M2 General Usage2016-11-29T11:01:39-07:00

[vc_row][vc_column width=”1/4″][vc_widget_sidebar sidebar_id=”sidebar-8″][/vc_column][vc_column width=”3/4″][vc_row_inner][vc_column_inner][vc_tta_accordion toggle=”1″][vc_tta_section icon=”fa-question-circle” title=”What is the iBaby Monitor M2?”][vc_column_text]

The iBaby Monitor M2 is an advanced baby monitor that is designed to work with your iPod touch, iPhone or iPad so you can see and hear your baby at anytime, from anywhere, as long as you are connected to Internet (including Wi-Fi, 3G/4G network, etc.). From the free “iBaby View” app, you could set motion/sound alerts, zoom and take photos of your baby so you will never miss an important moment.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”What iOS devices are compatible with the iBaby Monitor M2?”][vc_column_text]The iBaby Monitor M2 is compatible with the following device:

  • iPod Touch 4th Generation and later
  • iPhone 4 and later
  • iPad 2 and later
  • iPad mini

All iOS devices must be running iOS version 6.0 or newer.[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”How many users does the iBaby Monitor M2 support?”][vc_column_text]

An unlimited number of users can access the monitor. However, only four users can access the monitor at any given time.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Is the iBaby Monitor M2 compatible with the Android platform?”][vc_column_text]

Yes. You can download the free “iBaby View” app from Google Play Store. However, the Android app is currently an open beta program. You will be able to use all the functions of the app except camera installation. The iBaby Monitor M2 can only be installed via compatible iOS devices at the moment.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Do I need an app to view my baby?”][vc_column_text]

Yes. You can download the free “iBaby View” App from the App Store and Google Play Store.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”Can I mount the iBaby Monitor M2?”][vc_column_text]

Yes. You can use the bracket and screw set that is included in the package to mount your monitor.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”If I travel outside of my home and bring my iBaby Monitor M2 with me, will it work?”][vc_column_text]

Yes, the iBaby monitor will be able to work anywhere that has an available Wi-Fi connection.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”The App just stays on a “Loading“ Page”][vc_column_text]

There are a few simple solutions as to why the app is stuck on “Loading”

-Please make sure if you are using a dual band router, that the broadcast is set to 2.4Ghz as currently our monitors are not compatible with the 5.0Ghz broadcast.

-Please make sure that your wi-fi NAME & PASSWORD are No more than 16 characters, and that BOTH contain ONLY Numbers and Letters, NO SPECIAL CHARACTERS, spaces etc.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”If I move or change my router & network name, what do I do next?”][vc_column_text]

We understand changes happen, so if you move or change your router, if you have models, M2, M6, M6T you will simply need to go into your app settings and delete the old camera. Log out from the app, and reset your phone and iBaby monitor, then proceed with installation again. If you have the model M3/M3S you would need to complete Port Forwarding. Please refer to www.portforward.com for more information or contact our Support Team and we can assist on where to find the information.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”I keep getting a error message when I invite additional users to my camera, why?”][vc_column_text]

Please note only 1 person can be the Account Owner, everyone else will be INVITED USERS/VIEWERS.

Note also that each user will need to REGISTER & Create their own accounts, once they do LOG OUT. Send the invite, NO CONFIRMATION EMAIL will actually be sent, rather have the user then log back in and it should take a moment to load the video feed.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”My monitor frequently disconnects, the video freezes or is delayed, has lag time etc. What happened? “][vc_column_text]

When other items share the same wi-fi this can cause the signal strength to be lower when running or using the iBaby Monitor. For this we usually recommend to perform a Speed Test. Download the app OOKLA from your app store, and choose Begin Test. Your UPLOAD speed is the main factor, that needs to be at least 2.4mbps to establish a video feed, anything lower than this will cause the issues as described above.

[/vc_column_text][/vc_tta_section][vc_tta_section icon=”fa-question-circle” title=”The video display is only showing in BLACK & WHITE even during the daytime, why?”][vc_column_text]

Depending on the lighting of the room, if it is a bit darker the video display will show in b&w. But you also can check your display settings for Night Vision and make sure it is set to AUTO, which should restore to color.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][us_separator type=”invisible” size=”large”][vc_column_text]

Got more questions for us? Here are some options:

Here are several ways to contact us

[/vc_column_text][us_separator type=”invisible” size=”large”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][us_iconbox icon=”fa-ticket” style=”outlined” title=”Contact Help Desk” link=”url:http%3A%2F%2Fsupport.ibabylabs.com|target:%20_blank” type=”icon_top” link_url=”#” link_text=”Go to Comments” with_circle=”yes” size=”36px”]

Submit a Ticket

[/us_iconbox][/vc_column_inner][vc_column_inner width=”1/2″][us_iconbox icon=”fa-phone” style=”outlined” title=”Call Us” type=”icon_top” link_url=”#” link_text=”Contact Support” with_circle=”yes” size=”36px”]

1-650-396-2436

[/us_iconbox][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]