz and 5.0Ghz.

Please make sure that your Wi-Fi name and password are no more than 16 characters long, and both contain ONLY numbers and letters.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”If I move or change my router & network name, what do I do next? “][vc_column_text]If you have models M2, M6, M6T, M6S, and M2 Pro, you will simply need to go into your app settings and delete the old camera. Log out of the app, and reset your phone and iBaby monitor. Then, proceed with installation again. If you have models M3 or M3S, you would need to complete the Port Forwarding. Please refer to www.portforward.com for more information or contact our Support Team for assistance.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I have the iBaby Monitor M6T/S but the temperature & humidity is not showing through the app?”][vc_column_text]For these models, please make sure the pins on the bottom of the monitor align exactly with the base of the monitor then log out from the app. Afterwards, log back in and give it a moment to load. If you run into issues, please contact our Support Team.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Why do I keep getting an error message when I invite additional users to my camera?”][vc_column_text]Please note only 1 person can be the Account Owner for each monitor. All other users are Invited Users/Viewers.

Note also that each user will need to register & create their own accounts. In order to invite additional users/viewers, send an invite through the app. There will be no confirmation e-mail, rather the user will be able to log into their account and load the video feed.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”My monitor frequently disconnects, the video freezes or is delayed, has lag time etc. What happened? “][vc_column_text]When other items share the same Wi-Fi connection, this can cause the signal strength to decrease when running or using the iBaby Monitor. For this, we recommend performing a Speed Test to determine your internet connection speed. One way to do a Speed Test is by downloading the OOKLA app from the App or Play Store and choose Begin Test. Your upload speed is the main factor of your video quality. The upload speed needs to be at least 2.4mbps to establish a video speed, anything lower than this will cause the issues described above.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”The video display is only showing in BLACK & WHITE even during the daytime, why?”][vc_column_text]Darker rooms will cause the video display to show in black & white. If this is not the case, check your display settings for Night Vision and make sure it is set to AUTO, which should restore the color.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I’ve installed my monitor but the LED light continue to flash red & green continuously, why? “][vc_column_text]Normally, with this option we usually see this occur if a firmware update is unsuccessful. If you come across this event during your installation process or you just happened to notice this change, please contact our Support Team for further assistance.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][us_separator type=”invisible” size=”large”][vc_column_text]

Got more questions for us? Here are some options:

Here are several ways to contact us

[/vc_column_text][us_separator type=”invisible” size=”large”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][us_iconbox icon=”fa-ticket” style=”outlined” title=”Contact Help Desk” link=”url:http%3A%2F%2Fsupport.ibabylabs.com|target:%20_blank” type=”icon_top” link_url=”#” link_text=”Go to Comments” with_circle=”yes”]Submit a Ticket[/us_iconbox][/vc_column_inner][vc_column_inner width=”1/2″][us_iconbox icon=”fa-phone” style=”outlined” title=”Call Us” type=”icon_top” link_url=”#” link_text=”Contact Support” with_circle=”yes”]1-650-396-2436[/us_iconbox][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

130 Comments

  1. David Mason March 3, 2018 at 6:44 pm - Reply

    Is it possible to turn off the monitor via the app?

    • Keren Lopez March 5, 2018 at 9:32 am - Reply

      Hi David, unfortunately you cannot turn the monitor off through the iBaby Care App. Due to safety reasons, the only way to turn the monitor off is by unplugging it. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

  2. Shanzey Goheer March 12, 2018 at 11:29 am - Reply

    Does ibaby only works when it is plugged into electricity? Or can we charge its battery?

    • Keren Lopez March 13, 2018 at 9:18 am - Reply

      Hi Shanzey. Due to safety concerns, the iBaby Monitor must always remain plugged in. It does not have an external or rechargeable battery you can use. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or ay (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  3. Ty March 14, 2018 at 1:44 pm - Reply

    Hello,
    We currently have a M6T. We would like add another monitor. Are we only able to add ibaby products under the “add camera” feature? If so, which ibaby products can you add? Only the same the M6 products or can other ibaby product be added?

    • Keren Lopez March 15, 2018 at 9:40 am - Reply

      Hi Ty. You can definitely add more monitors under the add camera feature. You can add any of the monitors we have available and that includes the entire iBaby Video monitor line and air monitors. Have a great rest of your day!

  4. Ray March 15, 2018 at 5:10 pm - Reply

    Hello,
    I purchased a Lenovo tablet running Android 7.0 to use as a monitor for a M6S camera but the app says it’s not compatible with the tablet. Is there anything I can do to make the app compatible?

    • Keren Lopez March 16, 2018 at 2:25 pm - Reply

      Hello Ray,

      We currently support only Android Phones running Android 4.0+ and iOS devices running iOS 6.0+

      We do not officially support Tablets, Amazon Fire Device, Windows Phone, Chromebooks with Play Store Access, or other phones that do not run Android or iOS.

  5. Michiel March 20, 2018 at 12:43 pm - Reply

    How can I give other users than the owner the possibility of receiving alerts??
    I don’t want to give my owner account away to every childcare person..

    • Keren Lopez March 21, 2018 at 10:00 am - Reply

      Hi Michiel, you do not need to give users the owner account information to sign in since that is your own private account. You simply need to invite them as an invited user and give them access to certain features of the monitor. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.

      Then select View & Invite Users. Now you can invite them using their own email. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Then, follow the steps above.

      If the user is already on the list, tap on their email address, delete the user and re-invite.

      ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

      • Michiel March 21, 2018 at 2:59 pm - Reply

        It isn’t a problem to invite other users..
        But those invited users don’t get alerts on their phones!
        That’s why I have to give my owner account to others.

        • Michiel March 21, 2018 at 3:33 pm - Reply

          Shoot. Now it works.
          Sorry for my posting

  6. Eric March 26, 2018 at 8:52 pm - Reply

    2 things – 1, How do I get this configured using a Pixel 2? My wife and I had iPhones but we’ve switched. Since then, the camera stopped working – it just spins trying to load. I’d like to reconfigure it but the plug in the bottom is USB for iPhone? Second, this is the 4th time I’ve had to manually re-configure the device. Why? Oh, and what’s with the clicking noise in low light?

    • Keren Lopez March 27, 2018 at 9:24 am - Reply

      Hi Eric,

      Thank you for reaching out to us. To get the monitor to function with the Pixel 2 you will need to do a hard reset of the monitor. And since this is an android phone you will not need to use a USB cable, that is only required for iOS devices. Also, the clicking noise you hear is the monitors night vision turning on.

      To do a hard reset of the monitor please follow these instructions:

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the big pink “Delete iBaby” button
      
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
      7. Re-install the monitor following the on-screen instructions

      If this does not troubleshoot the monitor, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!

  7. Joe April 3, 2018 at 6:28 am - Reply

    Is it possible to have multiple owners for a single monitor? I’d like my wife and I to both have “owner” privileges, but currently she is only invited as a “user” who has been granted all access. If we would choose to put the monitor in sleep mode, she will not be granted viewership during that time.

    If having multiple owners is an option, can you please describe the process. It’s not in the guide book or anywhere online. Thanks!

    • Keren Lopez April 3, 2018 at 9:49 am - Reply

      Hi Joe, the only way you and your wife can both use the monitor as an “owner” would be if you both signed in using the same owner account username and password. There is no other way to have multiple owners. If you have anymore questions reach out to us at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

  8. Clare April 5, 2018 at 9:21 pm - Reply

    Just curious what the difference is between notifications and background notifications

    • Keren Lopez April 6, 2018 at 9:19 am - Reply

      Hi Clare, The background notifications work when you are outside of the iBaby Care app and sends you a notification for the alerts. Regular notifications will alert you when you are inside of the application but will not alert you when you are outside of the app. If you have anymore questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great day!

  9. Alex April 18, 2018 at 1:09 pm - Reply

    Is it posible to use the basic features of this monitor without having internet access ? I have connected it over wlan, and blocked access through the modem. It works for a day to 2 and then the connection between the phone and the monitor is lost. The only way to make it work again is to allow access to the internet again for 30 seconds, then remove access again.
    Please let us know, privacy is important to us.
    Thanks

  10. Bradley April 26, 2018 at 5:49 pm - Reply

    When using the “listen” mode on our M6, the white noise is so loud that it’s not possible to use over night (at least not without being up all night). Please advise of the best solution to fix this issue. Thanks!

    • Keren Lopez April 27, 2018 at 12:45 pm - Reply

      Hi Bradley, we apologize for the inconvenience. The white noise you hear is static sound. This static sound can appear for two reasons: either there is a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices, such as TV, radio, etc. The issue will usually disappear if you reset the video monitor. To do that, delete the camera from the app, reset the monitor and add the camera again. Remember to do this as close to the router as you can, even if you are going to move the monitor to another room.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the big pink “Delete iBaby” button
      
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
      7. Re-install the monitor following the on-screen instructions

      If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!

  11. Jessica April 28, 2018 at 6:50 pm - Reply

    Is it possible to turn off the notification box when the camera is open on my device? The notification box covers the image and is quite a neusance.

    • Keren Lopez April 30, 2018 at 2:07 pm - Reply

      Hi Jessica, unfortunately the only way to remove the notifications while the camera is open is to temporarily turn off the sound or motion notifications. We’re apologize about the inconvenience. If you have anymore questions or concerns, please contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

  12. NOFAL May 6, 2018 at 7:36 am - Reply

    i can’t access the app on my iphone neither through wifi nor 3G whenever i am in another country, i have the M6 since a year and whenever i travel i face this issue.
    any idea

    • Keren Lopez May 7, 2018 at 9:42 am - Reply

      Hi Nofal, we apologize for the inconvenience. I believe that due to network connectivity issues you may not be able to connect to your iBaby Monitor. Please make sure to use the highest speed available when connecting to your monitor. If you do have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  13. Kristin May 7, 2018 at 6:17 am - Reply

    Does iBaby work with Alexa or Google Home?

    • Keren Lopez May 7, 2018 at 9:25 am - Reply

      Hi Kristin, currently our iBaby monitors are not compatible with Alexa or Google Home. Thank you for the suggestion, We will forward this to our engineers and developers. Thank you and have a great rest of your day.

  14. Tyler May 7, 2018 at 7:55 am - Reply

    Our saved media was lost after RE-syncing under a different outlet. How can we retrieve old media?

    • Keren Lopez May 7, 2018 at 9:45 am - Reply

      Hi Tyler, we do apologize for the inconvenience this is causing you. Unfortunately, there is no way to recover your lost files if you did not save them before re-setting (re-syncing) the monitor. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  15. christimedina May 11, 2018 at 5:59 am - Reply

    How can I view my monitor from work when I am off my homes wifi ?

    • Keren Lopez May 11, 2018 at 9:37 am - Reply

      Hi Christimedina, you can defnitely still view your iBaby monitor from work by using your phones 4G LTE or your workplace Wi-Fi connection. Thank you for your question! Have a great rest of your day.

  16. Andrew S May 18, 2018 at 8:03 pm - Reply

    My iPhone doesn’t play the specified alert tone when there’s a motion or sound alert, I only get a vibrating push notification. Is something wrong?

    • Keren Lopez May 21, 2018 at 9:25 am - Reply

      Hi Andrew, thank you for reaching out.

      Firstly, you must go into your phone’s settings and edit your alert tones so that you can receive sound notification when there is a motion or sound alert.

      If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  17. Tonje May 22, 2018 at 11:28 pm - Reply

    Hi I have two question… I aminterested in the M6 or M7 but how do you use them when going on Holiday? I had that problem before with other monitor that was app based.. even though the hotel has WiFi was not able to setup the monitor on it… The other question is> How do you use it when having a babysitter, can you have a temp. Access to the app? I don´t want babysitter to have access to the app really, but she need to have access to the monitor whille babysitting….

    • Keren Lopez May 23, 2018 at 9:29 am - Reply

      Hi Tonje,

      Unfortunately, all iBaby monitors will not function in hotels because of safety issues. Hotels usually have firewalls and restrictions setup that don’t allow you to install the baby monitor. Though, You can use a portable hotspot (not your phone as a hotspot) to connect your monitor if you are traveling and staying in a hotel.

      As for your babysitter, you can invite her as an invited guest and give her permission to view or control the monitor. You as the owner have the power to limit and control her access level straight from the app.

      All your babysitter will need to do is download the app and create an account. You can then invite her to view the monitor with the email address she used to sign up for her account.
      https://ibabylabs.com/wp-admin/edit-comments.php#comments-form
      If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5PM PST) or at support@ibabylabs.com. Thank you and have a great rest of your day,

  18. Marley May 23, 2018 at 4:10 pm - Reply

    My biggest issue right now is with notifications. I have Samsung S8 and I am only getting notifications when I have the app open and loaded which defeats the purpose of them. How can I get push notifications when the app is running in the background? I hope there is a solve because this is almost a deal breaker.

    • Keren Lopez May 24, 2018 at 10:20 am - Reply

      Hi Marley, we apologize for the inconvenience. To have your phone send you push notifications, You will need to go into your settings and set them up. please follow these instructions:

      On your Android device, tap Apps > Settings > MORE.
      Tap Application manager > DOWNLOADED.
      Tap on the iBaby Care App.
      Select or clear the check box next to Show notifications to enable or disable push notifications.

      If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  19. Anna Mogavero May 31, 2018 at 12:02 pm - Reply

    Hi! My friend would like to borrow my monitor for her trip. How does she go about doing so?
    Thanks!

    • Keren Lopez June 1, 2018 at 9:31 am - Reply

      Hello Anna, thank you for your question. Firstly, in order for your friend to borrow the monitor and use it, you will need to do a hard reset by following these instructions:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .

      Now that the monitor has reset to factory settings, your friend will now need to create her own iBaby Care account and install the monitor as if it were her own. Remember, the iBaby M6/T must be installed using 2.4 GHz internet connection.

      Once the monitor is returned back to you, follow the same reset instructions and sing in using your own account.

      If you have any further questions, please don’t hesitate to contact our customers support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  20. Alexis June 4, 2018 at 1:04 am - Reply

    I have a ibaby air and I can’t get it to install I have a LG k7 every time I try to install it gets to 100 % the. Say I need wifi

    • Keren Lopez June 6, 2018 at 9:48 am - Reply

      Hi Alexis, thank you for contacting our customer support. I believe a hard reset of the monitor will help the installation process. But before we begin, please make sure you’re connected to the 2.4 GHz internet connection, otherwise the installation will not complete.

      To complete a reset please follow the instructions below:

      1. Hold the reset button located at the top of the monitor until the monitor color changes to pink
      2. Begin the installation process when the monitor color changes to blue
      3. Follow the on-screen instructions to continue the installation process.

  21. Stéphanie Boes June 4, 2018 at 11:55 am - Reply

    Is the M6T compatible with Huawei P20 (android 8.1)?

    • Keren Lopez June 5, 2018 at 9:29 am - Reply

      Hi Stéphanie, thank you for your question! Our iBaby M6T is compatible with the Huawei P20 (android 8.1). When installing the monitor, please make sure that you’re connected to a 2.4 GHz Wi-Fi connection. Otherwise, installation will not complete. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  22. Josh M June 8, 2018 at 10:02 am - Reply

    I moved and have a new internet provider. The M7 doesn’t connect.

    • Keren Lopez June 8, 2018 at 10:20 am - Reply

      Hi Josh,

      Thank you for reaching out. Since you have moved and have a new router, you must complete a hard reset on your iBaby Care M7. This is so the monitor forgets your old internet connection, and installs using your new one. Please follow the instructions below:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      7. Re-install the monitor following the on-screen instructions

      This should help re-install your monitor with your new WI-Fi. If this does not help, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  23. Julie June 23, 2018 at 7:25 pm - Reply

    Baby #2 is coming and we want to buy a second monitor. I see how to “add camera” in the menu. Is it possible to do a split screen to view both cameras at once or must you toggle between the two?

    • Keren Lopez July 2, 2018 at 10:17 am - Reply

      Hi Julie,

      Thank you for your question. We currently do not offer the split screen feature, but you can toggle between monitors by manually tapping on each name. If you choose to set up alerts, then the app will notify you of any alerts from each of the monitor. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  24. Andrew June 30, 2018 at 1:09 pm - Reply

    Can I use the M6 on local Wifi network without internet access and communicate with a phone connected to the same Wifi network? I want to be able to use the device without internet access, is this possible? I do not want to broadcast outside my network or use cloud storage with the device.

    • Keren Lopez July 3, 2018 at 9:55 am - Reply

      Hi Andrew,

      Unfortunately, you will need a in-home Wi-Fi internet connection in order to install and use any of our iBaby Monitors. If you have anymore questions or concerns, our customer support team will be happy to answer any of them. You can reach out to them through email at support@ibabylabs.com or by calling at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  25. Misty July 6, 2018 at 2:14 pm - Reply

    We lost the cord to connect the monitor to the phone. Can we purchase another?

    • Keren Lopez July 6, 2018 at 3:56 pm - Reply

      Hi Misty, unfortunately we do not sell iPhone charging cables. But you buy one at the apple store by following this link: https://goo.gl/MZChNf. If you have any other questions or concerns, our customer support team will be happy to answer any of them. You can reach them at (650) 396- 2436 (M-F 9-5 PM PST) or shoot them an email at support@ibabylabs.com. Thank you and I hope you have an awesome rest of your day.

  26. Breno Ornelas Godoi July 9, 2018 at 2:46 pm - Reply

    O meu monitor M6 não esta tendo visão noturna mais, parou de uma vez e so funciona quando tem iluminação.
    O que devo fazer?

    • Keren Lopez July 10, 2018 at 10:05 am - Reply

      Hi Breno,

      We apologize for the inconvenience this is causing you. We understand that having a functioning monitor is critical for you and your family. Firstly, please make sure that your monitor’s night vision is not turned off. You can do so by going to settings > display settings. We recommend that the monitor stays in auto mode so the night vision turns on automatically.

      If this is not the case, I believe a hard reset of your monitor will help restore the monitor to factory settings and help with the night vision. Please follow the reset instructions below:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      7. Re-install the monitor following the on-screen instructions

      If this does not help, please reach out to our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day.

      • Breno Ornelas Godoi July 11, 2018 at 3:24 am - Reply

        Fiz todos esses procedimentos mas infelizmente não voltou a funcionar.
        vou entrar em contato no email indicado.
        O que estou preocupado é que moro no Brasil e pelo que pesquisei não tem assistência técnica aqui no Brasil e a minha garantia acabou tem 3 meses.

  27. Jason July 10, 2018 at 3:43 pm - Reply

    Hi,
    I am planning to take my M7 to my parents house this weekend when we visit. Do I have to do a hard reset just to use it there for a few days?
    Thanks,
    Jason

    • Keren Lopez July 11, 2018 at 9:47 am - Reply

      Hi Jason,

      Since you’re planning to set up the monitor with your parents Wi-Fi internet connection, you will need to complete a hard reset so the monitor forgets the old Wi-Fi and picks up the new one. Unfortunately, at the moment, there is no other way to set up the monitor in a new location without resetting it.

      We will forward this recommendation to our engineers and developers.

      Thank you so much and we hope you have a great rest of your day.

  28. Brian July 12, 2018 at 3:59 pm - Reply

    Can I use this with my appletv

    • Keren Lopez July 13, 2018 at 10:50 am - Reply

      Hi Brian,

      We don’t have a specific app on the apple TV for you to watch your iBaby Monitor. However, if you have an iPhone, you can mirror the app through the apple TV to view it on your TV screen.

      If you have anymore questions, shoot our customer support team a message at support@ibabylabs.com or call at (650) 396- 2436 (M-F 9-5 PM PST). They’ll be glad to answer any other questions you have. Thank you and have a great rest of your day.

  29. Ashley July 25, 2018 at 8:42 am - Reply

    If I close the app on my phone, will it continue to use data when I leave the house? I am getting alerts even when out of house.

    • Keren Lopez July 25, 2018 at 11:31 am - Reply

      Hello Ashley,

      Thank you for your question. If the app is running in the background and if you receive notifications this means your phone is using your data or a Wi-Fi connection. You can choose not run the app in the background and turn off push notifications through your phone’s settings.

      If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5 PM PST). They will be more than glad to help you out with any more questions.

  30. Ron July 26, 2018 at 4:10 pm - Reply

    Every couple of days I have to reconnect and resync my phone to the camera. Is this typical?

    • Keren Lopez July 27, 2018 at 9:44 am - Reply

      Hi Ron,

      Thank you for reaching out to us. You definitely shouldn’t have to reconnect your phone to the monitor every couple of days.This means your monitor is having trouble reaching your Wi-Fi connection.

      When this happens please complete a hard reset of the monitor and a reset of the Wi-Fi router. *Since the hard reset will return your monitor to factory settings, please save any images or videos to your phone’s gallery*

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big “Delete” button
      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      5.Re-install the monitor following the on-screen instructions

      If this does not help, please reach out to our customer support at support@ibabylabs.com. They will have more troubleshooting instructions and can guide you through the options you have.

      Thank you and have a great rest of your day.

  31. Kirellos July 30, 2018 at 9:03 pm - Reply

    Are there any efforts being made to create an app for a desktop/laptop, particularly for Mac, in my case? or an Apple TV app? either of those would be immensely helpful and a great service that many customers would likely appreciate!

    • Keren Lopez July 31, 2018 at 10:33 am - Reply

      Hi Kirellos,

      Thank you for your suggestion.

      This idea would be a great upgrade to our iBaby monitors. We will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day.

  32. Lauren August 3, 2018 at 4:19 am - Reply

    We continue to get sound detection alerts when there is no noise in the room. I have tried resetting the monitor but it continues to be triggered. Sensitivity is set to medium which is what we have had it at for the last 10 months without issue. How do we fix! Have had to turn off the alerts which isn’t ideal for a monitor! Thanks!

    • Keren Lopez August 3, 2018 at 3:54 pm - Reply

      Hi Lauren, I apologize for the inconvenience this is causing you. We understand it’s frustrating to have this occur to you. Firstly, I believe that wiping the monitor clean with a hard reset will help with this matter. But before we complete the reset, please save any images or videos to your camera roll as they will be deleted once the monitor is reset to factory settings.

      Please follow these instructions:

      1. Delete You iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Delete the App
      4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      5. Download the iBaby Care App from the App store
      6. Install the monitor following the on-screen instructions

      Once you have installed the monitor, please set your motion sensitivity settings to the lowest. This will prevent your monitor from sending you so many notifications. We also have an update coming soon that will add two more sensitivity levels that will combat the high volume of notifications.

      If you have anymore questions, please don’t hesitate to contact our support team at support@ibabylabs.com or at (650) 396-2436 (9-5 PM PST).

  33. Andrew Mettrick August 5, 2018 at 3:24 am - Reply

    Hi we have a M6S and have been using the white noise function at night (for about 4 months now) and have it play for 12hours at a time. However more recently the white noise has stopped playing many times during the night and we are having to turn it back on again and again (sometimes 5-6 times in 8 hours).
    Are you able to give any ideas as to why it should stop playing after being set to play for 12hrs?
    Thanks, love the monitor and the use of technology and we have recommended it to many friends!

    • Keren Lopez August 6, 2018 at 10:42 am - Reply

      Hi Andrew,

      I apologize for the inconvenience this is causing you. Here at iBaby we understand that having the white noise function is crucial for you and your baby.
      I have received notice that our engineers are working hard to fix this matter and should be resolved in the next 24 hours.

      We apologize again and appreciate your patience and high recommendation to your friends. Thank you so much and have a great rest of your day.

  34. Dan August 8, 2018 at 5:51 am - Reply

    Hi,

    When ever we are notified of movement, how can we view the recorded video of 15 seconds? Where is stored?

    • Keren Lopez August 8, 2018 at 12:05 pm - Reply

      Hi Dan,

      Thank you for your question. All video and photos you take, including alert videos/photos, are stored in your gallery. This is located on the upper right hand of your video feed. It will look like a small outlined picture of a mountain. If you have an Android device, your images and videos will automatically be saved to your phone’s camera roll.

      If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  35. kristina kuervers August 9, 2018 at 8:10 pm - Reply

    I am trying to re add songs that i initially had on my sons playlist, and is only says “ThIs file is protected by DRM we do not have permission to access it’
    It now says that with every song it have and the ones that worked before. Thanks!

    • Keren Lopez August 14, 2018 at 10:18 am - Reply

      Hi Kristina, I’m so sorry for the inconvenience this has caused you. Can you please take a screenshot of this message and email it to our customer support team at support@ibabylabs.com. They will be glad to help you out with this matter. Thank you and have a great rest of your day.

      • kristina August 15, 2018 at 8:19 am - Reply

        Done. Thank-you.

  36. Jennifer August 12, 2018 at 4:34 am - Reply

    Hi there…I am looking to purchase this monitor and we are frequent traveller and just want to make sure we won’t have any issues using this with Hotel wifi? I’ve read some comments elsewhere suggesting it can’t be used anywhere there are firewalls or where you have you login to an account. ie. guest accounts at hotels.
    Thanks!

    • Keren Lopez August 14, 2018 at 11:00 am - Reply

      Hi Jennifer,

      Our iBaby Monitors will not install/ work on a hotel Wi-Fi because of the firewalls the hotel sets up. This is to protect your and your baby’s security. If you would like to use the monitor at a hotel, we recommend using a portable hotspot, that acts as a Wi-Fi router.

      If you have any more questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  37. Stacey August 15, 2018 at 1:28 pm - Reply

    Hi, my iBaby app keeps closing unexpectedly. I’ve tried restarting my phone. I don’t want to uninstall/re-install because my phone is the primary owner and I’m afraid of undoing all the settings. What troubleshoot tips do you have? My app is up to date.
    It’s very inconvenient and frustrating. It only stays open for about one second.

    • Keren Lopez August 16, 2018 at 10:35 am - Reply

      Hi Stacey,

      We apologize for the inconvenienced this is causing you. Does anyone else use the same account login information to view your monitor? This usually happens when someone tries to use the same account information, therefore resulting in the app quitting on one phone.

      If this is the case, all additional viewers must use their own login information and be invited as an invited user. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app. Then select View & Invite Users. Now you can invite them by email as well as modifying their access. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

      If the user is already on the list, tap on their email address, delete the user and re-invite. ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

      If this is not the case, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). They will walk you through more troubleshooting information. Thank you and have a great rest of your day.

  38. Katie August 15, 2018 at 6:45 pm - Reply

    Hello, I gave access of my iBaby monitor account (email and password) to someone because at the time I did not realize you could invite someone as a guest etc. The person still has access to my camera on their phone, is there anything I can do to kick them off of my account/camera? Possibly a soft reset or create a new email address for my camera? Thank you for your help

    • Keren Lopez August 16, 2018 at 10:24 am - Reply

      Hello Katie, thank you for reaching out.

      Please log out of your iBabyCare App and change the password on your account by following the password reset instructions.

      Once you have changed the password, unplug the monitor and plug it back in. This should prevent anyone else who had your password from having any more access to your account.

      If you have any more questions, please don’t hesitate to reach out to customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  39. Dan August 17, 2018 at 6:05 pm - Reply

    Ever since updating to Android 9.0 the app doesn’t work; it just gets stuck on tbe splash screen and never fully opens. Are you coming out with an update soon?

    • Keren Lopez August 20, 2018 at 10:53 am - Reply

      Hi Dan,

      We apologize for the inconvenience this is causing you. We understand that having a functioning monitor is crucial for your family.

      Please follow the rest instructions below. *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings.* We also recommend that once you install the monitor you do so on the 2.4 GHz internet connection, as most customers have success installing on this frequency.

      1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Delete the App
      4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      5. Download the iBaby Care App from the App store
      6. Install the monitor following the on-screen instructions

      If this reset does not help your connectivity issue, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

  40. Jim August 18, 2018 at 10:53 am - Reply

    Hi, we have an M6T and just recently it started having problems. When I open the app, the camera picture appears and it works for a bit, then the loading circle starts and the camera freezes. I’ve reset the camera, the Belkin wifi extender, and router but it still does the same thing–camera image starts when the app is opened, works for a few seconds, then the loading circle starts and camera freezes. Wifi in the house is fine, and the wifi extender works fine with other devices connected to it. Any ideas?

    • Keren Lopez August 20, 2018 at 10:45 am - Reply

      Hi Jim,

      We apologize for the inconvenience this is causing you. We understand that having a functioning baby monitor is of high importance to you and your family. I believe that deleting the monitor and completely resetting can help this matter.

      *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings. Once you’re installing, please make sure you do so on the 2.4 GHz Wi-Fi internet connection.*

      1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Delete the App
      4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      5. Download the iBaby Care App from the App store
      6. Install the monitor following the on-screen instructions

      If this reset does not help your connectivity issue, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

  41. Lauren W August 27, 2018 at 1:57 am - Reply

    We use the continuous white noise on the ibaby, but recently it has stopped working. I am thinking it happens when another user logs in to view the monitor (grandparent or my husband). Is there anyway to keep the white noise going no matter who logs in?

    • Keren Lopez August 27, 2018 at 11:35 am - Reply

      Hi Lauren,

      I apologize for the inconvenience this is causing you.

      The white noise should not stop working just by someone viewing the monitor. However, if someone from your invited list taps on the talk button, the white noises will automatically stop working since both the music and two-way audio talk come out from the same speakers.

      If this is not the case, please reach out to our customer support team at support@ibabylabs.com. They will be more than glad to further troubleshoot this matter.

      Thank you and have a great rest of your day.

  42. Jennifer S September 7, 2018 at 10:55 am - Reply

    When I try to connect the camera to a new device, it disconnect from the previously connected device. The message I get is that it is “re-registered” to the new device and will disconnect.

    • Keren Lopez September 10, 2018 at 10:13 am - Reply

      Hi Jennifer,

      Thank you for reaching out to us.

      Please note that only 1 person can be the Account Owner for each monitor. All other users are Invited Users/Viewers. This means that if someone wants to view the monitor, they cannot use the account owner information or they will receive the same message and time out.

      You can invite users/ viewers by sending an invite through the app. Each invited user/viewer will then need to register and create their own individual account with the same email address the invitation was sent to.

      Note: When you invite a user, you will not receive a confirmation e-mail. Once the user creates their own personal account, they will use this account to log in and load the video feed.

      If you have any more questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  43. Liz September 10, 2018 at 4:09 pm - Reply

    When I view the 15 video alert it has no sound, anyway to have this on?

    • Keren Lopez September 11, 2018 at 3:10 pm - Reply

      Hi Liz,

      Thank you for reaching out. I believe that a hard reset of the monitor will help this situation. Please, if you have any images or videos in the gallery save them to your camera roll before the reset since they will be deleted.

      Reset Instructions:

      1. Delete You iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      4. Download the iBaby Care App from the App store
      5. Install the monitor following the on-screen instructions

      When you begin receiving video notifications, please make sure that the sound on your phone is fully on so you can listen. If this did not troubleshoot this matter, please reach out to our customer support team at (650) 396- 2436 (M-F 9-4 PM PST) or at support@ibabylabs.com. They will be glad to further troubleshoot your monitor.

      Thank you and have a great rest of your day.

  44. Gina September 13, 2018 at 4:32 am - Reply

    My iBaby M6 won’t ever hold charge. If I keep it plugged in there is a constant buzzing noise and won’t hear sound, although when I unplug it it will work properly. But will only stay charged about an hour. This monitor was given to me as a gift less than 3 months ago. It has not worked properly since i opened the box but did not have a receipt to return.

    • Keren Lopez September 13, 2018 at 10:57 am - Reply

      Hi Gina,

      I apologize for the inconvenience this has caused you. Here at iBaby we understand that having a functioning baby monitor is crucial for your family’s well-being.

      However, all our iBaby Monitors do not function on batteries and must always remain plugged in to a power source. Please, reach out to our customer support at (650) 396- 2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more information on what you can do regarding this matter.

      Thank you and have a great rest of your day.

  45. skeeley24 September 23, 2018 at 8:41 am - Reply

    Can I download the app onto a kindle fire??

    • Keren Lopez September 24, 2018 at 10:15 am - Reply

      Hi Skeeley,

      Unfortunately, our iBaby monitors are not supported on the Kindle Fire. We will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day!

  46. CeeCee September 26, 2018 at 9:46 am - Reply

    I have a M6S. It’s stuck on the “We Are Now Activating Your Monitor” screen. The pink progress bar is completed. I’ve reset multiple times and each time it’s the same thing.

    • Keren Lopez October 1, 2018 at 10:56 am - Reply

      Hi CeeCee, I do apologize for this inconvenience. We understand that having a functioning baby monitor is crucial for you and your family. If you are using a device with iOS 12, Please, I urge you to email our customer support team at suppport@ibabylabs.com. They will guide you through some important steps that will help install your iBaby Monitor.

      Option #2: If you have an older iOS device with iOS 11 or under, please install your monitor through it. This will then allow you to install your iBaby monitor without any issues and to use it on iOS 12.

      Thank you and have a great rest of your day.

  47. Catherine October 1, 2018 at 8:15 pm - Reply

    Whenever I go to a new room my iBaby monitor will not connect, even when I try to add it as a new device. It’s worked before in the other room and now it does not. I’m dissapointed because I’m trying to move my baby to her room but without a working monitor I am unable to do so!

    • Keren Lopez October 2, 2018 at 10:03 am - Reply

      Hi Catherine, we apologize for the inconvenience this has caused you. We understand that having a functioning monitor is crucial for this new transition in your baby’s life. I believe that a hard reset of the monitor will help with your iBaby monitor.

      Please follow the instructions below. But remember, before you complete the reset, please save any images or videos on the iBabyCare App gallery to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the “Delete ” button
      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      5. Re-install the monitor following the on-screen instructions

      If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

      Thank you and have a great rest of your day.

  48. Kaitlin Harty October 2, 2018 at 2:21 pm - Reply

    kaitlind.42@gmail.com my internet password changed and since then I have been unable to reconnect my baby monitor. I have reset it, reinstalled the app, done everything it says to online. I have emailed and called customer support and have received nothing back.

    • Keren Lopez October 3, 2018 at 9:48 am - Reply

      Hi Kaitlin,

      I apologize for the inconvenience this has caused you. I believe that a hard reset of the monitor will help solve this matter. Please follow the reset instructions below. (Please, before you reset the monitor, save any images or videos in the App to your phone. These will be delete after the hard reset.)

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the “Delete ” button
      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      5. Re-install the monitor following the on-screen instructions

      If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

      Thank you and have a great rest of your day.

  49. Mauricio Mata October 7, 2018 at 9:25 pm - Reply

    My monitor just start getting a ref light blinking, I try to reconfigure it to set new wireless network and during activation progress the bar shows progress until the end but never ends and pass to step 2 … what I can do ? , I create a ticket for this but I never get any response back 🙁

    • Keren Lopez October 8, 2018 at 9:51 am - Reply

      Hi Mauricio, I’m so sorry this has happened to you. Since you’re trying to install the iBaby monitor using a new wireless network, you will need to complete a hard reset so the monitor forgets the old network and recognizes the new one. To do so please follow the instructions below.

      (Please, before you reset the monitor, save any images or videos in the App to your phone. These will be delete after the hard reset.)

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the “Delete ” button
      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      5. Re-install the monitor following the on-screen instructions

      If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

      Thank you and have a great rest of your day.

  50. Lauren Wade October 10, 2018 at 5:55 pm - Reply

    Blinking green light, and my camera just shows black. Help!!

    • Keren Lopez October 11, 2018 at 10:05 am - Reply

      Hi Lauren, Thank you for reaching out. A blinking green light means that the device is connected to Wi-Fi, but not activated. So to fix this matter I believe a hard reset of the monitor will help.

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button
      
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If this does not help your matter, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  51. Korye Blackmon October 12, 2018 at 10:55 pm - Reply

    Do i have to be on wifi to use ibaby? I can see when im on wifi but the second i leave the house I cant see my baby anymore.

    • Keren Lopez October 15, 2018 at 12:46 pm - Reply

      Hi Korye, I’m so sorry to hear that you are not able to see your iBaby monitor video feed. Please refresh your carrier data by turning on air mode and then turning it off. This will cause your LTE data to refresh. Also, if your data signal isn’t strong enough, lower the resolution of the video feed.

      If this does not help please reach out to our customer support, they will help troubleshoot your monitor. You can reach them at support@ibabylabs.com. Thank you and have a great day.

  52. Jenna McIntyre October 12, 2018 at 11:35 pm - Reply

    My ibaby (m6) does not send notifications if the app is not running (actually on the screen), but as soon as I open the app it pops up with alerts if there’s any (tiny from baby’s music) noise at all. I’m running ios12 on an iPhone X.

    • Keren Lopez October 15, 2018 at 10:29 am - Reply

      Hi Jenna,

      Thank you for reaching out. I apologize for the lack of notifications you’re receiving on your mobile device. This can usually be fixed by going into your iPhone’s settings and allowing the iBabyCare App from sending you notifications. You can do so by going into your iPhone X settings > notifications. Choose iBabyCare and toggle the allow notifications.

      If you’re still not receiving notifications, please reach out to our customer support team at support@ibabylabs.com. They will be glad to troubleshoot this matter. Thank you and have a great rest of your day.

  53. Richard November 2, 2018 at 2:05 am - Reply

    My baby is at the age where she starts playing with the camera. I tried to raise the camera out of reach but the tilt feature won’t go any lower. Is there a solution to this? What are customers doing when their kids are old enough to play with the camera?

    • Keren Lopez November 2, 2018 at 9:28 am - Reply

      Hi Richard, I’m sorry to hear about this problem. Do you have a wall mount to install the monitor? With the iBaby wall mount you can place the monitor anywhere out of reach from your baby.You can purchase it online from our accessories section.

      Also, if you have the iBaby Care M7 the tilt (up and down) will be 140° but if you have any other monitor (M7 Lite, M6S, M6, M6T) the tilt will only be 110°.

      If you have any other questions, please don’t hesitate to reach back to us or contact our support team at support@ibabylabs.com. Thank you and have a great rest of your day.

  54. Jaya November 6, 2018 at 12:01 am - Reply

    I am facing major connectivity issues with our new M6T monitor. We did a reset a couple of times , we rebooted the router still no luck. The WiFi is working fine on all other devices. The motniors gets stuck on installation. Please help

    • Keren Lopez November 6, 2018 at 9:27 am - Reply

      Hi Jaya, I’m so sorry for this inconvenience. When you try to install the monitor, do you click allow when the Share Wi-Fi notification pops up? You must allow access in order to continue with the installation. Also, If you’re installing on an iPhone, please make sure that your device is updated to the latest software iOS 12.1.

      If none of this helps, please reply back with your contact information and best time to reach you so our customer support can guide you through some troubleshooting steps. Thank you and have a great rest of your day.

  55. Sarah November 9, 2018 at 5:32 pm - Reply

    Hello,

    We are having problems installing the ibaby. We are following all of the steps but never get the option to share the WiFi what can be done?

    • Keren Lopez November 12, 2018 at 9:54 am - Reply

      Hi Sarah,

      I apologize for the inconvenience this has caused you. If you’re using an iPhone please make sure your software is updated to the latest iOS 12.1. This will fix any Wi-Fi issues during installation. Thank you and have a great day.

  56. Kellie November 11, 2018 at 10:10 pm - Reply

    I thought at one point I saw an option to change the color of the red lights, is that an option? I love having our M6 in my toddlers room but she tells
    Me that “he’s angry” because it looks like a big red eye and it scares her. Trying to figure out a work around here. Thanks

    • Keren Lopez November 12, 2018 at 10:11 am - Reply

      Hi Kellie, I apologize for the inconvenience this has caused you. Unfortunately, our iBaby video monitors do not change colors, only our Air monitors do. The red light you see is the infrared light that allows you to use night vision. If this red light is unusually bright, please send an email to our customer support team with images of your monitor at support@ibabylabs.com.

      They will be able to offer your more insight on how to fix this matter. Thank you and have a great rest of your day.

  57. Tara November 12, 2018 at 12:00 pm - Reply

    Do I need to be connected to a secure network? I’m traveling and would like to use it with the hotel wifi. Is that possible?

    • Keren Lopez November 12, 2018 at 3:59 pm - Reply

      Hi Tara,

      Thank you for reaching out. Unfortunately you will not be able to install your iBaby monitor to a hotel’s Wi-Fi. That’s because hotels are not secured enough and have certain firewalls that will not allow your iBaby Monitor to install. For your security, we suggest you use a portable hotspot that will act as a private/ personal router. This will then allow your to install the monitor.

      If you have any other questions, please don’t hesitate to contact us again or reach out to our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day.

  58. Fiorella Espino November 21, 2018 at 5:10 pm - Reply

    Hi! No matter what we have tried. The night vision does not work. It will work maybe one day and the next nothing . We have had it a little over a year and it has just started happening. Help!

    • Keren Lopez November 26, 2018 at 10:17 am - Reply

      Hi Fiorella, I’m so sorry for the inconvenience this has caused you. Before we move forward, please make sure that the night vision is turned on to Automatic in the App settings. To do so, please go to settings> display settings. Then set the night vision to auto.

      If your monitors settings are set to automatic, but night vision is still not showing, please complete a hard reset of the monitor by following these instructions:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If this troubleshooting step does not help, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to offer you more troubleshooting tips or more options on how to resolve this matter. Thank you and have a great rest of your day.

  59. Joseph November 27, 2018 at 12:52 pm - Reply

    Is it possible to link and use ibaby monitors with google home assistant?

    • Keren Lopez November 27, 2018 at 1:54 pm - Reply

      Hi Joseph, thank you for your question. Unfortunately iBaby Monitors are not compatible with Google Home Assistant or Alexa products. We will forward this suggestion to our engineers and developers. Thank you for your recommendation. Have a great day!

      • Joseph November 28, 2018 at 7:26 am - Reply

        It would be great to have this option, I look forward to it. Have a great day yourself.

  60. Sarah December 7, 2018 at 6:56 pm - Reply

    What do the colors mean in the noise section of the sounds?

    • Keren Lopez December 10, 2018 at 10:26 am - Reply

      Hi Sarah,

      Thank you for reaching out. The colors in the section signify the type of noise you will listen to. Examples include white noise, pink noise, brown noise, blue noise etc. The noises all vary in different frequencies that can help your baby fall asleep and relax. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  61. Rodney December 10, 2018 at 3:52 am - Reply

    Hello does the i baby monitor m6s connect to my I watch series 3 I have the m6s working on my iPhone I just want to know if it will work on my I watch or Apple TV

    • Keren Lopez December 10, 2018 at 9:52 am - Reply

      Hi Rodney, thank you for reaching out.

      Unfortunately, none of the iBaby monitors are Apple Watch compatible. But if you do set up the push notifications, they will appear on your iWatch. As for the Apple TV, the only way to view your iBaby Monitor is to use the mirror function. This will allow you to mirror the video feed onto your television. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  62. Jessica December 21, 2018 at 4:57 pm - Reply

    Can I set up the nature sounds to turn off after a certain period of time?

    • Keren Lopez December 27, 2018 at 11:38 am - Reply

      Hi Jessica, thank you for reaching out. Unfortunately, nature sounds cannot be set up to turn off after a certain period of time. You will need to manually turn off the music. At the moment, only white noises have a timer. I will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day.

  63. Britani December 25, 2018 at 6:32 pm - Reply

    Is there a way to listen to sound but not have the video on? (for early morning wakings when red light keeps her awake)

    • Keren Lopez December 27, 2018 at 12:22 pm - Reply

      Hi Brinani, I apologize for the inconvenience.

      Currently, there isn’t an option to turn off the video feed and still be able to listen to the sound. However, if you turn off the night vision, the infrared light will not show and you would still be able to listen to the iBaby monitor. Let us know if this helps. If not, please shoot a message to our customer support at support@ibabylabs.com for more information. Thank you and have a great rest of your day.

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