M3 Set Up and Installation2018-03-02T15:26:40-07:00

[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]***Attention*** iBaby can no longer support the iBaby Monitor M3, which was discontinued in 2014. App updates are no longer available for this product. If you have further questions or for technical support, please contact our customer service at support@ibabylabs.com.[/vc_column_text][vc_tta_accordion toggle=”1″][vc_tta_section icon=”fa-question-circle” title=”How do I set up my iBaby Monitor M3?”][vc_column_text]

  1. Make sure your Apple iOS device is connected to your home or office Wi-Fi network.
  2. Remove the red cap on the back of the camera and screw the antenna in, facing up.
  3. Plug the power adapter into electrical outlet and opposite end into the monitor.
  4. Use the Ethernet cable to connect the monitor to the LAN (not WAN) port on your wireless modem/router.
  5. Install and launch the iBaby Monitor App on your Apple iOS device using keyword search: “iBaby Monitor BM”. When the message “New iBaby Monitor. Please set up your camera first” appears, click “OK.”
  6. The message “Searching for Wi-Fi” appears until your network is found. When found, go to the “Set Up” page, select your network, enter your password and click “Done.”
  7. When the message “iBaby Monitor restarting. Remove cable from iBaby Monitor. Do not turn off camera” appears disconnect Ethernet cable from both the monitor and the modem/router.
  8. Wait for the monitor to connect (about 30 seconds).
  9. When the message “You are using the default camera” appears, select “Later.” Set up is complete.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”What if I forget my username and password?”][vc_column_text]In event that you could not remember your password, you can simply reset your monitor by holding down the reset button on the back of the monitor for about 20 seconds while it is powered on. The reset should restore the login information to the default username and password for the monitor. The default username is admin, and the default password is 123456.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”How do I activate the motion and sound alerts?”][vc_column_text]Go to “set up” and then select “Alarm Level”. Tab setting and options will be displayed.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”How do I change my monitor’s brightness, contrast and resolution?”][vc_column_text]When you touch the video area of the screen, a control panel will appear that will allow you to alter the settings for the brightness, contrast and resolution.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”My picture is upside down, how can I fix this?”][vc_column_text]It appears that picture flip might have been turned on. This feature flips the picture of the video. To turn this feature off, open the iBaby app on your iOS device. Tap on the contrast icon to the lower left of the screen and turn off picture flip.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”How do I add my iBaby monitor to a new device?”][vc_column_text]If the monitor has already been set up to one iOS device, please use the following steps for adding the monitor to another device:

  1. Download the iBaby Monitor BM app
  2. Launch the app when the iPhone is connected to the same Wi-Fi as the monitor
  3. You may receive a message similar to “iBaby Monitor cannot be connected, please search again”
  4. Select “Cancel”
  5. Select “Setup”
  6. Select the tab “Add Camera”
  7. Enter the camera’s DDNS, Username and Password

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I enabled the speak function but there is no sound coming out of the monitor?”][vc_column_text]You must connect speakers to the audio output socket on the back of the monitor, which will enable a two-way intercom function.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I enabled the audio, but I can’t hear any sound?”][vc_column_text]First, make sure that you check the volume levels on your devices and make sure that the volume level is set at 5 or above. The sound may also be too far from the camera and not loud enough for the camera to capture it. If your network speed is slow, this too can affect the sound level as well.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”When I use the audio feature, I can hear static noise?”][vc_column_text]Make sure that your iOS device or external speakers aren’t placed too close to the monitor or it may cause noise or feedback.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”The App just stays on a “Loading“ Page “][vc_column_text]

There are a few simple solutions as to why the app is stuck on “Loading”

-Please make sure if you are using a dual band router, that the broadcast is set to 2.4Ghz as currently our monitors are not compatible with the 5.0Ghz broadcast.

-Please make sure that your wi-fi NAME & PASSWORD are No more than 16 characters, and that BOTH contain ONLY Numbers and Letters, NO SPECIAL CHARACTERS, spaces etc.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”If I move or change my router & network name, what do I do next?”][vc_column_text]

We understand changes happen, so if you move or change your router, if you have models, M2, M6, M6T you will simply need to go into your app settings and delete the old camera. Log out from the app, and reset your phone and iBaby monitor, then proceed with installation again. If you have the model M3/M3S you would need to complete Port Forwarding. Please refer to www.portforward.com for more information or contact our Support Team and we can assist on where to find the information.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I keep getting a error message when I invite additional users to my camera, why?”][vc_column_text]

Please note only 1 person can be the Account Owner, everyone else will be INVITED USERS/VIEWERS.

Note also that each user will need to REGISTER & Create their own accounts, once they do LOG OUT. Send the invite, NO CONFIRMATION EMAIL will actually be sent, rather have the user then log back in and it should take a moment to load the video feed.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”My monitor frequently disconnects, the video freezes or is delayed, has lag time etc. What happened?”][vc_column_text]

When other items share the same wi-fi this can cause the signal strength to be lower when running or using the iBaby Monitor. For this we usually recommend to perform a Speed Test. Download the app OOKLA from your app store, and choose Begin Test. Your UPLOAD speed is the main factor, that needs to be at least 2.4mbps to establish a video feed, anything lower than this will cause the issues as described above.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”The video display is only showing in BLACK & WHITE even during the daytime, why?”][vc_column_text]

Depending on the lighting of the room, if it is a bit darker the video display will show in b&w. But you also can check your display settings for Night Vision and make sure it is set to AUTO, which should restore to color.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][us_separator type=”invisible” size=”large”][vc_column_text]

Got more questions for us? Here are some options:

Here are several ways to contact us

[/vc_column_text][us_separator type=”invisible” size=”large”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][us_iconbox icon=”fa-ticket” style=”outlined” title=”Contact Help Desk” link=”url:http%3A%2F%2Fsupport.ibabylabs.com|target:%20_blank” type=”icon_top” link_url=”#” link_text=”Go to Comments” with_circle=”yes”]Submit a Ticket[/us_iconbox][/vc_column_inner][vc_column_inner width=”1/2″][us_iconbox icon=”fa-phone” style=”outlined” title=”Call Us” type=”icon_top” link_url=”#” link_text=”Contact Support” with_circle=”yes”]1-650-396-2436[/us_iconbox][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

35 Comments

  1. Pavol March 3, 2018 at 2:37 pm - Reply

    Nejde pripojit cez samsung s8+ na kamere m3

    • Keren Lopez March 5, 2018 at 10:59 am - Reply

      Ahoj, pre viac informácií o iBaby M3 kontaktujte náš tím podpory zákazníkov na support@ibabylabs.com ďakujem toľko, že máte skvelý deň

  2. Camila Higa March 10, 2018 at 4:31 pm - Reply

    the device does not work because there are no updates to the application.

    • Keren Lopez March 12, 2018 at 9:40 am - Reply

      Hi Camila, please reach out to our customer support team at support@ibabylabs.com or (650) 396-2436. They have more information regarding this matter and how you can move forward with it. Thank you and have a great day!

    • Keren Lopez March 12, 2018 at 9:43 am - Reply

      Hi Camila, please reach out to our customer support team at support@ibabylabs.com or (650) 396-2436. Since the iBaby M3 is a discontinued monitor, you will need to reach out to them for more information on how to move forward with this matter. Thank you and have a great day.

      • corie l frydendal August 26, 2018 at 7:46 pm - Reply

        the matter seems to be you guys dont support you products so any one who has a M3 is shit out of luck or what?
        seems to me you need to replace are product or software why do we have to contact suport? why dont you just come out and say whats up?

        • Keren Lopez August 27, 2018 at 10:29 am - Reply

          Hi Corie,

          Thank you for reaching out.

          Since this is a commerce/social website, I don’t have the capability to offer you replacements or software updates. That’s why our customer support was established. To Help our iBaby customers find support for their monitor.

          And since the iBaby M3 is a 7-year-old monitor that was discontinued, we require you to contact our wonderful customer support team to give you more information on what options you may have.

          You can reach our support team at (650) 396- 2436 (M-F 9-5 PM PST) or by emailing them at support@ibabylabs.com Thank you and have a great rest of your day.

  3. Dave Ryley March 23, 2018 at 4:00 pm - Reply

    Is it possible to get the app for android.

    • Keren Lopez March 27, 2018 at 9:39 am - Reply

      Hi Dave, you can download the iBaby Monitor BM with compatible android devices. If the app does not show up in the play store your Android device is not compatible. If you have further questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day.

  4. Jana April 16, 2018 at 12:02 pm - Reply

    Hello, I have a camera model m3. it does not work on the phone, as the program is not updated. what application will it work on?

    • Keren Lopez April 17, 2018 at 9:32 am - Reply

      Hi Jana, thank you for contacting iBaby Customer Care.

      Before we begin, I feel it’s important to notify you that the iBaby Monitor M3 was our first model ever created (over 4 years ago). Both the manufacturing of the M3 and the support for this product, have since been discontinued and since has become obsolete on newer iOS devices. We ask that if you do have another device on iOS 10 or older, any Android device, or PC the M3 monitor will continue to be a functional camera.

      If you have any other questions or concerns please let us know as we are very happy to help you with all of your questions. You can reach out to us at support@ibabylabs.com or at (650)396-2436 (M-F 9-5 PM PST). Thank you and have a great day.

    • Gabriela Valencia Garcia September 23, 2018 at 7:53 pm - Reply

      Hola!! Compre una la cámara m3 y no me están funcionando porque la aplicación no está actualizada ; con que aplicación podría funcionar; xq creo q el problema es de ustedes.

      • Keren Lopez September 24, 2018 at 10:24 am - Reply

        Hola Jana,

        Realmente nos disculpamos por que esto le ocurra, pero como el iBaby M3 es un modelo descontinuado, lo invitamos a ponerse en contacto con nuestro equipo de atención al cliente. Es posible que puedan ofrecerle diferentes opciones sobre cómo avanzar con esta situación.

        Puede contactarlos en support@ibabylabs.com o al (650) 396-2436 (M-F 9-5 PM PST). Gracias y que tenga un gran descanso de su día.

  5. Alan M May 21, 2018 at 5:47 pm - Reply

    Hi guys, can you please tell me how to set up the M3 camera on my PC considering that the app no longer works on my iPhone. I dont want to have to throw the camera away just because you guys dont want to do an update for it on ios11.

  6. Amelia May 30, 2018 at 3:44 am - Reply

    Hi, I just wanted to let you know that our baby was born in Aug 2013 and we got a good few months use out of the camera. After updating the app on my phone at one stage, I was no longer able to connect to the camera and being a sleep deprived new mum gave up trying to make it work again. With baby number 2 now on the way I thought I would take the time to try and set it up the camera again only to find that it is not supported at all anymore. I bought the camera brand new at full price so it’s disappointing that the support period that we experienced was so short.

    • Keren Lopez May 30, 2018 at 9:31 am - Reply

      Hi Amelia, thank you for reaching out to the iBaby Customer Care.

      Before we begin, I feel it’s important to notify you that the iBaby Monitor M3 was our first model ever created (over 4 years ago). Both the manufacturing of the M3 and the support for this product, have since been discontinued and since has become obsolete on newer iOS devices. We ask that if you do have another device on iOS 10 or older, any Android device, or PC the M3 monitor will continue to be a functional camera.

      If you have any questions please contact our customer support at support@ibabylabs.com or at (650)396-2436 (M-F 9-5 PM PST). Thank you and have a great day.

  7. Jason July 26, 2018 at 5:58 pm - Reply

    Since many of us own this expensive camera system that can no longer be used, do you offer and type of trade in or discount towards a newer model?
    It seems a bit premature to not have an updated app for this system, so people with them are out of luck.

    • Keren Lopez July 27, 2018 at 10:13 am - Reply

      Hi Jason,

      We apologize for the inconvenience this has caused you. We understand that it’s crucial to have a functioning baby monitor for the safety of your family.
      But it’s important for you to know that the iBaby Monitor M3 was our first model ever created (over 4 years ago). Because of this, the manufacturing of the M3 and the support for this product have since been discontinued and have become obsolete on newer iOS devices.

      Because of the trouble this has caused you, we can offer you the iBaby Monitor M6S for $75 USD. If you would like to take advantage of this deal, please call our customer support team at (650) 396-2436 (M-F 9-5 PM PST) to place the order at this price. If you have any other questions, please let me know.

      Thank you and have a great rest of your day.

  8. Jonathan August 14, 2018 at 2:50 am - Reply

    Good morning,

    I can read everywhere that you write : “We ask that if you do have another device on iOS 10 or older, any Android device, or PC the M3 monitor will continue to be a functional camera.”

    I have some Android devices, but I cannot find the “iBaby Monitor BM App (Android)” on Google play.
    Even the link on your web page does not work:
    https://ibabylabs.com/support/m3-resources/
    https://play.google.com/store/apps/details?id=ibabymonitor.main&hl=en

    Please would you let me know how to download it.

    Best regards.

    • Keren Lopez August 14, 2018 at 10:40 am - Reply

      Hi Jonathan,

      We do apologize for the inconvenience. Unfortunately, the iBaby M3 is no longer supported on Android devices and will only function if you download it on a PC. You can find the download link here: link: https://ibabylabs.com/support/m3-resources/

      Thank you and have a great rest of your day.

  9. Nila Paz August 15, 2018 at 1:41 pm - Reply

    Tengo una Baby modelo M3 por favor necesito instalador. Lima – Peru. Gracias

    • Keren Lopez August 16, 2018 at 10:27 am - Reply

      Hola Nila,

      Antes de comenzar, creo que es importante notificarle que el iBaby Monitor M3 fue nuestro primer modelo creado (hace más de 4 años). Tanto la fabricación del M3 como el soporte para este producto han sido descontinuados y desde entonces han quedado obsoletos en los dispositivos iOS más nuevos. Le pedimos que si tiene otro dispositivo con iOS 10 o más antiguo o una PC, el monitor M3 seguirá siendo una cámara funcional.

      Para obtener más información, comuníquese con nuestro equipo de atención al cliente a support@ibabylabs.com o al (650)396-2436 (M-F 9-5 PM PST). Gracias y que tengas un buen día.

  10. Ricardo posada August 16, 2018 at 4:36 pm - Reply

    Buenas tardes tengo varias cámaras ibaby monitor 3 y desde que se actualizo el sistema IOS no funciona la aplicación, la opción era verlas por la página pero ya no deja ver las cámaras por la ir tampoco que solución podría tener ya que la inversión que hice fue muy grande

    • Keren Lopez August 17, 2018 at 9:54 am - Reply

      Hola Ricardo,

      Antes de comenzar, creo que es importante notificarle que el iBaby Monitor M3 fue nuestro primer modelo creado (hace más de 4 años). Tanto la fabricación del M3 como el soporte para este producto han sido descontinuados y desde entonces han quedado obsoletos en los dispositivos iOS más nuevos. Le pedimos que si tiene otro dispositivo con iOS 10 o más antiguo o una PC, el monitor M3 seguirá siendo una cámara funcional.

      Para obtener más información, o mirar si uste califica para un remplazo, por favor comuníquese con nuestro equipo de atención al cliente a support@ibabylabs.com o al (650)396-2436 (M-F 9-5 PM PST). Gracias y que tengas un buen día.

  11. Odette Van den Berg September 12, 2018 at 12:17 pm - Reply

    Hi there
    We have the same issue as all the above posts, M3 monitor…..we live in South Africa?!

    • Keren Lopez September 12, 2018 at 4:48 pm - Reply

      Hi Odette,

      We really do apologize for this happening, but since the iBaby M3 is a discontinued model, we encourage you to contact our customer support team. They may be able to offer you different options on how to move forward with this situation.

      You can reach them at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  12. Luuk September 30, 2018 at 3:40 am - Reply

    Hi!, i tried reaching the support department but they have failed to contact me back. I have a m3 iBaby model and i can’t see to get it working. Apps are not supporting this version any more.. Do you have a tip on a working app or maybe a special deal for switching our M3 for a newer model? Thanks in advance!

    • Keren Lopez October 1, 2018 at 10:49 am - Reply

      Hi Luuk,

      We apologize for the inconvenience this has caused you. I have sent you an email with further information on why this has happened and what coupon you can use to upgrade to a newer model.

      Thank you and have a great rest of your day.

  13. Carlos October 9, 2018 at 5:48 pm - Reply

    Perdí el cd y el cable, cómo puedo bajar los controladores ?

  14. Gabriel November 27, 2018 at 11:54 pm - Reply

    Hola… mi app Android ibaby me pide mi DDNS, pero en mi camara se ha borrado.. como se cual es?

    • Keren Lopez November 28, 2018 at 9:38 am - Reply

      Hola Gabriel, gracias por su pregunta. Si mueve el monitor y mira hacia abajo, ahi esta el numero de DDNS. Si necesita mas ayuda, no dude en contactarnos otra ves. Gracias y que tenga un bonito día.

Leave A Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.