Wireless Baby Monitor

0 thoughts on “Wireless Baby Monitor

  1. Aura

    I researched many different baby monitors (Summer Infant, Withings, Lorex, and Philips), but iBaby seems as it is the best one! I love the iBaby monitor! With iBaby monitor you can watch the baby when he’s sleeping; take photos from the app, even if you are not in the same room; share your baby photos with others, and get alerted when baby moves or cries. I really like iBaby, because it gives a clear picture of baby and surroundings. You can hear what is going on either. It is simple to set up app and monitor your baby using iPhone or iPad.
    It is the best piece of technology created for busy parents.
    I would highly recommend this product to anyone with children. The app works great! I have recommended this to my friends. No more worries, and it will never feel that you left your baby sleep alone!

  2. Chelsea

    When I gave birth to my son I had an Angel Care baby monitoring system set up and ready to go for his first night back home. Problem was that we learned within a few weeks that he had severe reflux and I could not view him through the Angel Care system. I searched high and low until I could find a baby monitor that I could view the display through my phone and came across iBaby. I am happy to say that I am fully content with my monitor. The picture display is as clear as can be and I love the fact that I can easily see my son on my iPad and other devices which makes watching him so much easier. I couldn’t be happier with my purchase and have already ordered another monitor for my sister in law who’s expecting her first child soon.

  3. Mauricio Salinas

    When is it going to be available, ship date for anyone that pre-orders it?

    Also, the app screen shots look great. Does it have the function to send you alerts (push alerts) to your mobile device when the camera detects movement or sound?

    1. iBaby Admin

      Dear Mauricio,
      Thank you for contacting iBaby! All pre-order units have been shipped. Please let us know your order # (if any) and we will follow up on your purchase.

      Yes the monitor sends sound and motion push alerts to your smart device.

  4. Lee

    Hi how can I buy this in HK? And on the video recording function when detecting movements, how does it work and how long of a video it can record and store? Thanks

    1. iBaby Admin

      Hi Abhishak,

      The iBaby Monitor M6 is currently not available in India. You can purchase from Apple online in China, Singapore, New Zealand, Australia, US, Hong Kong.

  5. Jed

    Does this camera have the option for continuous monitoring? We have a camera now that will eventually time out in less than 10 min if the app is left on. We like to be able to leave on at night while we sleep in case we don’t here the alerts.

    1. iBaby Admin

      Hi Jed,

      Yes iBaby Monitor M6 will continuously monitor for 24/7/365. Also, it offers sound and motion alerts in case of any sudden movements or loud sounds.

    1. iBaby Admin

      Hi Daniel

      The iBaby Monitor M6 is currently not available in Spain. You can purchase from Apple online in China, Singapore, New Zealand, Australia, US, Hong Kong.

  6. Gloria

    There is a glitch in the iBaby M6 app. I have an iPhone 6 with most recent iOS 8.1.2 (up to date.) Manually taken pictures and video cannot be saved or shared. I can view them under “Media”, but when I click the “Share” icon the only two options are “Delete” and “Cancel” buttons that pop up from the bottom of the screen.

  7. Karen

    Hi – I currently have a M3 and would like to buy an additional ibaby monitor. Is the new M6 compatible to be used on the same app as the M3? Can I simply “add camera” so I can have both monitors running on the same app? Thanks!

  8. Craig spanner

    When does this come in uk, as was supposed to be months ago and still no sign of it, be a new model out at this rate

    1. iBaby Admin

      Hi Craig
      We apologize for the delay. Unfortunately, M6 is still not available in UK. We are working on this but still no ETA. We can ship through our US office but the shipping cost need to be paid by the customer.

  9. Hanna

    Does this only come as one camera? How can I add another one to the system?
    Can this camera be hung from the ceiling looking down on the kids room?

    1. iBaby Admin

      Hi Hanna,

      You can purchase one M6 monitor and install our free iOS and Android app to use the monitor. Currently we do not have a wall mount kit but we are working on it.

  10. tanyaperalta

    Hi I currently have an M3. I want to add another camera. Can i add this M6 and use my M3 simultaneously in the play room and the other one in the sleeping room?

  11. Scott Wilkinson

    Hi there,
    Looking to buy my first baby monitor for my first baby and very much aware the M6 is the one to have but… you do not sell it in the UK! why is this? are you releasing it in the UK any time soon? I know you have commented on a few other countries to buy it from US etc. But if I buy one through you via the US will it come with a 3 pin plug to use in the UK? and what warranties will there be for it should I need to return it, heaven forbid its faulty?
    Will be gutted if I have to go with another product as spent a long time look for the right one.

  12. Pauline

    Hi, I’m considering buying an M6 in Hong Kong and bring it back to the UK to use. But my uk andriod tablet (4.4.2) and uk android phone (5.0) apparently cannot download the app with the error message. I want to make sure it works on my andriod devices before buying it. Pls advise. Thx.

  13. carrie

    hi i was wondering if i buy this is there a website my husband can log into when hes out of town to watch the baby because all my husband has is his laptop?

  14. Cindy

    hi, I just wondering if I bought it from Apple store(Canada), Do I still have the surprise gift?

  15. MCristian

    Hello. I am from România and i’m intersted about Ibaby monitor M6. Which is the Closer shop to buy this product ?

  16. Carolina

    Does Ibaby allows to have multiple monitors connected on the same iphone? How would it work? Do I have to buy several monitors and install them all?

    1. Eva Nikandrova

      Hi Carolina,
      Thank you for your question and thank you for choosing iBaby! To answer your questions, you can connect several monitors to the same app. In the app, choose ‘Add camera’ function to add multiple monitors. You only need to create one account for that but you do need to buy several monitors. You can log in into your account from several devices, such as smartphones and tablets.

  17. thomas

    Greate consept.

    But i am having trouble with:

    the alarm function that do NOT alert me evry time.
    The connection is not working stable

    To beta i think

    1. Eva Nikandrova

      Hi Thomas,
      Thank you for choosing iBaby! If you are experiencing problems with your monitor, please get in touch with our customer service team for assistance: +1 (650) 396-2436 or email at support@ibabylabs.com

  18. Ekaterina

    Hello. I bought iBaby M6 camera and the image quality was good. But the next day everything changed – the camera can not focus and the picture is blurred. How to restore the focus?

    1. Eva Nikandrova

      Hi there,

      Sorry to hear about that. If you’re still having the issue, please get in touch with the customer service who will help to handle this. You can email them at support@ibabylabs.com or call +1 650 396 2436. The customer support team is in Mon-Fri, 9AM-5PM PST. Thank you.

  19. Kate

    unless you have 3.0mps upload speed, not worth the buy due to having to reconnect, bad connection, or even no connection between monitor and app. Called customer support and got told to call my internet company to up my speed and they only offer that to big corporations and large businesses. I love it when it actually works but just for a baby monitor to work I’m not spending that much money for a business internet.

    1. Eva Nikandrova

      Hi Kate,

      Thank you for choosing iBaby and sorry to hear about the issue. Because Wi-Fi based monitors constantly upload information, using them requires a faster Internet connection. We recommend our customers to have at least 2.5 Mbps for upload and download.
      iBaby has a 30 day return policy if you purchased the monitor through our website. If it was bought at a different outlet, you should process the return through them.
      Alternatively, you can try to downgrade your video resolution to improve the connection. To try that, go to Settings –> Display Settings –> Resolution.
      Please stay in touch with Customer Service for follow up on your ticket.

    1. Eva Nikandrova

      Hi Nouf,

      Thank you for your interest in iBaby.
      Yes, we can ship to Kuwait but you will have to cover the shipping costs. For a shipping price and to arrange such order, please get in touch with the customer support team. They can be reached over the phone +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!

  20. Arthur Oya

    I love this product, is the best of babysitter cam! But, iBaby Labs, i need one application of Windows, OS X, because, i work in my home office and take the cellphone, iPad on, is not good!

    1. Eva Nikandrova

      Hi Arthur,

      Thank you for choosing iBaby and sending us your comment. Indeed, currently it is only iBaby Monitor M3 that can be viewed online from your computer. But having access to the app from a computer is definitely something we are considering for our future products. Stay tuned!

  21. Chris

    If you have a network set up with the apple router without wifi hooked up to it, will this monitor still work? All my apple devices can communicate with one another on my network, but can not access wifi. Will my apple devices work with the M6 monitor?

    1. Eva Nikandrova

      Hi Chris,

      Thank you for your interest in iBaby. iBaby Monitor M6 is a Wi-Fi based monitor, which means you do need Wi-Fi for the monitor to function. The only monitor that can be set up in the way you describe is our iBaby Monitor M3, which is IP-based. If you have any more questions, feel free to contact our Customer Service: over the phone at +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!

  22. Jericho McMatthews

    We were so excited to try the iBaby M6T as it seemed like the BEST (and most expensive) monitor at babies R us. Our son just turned 4 months old and we decided to set up the monitor since he is starting to sleep in his own room. While we are very impressed with the bells and whistles (temp control, voice & lullaby settings etc.), we couldn’t be more disappointed with the very limited ability of the camera to pan DOWN! What’s completely odd in my opinion, is that it will pan all the way up to the ceiling and side to side just fine, but can’t pan down into the crib! Why would we need to view the ceiling if we can’t even see our son’s entire body in the crib?! Was this thing even tested in a nursery before being released? I’ve tried it on different shelves, the crib itself, and placed it at different points around his room and still cannot get a clear shot of my son in his crib. I called customer support and was told that “it’s just the way they’re designed”. I was also told this was the first time someone has made this complaint. I highly doubt that. Unfortunately, I’ll be returning this unit immediately.

    1. Eva Nikandrova

      Hi Jericho,

      We are sorry to hear about your experience with iBaby Monitor M6T. The monitor is designed to tilt 110° vertically, which means it can go both up and down. So far we did not have any issues with the movement. If your monitor is defective, iBaby will exchange your monitor (one year warranty). You can also return the monitor to Babies R Us. We apologize for your experience.

  23. GSwitzer

    We already have an Ibaby. We got this version for our new baby and it turns out to not be anything like the other. It won’t rotate so you can see different areas of the room and you have to down load different software instead of just adding a camera to the app we already have downloaded. Disappointed

    1. Eva Nikandrova

      Hi there,
      Thank you for choosing iBaby. It seems like you have monitors of two different models. Unfortunately, all of our models have use different apps. If you’d like to use several monitors inside one app, they have to be of the same model.
      You didn’t tell us what models you have but we are currently running a holiday promotion with great prices for our three popular models. You could consider returning the new monitor and getting one of the same model to use the way you wanted to!

  24. bev hills

    ordered this from amazon. the plugs for the power adapter were for UK/Europe. i live in michigan.
    exchanged it, the second one was in a torn, dirty, sticky box, again with no plug for the power adapter that would fit a U.S. plug.
    100% fail. will not order any product from this line again.

    1. Eva Nikandrova

      Hi there,

      We sincerely apologize for this! We are investigating the issue right now. Please get in touch with our Customer Service to follow up on the situation: +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Again, we are sorry for this ordeal.

  25. nikolebuzzard

    I have had an awful experience with this monitor so far I have fought with it for over an hour trying to connect to my wifi. The app is very poor quality I’m returning this monitor first thing in the morning.. It would never connect and work properly. I am very disappointed because I had such high hopes for this monitor, I wish there were more reviews on this product before I purchased it.

    1. Eva Nikandrova

      Hi there,

      Sorry to hear about that. Our Customer Care team would love to help you set up the monitor. It should definitely not be taking that long. Please get in touch with us at +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!

  26. Sydney

    How does this camera stay charged 24/7/365? Especially if you have it hanging from your ceiling.. Does it work to your phones charge? Are you supposed to get the adaptor to keep it charged?

    1. Eva Nikandrova

      Hi Sydney,

      Thank you for choosing iBaby. The camera does not have a battery. It needs to be plugged in with the power adaptor.

  27. Peuchot

    De love our baby monitor, but since 6month, the night doesn’t work anymore… We try everything, to have it back. One time it was working and 2days after, finish.. Again… So we are very disappointed… Without the picture, it’s ridiculous…!

    1. Eva Nikandrova

      Hi Caroline,

      We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!

  28. Andrew

    Good monitor. Not perfect. Seems like the M6T app is still in beta testing. It says it features a temperature and humidity monitor but there’s no temp or humidity display in the app. Also, the preloaded songs are more sing-songy than they are lullabies. Personally, I would prefer soothing ambient sounds that can loop continuously. That brings up another point, there’s no loop feature under the song play. The song plays once then it’s done.

    1. Eva Nikandrova

      Hi Andrew,

      Thank you for your feedback. iBaby Monitor M6T must display temperature and humidity right above the video feed. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST.

      We will take your feedback in consideration regarding songs on in the Music Player. Thanks!

  29. Ali

    Hello, Bought this from a shop called iStyle in Dubai, and was told that this camera would work while I was on the go using 3G/LTE, So far that is not the case! the camera does not load on cellular data while its sitting at home on my 1Gig network!!

    The sales representative told me it was on both cellular and wifi! and if that is untrue then I will be returning it!

    Thanks!

    1. Eva Nikandrova

      Hi Ali,

      We are sorry to hear about that. The monitor works on both Wi-Fi and cellular. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!

  30. Tori

    WORST BABY MONITOR. I have fought with this monitor since we bought it constantly losing wifi connection. We have an internet speed that should be plenty fast enough and yet it loses connection several times a night. The worst however is the fact that it beeps very loudly every time it reconnects and flashes bright strobe lights while its trying to reconnect. If you are a parent trying to get a child to sleep those features are outrageous. I would not recommend this monitor or any other iBaby Monitors.

    1. Eva Nikandrova

      Hi Tori,

      We are sorry to hear about the disturbance the monitor created for you. We recommend deleting the camera from the app and reinstalling it close to the router (you can later move it to the place where it has to be). This often solves the problem.

      We encourage you to get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!

    1. Eva Nikandrova

      Hi there,

      Thank you for your question. Unfortunately, at this time we do not offer this feature. You have to play music manually.

  31. Yasmina

    Hi guys im ordering my first M6. Do I need to purchase the extra adaptor/charger? Or is it included in the M6 package?

    1. Eva Nikandrova

      Hi there,

      One power adaptor is included in the package. Note that it has the Type A (American) plug – if you are located out of the US, you might need to purchase an electric plug convertor into your country’s plug.

  32. Svetlana

    I agree with Jericho about clear view of the baby in the crib, I have same issue. But mostly what I don’t like is that I Cant hear loud enough the sounds coming from baby , on real baby monitors the sound is so loud and clear as if the baby is next to you. On this device it’s very quite and sounds very distant even with the setting on my phone is the highest and there is no controls for loudness on the ibaby monitor.

    1. Eva Nikandrova

      Hi Svetlana,
      You can try this to change the volume: open Media Player, and play any song. While the song is being played, turn up the volume. This will reset the speaker volume. Wait 10 second, and click ‘Speak’. The volume should be normal now.
      If you still continue having the issue, or have any questions, do not hesitate to reach out to our Customer Service. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!

    1. Eva Nikandrova

      Hi Kendra, it would depend on how much you use the app, what resolution video you’re streaming, etc.

  33. Ron Bryant

    I totally agree with Jericho’s review. It does have a lot of nice features but it doesn’t tilt down nearly enough. Ibaby replied that “The monitor is designed to tilt 110° vertically, which means it can go both up and down”. It’s true: it can go both up and down. Now, let’s do some simple math. Let’s say when the iBaby monitor is looking straight ahead, it is at zero degrees. The iBaby monitor can look straight up or mathematically, can move vertically up 90 degrees. 110 degrees of vertical movement minus the 90 degrees that it can move vertically upward equals 20 degrees that it can move vertically downward. Why? Did engineers design this thing? We’re at the point where our toddler can be totally out of camera view, all because it will only go down 20 degrees. I don’t care if it can look straight up. It doesn’t need to. I would rather have it look up only 20 degrees and look down 90 degrees. People buy these monitors to make sure their baby is safe and well, not to inspect their ceilings. Even in the security camera world, isn’t it more desirable to have the ability to look down rather than up? C’mon guys, you can do just one little change and you will have an excellent product. Instead, I’m going to have to do something to make your product better.

    1. Eva Nikandrova

      Hi Ron,

      We appreciate your feedback and sorry to hear about the inconvenience. Unfortunately, we do have some restrictions due to product design, but we will consider this for the future models.

  34. shanelm

    I also have the problem where I cannot place the monitor anywhere well enough for it to angle DOWN to see all corners of the crib. This is very disappointing as I need to see where my baby is anywhere in the crib. Especially because he rolls around a lot! I don’t know what to do. I even purchased the wall mount to see if that would help in terms of placement. I purchased this monitor on Amazon during my last month of pregnancy now my baby just transitioned to his crib, I find this out and it is too late to return the monitor to Amazon. I wish there was a way for this to angle down more, everything else seems to work well.

    1. Eva Nikandrova

      Hi there,

      We appreciate your feedback and sorry to hear about the inconvenience. Unfortunately, we do have some restrictions due to product design, but we will consider this for the future models.

  35. Andrea

    Hi, would it be ideal to give this product as a gift to someone who lives in Mexico? When it says multiple users, does that mean we’ll be able to see the baby if we download the app on our phones even if we’re in the US? or would that only apply to people sharing their Wi-Fi? Just found out about this product today so I’m not really sure about how it works.

    1. Eva Nikandrova

      Hi Andrea,

      Thank you for your interest in iBaby monitors! Our monitors work on iPhones/iPads and Android smartphones over Wi-Fi or cellular connection. This means if you’re an invited user to the monitor installed abroad, you will be able to view the video feed. The primary owner can invite an unlimited number of users, and up to 4 users can watch the video feed at the same time. Please let us know if you have more questions.

  36. Jocelyn

    When this monitor works it’s great, but it often times doesn’t. The picture is very clear and the light adjusts well. You can also see the baby from anywhere so you can check in on date night. The sound on the app cuts off on its own and it loses connection constantly. When it disconnects it beeps really loudly through the camera while my baby sleeps and has awakened my sleeping baby on several occasions. We also had the connection problems and had to pay more money for a wifi extender. There was also a point where the app would not work for a few days. Overall I’d say consider another product.

    1. Eva Nikandrova

      Hi Jocelyn,

      We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!

    1. Audrey Morrison

      Hi Sandra,

      Please get in touch with our Customer Care team who can provide you with more information regarding this. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!

      -iBaby Labs

  37. Jaques

    We have just received our M2 and it seems to keep disconnecting, I have tried different Iphones and Ipads however it has the same effect. The app is terrible in installing the camera and sharing seems to be even worse. Out of the 15 times I tried to uninstall and reinstall I had the camera up and running only twice. My ISP speed at home is more than capable of handling the required speed but the only time the camera actually installs is when I ignore the share wifi settings.

    Am I missing something?

    1. Audrey Morrison

      We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!

  38. Anuj Goel

    Hi, I would like to buy iBaby Monitor M6S. However I do not see an option on your site to ship it to Canada. Please advise where I can buy M6S in Canada.

    1. Audrey Morrison

      We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!

  39. Marius

    Hello, I bought this camera and i’m not thanksfull , because is not working. Tell me please if this camera is only for IOS? Or i can us on Android device? Thanks for your answer.

    1. Audrey Morrison

      We are sorry to hear about that. Yes, our monitors are for Android as well. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!

  40. rebecca dawn

    I loved my monitor. but then I switched to another wifi company and my wifi password has a ? in it and I can’t type the ? in so I am unable to use my monitor till i get a new password and i have to call the company to change it and They currently won’t let me because I am renting the wifi box. I am very disappointed.

    1. Audrey Morrison

      We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!

  41. Jaylin

    So far happy with our monitor but how accurate is the temp gauge? It says it’s 75 in his room but we keep our ac at 68-70 degrees at night. We have it mounted higher up so I’m wondering if it’s reading heat that rises. Thanks

  42. Megan

    For the short amount of time this monitor actually worked (less than 6 weeks) it was great. Set up was easy and I was able to take it to my mom’s as well as my aunt’s house and quickly get it working. This is the reason I at least gave it 2 stars. However, one night it worked and the next night it didn’t. The light continually flashes red and green and app will not progress past the preparation phase. I followed ALL of the trouble shooting instructions on line and completely uninstalled the camera and app and started from scratch and was unable to get it working. Their very own website states that if your light continuously flashes red and green to please contact customer care because there is currently no fix for that problem. So I emailed them followed by calling them. The person I got on the phone was trying to be helpful but was insistent that I go through all the trouble shooting steps with her that I assured her I had already done. So after going through all the steps and it still isn’t working, of course the problem is with my router! Yeah right. My router mysteriously re set itself. As well as the one at my moms AND the one at my aunts house because I attempted to use it again in both of those places as well. They have finally started the process for me to mail mine back to them in exchange for a new one. I have to pay for shipping to return their faulty product as well as provide a credit card for them to mail out a new one “in case they don’t receive the old one back” or so they say. This thing was 180$ and for the price I expected better than 6 weeks of functionality as well as being out even more money to ship back their faulty product. CAN NOT recommend.

    1. Inigo

      Yikes! We apologize for your experience. Our customer support do try their best as there are so many routers and so many different setups that it can be tough to determine where the fault could lie. It looks like you guys determined it was a bad unit – but how did the replacement fare? Is everything alright now?

  43. Ivan Vélez

    Hi, a couple of questions:
    1) can we get alert notifications when the app is not running or does the app must be on whenever we put the baby to sleep?
    2) if I have two tablets and two cells connected to the monitor at the house, do I have to set the listen and speak to close and mute literally on all devices every time we put the baby to sleep so that non of these devices send and transmit inadvertently sounds to the baby’s room and can wake up the baby when the baby has been put to sleep?

  44. Renee

    I received my M6T monitor and was happy with everything about it until I had it running while I sat with my bub I hear this clicking sound, it happens so often I’ve no idea how to fix it.
    It clicks every 2 seconds for about 10minutes then stops a whilr and starts again.
    This disrupts my baby sleeping???
    Please I need this fixed asap

    1. iBaby Support

      Hello,

      The clicking sound is the mechanic sound of the night vision. You can turn off the night vision by going to Display Settings and turn it off.

  45. Penelope

    Hi

    Do you ship to Australia? Is there somewhere in Australia where I can look at your product?

    Thankyou

  46. Hailey Peek

    Can M6S monitors be accessed from one app/Android? I would like to put one in each of my baby’s rooms.

    1. Cathy Vu

      Yes, the iBaby Care App is designed to handle multiple monitors on one account. Thank you!

  47. Nicholas Elkins

    I am attempting to upload music to the app. It does not show anything on my phone. What format and size limit is there to what I can upload?

    1. Cathy Vu

      It will not show anything on your phone, but you will see the song you added on your music list. The app is able to handle mp3 files.

  48. Juan

    Just bought the M6T from babies r us and the night vision is not working. Any suggestions?

    1. Cathy Vu

      Hi Juan, please check your settings for Night Vision. The settings may have Night Vision turned off. If the settings are correct and the Night Vision is still not working, please reach out to our customer service team at 650-396-2346 or send them an email at support@ibabylabs.com.

  49. Ben

    Is the iBaby Monitor M6S suitable for Australian power points?
    How much would shipping be to Brisbane?

  50. Rachel

    I’ve had my air quality monitor/purifier for a few months now. It was working great but now the light keeps turning itself off everyday or changing color on its own to colors we have not set. I’m not really sure what is causing it because the ap shows nothing has changed.

  51. Nicola Cammell

    Hi,
    We’ve had our ibaby M6T for just under a year and it has been really good (although I do agree that the lack of downward tilt is a problem). However the night vision has stopped working. I’ve been in touch with your customer service team (Zara) who asked me to do a reset which didn’t work. She then told me that the warranty is not valid outside of the US which I find really disappointing. She then said she could make an exception and send a replacement to us (in New Zealand) if we sent the faulty one back and paid the postage to NZ but then retracted her offer, saying they will only send it within the US. So I will have to incur the cost of sending the monitor back (and not be able to see our baby for that time plus the time it takes for the new delivery). I’ll also have to pay for a delivery service to accept the delivery in the US and then forward it on to me. It seems like there should be more support for your global customers. Is there anything else you can do for me? Thank you

    1. Cathy Vu

      Hi Nicola, please allow us to clarify. Our products that are sold to authorized retailers internationally are covered under the 1-year warranty. However, in the case that a product is bought from a U.S. retailer and is taken out of the country, the warranty becomes void. However, what we can offer at this point is to send you a replacement product to a U.S. address as a courtesy.

  52. Reilly

    Tried and True! 3 years and still going strong!
    Having been a iBaby customer for 3 years now and having my recommendations resulted in 80+ purchases of iBaby products, I can say with absolute certainty that these are the products you’ve all been waiting for!!!
    Simple, reliable, portable and durable are just a few words that I can use to describe without going into a long story about my families successful experiences.
    Great for:
    Night mares – Night Terrors – Night Episodes, the video capture feature will help you not only understand whats happening but aid your doctors and sleep-labs also.
    Nanny cam
    Activities in the back yard
    Going out to dinner
    Play dates
    Trust me and my families recommendation when I say “No need to look any further!”

  53. New Dad

    Agreed that tilt feature is flawed. I Have the camera currently mounted on the wall about 8ft high and had to adjust the bracket 20 degrees tilted right for the camera to look into the crib. So basically instead of mouthing it at 90degrees so it sits even on the wall, it sits at about 110degrees tilt. If you are imagining it on a protractor. Helps the situation. But hope you guys take these comments into deep consideration since the ibaby m7 is coming out soon.

    1. Keren Lopez

      Hi Mikael, there is warranty if you buy it from an authorized iBaby seller. If you decide to use your warranty and seek a replacement there are fees included like shipping for example and you would be required to send the faulty monitor back to us. If you have anymore questions please don’t hesitate to reach out to customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST).

  54. Jane

    Hi,

    Just wondering if iBaby is currently updating their app so it can be used with the updated iOs11 iPhone software.
    I have the older version of the iBaby and can no longer use it as the app is not compatible with the most recent phone software.
    When is this expected to be rectified?

    1. Keren Lopez

      Hi Jane, unfortunately the iBaby M3 is not compatible with iOS 11. If you have an older phone with the previous iOS you can still use this monitor. But, if you don’t Please contact our customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They have more information on this and what you can do. Thank you and have a great day!

  55. Aaron Wark

    This M7 baby monitor is very cool. It moves all the way when you move your finger on the app. We love that it connects to iTunes and it can play a lot of music. We are planning to buy the second monitor soon.

  56. Jocelyn Santi

    A Great Baby Monitor. This is a baby monitor, we bought it to keep an eye on our baby boys. This monitor has made our life fun. The Night vision is great. We can clearly see them at night and I don’t have to be always worried about them.

  57. Jane Shayward

    Love the M7. I am a happy customer. I bought it to see my baby on my phone. I didn’t want to have bulky displays around when I can easily watch through my phone. The monitor offers a lot of features compared to the price. Moves 360 and up and down. Has night vision, series of lullabies in the app, records voice, two speakers, and temperature and humidity. It also shows the room’s air. I wish the app would provide more information on the air.

  58. Candace Glass

    M7 is the best. My hubby and I love this monitor. We are expecting my little angle and can’t wait to use it when she is with us. The installation was easier than I would ever expect. We installed the app on our iPhones and Samsung devices. The app is really good. Very easy to use the features like Moonlight, take a picture, record video or talk and listen.

  59. Taylor Goodwin

    This is a great air monitor. I bought it to keep my son’s room safe from the environment and the shedding from my old cat. I’m so happy that this works amazing at detecting any harsh chemicals that can harm my son’s health and can purify it at the same time. I also love the nightlight since my son is at that age where he is terrified of the dark. I love that I can soothe him to sleep with the pretty colors and the lullabies from the app. I would 100% recommend this to anyone. Plus, they match my home decor to a T.

  60. Lola Jenkins

    5 Stars. It is so cute and useful. We feel safe since we bought this. The alerts are great. It takes video and pictures when there is sound or movement. This is on all our phones and tablets around the home.

  61. Linda Baker

    I bought this so I could take care of my boys as an upgrade to my current baby monitor. And when I got the M2S Plus I was so happy that I did. It’s been such an incredible upgrade to see my boys sleeping or to watch what they’re up to with their daddy while I’m at the store or away. I love that I can also play them short audio stories which has made bedtime and my life so much easier. I super recommend this product to anyone looking for a good quality way to take take care of their kids. Also, I love the night vision. I can see if my little one is naughty, gets out of bed or has a nightmare.

  62. Alicia Suarez

    I bought this air purifier to help the overall health of my husband and daughter. I have two. One in my daughters room and another in the master. This really is a great device that I use to make sure my daughters nursery is safe from any dangerous substances. It’s a very chic looking monitor that helps at calming my daughter with the light show before her bedtime. She loves the different colors. I also like how easy the app is and how it helps me observe the air quality in our rooms. Definitely recommend.

    1. Keren Lopez

      Hi Joe, you cannot change your email from the iBaby Care App. If you want to change your email address you would need to create a new account.

  63. christine castaneda

    I have the m6s can I use the listen and speak button at the same time because when I try to use it their an echo in the background

    1. Keren Lopez

      Hi Christine, the reason why you hear an echo is because of the close proximity the monitor has to the functioning iBaby Care app (your phone or tablet). When you place the mobile device further away from the monitor, the echo should disappear. It is usually recommended that you avoid pressing the ‘listen’ and ‘speak’ button at the same time. So try to avoid pressing them simultaneously to prevent an echo. If you continue to have problems, please don’t hesitate to reach out to our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day!

  64. Keren Lopez

    Hi Sarah,

    Thanks for reaching out. This may be an issue with your phone’s battery since no changes have been made that would cause your monitor to act this way. If you are concerned about your battery life and the side effects the battery has had on the function of your monitor, please see if you can prepare a diagnostic on your phone’s battery or use a different device to run your iBaby monitor. If you have any more questions please feel free to contact us at 650-396-2436 or email us at support@ibabylabs.com and one of our customer service representatives will be happy to assist you with any questions regarding set up or restarting your iBaby. Thank you and have a great day!

  65. Knick

    We got upgraded to the M6T after our M6 broke down. The monitor is consistently easy to use, and can pan the entire room to help us find both children. My wife loves the data on temperature and humidity. We ended up mounting it pretty high on a wall, and noticed that it didn’t pan down all the way so I merely adjusted the angle of the base (shoving a block under one end) and that worked just fine. Other parents who are experiencing vertical pan issues may wish to try this solution.

    As for what I don’t like, it eats up a lot of bandwidth and the panning sometimes pauses, causing a less-patient parent to swipe too many times and send the camera panning past the child once it catches up with the commands. But these are really minor concerns for what’s been generally a great camera.

    I’d like to give mad props to Zizi at iBaby Support, who diagnosed the failure of my first unit and sent us this replacement. 100% satisfaction with iBaby customer service. 4.5/5, would buy again (although since the prices have been reduced with the advent of the M7, I’d probably spend the extra few bucks for the M6S to get the 1020p camera).

  66. Asher Sussman

    since updating to the last version on the iPhone , baby doesnt work , whats going on ? It says that the developer has to update it to work with iOS 11 ,

    1. Keren Lopez

      Hi Asher, we’re so sorry for the inconvenience this is causing you. Please contact our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They have in-depth information that will help you resolve this matter. Thank you and have a great day!

  67. Samantha

    Does the app allow for a split screen if you have 2 cameras going and you’d like to view both? Can the audio be running constantly, for example, if I would like to monitor more than one room at night?

    1. Keren Lopez

      Hi, currently at this moment the app does not allow for a split screen. You will have to toggle back and forth between monitors. As for the audio, as long as the app is open and have pressed the listen button, you can listen the monitor feed through the night. If you have anymore questions or concerns don’t hesitate to contact our customer support at support@ibabylabs.com or call us at 650-396-2436 (M-F 9-5 PST)

  68. Alexis

    Hello,
    Will I be able to go out and still be able to check in on my baby at home through the app and get live feed?

    1. Keren Lopez

      Hi Alexis, thank you for your question. You can definitely access the live video feed even if you’re out from the house.

  69. Amber R Marino

    The night vision is not working. Dryer unplugging as well as resetting it and I can see when there is a light on but when it’s off I see nothing.

    1. Keren Lopez

      Hi Amber, we’re so sorry that this is happening to you. Firstly, let’s try a hard reset of the monitor by by Holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. If this still does not work, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com They have more troubleshooting information that can help you with this matter. Thank you and have a great day!

    1. Keren Lopez

      Hi Andrew, to update the firmware of your monitor you will need to make sure that the iBaby Care app is closed from the background of your phone. Then, unplug the monitor from power and replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If this still doesn’t help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com They have more troubleshooting information that can help you with this matter. Thank you and have a great day!

  70. Kevin Flanagan

    I have an M6T with firmware version 1.9.9

    I cannot figure out how to update the firmware to the latest version 2.7.10.

    1. Keren Lopez

      Hi Kevin, please follow these instructions for a firmware update: Make sure that the iBaby Care app is closed from the background of your phone, then unplug the monitor from power and replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If this doesn’t help, please email us at support@ibabylabs.com with images of the app and monitor information page. Thank you and hope you have a great rest of your day!

  71. Laureen

    My “listen” feature is suddenly not clickable… Therefore I cannot hear when my baby cries during the night. I’m not sure what happened, can someone please help? Thank you

    1. Keren Lopez

      Hello Laureen,

      We do apologize for the inconvenience.

      Can you please make sure that you have permission to listen to the sound on the app. There was a recent update for the monitor that allowed the listen feature to be disabled for guests. Please make sure that the owner gave you access to the sound on the monitor.

  72. Nikoll

    Hi, I am trying to sync my phone and the monitor, although it cannot get past the loading stage. What can I do to fix it?

    1. Keren Lopez

      Hi Nikoll, when installing your monitor make sure you’re connected to the correct internet connection. If you have an iBaby Care M7 or an iBaby Monitor M6S you can install on the 2.4 GHz or 5GHz internet connection. If you have the iBaby Monitor M6, M6T, or M2S Plus you must install on the required 2.4 GHz connection. If you do not, the monitor will not get past the loading stage. If you’re sure you’re connected to the correct internet connection, please let’s try a hard reset of the monitor by following the instructions:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone

      Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Nicola, thank you for your interest in our award-winning monitors! You can definitely purchase a monitor through our website. Thank you and have a great day!

  73. Louis Porch

    I absolutely love this monitor. You Get great quality and Value for the purchase price. I’ll be recommending this to everyone who is searching for a great monitor!

  74. Brooke Lidstone

    Hi
    I have two iBaby cameras but only one works on LTE. They used to both work on wifi and LTE. The one that doesn’t work on LTE anymore is the M6. I tried doing the unplug this to do a firmware update but that didn’t work. I have tried resetting the camera and installing it again but that didn’t work. Sometimes the pink button for the firmware update in the app is light pink and I can’t click on it. When I can click on it it goes to a make of 5% downloaded and then says updated failed. Please help, I really need this camera to work on the LTE again.

    1. Keren Lopez

      Hi Brooke, we apologize for the inconvenience. When updating the firmware please make sure that you are using your Wi-Fi. This will help complete any firmware update. If you have any questions please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi David, unfortunately you cannot turn the monitor off through the iBaby Care App. Due to safety reasons, the only way to turn the monitor off is by unplugging it. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

  75. Robert

    Motion sensor constantly going off, despite no motion. It seems like as the sun moves around the room, just the shadows moving is triggering the sensor – I have dozens of photos and movies and the only thing changing is the intensity of the sunlight in the room.. Is there a firmware update available for the M7? I can’t seem to find any way to update my camera.

    1. Keren Lopez

      Hi Robert, if there are shadows or movement of other things in the room the motion sensors might go off. Your sensitivity levels might need to be re-adjusted to a lower sensitivity. If this did not help, please contact our customer support team to troubleshoot your monitor at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

      1. Megan Compton

        Just got the M7 for a shower gift. The installation had worked but I’m not allowed to control the camera angle from my phone. I’ve tried resetting. How do I get it to allow me to see something other than the ceiling?

        1. Keren Lopez

          Hi Megan,

          Are you the account owner? Was the monitor first installed on a different phone and account? If so, you may only be an invited user and may not have access to control the monitor’s movement. If that’s the case, please have the person who first installed the monitor (account owner) to go into their account and tap settings> invite users > tap on your email. That person can then grant you access by tapping on “control monitor’s movement”.

          Please let me know whether or not this helps. Thank you so much. Have a great rest of your day.

    2. Kyle R Jackson

      Just bought the m7 and everything works great except for temperature and humidity readings. They both just say no base? How do I fix this?

      1. Keren Lopez

        Hi Kyle, I’m so sorry to hear that the temperature and humidity readings aren’t working. Can you please try to push down on the pins? Sometimes, they can get stuck which could result in the ‘no base’ reading. If you do this and it still does not work, you will definitely need a replacement base. Please email our customer support with the subject line: Base Replacement iBaby Care M7 (No base reading) at support@ibabylabs.com. They will be glad to further assist you/

        Thank you and I hope you have a great rest of your day.

          1. Keren Lopez

            Hi Louis,

            If you have an iBaby Care M7, there are four metal pins on the removable base. You can press those pins to try and get the temperature readings. If that doesn’t work, please reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

      1. Keren Lopez

        Hi Des,

        I’m so sorry to hear that you’ve had a bad experience with the iBaby Care App. Fortunately, our developers pushed out an App update that will fix all of these issues. Please download the update and let us know if this resolves the issue. If not, please let me know and we can have our customer support reach out to you.

        Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Brittany, the static sound you hear can be caused by a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices such as: TV, radio, etc. The issue will usually disappear if you reset the monitor. To do a hard reset please follow these instructions:
      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .

      If this did not work, please contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

    1. Keren Lopez

      Hi Shanzey. Due to safety concerns, the iBaby Monitor must always remain plugged in. It does not have an external or rechargeable battery you can use. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or ay (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  76. Aki Abiola

    This product is not working. Is it possible to get support please. There is a steady red light but it does not pick up WiFi and occasionally has a flashing green and red light before going back to steady red.

    1. Keren Lopez

      Hi Aki, we’re so sorry for the inconvenience. I believe a hard reset of the monitor will help you with this matter. To do a hard reset please follow these instructions:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .

      If this did not help, please reach out to our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!

  77. Ty

    Hello,
    We currently have a M6T. We would like add another monitor. Are we only able to add ibaby products under the “add camera” feature? If so, which ibaby products can you add? Only the same the M6 products or can other ibaby product be added?

    1. Keren Lopez

      Hi Ty. You can definitely add more monitors under the add camera feature. You can add any of the monitors we have available and that includes the entire iBaby Video monitor line and air monitors. Have a great rest of your day!

  78. Ray

    Hello,
    I purchased a Lenovo tablet running Android 7.0 to use as a monitor for a M6S camera but the app says it’s not compatible with the tablet. Is there anything I can do to make the app compatible?

    1. Keren Lopez

      Hello Ray,

      We currently support only Android Phones running Android 4.0+ and iOS devices running iOS 6.0+

      We do not officially support Tablets, Amazon Fire Device, Windows Phone, Chromebooks with Play Store Access, or other phones that do not run Android or iOS.

    1. Keren Lopez

      Hi Stephanie,

      The only way to turn off the iBaby Care M7 is by unplugging from the outlet. There is no external button to turn off the monitor due to safety concerns. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5PM PST).

  79. Michiel

    How can I give other users than the owner the possibility of receiving alerts??
    I don’t want to give my owner account away to every childcare person..

    1. Keren Lopez

      Hi Michiel, you do not need to give users the owner account information to sign in since that is your own private account. You simply need to invite them as an invited user and give them access to certain features of the monitor. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.

      Then select View & Invite Users. Now you can invite them using their own email. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Then, follow the steps above.

      If the user is already on the list, tap on their email address, delete the user and re-invite.

      ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

      1. Michiel

        It isn’t a problem to invite other users..
        But those invited users don’t get alerts on their phones!
        That’s why I have to give my owner account to others.

  80. Ale Go

    Is there hope to use the iBaby M7 with Alexa? Also is there a firmware update? Anything on my app takes a while to upload and the other night that my baby was crying I wasn’t getting any sound.

    1. Keren Lopez

      Hi Ale, unfortunately at the moment we are not integrated with Alexa. We will forward this suggestion to our developers. The latest iBaby Care M7 firmware is 2.0.1. Please contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great rest of your day.

    2. Beth

      The certificate for this server is invalid error keeps popping up when I use the ibaby app. I signed out, soft reset my phone, disconnected wifi, reinstalled the app. I dont know what else to do, please help.

    3. MICHAEL HILGER

      The windows app will not work. It stays on the screen where you enter your username and password but will not progress from there. I have uninstalled the app and reinstalled it multiple times. I have allowed the app to bypass the firewall. But still the same thing. I have also emailed and left messages oh the support phone line but have not gotten back any response. The product would be nice if it worked right but the support it clearly no existent and very frustrating.

      1. Keren Lopez

        Hi Michael, I’m so sorry for the hassle this has caused you. I have verified with our customer support and it seems like they have replied to your email. Please let me know if their response was satisfactory and solved this issue. Thank you and have a great rest of your day.

        1. Keren Lopez

          Hi Fatima, thank you for reaching out.

          You can use the iBaby monitor anywhere in the world as long as you have internet or Wi-Fi. The power cord on all iBaby monitors purchased online or in USA stores come with USA receptacles meant to be used with USA power outlets. If you’re in a country that uses different power outlets, you will need to to purchase a separate adapter so it can be used.

          Thank you! If you have any other questions, please don’t hesitate to contact us again or email our support team at support@ibabylabs.com. Thank you and have a great rest of your day.

  81. Eric

    2 things – 1, How do I get this configured using a Pixel 2? My wife and I had iPhones but we’ve switched. Since then, the camera stopped working – it just spins trying to load. I’d like to reconfigure it but the plug in the bottom is USB for iPhone? Second, this is the 4th time I’ve had to manually re-configure the device. Why? Oh, and what’s with the clicking noise in low light?

    1. Keren Lopez

      Hi Eric,

      Thank you for reaching out to us. To get the monitor to function with the Pixel 2 you will need to do a hard reset of the monitor. And since this is an android phone you will not need to use a USB cable, that is only required for iOS devices. Also, the clicking noise you hear is the monitors night vision turning on.

      To do a hard reset of the monitor please follow these instructions:

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the big pink “Delete iBaby” button
      
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
      7. Re-install the monitor following the on-screen instructions

      If this does not troubleshoot the monitor, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!

  82. mickchan88

    Hi, I am having difficulties play music from ibaby music library. It will not play at all, the pause button have a loading icon which doesn’t stop.

    Thanks,

    1. Keren Lopez

      Hi Mick, thank you for reaching out to us. In order to fix this matter, you will need to do a hard reset of the monitor. To do a hard reset please follow these instructions:

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the big pink “Delete iBaby” button
      
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
      7. Re-install the monitor following the on-screen instructions

      If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!

  83. Joe

    Is it possible to have multiple owners for a single monitor? I’d like my wife and I to both have “owner” privileges, but currently she is only invited as a “user” who has been granted all access. If we would choose to put the monitor in sleep mode, she will not be granted viewership during that time.

    If having multiple owners is an option, can you please describe the process. It’s not in the guide book or anywhere online. Thanks!

    1. Keren Lopez

      Hi Joe, the only way you and your wife can both use the monitor as an “owner” would be if you both signed in using the same owner account username and password. There is no other way to have multiple owners. If you have anymore questions reach out to us at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

    1. Keren Lopez

      Hi Clare, The background notifications work when you are outside of the iBaby Care app and sends you a notification for the alerts. Regular notifications will alert you when you are inside of the application but will not alert you when you are outside of the app. If you have anymore questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great day!

  84. Brandi

    Hello, how come when I am holding down speak it is saying muted? The person by the monitor is unable to hear me.

    1. Keren Lopez

      Hello Brandi,

      We do apologize for the inconvenience. We would like to make sure that you have permission to listen to the sound on the monitor, if you are an invited guest.For invited guests please contact your owner and have them enable the permission for sound. They can do so by following these instructions:

      1. Go to invite and view user settings

      2. Go to your profile by pressing your email

      3. Enable editing

      4. Enable listening

      5. Save and exit

      Once these steps have been taken from the owner of the monitor you will have access to listen to the monitor. If you have any other questions please feel free to let us know and we would be glad to help.

    1. Keren Lopez

      Hi Alyssa, to reset your password please open the iBaby Care app and tap login. Then press the “forgot password” and enter the original email you used to create your account. You will then need to follow the reset instructions sent to your email address. If you have anymore questions, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5PM PST). Thank you and have a great rest of your day.

  85. Alex

    Is it posible to use the basic features of this monitor without having internet access ? I have connected it over wlan, and blocked access through the modem. It works for a day to 2 and then the connection between the phone and the monitor is lost. The only way to make it work again is to allow access to the internet again for 30 seconds, then remove access again.
    Please let us know, privacy is important to us.
    Thanks

  86. Ryley Brown

    Is there any way to keep the moonlight going full time? It turns itself off after 15 minutes and I can’t find a way to stop it turning off?

    1. Keren Lopez

      Hi Ryley, unfortunately at the moment our iBaby Care M7 moonlight soother runs on a timer that shuts the display automatically. We will forward this suggestion to our engineers. If you do have anymore questions on this matter, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.

      1. Scott

        Is there a way to force the moonlight mode off and return to normal use other than waiting 15 minutes? It seems that hitting the button 3 times only turns off the light and does not reset the camera.

  87. Maribel Soto

    I’ve had this monitor for 8 months now and i absolutely love it! the night vision is awesome. you can upload music to the library and customize the songs you want to play for your baby. this is hands down the only thing i can not live without as a first time mom. it gives me the peace of mind that i need. This might now hold true for everyone but i am an absolute clutz and have knocked this thing down more than i would like to admit and it is still going strong 🙂

  88. Bradley

    When using the “listen” mode on our M6, the white noise is so loud that it’s not possible to use over night (at least not without being up all night). Please advise of the best solution to fix this issue. Thanks!

    1. Keren Lopez

      Hi Bradley, we apologize for the inconvenience. The white noise you hear is static sound. This static sound can appear for two reasons: either there is a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices, such as TV, radio, etc. The issue will usually disappear if you reset the video monitor. To do that, delete the camera from the app, reset the monitor and add the camera again. Remember to do this as close to the router as you can, even if you are going to move the monitor to another room.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the big pink “Delete iBaby” button
      
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
      
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
      7. Re-install the monitor following the on-screen instructions

      If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!

  89. klary

    with the same wifi i have a perfect image! But i can not see my baby if im not in my home.
    Thats not good!!

    1. Keren Lopez

      Hi Klary, we apologize for the inconvenience this is causing you. This sounds like a matter our customer support can help troubleshoot for you. Please reach out to our iBaby team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  90. Jessica

    Is it possible to turn off the notification box when the camera is open on my device? The notification box covers the image and is quite a neusance.

    1. Keren Lopez

      Hi Jessica, unfortunately the only way to remove the notifications while the camera is open is to temporarily turn off the sound or motion notifications. We’re apologize about the inconvenience. If you have anymore questions or concerns, please contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

  91. NOFAL

    i can’t access the app on my iphone neither through wifi nor 3G whenever i am in another country, i have the M6 since a year and whenever i travel i face this issue.
    any idea

    1. Keren Lopez

      Hi Nofal, we apologize for the inconvenience. I believe that due to network connectivity issues you may not be able to connect to your iBaby Monitor. Please make sure to use the highest speed available when connecting to your monitor. If you do have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Kristin, currently our iBaby monitors are not compatible with Alexa or Google Home. Thank you for the suggestion, We will forward this to our engineers and developers. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Tyler, we do apologize for the inconvenience this is causing you. Unfortunately, there is no way to recover your lost files if you did not save them before re-setting (re-syncing) the monitor. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Christimedina, you can defnitely still view your iBaby monitor from work by using your phones 4G LTE or your workplace Wi-Fi connection. Thank you for your question! Have a great rest of your day.

      1. Keren Lopez

        Hi Will,

        You can definitely watch and control your smart iBaby Monitor whenever you’re away from home! All you need is a mobile device with internet connection (Wi-Fi or LTE Mobile Data). So that means when you’re away on your business trip, you’ll still be able to see your little one back home. If you have any other questions, please don’t hesitate to let us know. Thank you and have a great rest of your day.

  92. Sarah

    Is there a way to set a timer on the music player? Ours just keeps playing after one song is done.

    1. Keren Lopez

      Hi Sarah, unfortunately the music player cannot be set on a timer. You can only set the white noises on a timer. We apologize for the inconvenience.

  93. Andrew S

    My iPhone doesn’t play the specified alert tone when there’s a motion or sound alert, I only get a vibrating push notification. Is something wrong?

    1. Keren Lopez

      Hi Andrew, thank you for reaching out.

      Firstly, you must go into your phone’s settings and edit your alert tones so that you can receive sound notification when there is a motion or sound alert.

      If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  94. edh411

    When I take a picture from the M7 it saves to my phone without any issue. However, when I take a video it doesn’t seem to save anywhere……how do I access the videos to share them?

    1. Keren Lopez

      Hi Ed,

      Thank you for reaching out to us. When you record videos or take pictures with the iBaby Care App they will all be stored directly into the iBaby Care photo gallery. (Sometimes videos get stored at the bottom so make sure to scroll down). Once you find your video/photo from your video gallery you you need to tap on it and then tap on the export button that gives you the option to save to you phone or to share it on your social media.

      If you’re still having trouble with this, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will be glad to answer any questions you have.

        1. Keren Lopez

          Hello Oreo,

          Thank you for reaching out. If you want to record a view, you must keep the app open or you can use your phone without closing (quitting) the app. If you log out of your account, no video will be recorded.

          You have 500 MB of free cloud storage.

          If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

          1. Elizabeth Pierce

            There is a small halo ring that shows during the night vision and interrupts the view of my baby. why does this happen? Any way to remove ?

          2. Keren Lopez

            Hi Elizabeth,

            We apologize for the inconvenience this has caused you. It sounds like you may need a replacement of your monitor since it shouldn’t have a halo effect. Please email a screenshot along with a proof of purchase to our support team at support@ibabylabs.com for a replacement. Thank you and have a great rest of you day.

  95. Tonje

    Hi I have two question… I aminterested in the M6 or M7 but how do you use them when going on Holiday? I had that problem before with other monitor that was app based.. even though the hotel has WiFi was not able to setup the monitor on it… The other question is> How do you use it when having a babysitter, can you have a temp. Access to the app? I don´t want babysitter to have access to the app really, but she need to have access to the monitor whille babysitting….

    1. Keren Lopez

      Hi Tonje,

      Unfortunately, all iBaby monitors will not function in hotels because of safety issues. Hotels usually have firewalls and restrictions setup that don’t allow you to install the baby monitor. Though, You can use a portable hotspot (not your phone as a hotspot) to connect your monitor if you are traveling and staying in a hotel.

      As for your babysitter, you can invite her as an invited guest and give her permission to view or control the monitor. You as the owner have the power to limit and control her access level straight from the app.

      All your babysitter will need to do is download the app and create an account. You can then invite her to view the monitor with the email address she used to sign up for her account.
      https://ibabylabs.com/wp-admin/edit-comments.php#comments-form
      If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5PM PST) or at support@ibabylabs.com. Thank you and have a great rest of your day,

  96. Marley

    My biggest issue right now is with notifications. I have Samsung S8 and I am only getting notifications when I have the app open and loaded which defeats the purpose of them. How can I get push notifications when the app is running in the background? I hope there is a solve because this is almost a deal breaker.

    1. Keren Lopez

      Hi Marley, we apologize for the inconvenience. To have your phone send you push notifications, You will need to go into your settings and set them up. please follow these instructions:

      On your Android device, tap Apps > Settings > MORE.
      Tap Application manager > DOWNLOADED.
      Tap on the iBaby Care App.
      Select or clear the check box next to Show notifications to enable or disable push notifications.

      If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

    1. Keren Lopez

      Hello Anna, thank you for your question. Firstly, in order for your friend to borrow the monitor and use it, you will need to do a hard reset by following these instructions:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .

      Now that the monitor has reset to factory settings, your friend will now need to create her own iBaby Care account and install the monitor as if it were her own. Remember, the iBaby M6/T must be installed using 2.4 GHz internet connection.

      Once the monitor is returned back to you, follow the same reset instructions and sing in using your own account.

      If you have any further questions, please don’t hesitate to contact our customers support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Alexis, thank you for contacting our customer support. I believe a hard reset of the monitor will help the installation process. But before we begin, please make sure you’re connected to the 2.4 GHz internet connection, otherwise the installation will not complete.

      To complete a reset please follow the instructions below:

      1. Hold the reset button located at the top of the monitor until the monitor color changes to pink
      2. Begin the installation process when the monitor color changes to blue
      3. Follow the on-screen instructions to continue the installation process.

    1. Keren Lopez

      Hi Stéphanie, thank you for your question! Our iBaby M6T is compatible with the Huawei P20 (android 8.1). When installing the monitor, please make sure that you’re connected to a 2.4 GHz Wi-Fi connection. Otherwise, installation will not complete. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Josh,

      Thank you for reaching out. Since you have moved and have a new router, you must complete a hard reset on your iBaby Care M7. This is so the monitor forgets your old internet connection, and installs using your new one. Please follow the instructions below:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      7. Re-install the monitor following the on-screen instructions

      This should help re-install your monitor with your new WI-Fi. If this does not help, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  97. Henry M.D.A.

    I bought this for my mom as she was getting older, and it was worth every penny! Forget “I’ve fallen and I can’t get up,” this is a much better safety monitor. Would definitely highly recommended, and would buy it again if I had to. Excellent product for peace of mind, whether for a baby or senior citizen.

  98. Andrew Rosenow

    Bought 3/29/18. Used for first time 4/20 and the first week of June it no longer works correctly. It no longer allows us to pan downward. Less than 2 months and already not working?? I’ve bought another one and will be returning the other and will hope i just got a bad one. Prior to this… problem camera was great. But less than 2 months and already malfunctioning.. C’mon now

  99. Julie

    Baby #2 is coming and we want to buy a second monitor. I see how to “add camera” in the menu. Is it possible to do a split screen to view both cameras at once or must you toggle between the two?

    1. Keren Lopez

      Hi Julie,

      Thank you for your question. We currently do not offer the split screen feature, but you can toggle between monitors by manually tapping on each name. If you choose to set up alerts, then the app will notify you of any alerts from each of the monitor. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  100. Thea

    Good monitor but very simple. Majority of the features don’t even work well. We’ve had issues since day one of having it such as the quality being HORRIFIC and they didn’t even care knowing full well I have a 3 month old who needs constant monitoring due to a breathing issue
    I wouldn’t recommend this product, fell off the side onto CARPET and the lens cracked so very badly made. Spent a lot on this product and I am not at all impressed with my purchase

  101. Andrew

    Can I use the M6 on local Wifi network without internet access and communicate with a phone connected to the same Wifi network? I want to be able to use the device without internet access, is this possible? I do not want to broadcast outside my network or use cloud storage with the device.

    1. Keren Lopez

      Hi Andrew,

      Unfortunately, you will need a in-home Wi-Fi internet connection in order to install and use any of our iBaby Monitors. If you have anymore questions or concerns, our customer support team will be happy to answer any of them. You can reach out to them through email at support@ibabylabs.com or by calling at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  102. John Ramacciotti

    My wife got this as a registry gift from Buy Buy Baby.
    The monitor has a well thought-out design and features. I love the 1080P video and is one of the few monitors that has temperature, humidity, and air quality sensors. I also appreciate that you can move the camera using the app.

    UNFORTUNATELY, I have had some issues with the install. It took at least 5 attempts to register the monitor. The bar would go all the way to the right and then stop. When I was finally able to register the monitor it worked for about 3-4 hours one night but when I woke up the next morning the red light on the back of the monitor was solid then it turned to flashing red. I tried to reset and re-register about 4 more times but no luck. I contacted customer service via email on 6/28/2018 and I still have not heard a response. I also called on 6/29/2018 and again on 7/3/2018 but no one picked up.
    I really want this monitor to work since it is one of the few that has the temperature. I am hoping that I just have a bad monitor. However, at this point more frustrating than anything else because it is not working and customer service has not contacted me either.

    1. Keren Lopez

      Hi Misty, unfortunately we do not sell iPhone charging cables. But you buy one at the apple store by following this link: https://goo.gl/MZChNf. If you have any other questions or concerns, our customer support team will be happy to answer any of them. You can reach them at (650) 396- 2436 (M-F 9-5 PM PST) or shoot them an email at support@ibabylabs.com. Thank you and I hope you have an awesome rest of your day.

  103. Breno Ornelas Godoi

    O meu monitor M6 não esta tendo visão noturna mais, parou de uma vez e so funciona quando tem iluminação.
    O que devo fazer?

    1. Keren Lopez

      Hi Breno,

      We apologize for the inconvenience this is causing you. We understand that having a functioning monitor is critical for you and your family. Firstly, please make sure that your monitor’s night vision is not turned off. You can do so by going to settings > display settings. We recommend that the monitor stays in auto mode so the night vision turns on automatically.

      If this is not the case, I believe a hard reset of your monitor will help restore the monitor to factory settings and help with the night vision. Please follow the reset instructions below:

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big pink “Delete iBaby” button
      4.Log out iBaby Care app
      5.Plug the camera into the wall socket
      6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      7. Re-install the monitor following the on-screen instructions

      If this does not help, please reach out to our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day.

      1. Breno Ornelas Godoi

        Fiz todos esses procedimentos mas infelizmente não voltou a funcionar.
        vou entrar em contato no email indicado.
        O que estou preocupado é que moro no Brasil e pelo que pesquisei não tem assistência técnica aqui no Brasil e a minha garantia acabou tem 3 meses.

  104. Jason

    Hi,
    I am planning to take my M7 to my parents house this weekend when we visit. Do I have to do a hard reset just to use it there for a few days?
    Thanks,
    Jason

    1. Keren Lopez

      Hi Jason,

      Since you’re planning to set up the monitor with your parents Wi-Fi internet connection, you will need to complete a hard reset so the monitor forgets the old Wi-Fi and picks up the new one. Unfortunately, at the moment, there is no other way to set up the monitor in a new location without resetting it.

      We will forward this recommendation to our engineers and developers.

      Thank you so much and we hope you have a great rest of your day.

    1. Keren Lopez

      Hi Brian,

      We don’t have a specific app on the apple TV for you to watch your iBaby Monitor. However, if you have an iPhone, you can mirror the app through the apple TV to view it on your TV screen.

      If you have anymore questions, shoot our customer support team a message at support@ibabylabs.com or call at (650) 396- 2436 (M-F 9-5 PM PST). They’ll be glad to answer any other questions you have. Thank you and have a great rest of your day.

  105. Lee Mueck

    Assessing if this is the right monitor for us. Hoping we can listen to our baby with the phone screen off so we can sleep. this information is not readily available to wanting to look in the manual.

    1. Keren Lopez

      Hi Lee, thank you for your question.

      You can definitely listen to your baby even when your phone is locked.

      If you have any other questions, please don’t hesitate to let me know or you can email our customer support team at support@ibabylabs.com. They’ll be glad to answer any other questions or concerns you may have.

      Thank you and have a great rest of your day.

    1. Keren Lopez

      Hello Ashley,

      Thank you for your question. If the app is running in the background and if you receive notifications this means your phone is using your data or a Wi-Fi connection. You can choose not run the app in the background and turn off push notifications through your phone’s settings.

      If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5 PM PST). They will be more than glad to help you out with any more questions.

    1. Keren Lopez

      Hi Ron,

      Thank you for reaching out to us. You definitely shouldn’t have to reconnect your phone to the monitor every couple of days.This means your monitor is having trouble reaching your Wi-Fi connection.

      When this happens please complete a hard reset of the monitor and a reset of the Wi-Fi router. *Since the hard reset will return your monitor to factory settings, please save any images or videos to your phone’s gallery*

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the big “Delete” button
      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      5.Re-install the monitor following the on-screen instructions

      If this does not help, please reach out to our customer support at support@ibabylabs.com. They will have more troubleshooting instructions and can guide you through the options you have.

      Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Timothy,

      Thank you for reaching out to us. If your iBaby monitor’s night vision is not working properly, it may be due to the level of lighting in the environment where the receiving is installed or the amount of power the monitor is receiving. To troubleshoot the night vision, please follow these steps:

      1. Please check the lighting of the environment where your iBaby monitor is installed. If there is too much ambient light in the area the night vision may not engage.
      2. Make sure your night vision settings are correct by opening the iBabyCare app > Menu > Settings > Display Settings. You will have the option to choose between Auto/ On/ Off, once this is done, please SAVE. You may have to log out, exit your iBabyCare app, and log back in.
      3. If a halo effect is being displayed on your iOS or Android device, the iBaby monitor my be pointed at a reflective surface, preventing night vision from activating. Adjust the camera to point away from reflective surfaces.
      4. Cover the lens of your iBaby monitor and listen for an audible click, or look for the red infrared (IR) LEDs on the front of you baby monitor that should turn on. If the light do not turn on, the iBaby monitor may not be receiving enough power to turn on the IR lights. Connect the camera to a different power adapter or different power outlet.
      5. Finally, please complete a hard reset of the monitor by following these instructions below *SAVE all images/videos before doing a FULL RESET*

      Reset Instructions:

      1. REMOVE monitor from the iBabyCare app and log out of your account in the iBabyCare app.
      Menu>Settings>Delete “iBabyXXXXXXXX” button & Menu>LogOut
      2. Unplug iBaby’s power adapter from the wall outlet, or carefully disconnect the iBaby monitor from the power adapter.
      Allow at least 10 seconds before plugging the power adapter back into the outlet, or reconnecting the iBaby monitor.
      3. Under the USB tab, located at the bottom of your iBaby monitor. Pull tab open, you will then see the USB port and a little black reset button.
      Press and HOLD the RESET button for about a minute or until you hear a jingle.

      If you are still experiencing the same issues with your monitor, please send an email to our customer support: support@ibabylabs.com with the following information:

      * What is your iBaby monitor’s model?
      * Who is your ISP (internet service provider)?
      * Are you using an iOS or an Android device?
      * What is the status light on your iBaby monitor? (Blinking or Solid, please include color(s))
      * Where the device was purchased and when? (Proof of purchase)

    2. Emily S Athey

      H ave had and used my iBaby for 5 months now and suddenly it has began blinking red. I read that it is a wifi problem and reset my wifi but it is still blinking. What do I need to do to fix this issue?

      1. Keren Lopez

        Hi Emily,

        Thank you for reaching out. You will need to complete a hard reset of your monitor since the LED light is flashing red. Please follow the instructions down below:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)
        
2.Select Settings
        
3.Scroll down and tap the “Delete ” button
        
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds then let go. You will then hear the iBaby ringtone or the monitor will begin to rotate depending on the model you have. Please wait until the LED light flashes red, then proceed to the next step.
        
5. Re-install the monitor following the on-screen instructions

        If this does not help, please email our customer support at support@ibabylabs.com. Thank you and have a great day!

  106. Kirellos

    Are there any efforts being made to create an app for a desktop/laptop, particularly for Mac, in my case? or an Apple TV app? either of those would be immensely helpful and a great service that many customers would likely appreciate!

    1. Keren Lopez

      Hi Kirellos,

      Thank you for your suggestion.

      This idea would be a great upgrade to our iBaby monitors. We will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day.

  107. Louis

    This product is overrated and could be so much better. For a point of reference we have a 100mb internet connection and good wireless connectivity with little interference throughout our apartment. We use one iPhone and 2 Androids.

    1. The iPhone and Android app’s are buggy. The video feed will work most of the time; we need to kill/restart the app and restart the get a live feed. Push notifications for noise or movement are delayed sometimes by hours. Noise detection is unreliable and delayed. Using the Dormi App (Android) in place of this actually gives us real time noise and works as we would have expected this app to.

    2. The app doesn’t work via a browser. Which is a major short coming.

    3. The app has no dark mode. This is really annoying if we launch the app at 3am… Thanks for waking us up with that bright light.

    The build quality of the unit is good. But to be honest there are cheaper more reliable baby monitors available.

  108. Lauren

    We continue to get sound detection alerts when there is no noise in the room. I have tried resetting the monitor but it continues to be triggered. Sensitivity is set to medium which is what we have had it at for the last 10 months without issue. How do we fix! Have had to turn off the alerts which isn’t ideal for a monitor! Thanks!

    1. Keren Lopez

      Hi Lauren, I apologize for the inconvenience this is causing you. We understand it’s frustrating to have this occur to you. Firstly, I believe that wiping the monitor clean with a hard reset will help with this matter. But before we complete the reset, please save any images or videos to your camera roll as they will be deleted once the monitor is reset to factory settings.

      Please follow these instructions:

      1. Delete You iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Delete the App
      4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      5. Download the iBaby Care App from the App store
      6. Install the monitor following the on-screen instructions

      Once you have installed the monitor, please set your motion sensitivity settings to the lowest. This will prevent your monitor from sending you so many notifications. We also have an update coming soon that will add two more sensitivity levels that will combat the high volume of notifications.

      If you have anymore questions, please don’t hesitate to contact our support team at support@ibabylabs.com or at (650) 396-2436 (9-5 PM PST).

  109. Rami

    can this monitor be connected to internet and accessed from outside the house if we are leaving the baby with a nany?

    1. Keren Lopez

      Hi Rami, Thank you for asking. You can definitely access all the features and view the monitor’s video feed from outside your home. Let me know if you have any other questions I can help you out with. Thank you and have a great rest of your day.

  110. Andrew Mettrick

    Hi we have a M6S and have been using the white noise function at night (for about 4 months now) and have it play for 12hours at a time. However more recently the white noise has stopped playing many times during the night and we are having to turn it back on again and again (sometimes 5-6 times in 8 hours).
    Are you able to give any ideas as to why it should stop playing after being set to play for 12hrs?
    Thanks, love the monitor and the use of technology and we have recommended it to many friends!

    1. Keren Lopez

      Hi Andrew,

      I apologize for the inconvenience this is causing you. Here at iBaby we understand that having the white noise function is crucial for you and your baby.
      I have received notice that our engineers are working hard to fix this matter and should be resolved in the next 24 hours.

      We apologize again and appreciate your patience and high recommendation to your friends. Thank you so much and have a great rest of your day.

    1. Keren Lopez

      Hi Dan,

      Thank you for your question. All video and photos you take, including alert videos/photos, are stored in your gallery. This is located on the upper right hand of your video feed. It will look like a small outlined picture of a mountain. If you have an Android device, your images and videos will automatically be saved to your phone’s camera roll.

      If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  111. kristina kuervers

    I am trying to re add songs that i initially had on my sons playlist, and is only says “ThIs file is protected by DRM we do not have permission to access it’
    It now says that with every song it have and the ones that worked before. Thanks!

    1. Keren Lopez

      Hi Kristina, I’m so sorry for the inconvenience this has caused you. Can you please take a screenshot of this message and email it to our customer support team at support@ibabylabs.com. They will be glad to help you out with this matter. Thank you and have a great rest of your day.

  112. Aisha

    I just got the m6T baby monitor , but it doesn’t work when its not plugged!
    I thought it was wireless ???? Is it wireless and i am facing a problem or is it not wirless to begin with ???
    Please let me know
    Thank you in advance!

    1. Keren Lopez

      Hi Alisha,

      We apologize for the inconvenience this has caused you. All of our iBaby Monitors are wired monitors that must remain plugged in to a power outlet for them to work.

      If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  113. Amanda

    So for our first baby we made the mistakes of thinking we had to spend more to get more. We spent a bloody fortune on our first monitor, upwards in the $400 range. The for our second baby we spent a lot of time reviewing monitors. Everywhere we turned all the super tech sites reviewed the iBabyCare monitor as one of the best so we took the leap. We love it! It is a million times more clear both during the day and at night. We are beyond happy, highly considering getting rid of our other monitor and buying another iBabyCare for the toddlers room!

  114. Jennifer

    Hi there…I am looking to purchase this monitor and we are frequent traveller and just want to make sure we won’t have any issues using this with Hotel wifi? I’ve read some comments elsewhere suggesting it can’t be used anywhere there are firewalls or where you have you login to an account. ie. guest accounts at hotels.
    Thanks!

    1. Keren Lopez

      Hi Jennifer,

      Our iBaby Monitors will not install/ work on a hotel Wi-Fi because of the firewalls the hotel sets up. This is to protect your and your baby’s security. If you would like to use the monitor at a hotel, we recommend using a portable hotspot, that acts as a Wi-Fi router.

      If you have any more questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  115. Stacey

    Hi, my iBaby app keeps closing unexpectedly. I’ve tried restarting my phone. I don’t want to uninstall/re-install because my phone is the primary owner and I’m afraid of undoing all the settings. What troubleshoot tips do you have? My app is up to date.
    It’s very inconvenient and frustrating. It only stays open for about one second.

    1. Keren Lopez

      Hi Stacey,

      We apologize for the inconvenienced this is causing you. Does anyone else use the same account login information to view your monitor? This usually happens when someone tries to use the same account information, therefore resulting in the app quitting on one phone.

      If this is the case, all additional viewers must use their own login information and be invited as an invited user. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app. Then select View & Invite Users. Now you can invite them by email as well as modifying their access. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

      If the user is already on the list, tap on their email address, delete the user and re-invite. ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

      If this is not the case, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). They will walk you through more troubleshooting information. Thank you and have a great rest of your day.

  116. Katie

    Hello, I gave access of my iBaby monitor account (email and password) to someone because at the time I did not realize you could invite someone as a guest etc. The person still has access to my camera on their phone, is there anything I can do to kick them off of my account/camera? Possibly a soft reset or create a new email address for my camera? Thank you for your help

    1. Keren Lopez

      Hello Katie, thank you for reaching out.

      Please log out of your iBabyCare App and change the password on your account by following the password reset instructions.

      Once you have changed the password, unplug the monitor and plug it back in. This should prevent anyone else who had your password from having any more access to your account.

      If you have any more questions, please don’t hesitate to reach out to customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  117. Vasilis

    Hi,
    Does the iBaby Monitor M6S, work without internet connection? Assuming the device is connected using WiFi to the home router, does it work with the internal IP addresses without the need for broadband connection.
    Thanks a lot

    1. Keren Lopez

      Hi Vasillis, thank you for reaching out.

      All of our iBaby Monitors are Wi-Fi monitors that need an internet connection to function. Since our monitors are not IP cameras, they will only work with an internet connection.

      If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com.

      Thank you and have a great rest of your day.

  118. Dan

    Ever since updating to Android 9.0 the app doesn’t work; it just gets stuck on tbe splash screen and never fully opens. Are you coming out with an update soon?

    1. Keren Lopez

      Hi Dan,

      We apologize for the inconvenience this is causing you. We understand that having a functioning monitor is crucial for your family.

      Please follow the rest instructions below. *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings.* We also recommend that once you install the monitor you do so on the 2.4 GHz internet connection, as most customers have success installing on this frequency.

      1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Delete the App
      4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      5. Download the iBaby Care App from the App store
      6. Install the monitor following the on-screen instructions

      If this reset does not help your connectivity issue, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

  119. Lyndsay marton

    We are experiencing the screen looking purple when my husband and I view our baby’s nursery the screen is purple. Do know what could be causing this?It just started happening today. It shows up on both or our screens and it makes it difficult to view the baby clearly.

    1. Keren Lopez

      Hi Lyndsay,

      We apologize for the inconvenience this is causing you. We know it’s highly important for you and your family to have a functioning monitor.

      Since this might be an internal problem, we urge you to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST) for troubleshooting information or to explore your options.

      Thank you and have a great rest of your day.

        1. Keren Lopez

          Hi Molly, thank you for reaching out.

          Since this might be an issue with the internal monitor, we urge you to contact our customer support team at support@ibabylabs.com or call at (650) 396- 2436 (M-F 9-5 PM PST). They will be able to offer your more information on how to fix these issues. Thank you and have a great rest of your day.

  120. Jim

    Hi, we have an M6T and just recently it started having problems. When I open the app, the camera picture appears and it works for a bit, then the loading circle starts and the camera freezes. I’ve reset the camera, the Belkin wifi extender, and router but it still does the same thing–camera image starts when the app is opened, works for a few seconds, then the loading circle starts and camera freezes. Wifi in the house is fine, and the wifi extender works fine with other devices connected to it. Any ideas?

    1. Keren Lopez

      Hi Jim,

      We apologize for the inconvenience this is causing you. We understand that having a functioning baby monitor is of high importance to you and your family. I believe that deleting the monitor and completely resetting can help this matter.

      *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings. Once you’re installing, please make sure you do so on the 2.4 GHz Wi-Fi internet connection.*

      1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Delete the App
      4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      5. Download the iBaby Care App from the App store
      6. Install the monitor following the on-screen instructions

      If this reset does not help your connectivity issue, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

  121. Matt

    The pause button does not work when playing music. It has the circular loading sign over it. The only way to stop the music/noise is to start listening or speaking. Is there a fix for this?

    1. Keren Lopez

      Hi Matt,

      Thank you for reaching out. I believe a hard rest of the monitor will help this matter. Please follow the instructions below.

      *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings.*

      1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Delete the App
      4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      5. Download the iBaby Care App from the App store
      6. Install the monitor following the on-screen instructions

      If this reset does not help, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

  122. Roland Taylor

    We really didn’t know what to expect or even what to purchase when looking at monitors. But, the M7 has worked like a charm! Easy to install, very reliable, and most important to me is the safety and peace of mind it provides. Plus, the customer experience is top notch. You never feel like a number. Very attentive and super helpful. I’d recommend this product and company to anyone!

    1. Keren Lopez

      Hi Mallory,

      Thank you for your question.

      Yes, our monitors must remain plugged into a power outlet in order for them to work. If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com.

      Thank you and have a great rest of your day.

    2. Darren

      Hello,

      I’m very interested in this product, but have been seeing negative feedbacks from many users about the app not working. Is this something ibabylabs are looking to resolve soon? Are there any major improvements expected in the next software version release?

      1. Keren Lopez

        Thank you for your interest in our iBaby Monitors. The matter that has been going around involves iOS 12 and Apple’s MFi program. Our engineers are still working hard to resolve this matter with Apple. But this matter does not affect new customers since all of our new products have been updated to be compatible with iOS 12.

        If you have any questions, please reach out to our customer support team at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  123. Brian

    The iBaby Android app does not work well with the new version of Android 9. I keep having to uninstall and reinstall the app to get it to work. It’s really annoying.

    1. Keren Lopez

      Hi Brian,

      I sincerely apologize for the inconvenience this has caused you. Here at iBaby we understand that having a functioning baby monitor is crucial for you and your family.

      We have arranged for you to download the test app until the App is uploaded to the Google Play Store (The App will be uploaded by Friday).

      Please download the test app by going to this link:

      fir.im/M6sAndroidTest
      Password:ibabylabs123

      Please let me know if you have any trouble. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Caroline,

      Thank you for asking. You can add multiple cameras to one account and manually toggle between them to see the video feed. Currently at the moment, we do not offer split screen viewing (though it’s coming soon!). Also, if you decide to set up alerts you will receive individual notifications labeled with each monitor name so you know where it comes from. If you have any other questions, please don’t hesitate to contact us again!

      1. Keren Lopez

        Hi Brittany,

        Thank you for your question. The split screen feature will come in the form of an app update. The estimated time of launch will be in the next few months (Fall Months).

        If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

      2. Keren Lopez

        Hi Britany, thank you for your question.

        The split screen feature will come in the form of an app update. This should be available in the next few months (Fall months).

        If you have any other questions, please don’t hesitate to contact us again or contact our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day!

    1. Keren Lopez

      Hi Jeremy,

      Thank you for reaching out. The iBaby monitor tends to use around 500mb of date per day. But this hugely depends on the resolution you choose for your video display. The higher the resolution, the more data it will use, the lower the less data.

      If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  124. Jeremy Crawford

    How much data from my home Internet plan will the camera use? When using the app in the home, will it still use up Internet data, or is it just broadcast locally?

  125. Lauren W

    We use the continuous white noise on the ibaby, but recently it has stopped working. I am thinking it happens when another user logs in to view the monitor (grandparent or my husband). Is there anyway to keep the white noise going no matter who logs in?

    1. Keren Lopez

      Hi Lauren,

      I apologize for the inconvenience this is causing you.

      The white noise should not stop working just by someone viewing the monitor. However, if someone from your invited list taps on the talk button, the white noises will automatically stop working since both the music and two-way audio talk come out from the same speakers.

      If this is not the case, please reach out to our customer support team at support@ibabylabs.com. They will be more than glad to further troubleshoot this matter.

      Thank you and have a great rest of your day.

  126. Jennifer S

    When I try to connect the camera to a new device, it disconnect from the previously connected device. The message I get is that it is “re-registered” to the new device and will disconnect.

    1. Keren Lopez

      Hi Jennifer,

      Thank you for reaching out to us.

      Please note that only 1 person can be the Account Owner for each monitor. All other users are Invited Users/Viewers. This means that if someone wants to view the monitor, they cannot use the account owner information or they will receive the same message and time out.

      You can invite users/ viewers by sending an invite through the app. Each invited user/viewer will then need to register and create their own individual account with the same email address the invitation was sent to.

      Note: When you invite a user, you will not receive a confirmation e-mail. Once the user creates their own personal account, they will use this account to log in and load the video feed.

      If you have any more questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Katherine,

      Thank you for your question! Yes, you can definitely add a second camera (multiple monitors) to your account.

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Liz,

      Thank you for reaching out. I believe that a hard reset of the monitor will help this situation. Please, if you have any images or videos in the gallery save them to your camera roll before the reset since they will be deleted.

      Reset Instructions:

      1. Delete You iBaby Camera form the app. (Settings > Delete Button)
      2. Log Out of the iBaby Care App
      3. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
      4. Download the iBaby Care App from the App store
      5. Install the monitor following the on-screen instructions

      When you begin receiving video notifications, please make sure that the sound on your phone is fully on so you can listen. If this did not troubleshoot this matter, please reach out to our customer support team at (650) 396- 2436 (M-F 9-4 PM PST) or at support@ibabylabs.com. They will be glad to further troubleshoot your monitor.

      Thank you and have a great rest of your day.

  127. Gina

    My iBaby M6 won’t ever hold charge. If I keep it plugged in there is a constant buzzing noise and won’t hear sound, although when I unplug it it will work properly. But will only stay charged about an hour. This monitor was given to me as a gift less than 3 months ago. It has not worked properly since i opened the box but did not have a receipt to return.

    1. Keren Lopez

      Hi Gina,

      I apologize for the inconvenience this has caused you. Here at iBaby we understand that having a functioning baby monitor is crucial for your family’s well-being.

      However, all our iBaby Monitors do not function on batteries and must always remain plugged in to a power source. Please, reach out to our customer support at (650) 396- 2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more information on what you can do regarding this matter.

      Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Johannah,

      To update your firmware, you must first exit out of the App, then proceed to unplug the monitor and immediately plug it back. Please wait 5 minutes for the monitor to download any new firmware updates without opening the iBaby Care App.

      Once the five minutes are up, you can open the app and check the camera firmware update by going into settings > camera & App information.

      As for you not being able to have control of the listening function, please make sure that if you’re an invited user that the account owner has given you access to the listen feature. This can be done on their phone by going into settings > invite & view users and then tapping on your email address.
      The account owner then has the ability to provide you with the listening function.

      If none of these steps help solve this matter, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

    1. Keren Lopez

      Hi Skeeley,

      Unfortunately, our iBaby monitors are not supported on the Kindle Fire. We will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day!

    1. Keren Lopez

      Hi Daniel,
      Thank you for your question.

      You can add unlimited users (phones) to connect, view, and access the iBaby Monitor. You can also switch the temperature settings to either fahrenheit or celsius.

      If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com. Thank you!

  128. CeeCee

    I have a M6S. It’s stuck on the “We Are Now Activating Your Monitor” screen. The pink progress bar is completed. I’ve reset multiple times and each time it’s the same thing.

    1. Keren Lopez

      Hi CeeCee, I do apologize for this inconvenience. We understand that having a functioning baby monitor is crucial for you and your family. If you are using a device with iOS 12, Please, I urge you to email our customer support team at suppport@ibabylabs.com. They will guide you through some important steps that will help install your iBaby Monitor.

      Option #2: If you have an older iOS device with iOS 11 or under, please install your monitor through it. This will then allow you to install your iBaby monitor without any issues and to use it on iOS 12.

      Thank you and have a great rest of your day.

  129. Fernando

    I just bought a M7 and tried to configure it using an iPhone with iOS 12. I’m struggled in a screen that says “We are now Activating your monitor” what a I should do? I tried hard reset but I got the same problem.

    1. Keren Lopez

      Hi Fernando, I do apologize for this inconvenience. We understand that having a functioning baby monitor is crucial for you and your family. Please, I urge you to email our customer support team at suppport@ibabylabs.com. They will guide you through some important steps that will help you with your iBaby monitor on iOS 12,

      Option #2: If you have an older iOS device with iOS 11 or under, please install your monitor through it. This will then allow you to install your iBaby monitor without any issues and to use it on iOS 12.

      Thank you and have a great rest of your day.

    1. Keren Lopez

      Hello Monica, Thank you for your interest in our iBaby Monitor. The main difference between the M6T and the M6 is that the M6T can detect temperature and humidity.

      You can definitely set up multiple monitors at the same time. All you need to do is toggle between each monitor to see each individual video feed.

      If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com. Thank you and have a great day.

  130. Catherine

    Whenever I go to a new room my iBaby monitor will not connect, even when I try to add it as a new device. It’s worked before in the other room and now it does not. I’m dissapointed because I’m trying to move my baby to her room but without a working monitor I am unable to do so!

    1. Keren Lopez

      Hi Catherine, we apologize for the inconvenience this has caused you. We understand that having a functioning monitor is crucial for this new transition in your baby’s life. I believe that a hard reset of the monitor will help with your iBaby monitor.

      Please follow the instructions below. But remember, before you complete the reset, please save any images or videos on the iBabyCare App gallery to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the “Delete ” button
      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      5. Re-install the monitor following the on-screen instructions

      If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

      Thank you and have a great rest of your day.

  131. Kaitlin Harty

    kaitlind.42@gmail.com my internet password changed and since then I have been unable to reconnect my baby monitor. I have reset it, reinstalled the app, done everything it says to online. I have emailed and called customer support and have received nothing back.

    1. Keren Lopez

      Hi Kaitlin,

      I apologize for the inconvenience this has caused you. I believe that a hard reset of the monitor will help solve this matter. Please follow the reset instructions below. (Please, before you reset the monitor, save any images or videos in the App to your phone. These will be delete after the hard reset.)

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the “Delete ” button
      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      5. Re-install the monitor following the on-screen instructions

      If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

      Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Megan,

      The iBaby M6S requires a Wi-Fi internet connection. Once the monitor is installed, you can view it on your phone using any Wi-Fi available or your phone’s LTE data.

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

      Thank you and have a great day.

  132. Mauricio Mata

    My monitor just start getting a ref light blinking, I try to reconfigure it to set new wireless network and during activation progress the bar shows progress until the end but never ends and pass to step 2 … what I can do ? , I create a ticket for this but I never get any response back 🙁

    1. Keren Lopez

      Hi Mauricio, I’m so sorry this has happened to you. Since you’re trying to install the iBaby monitor using a new wireless network, you will need to complete a hard reset so the monitor forgets the old network and recognizes the new one. To do so please follow the instructions below.

      (Please, before you reset the monitor, save any images or videos in the App to your phone. These will be delete after the hard reset.)

      1.Open the app and tap the Menu button (upper left)
      2.Select Settings
      3.Scroll down and tap the “Delete ” button
      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      5. Re-install the monitor following the on-screen instructions

      If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

      Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Lauren, Thank you for reaching out. A blinking green light means that the device is connected to Wi-Fi, but not activated. So to fix this matter I believe a hard reset of the monitor will help.

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button
      
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If this does not help your matter, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  133. cerveloiron

    I received my AIR but unfortunately I am having difficulty installing it. i tried for several phones and tablet but
    the installation keeps on failing. I did everything including WIFI , AIR and app/phone reset but still got an issue.
    I contacted customer service thru mail but still not received response from them. Contacted thru call, no response to, either you’ll stay in the line for at least 30 minutes, or you’ll get a response Cust Serv is unavailable to take your call. Could be a good product in general but
    having issues with after purchase support i s definitely a deal breaker. will definitely return product! Very Disappointing!

    1. Keren Lopez

      Hi Korye, I’m so sorry to hear that you are not able to see your iBaby monitor video feed. Please refresh your carrier data by turning on air mode and then turning it off. This will cause your LTE data to refresh. Also, if your data signal isn’t strong enough, lower the resolution of the video feed.

      If this does not help please reach out to our customer support, they will help troubleshoot your monitor. You can reach them at support@ibabylabs.com. Thank you and have a great day.

  134. Jenna McIntyre

    My ibaby (m6) does not send notifications if the app is not running (actually on the screen), but as soon as I open the app it pops up with alerts if there’s any (tiny from baby’s music) noise at all. I’m running ios12 on an iPhone X.

    1. Keren Lopez

      Hi Jenna,

      Thank you for reaching out. I apologize for the lack of notifications you’re receiving on your mobile device. This can usually be fixed by going into your iPhone’s settings and allowing the iBabyCare App from sending you notifications. You can do so by going into your iPhone X settings > notifications. Choose iBabyCare and toggle the allow notifications.

      If you’re still not receiving notifications, please reach out to our customer support team at support@ibabylabs.com. They will be glad to troubleshoot this matter. Thank you and have a great rest of your day.

  135. Wachira

    Hi I love your product and currently have 5 different cameras set up for our little baby! But I currently just updated my iPhone to ios 12 and all of them suddenly stopped working. How long and are your app developers working on a update/patch for the new ios 12???

    1. Keren Lopez

      Hi Wachira, I apologize for the inconvenience this has caused you. Here at iBaby we know that it’s highly important to have a functioning baby monitor for your family. I have forwarded your email to our customer support team and you should receive a message from them soon. Thank you and have a great rest of your day.

  136. sonia senn

    It doesn’t seem as if the iBaby recognizes that I am connected to WiFi. I have deleted app and reinstalled, unplugged my WiFi and tried reconnecting in the same room, I have also tried contacting you guys via email and phone and have had no response. The red light is steady… I reset I IBaby as well!

    1. Keren Lopez

      Hi Sonia, I apologize for the inconvenience this has caused you. We understand that having a functioning baby monitor is crucial for you and your family. Unfortunately, since Apple has yet to release an iOS 12.1 update, the bug is still preventing iBaby monitors from installing. It is estimated that Apple will release an update in the upcoming week. I will forward your email to our customer service tech with the options you have in order to resolve this issue. Thank you and have a great rest of your day.

  137. Cavin Cisler

    My wife & I both use iPhones with the new iOS 12. We just bought the iBaby M6s but cannot get the app to setup. We have reset every step in the process but are stuck at “We are now activating your monitor”. Is there an interference issue?

    1. Keren Lopez

      Hi Cavin,

      I apologize for the inconvenience this has caused you. Have you updated your iPhone to the most recent iOS update (iOS 12.1). This update should fix any installation issues you may be facing. If that’s not the case, and you do have iOS 12.1 installed, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  138. Richard

    My baby is at the age where she starts playing with the camera. I tried to raise the camera out of reach but the tilt feature won’t go any lower. Is there a solution to this? What are customers doing when their kids are old enough to play with the camera?

    1. Keren Lopez

      Hi Richard, I’m sorry to hear about this problem. Do you have a wall mount to install the monitor? With the iBaby wall mount you can place the monitor anywhere out of reach from your baby.You can purchase it online from our accessories section.

      Also, if you have the iBaby Care M7 the tilt (up and down) will be 140° but if you have any other monitor (M7 Lite, M6S, M6, M6T) the tilt will only be 110°.

      If you have any other questions, please don’t hesitate to reach back to us or contact our support team at support@ibabylabs.com. Thank you and have a great rest of your day.

  139. Jaya

    I am facing major connectivity issues with our new M6T monitor. We did a reset a couple of times , we rebooted the router still no luck. The WiFi is working fine on all other devices. The motniors gets stuck on installation. Please help

    1. Keren Lopez

      Hi Jaya, I’m so sorry for this inconvenience. When you try to install the monitor, do you click allow when the Share Wi-Fi notification pops up? You must allow access in order to continue with the installation. Also, If you’re installing on an iPhone, please make sure that your device is updated to the latest software iOS 12.1.

      If none of this helps, please reply back with your contact information and best time to reach you so our customer support can guide you through some troubleshooting steps. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Sarah,

      I apologize for the inconvenience this has caused you. If you’re using an iPhone please make sure your software is updated to the latest iOS 12.1. This will fix any Wi-Fi issues during installation. Thank you and have a great day.

  140. Kellie

    I thought at one point I saw an option to change the color of the red lights, is that an option? I love having our M6 in my toddlers room but she tells
    Me that “he’s angry” because it looks like a big red eye and it scares her. Trying to figure out a work around here. Thanks

    1. Keren Lopez

      Hi Kellie, I apologize for the inconvenience this has caused you. Unfortunately, our iBaby video monitors do not change colors, only our Air monitors do. The red light you see is the infrared light that allows you to use night vision. If this red light is unusually bright, please send an email to our customer support team with images of your monitor at support@ibabylabs.com.

      They will be able to offer your more insight on how to fix this matter. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Tara,

      Thank you for reaching out. Unfortunately you will not be able to install your iBaby monitor to a hotel’s Wi-Fi. That’s because hotels are not secured enough and have certain firewalls that will not allow your iBaby Monitor to install. For your security, we suggest you use a portable hotspot that will act as a private/ personal router. This will then allow your to install the monitor.

      If you have any other questions, please don’t hesitate to contact us again or reach out to our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day.

  141. Ian

    Connectivity is excellent. However on iPad, there is barely any sound (we tried Bluetooth speaker as well). Newest app download and latest iOS . Any suggestions before we return?

    1. Keren Lopez

      Hi Ian,

      I’m so sorry for the inconvenience. When using your iBaby Monitor, please make sure that the volume on your phone or iPad is turned up to the highest level. Our monitors sound will go as loud as your device.

      Please reach out to our customer support team if turning up the volume on your device does not work or if it is abnormally low. They will be able to offer you further troubleshooting instructions. You can reach them at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

      Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Sophie, thank you for reaching out. The input for the iBaby Care M7 power cord is 100-240v. If you have any other questions, please don’t hesitate to come back. Thank you and have a great rest of your day.

  142. Maria

    Hello,
    I wanted to ask whether the iBaby comes with continuous audio monitoring even when your phone is locked or ‘asleep’, so that I can get notified of any noises or crying even when I´m not looking at the video feed myself using the app. Also, does it auto record clips of noise /movement events and saves them for me to review later on? Thanks!

    1. Keren Lopez

      Hi Maria,

      Yes, you can still listen/ hear your iBaby monitor if your phone is locked or if you’re on a different App. But you will have to make sure that the iBabyCare App is running in the background. The iBaby Monitor can also record 15-second video clip if noise or movement is detected if you choose this option in Alert Settings.

      If you have any other questions, please don’t hesitate to reach back to us or our support team at support@ibabylabs.com. Thank you and have a great rest of your day.

  143. Fiorella Espino

    Hi! No matter what we have tried. The night vision does not work. It will work maybe one day and the next nothing . We have had it a little over a year and it has just started happening. Help!

    1. Keren Lopez

      Hi Fiorella, I’m so sorry for the inconvenience this has caused you. Before we move forward, please make sure that the night vision is turned on to Automatic in the App settings. To do so, please go to settings> display settings. Then set the night vision to auto.

      If your monitors settings are set to automatic, but night vision is still not showing, please complete a hard reset of the monitor by following these instructions:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If this troubleshooting step does not help, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to offer you more troubleshooting tips or more options on how to resolve this matter. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Nadia,

      I’m so sorry for the inconvenience this has caused you. Before installing the monitor on the app, you have to make sure you hear the iBaby monitor jingle. If you do not wait, this error code will pop up.

      Please reset the monitor by holding the black reset button (behind the monitor) for 30-second until you hear the sound. Once you do, wait until the back LED light is flashing red. Then click next on the App installation and follow the instructions.

      If this does not help, please reach out to our customer support team at support@ibabylabs.com. They will be glad to troubleshoot your monitor further. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Joseph, thank you for your question. Unfortunately iBaby Monitors are not compatible with Google Home Assistant or Alexa products. We will forward this suggestion to our engineers and developers. Thank you for your recommendation. Have a great day!

    1. Keren Lopez

      Hi Steve, thank you for asking.

      The base on the iBaby M6T, M7, M7 Lite are needed so the iBaby can measure the temperature. The iBaby Care M7 base also has a button that controls the moonlight function. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

    1. Keren Lopez

      Hi Khalid, thank you for reaching out. The volume of your iBaby is controlled by your phone. So when you feel the sound is too low, please press the up button to turn up the volume.

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great day.

    1. Keren Lopez

      Hi Scott, Thank you for your question.

      As long as your phone has push notifications enabled, you will receive the alerts when you’re on a telephone call. If you have any other questions, please don’t hesitate to come back or reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Sarah,

      Thank you for reaching out. The colors in the section signify the type of noise you will listen to. Examples include white noise, pink noise, brown noise, blue noise etc. The noises all vary in different frequencies that can help your baby fall asleep and relax. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  144. Rodney

    Hello does the i baby monitor m6s connect to my I watch series 3 I have the m6s working on my iPhone I just want to know if it will work on my I watch or Apple TV

    1. Keren Lopez

      Hi Rodney, thank you for reaching out.

      Unfortunately, none of the iBaby monitors are Apple Watch compatible. But if you do set up the push notifications, they will appear on your iWatch. As for the Apple TV, the only way to view your iBaby Monitor is to use the mirror function. This will allow you to mirror the video feed onto your television. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  145. Asif H

    Hello all –

    Does anyone know how to save photos and videos in bulk without having to save each file separately? For those who have had this product for a few years, you probably have many photos and videos taken over the years.

    1. Keren Lopez

      Hi Asif, thank you for reaching out.

      Unfortunately, there is no option that lets you save photos or videos in bulk. You will need to individually save them. I will forward this suggestion to our developers. Thank you and have a great rest of your day.

  146. Shirley Stacy

    I am trying to install my new camera with the wall mount kit that came with it in the box. I cannot find directions however on how to install the wall mount. Could you please assist?

    1. Keren Lopez

      Hi Shirley, thank you for reaching out. The monitor comes with two options to mount 1. on the crib 2. on a wall. Firstly, choose what position you would like your wall mount on. Then you would need to attach the wall mount to the base of the monitor. Then you would screw the mount to a wall or to your baby’s crib. Please reach out to our customer support at support@ibabylabs.com if you have more questions or for more information. Thank you and have a great day.

    1. Keren Lopez

      Hi Jessica, thank you for reaching out. Unfortunately, nature sounds cannot be set up to turn off after a certain period of time. You will need to manually turn off the music. At the moment, only white noises have a timer. I will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day.

  147. Sunny

    Hi there,
    We just bought Camera M7 for our kid. I and my husband tried to download the app and install to both our phone but it allow only one phone can view the camera that is a little abnormal and not sure how to install to different phone so we all can watch our baby at the same time. Please advise.

    1. Keren Lopez

      Hi Sunny, I apologize for the inconvenience this has caused you. Rest assured, both you and your husband can view and monitor your baby. The person who installs the monitor for the first time on their phone is known as the account owner. The account owner can then invite you as an invited user and allow you access to all of the features the monitor offers. To do so, please follow the instructions below:

      Go to the menu button on the top left hand side of the iBaby Care app.Then select View & Invite Users. This is where you can invite anyone by email as well as modify their access level. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

      If the user is already on the list, tap on their email address, delete the user and re-invite.

      ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

      If you need more help, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  148. Jennifer

    Our connection is great, our night vision works well but when we record, we get audio but the video remains frozen from when we start recording the entire time.

    1. Keren Lopez

      Hi Jennifer, I apologize for the inconvenience this has caused you. Please unplug and plug the monitor back in (re-start). If this does not help at all, a hard reset of the monitor will be needed.

      Please follow the instructions below to complete a hard reset of your iBaby Monitor.

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings
      
3.Scroll down and tap the “Delete ” button
      
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If none of these steps help with your issue, please reach out to our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).They will have more information on how to move forward. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Brinani, I apologize for the inconvenience.

      Currently, there isn’t an option to turn off the video feed and still be able to listen to the sound. However, if you turn off the night vision, the infrared light will not show and you would still be able to listen to the iBaby monitor. Let us know if this helps. If not, please shoot a message to our customer support at support@ibabylabs.com for more information. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Sydney, thank you for reaching out. The iBaby M2S Plus is a stationary monitor that does not pan to see the entire room. If you’re looking for a monitor that pans and tilts, we recommend looking at our other monitors that do (iBaby M6S, M7, M7 Lite, M6T, M6). If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  149. Adrian Bustamante

    My baby dropped it and now I cannot connect it to the app. The camera is working as I see the LED indicator and I can listen when it switches from night vision to day vision. I tried resetting but the reset button isn’t responding either. I’ve left it pressed many times from 5s to 2 minutes. Please help me. iBaby M6S

    1. Keren Lopez

      Hi Adrian, I’m so sorry to hear this. I suspect that since the monitor was dropped, it must have damaged the lens or the inside component that control the video functionality. Please contact our customer support at support@ibabylabs.com or call us at (650) 396-2436 (M-F 9-5 PM PST) to see if there is anything they can do to help you. Thank you and have a great rest of your day.

      1. Keren Lopez

        Hi Leslie, I’m so sorry that you’re having trouble with the alert notifications.

        By any chance, are you an invited user or have invited users viewing the account? Sometimes, another member of the family who has access to the monitor may alter your alert notifications. If this is not the case, and the monitor is simply not alerting you anymore, please reach out to our customer support at support@ibabylabs.com for more information on how to resolve this issue.

        Thank you and have a great rest of your day.

        1. Keren Lopez

          Hi Sabrina,

          I’m so sorry to hear that your brand new monitor is not powering on. Please email our customer support for a replacement of your monitor at support@ibabylabs.com and write on the subject line “URGENT”.

          Thank you and I hope you have a great rest of your day.

  150. Jeffrey Peterman

    I am happy with my M6S, but wish there was a way to view it on a Kindle Fire – this would give me a cheap external monitor to leave set up all the time. Any plans for a Kindle Fire app? Secondly (and this would help avoid the first issue), is their a Web viewer that works in a browser? This would allow me to leave a view open in a window on my PC when at work – and I could use that method on the Fire too (although not as good as the app).

    1. Keren Lopez

      Hi Jeffrey,

      Thank you for reaching out. We’re glad to hear that you’re happy with your iBaby M6S. Currently, there are no plans to implement the iBaby Care App onto the Kindle Fire. I will forward this request to our engineers. However, we do offer the PC windows iBaby Care App which you can download on our support page. https://ibabylabs.com/support/ (scroll down).

      We’re still working on the Macbook/iMac app which should be release in the near future.

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  151. Max

    hello, i am plannig to buy one and have one doubt
    can i see my baby at work, i need tho see my baby using my 4g far away from home is it possible at m6s ibaby?

    1. Keren Lopez

      Hi Max, thank you for reaching out.

      Yes, you can definitely view your iBaby M6S whenever you are away from home. You can do so using your 4G or any available Wi-Fi. You also have the option of downloading the iBaby Care App on your windows PC so you can view it on your desktop. If you have any other questions, please don’t hesitate to contact us again. Have a great rest of your day.

  152. David

    Hi,
    I can no longer play music or white noise on the ibaby m6s. I choose something to play and it is stuck on the loading wheel. Everything else works.

    David

    1. Keren Lopez

      Hi David, we apologize for the trouble this has caused you. We know it’s important to have the music feature functioning properly. To fix this matter, I believe a hard reset of the monitor will help. To do so please follow the instructions below:

      *Before resetting your monitor, save any images or videos from your gallery to your phone. These images/videos will be deleted once you reset the monitor.

      1. Open the iBaby Care App and tap the menu button (upper left)
      2. Select settings
      3. Scroll down and tap the “Delete” button
      4. Hold the black reset button (underneath the USB tab)
      5. Re-install the monitor following the on-screen instructions

    1. Keren Lopez

      Hi Natasha, thank you for reaching out! Our iBaby M6T is compatible with most popular Android devices that include Samsung, Huawei, Google Pixel, and LG. If you have any further questions, please don’t hesitate to contact our customer support at support@ibylabs.com. Thank you and have a great rest of your day.

    2. Zack

      My phone (Note9) said the app had a virus so I tried to uninstall it and reinstall it to see if it would fix the problem. Now the google play store says app unavailable. Not really sure what to do.

      1. Keren Lopez

        Hi Zack,

        We’re so sorry for the huge inconvenience. We are currently facing an issue with the Google Play store that has resulted in the removal of the iBaby Care app. The app has no virus and none of your personal information is at risk, however Google has failed to make our app live. Our engineers are working hard to restore the app and it should be back up later this evening, if not sooner. Also, if you have an iOS device, the iBaby Care app is still fully functional on it.

        Again, we’re so sorry for the inconvenience. If you have any other questions about this issue, please don’t hesitate to reach out to our support team at 650-396-2436 (M-F 9-5 p.m.).

          1. Keren Lopez

            Hi Sami,

            The iBaby Care App is now up and running on the Google Play Store. If you have any issues downloading it, please let me know so I can report back to our engineering team.

            Thank you for your patience. And we hope you have a great rest of your day.

  153. Katherine Albrecht

    We purchased 2 of the iBaby monitors (to monitor our newest baby and our 3 year old) and are thrilled! In the past we have used other brands and they don’t come anywhere close to this. The old monitors would easily break and had trouble staying plugged in to receive a charge. The picture quality was also nothing compared to the iBaby and the features didn’t come close!

    The iBaby camera looks modern and sleek with the ability to rotate to just about any desired angle. The image quality has three options and at the highest level is far superior to the baby monitors we have previously used.

    I love that it’s WiFi so I can display it on my devices and don’t have to worry about faulty monitors anymore. The camera comes with added features like temperature and air quality readings as well as the ability to play a wide variety sounds/songs and stories which we are still exploring! Even the moon light and stars projection feature is fun and relaxing for our kiddos.

    If I had to think of one negative, the only thing I can think to say is that it would be nice to see both rooms with our cameras in a horizontal orientation. Right now on my device it is displayed vertically. I’m not overly worried about this though as I can zoom in and still get a great clear picture with clear sound!

    So If you’re like I was – trying to decide what baby monitor to purchase- do youself a favor and save the frustration with other brands by getting an iBaby monitor. You won’t regret it! (Oh and by the way the customer service is fantastic! I had a question about set up and solved my problem in less than one minute!!)

  154. Stephanie Means

    Hello – we own an M7 and I am unable to reset as its not powering on. It appears the monitor isn’t being powered as the LED is not turning on. Can you please advice on how to get it going again? I’ve rotated it around different power outlets in our house. Thank you.

    Arnel

    1. Keren Lopez

      Hi Stephanie, I’m so sorry to hear this. We know it’s extremely crucial to have your iBaby monitor functioning properly.

      Can you please send our site manager (jerry.jing@ibabylabs.com) an email with a video of this issue. We will need to figure out if this is a problem with the iBaby Care M7 monitor or with the power adapter. Thank you!

      1. Arnel Kasmally

        Hi Karen – thanks for the note. I have sent Jerry the video as described and he was going to replace the unit and send us shipping details for returning our old unit. Its now been several weeks of emailing Jerry without response. Can you please let us know what’s happening.

        Thank you.

        1. Keren Lopez

          Hi Arnel, I’m so sorry to hear about this delay in your replacement process.

          Can you please provide me the email address you used to correspond with Jerry? Thank you!

  155. Reid adams

    Hi,
    The power cord ( model: saw12-050-2000UD) was damaged beyond repair. We would like find a replacement for our ibaby camera.
    Thank you for any guidance you can provide..

    1. Keren Lopez

      Hi Reid, thank you for reaching out.

      How long has it been since you purchased your iBaby Care M7? If it has been under 1-year, you are still covered under the warranty and can receive a replacement. Simply email our customer support with subject line: warranty replacement power cord iBaby Care M7. However, if it’s been over 1-year, you can purchase an iBaby Care M7 power cord through the accessories section in our shop: https://ibabylabs.com/product/ibaby-m7-m7-lite-power-adapter/

      If you have any other questions, please don’t hesitate to contact us again. Thank you and have a great rest of your day.

  156. Hannah Hoekzema

    Hello,

    We have the iBaby Care M7 and have been receiving Odor Detection alerts. CO2 to be exact. We had another CO2 monitor in our basement by the hot water heater and moved it next to the iBaby Care M7. It did not alarm. We bought an additional CO2 detector and it did not alarm either. The readings have been all over the place and will change from Excellent to Moderate to Unhealthy in a matter of minutes. We also have a “moderate” air quailty reading most of the time. What causes this?

    These are obviously a scary alerts. What exactly does the “Air Quality” gage test for?

    Any information will be appreciated.

    Thank you.

    1. Keren Lopez

      Hi Hannah, we apologize for the confusion and fear this might have caused in your household.

      However, you do not have to worry about air quality. Any temperature fluctuation or scent can trigger a warning from your iBaby monitor. This can include nail polish varnish, cigarette smoke or even dust particles in the room. It is most likely that the room was too stuffy and the monitor picked that up. To test this make sure that you have ventilation in the room, if there is not enough circulation it will send you an alert. You can open a window/turn on a fan and watch the VOC alert go back to normal.

      If you have any more questions or concerns, please don’t hesitate to contact our customer at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

  157. Ashley Lund

    My monitor continues to disconnect and has to be unplugged and plugged back in at least 3 times before it begins working again. This recently increased and nothing has been changed as far as WiFi and home products are concerned. Any suggestions other than WiFi?

    1. Keren Lopez

      Hi Ashley, we apologize for the inconvenience this has caused you. We understand that it can be frustrating when your iBaby monitor is not properly working. However, I believe a hard reset of your monitor and your router will help with the connection issues. Please follow these instructions below:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions (Users have reported higher success with their internet connection if you use the 2.4 GHz band when installing).

      If none of these steps help, please email our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). They will be able to offer more troubleshooting steps and/or explore what options you may have. Thank you and have a great rest of your day.

      1. C chung

        Keren,
        I have been trying to reach out to customer service both to the email address you Provided above and over phone during business hours (I just left a voicemail 5 minutes ago at 912AM, pacific time Monday July 22). I have been having difficulty connecting both my monitors to the internet after switching out my WiFi router. All other devices at home continue to work and our network speed has been increases by 200 kbs. Please advise how to get in touch to resolve this issue, I have been reaching out since Tuesday July 16. I also posted on Friday July 19 and donot see my question on the site so assume it was not received.

        1. Keren Lopez

          Hi Chiaying,

          I apologize for the lack of response from our customer support. This is clearly unacceptable and I will forward your comment to our customer support manager. However, I believe that if you follow these instructions below, you will be able to install your monitors again.

          Since you have changed your router, you will need to complete a hard reset of both your monitors. This is so the iBaby monitors forget the old Wi-Fi and can pick up the new one.

          ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.
          Repeat these instructions for each monitor:

          1.Open the app and tap the Menu button (upper left)

          2.Select Settings

          3.Scroll down and tap the “Delete ” button
          
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone or the LED light is blinking red.
          5. Re-install the monitor following the on-screen instructions (Usually customers have more success installing on the 2.4 GHz Wi-Fi band).

          If this does not help, please comment back your phone number and we will reach out to you. Thank you and have a great rest of your day.

  158. Michael

    Hello, I just purchased a second M6T and it says it’s firmware is on 1.4.8 while my first one is on 2.7.10. On the new one, it will not let me hit “firmware update”. Please advise. Thanks.

    1. Keren Lopez

      Hi Michael, thank you for reaching out. To update the firmware on your iBaby M6T please follow these instructions:

      1. Close the iBaby Care App
      2. Restart Monitor (Unplug and plug back in)
      3. Wait 5 minutes for the monitor to download the firmware from the cloud
      4. Open the iBaby Care App, then go into settings> camera info
      5. Firmware version should be updated

      If this does not help, please don’t hesitate to reach back to us or contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

  159. Caitlyn Hoefs

    My monitor completely stopped working with any phone it was connected to. The screen would just stay black, no video no sound. It’s only 2 years old and worked just fine previously. But for the last couple months nothing. We’ve reset it and reinstalled the app and everything in between but nothing.

    1. Keren Lopez

      Hi Caitlyn, I’m so sorry to hear that your iBaby monitor is not functioning properly. This sounds like it could be a connectivity issue. Please try to reset your router by pressing the reset button. After you do so, reset your iBaby monitor by following these instructions:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5.Re-install the monitor following the on-screen instructions (Make sure you install your monitor using the 2.4GHz Wi-Fi band).

      Also, when other users are viewing the monitor, please make sure they are using their own iBaby Care Account to sign in. Sometimes, users have experienced this when two people are using the same sign in information.

      If none of this has helped, please reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  160. An

    Hi, my iBabyCare app is keep quitting, the other user’s app works fine, I have been using it for 4 months, and I tried restarting my iPhone and the problem still exists. What should I do? I have an iPhone XS 12.3.1

  161. Julie Byrtus

    I purchased the iBabyCare used and I’m wondering if there’s any way the previous owner can still view? Is there a way to ensure they don’t still have access to my camera?

    1. Keren Lopez

      Hi Julie thank you for reaching out. If the monitor was reset, there is no way the previous owner can view the video feed. To make sure you did reset the monitor, we recommend that you complete another reset following these instructions:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

  162. Raghunandan

    Hi, is there a way to lock the camera to a particular position through a unique password or something? We don’t like the camera to see any other things inside the room unless it is us who have authorized it. ( especially when we give access to others)

    I am a new buyer received it today! Excited to use it!

    1. Keren Lopez

      Hi Raghunandan, We’re so excited to have you try out our iBaby Care M7! We’re sure you’re going to love it.

      Once you invite users to view the monitor, as camera owner, you have the power to prevent those invited users from rotating or moving the monitor. So, the monitor will only move when you or anyone who has access to wants to move it.

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you an

  163. tainara silva rodrigues

    ola nao estou conseguindo instalar minha ibaby m2c, ao finalizar no aplicativo aparece a seguinte mensagem “please reset your ibaby m2c by holding the bank reset button for 5 seconds and wait until the led light flashes red and green. the wait 35 seconds until you hear the ibaby jingle which means the monitor has rest successfully reset successfully, reinstall now is currently”, faço o solicitado na mensagem mais nao procegue, como devo fazer?

    1. Keren Lopez

      Hi Samantha, thank you for reaching out! Yes, multiple people can have access to the video monitor. The account owner (person who first installed the monitor) can invite anyone to view and access the monitor. To do so, go to the menu button on the top left hand side of the iBaby Care app.Then select View & Invite Users. This is where you can invite anyone by email as well as modify their access level. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

      If the user is already on the list, tap on their email address, delete the user and re-invite.

      ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

  164. Hanne

    Hi,

    We are so pleased with the modern vibe of this product! Other baby-calls are so old-school compared to this. The image is so clear and I love that we can move the camera from the screen. Very cool.

    We encountered one problem though. I’m trying to get my fiancé to see the monitor from his iPhone XS, by sending him the invite, using his email address. However, he never receives the email invite in his inbox for some reason. We have tried two different email adresses with no success. How do we make this work?

    1. Keren Lopez

      Hi Hanne, I’m so sorry for the inconvenience this has caused you.

      Generally, to invite users you will need to tap on the menu button on the top left hand side of the iBaby Care app.Then select View & Invite Users. This is where you can invite anyone by email as well as modify their access level.

      But since your fiancé is having difficulty receiving the email, please download the iBaby Care app on their iPhone and create an account. Then invite your fiancé by following the steps above with the email address they used to create an account.

      ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

  165. Ana

    I purchased the iBaby Care M7 after testing out so many other monitors on the market. And let me tell you that none of them compared to this one. It’s extremely crucial for me to have a reliable monitor that does not disconnect like all the other ones. And the M7 did not fail. The picture is super clear both during the day and night. And for the price, the amount of features you get in one monitor is awesome. And also, one of the top benefits in my case is being able to see how my husband interacts with our son while I’m away. I’ve been able to see some really sweet moments between them. So this definitely makes this monitor a success in my book. I would definitely recommend to you all.

  166. Grace

    I recently received the iBaby M7 Lite and I’m so happy and excited to be using such a reliable monitor. My little girl is shy of seven months and I’m slowly transitioning her into her nursery. You have no idea how much relief I’ve had watching her from my phone while she’s sleeping by herself. I tend to freak out about the little things and this monitor has made this season as a new parent easier. And I really like that I can play white noises to help her fall asleep faster!

  167. Sarah

    Hi there!

    We love our M6S monitor. Lately, it has stopped moving left and right – horizontally – but it still moves up and down with no problem. We have tried doing a full reset as suggested in earlier comments, but unsuccessfully. Any suggestions?

    1. Keren Lopez

      Hi Sarah, I’m so sorry your iBaby monitor is not functioning properly.

      I believe this might be an issue with the actual monitor which will require some reaching out to our customer support. You can reach out to them through email at support@ibabylabs.com or by phone at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

  168. Rebecca

    Hi, if I want to set up the camera over the center of the crib… how does the camera know to always begin facing one specific spot? Can you set it to remain in place unless manually repositioned?

    1. Keren Lopez

      Hi Rebecca, thank you for reaching out. The monitor can be remotely moved through the app by swipping up, down, left and right. The iBaby M7 can rotate 360° and can move up and down 140°. If you need any more help, please don’t hesitate to reach back out. Thank you and have a great rest of your day.

  169. Kevin

    Is it possible to connect the iBaby M7 to an iPhone using Hotspot for the Wifi connection and then using a second iPhone as the monitor? We are camping in our RV and do not have a Wifi connection but still want to use our iBaby. Data usage is not an issue.

    1. Keren Lopez

      Hi Kevin, thank you for reaching out! Yes, you can definitely use a hotspot (not your phone as a hotspot) to install and use your iBaby monitor. Just remember to complete a hard reset of the iBaby monitor so it forgets the old Wi-Fi and can recognize the hotspot. If you have any other questions, please don’t hesitate to reach out again or email our customer support at support@ibabylabs.com.

      Thank you and have a great rest of your day.

  170. Ghazale

    I found that there is less than 2 seconds delay on stream, IE my baby start to cry and i’m near to him, after some delay the sound came out of the device. Is there anyway to reduce this delay? I have very good dual band wireless at home and both devices connected to the same network.

  171. Erika Schnidrig

    Mine has never jingled, never reset, never worked. It’s dead and all it does, right out of the box, was flash a red and green light.

    1. Keren Lopez

      Hi Erika, I apologize for the huge inconvenience this has caused you.

      This definitely should not have happened to you straight out of the box. Please email our customer support with the subject line ‘attention Bella’ to get this issue resolved. I apologize again for the frustration you have encountered.

      Thank you and have a great rest of your day.

  172. Amber

    Recently went out of town and took our camera with us, worked fine. Now we are home and went to set it up and it’s completely dead, no power whatsoever, we verified outlet is working, tried a different outlet and even tried a different cord…. literally nothing turns on. We have also tried to reset it. Please help!

    Amber

    1. Keren Lopez

      Hi Amber, I’m apologize for the inconvenience this has caused you. This definitely should not be happening to your monitor. Can you please email our customer support with this information as soon as possible. This will most likely require a replacement of the monitor. You can reach out to them at support@ibabylabs.com or by phone at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Andrew, I’m sorry to hear about the trouble you’re having with the music function on both of your iBaby’s.
      Are you an invited user? Usually if you are an invited user and don’t have access to the music function, you will not be able to control the volume.

      To do so, please let the owner of the monitor (person who first installed the iBaby) give you access by going into Settings > Invited Users and tapping on your email address. After that they can give you permission to play music and control the volume function.

      However, if this is not the case, please complete a reset of the monitor by following the instructions below. (* Before you reset, please save any images or videos from your gallery into your phone since they will be deleted.)

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings
      
3.Scroll down and tap the “Delete” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until the monitor’s LED light flashes red

      5. Re-install the monitor following the on-screen instructions

      If this last step does not resolve the issue, please reach out to our customer support at support@ibabylabs.com or by calling at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

  173. Craig Baudendistel

    Opening the iPad app resets the portrait/landscape orientation and makes it especially annoying when switching apps. Can this updated/fixed?

  174. Dee

    Hi there,
    We had a new WiFi connection installed the other day, and since then I have not been able to get the app to show the picture from the monitor, it just keeps loading and loading but never shows. The light on the monitor is red. Is there something I can do to get it to recognize the new WiFi – I am assuming that is the problem because that is when the issue started, and we haven’t had any issues since we got it in 2015. I tried deleting the app and adding it again, re signing in, etc.
    Thank you!

    1. Keren Lopez

      Hi Dee, I’m so sorry for the inconvenience this has caused you.

      Whenever you’re using a new Wi-Fi connection, you will need to complete a hard reset fo the monitor. This will reset the monitor to factory settings and will allow the monitor to recognize the new Wi-Fi.

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      Please let us know if this worked! Thank you and have a great rest of your day.

  175. Sidney

    “The certificate for this server is invalid. You might be connecting to a server that is pretending to be aapiibc.ibabycloud.com which could put your confidential information at risk.” error occurs when connecting to iBabyCare app. What’s the fix?

  176. Cristhian

    Hi there,

    Today I went to use the app and I got this message
    “The certificate for this server is invalid. You might be connecting to a server that is pretending to be aapiibc.ibabycloud.com which could put your confidential information at risk”
    Could you please tell what this is about? Should I be concerned about my account and my information?
    Thank you

  177. Laura Monteiro

    My view log is no longer current. The latest view it shows is 3 weeks ago, when obviously we look at it nightly. Why is it no longer tracking views?

  178. alxyesdrop

    good Afternoon, i was in USA and i bought a Ibaby M6T, order #137037 (May 10, 2019).
    And this weekend i was installed this camera using my Iphone 6S, and i have problem in the second step of instalation.
    This dont finished, and dont connect to wi-fi, can you help-me?
    The red light didn´t stay green.
    Thanks

  179. Sadaf Asmaie

    I just received this as a gift, I am trying to set it up and it wont let me create a username in the app. Says to contact customer service.

    1. Keren Lopez

      Hi Sadaf, we’re so sorry for the inconvenience this has caused you. We’re currently having some problems with the iBaby Care App which our engineering team is working hard to resolve. We apologize for the trouble this has caused you and your family and we appreciate your patience while we fix these issues.

  180. Paul

    Hi- my M6s monitor has suddenly stopped working. I have tried resetting the camera and reloading the app- I now can’t log into the app though- I get an error message stating “Application internal error- please contact customer service”

    1. Keren Lopez

      Hi Paul, we’re so sorry for the inconvenience this has caused you. We’re currently having some problems with the iBaby Care App which our engineering team is working hard to resolve.. We apologize for the trouble this has caused you and your family and we appreciate your patience while we fix these issues.

    1. Keren Lopez

      Hi Jared, we apologize for the inconvenience. we are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

    1. Keren Lopez

      Hi Xoulio, we apologize for the inconvenience this has caused you. We’re currently having some problems with the iBaby Care App which our engineering team is working hard to resolve. We apologize for the trouble this has caused you and your family and we appreciate your patience while we fix these issues.

    1. Keren Lopez

      Hi Marina, we apologize for the inconvenience. We are currently experiencing a high volume of messages and we’re answering as soon as they come in.

      We are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

    2. Keren Lopez

      Hi Marina, we apologize for the inconvenience. We are currently experiencing a high volume of messages and we’re answering as soon as they come in.
      We are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

    1. Keren Lopez

      Hi Lara, thank you for reaching out.

      Sometimes the pins on the base could become stuck over time, and this may cause the ‘no base’ message to pop up. Usually, pressing down on the pins will resolve this. However, if it does not, you may need a base replacement. If you’re under the 1-year warranty you can get a replacement by emailing our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

    1. Keren Lopez

      Hi Mah, thank you for your question.

      Yes, you can definitely view and access your iBaby monitor remotely (outside the house) as long as your phone/pad has internet access like an LTE data or any available Wi-Fi. If you have any other questions, please don’t hesitate to contact us or our support team at support@ibabylabs.com.

      Thank you and have a great rest of your day!

    1. Keren Lopez

      Hi Brooke,

      I’m sorry to hear that your iBaby Care M7 is now functioning properly. This definitely should not be happening. Please email our customer support at support@ibabylabs.com with screenshots of your video feed and the issue you are encountering.They will be able to offer you more insight on how to move forward and solve this issue. Thank you and hope you have a great day.

    1. Keren Lopez

      Hi Jason, thank you for reaching out.
      Unfortunately our iBaby monitor are not compatible with smart home devices like Google Home or Amazon’s Alexa devices. We will forward this request to our engineers and developers. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Jose, thank you for reaching out. Unfortunately, our iBaby Care App is not on the Microsoft App Store. It is currently only on the Apple App Store and Google Play Store. However, if your tablet can download online software, we do have the windows app available for download here: https://ibabylabs.com/support/

      Thank you and have a great day.

  181. Mandy Fleming

    My camera feed will stop loading to my phone and when I go into my babies room, the monitor has a red ring glowing on the front. It’s happened the past two nights and I just end up unplugging it because it really creeps me out. Any idea what is going on?

    1. Keren Lopez

      Hi Mandy, I’m so sorry to hear that the issues you’re encountering with your iBaby monitor are frightening.

      Since the video feed is not loading it makes me think it’s an issue with the router. What color is the LED light? If the LED light behind the monitor is red, please complete a hard reset with the instructions below. If the LED light is green, simply unplugging and plugging back in the power adapter will help you see the video feed again.

      *The red ring showing on the front of the monitor is the night vision. This is required to be able to see your baby in the dark. However, if you think this is far too bright and may be a concerning issue, please email our customer support at support@ibabylabs.com with a picture of the monitor under night vision.

      Hard Reset Instructions:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone or until the LED light behind your monitor is flashing red
      5. Re-install the monitor following the on-screen instructions

    1. Keren Lopez

      Hi Ulrich, I’m sorry for the lack of response our support team has had with you. I have forwarded your ticket # to our customer support manager and you should receive a response soon. Thank you for your patience. Have a great rest of your day.

    1. Keren Lopez

      Hi Laura, Thank you for reaching out. The iBaby Care App should definitely be recording the views. Are you the account owner? If not, this is something only the account owner can have access to. If this is not the case and you are the account owner, please email our customer support at support@ibabylabs.com. They can offer you more information on how to fix this issue. Thank you!

  182. Justin sullivan

    Purchased the monitor in April for the birth of my second daughter. Love the monitor and used it almost every day to check on the wife and baby from work. After taking it to a friends house and showing them how cool it was, I brought it home and attempted to get it going. After attempting to get it connected I realized it’s not getting power. Tried resetting it and deleting it from the app to no success. Took it to a friend at work who is much more tech savvy then myself and he is saying the power port has a little plug that goes into the end of the cord to make connection for power. The connection piece is missing. Is this something that is covered under warranty? I purchased it from amazon in April this year.

    Thanks,
    Justin

    1. Keren Lopez

      Hi Justin, I’m so sorry to hear that your monitor is no longer turning on.
      Yes, you’re definitely covered under the 1-year warranty to receive a replacement power adapter. Please email our customer support with the subject line “Replacement Power Adapter 1-year warranty” with a screenshot of your Amazon order as a proof of purchase. Thank you and I hope you have a great rest of your day.

    2. Ryan Jones

      Hi.

      I cannot get the music to play on the monitor through the app.

      Whenever I hit play on any song in the app, the loading symbol comes up and just spins forever.

      I cannot get any song or sound to load. Other than this, I am really happy with the overall functionality of the monitor

      1. Keren Lopez

        Hi Ryan,

        I’m so sorry for this inconvenience. We know it’s important for you to have the music function properly working.

        Are you an invited user? If you are please make sure that the account owner (person who first installed the monitor) has given you access to play and control the music function.However, if you are the account owner and you cannot play music please email our customer support at support@ibabylabs.com.

        Thank you and have a great rest of your day.

  183. Katie

    Any song or sound I play “plays” but the volume isn’t working. Husband tried controlling it from his phone, and we had the same issue. How can we fix this?

    1. Keren Lopez

      Hi Katie, I’m so sorry that this important feature on your iBaby is not functioning properly.

      Are you able to use the listen/speak function? If not, this might be a problem with the speakers. However, if you can still hear and listen, but it’s just really low, please make sure that the sound settings on your phone are set to the highest setting. Usually you can do this by going into settings > sounds depending on what phone you have.

      If you may think it’s the speakers, please send a small video clip with your problem to support@ibabylabs.com. Thank you and I hope you have a wonderful day!

  184. Ting

    Hi Keren,

    We bought the iBaby M7 in March and really loved it for our newborn. It worked very well!

    But yesterday (after 4 months of use), it just stopped working completely and wouldn’t turn on – no LED light near the power connector and of course nothing displayed in the app. What happened was that I unplugged the iBaby M7 camera from the wall power socket in the baby’s room and took it/plugged it into another room (which worked fine and which I have done multiple times). Then when I plugged it back into the baby room, in the same wall power socket, nothing happened. Instead of the LED light flashing from red to green and the camera head rotating, nothing happened. Initially I thought there was something wrong with my wall power socket but I confirm that there’s nothing wrong. I tried the other room’s wall power socket, which had just worked, but had no luck as the iBaby M7 camera wouldn’t turn on. I tried plugging and unplugging it again today and still nothing.

    Can you help me in advising what I should do as we’ve only had it for 4 months and should be under warranty? I bought it online on Galaxus (Switzerland’s Amazon).

    Thanks in advance for your help.

    1. Keren Lopez

      Hi Ting, I’m so sorry to hear that your monitor is no longer powering on.

      We’re happy to tell you that you’re definitely covered under our 1-year warranty. However, we first need to figure out what is preventing the monitor from powering on: the power adapter or the actual monitor. If you have an extra power adapter that would fit the iBaby, please try and test if this turns the monitor on. If it powers on it means you need the power adapter replaced.

      If you don’t have an extra power cord, record a small clip of the monitor plugged in with the power adapter and email it to our customer support. They will then guide you through the replacement process.

      Thank you and have a great rest of your day.

      1. Ting

        Hi Keren,

        Thanks for your reply!

        When you say an extra power adapter that would fit the iBaby, can I try the power cord that I use to charge my BOSE headphones as they seem to fit? Would it be compatible in terms of power wattage?

        Thanks again for your help and have a nice day!

        1. Keren Lopez

          Hi Ting,

          I’m glad I can be of some help.

          Yes, please use that power adapter to test if the iBaby powers on. If it doesn’t, then we know it’s an issue with the monitor itself and not the power adapter. You will then get your replacement once you email our customer support at support@ibabylabs.com.

          Thank you! Have a good one.

  185. Nick Finikin

    Hi there,

    I have recently moved to a new property and had to connect my m6t to another network.

    I followed the instructions of connecting my phone to it by usb and connecting the m6t to the new network, but none of the other devices (wife’s iPhone, iPad and in-law’s OnePlus 3t) now recognise the m6t as being on and I have now lost all abilities (turning sound on etc).

    Is there a way to remedy this other than performing a hard reset?

    Kind regards,

    Nick

    1. Keren Lopez

      Hi Nick, I apologize for the experience you’ve had with your iBaby M6T.

      Since you reset the monitor it means that all settings were reset to factory settings. So in order for your wife and in-laws to view the monitor, they will need to be re-invited as invited viewers. To do so please go into Settings > Invite & view Users. Then invite them with the email they use to sign-in to the iBaby Care App.

      Please let me know if this helped. Thank you and have a great rest of your day.

  186. bryan c Bazilauskas

    I am attempting to upload my own sounds to the Music part of the app. I take a recording, name it, and app says “Uploaded”. But then I am not sure where to find it!

    1. Keren Lopez

      Hello Bryan, thank you for reaching out.

      Whenever you record a message or upload a song, it will be uploaded to the Favorites tab (heart icon).

      Please let me know if you’re able to find it. Thank you and have a great rest of your day.

  187. Walter

    I Have the iBaby Care M7 and have installed the app on windows 10. I am able to see video for about 6 seconds then the video just freezes with a still image. I then have to close both ibaby programs and log in again to see another 6 seconds of video. Is this a known issue?

    1. Keren Lopez

      Hi Walter, thank you for reaching out and letting us know about this. I will forward this message to our engineers and will get back to you with an update. Thank you.

  188. Nicholas Andrioff

    Hi, I’m in Australia and I just bought this monitor on Amazon, not realising it was a 110volt plug. While the monitor work if I plug it into 240volt outlet with an adaptor?

    Thanks

  189. Ian

    The red lights round the camera appear to be on when nobody is logged into the camera. Is this normal or is the camera being used by a user we can’t detect?

    1. Keren Lopez

      Hi Ian,

      Thank you for reaching out. Are you talking about the red light on the lens or the LED light behind the monitor? If there’s a red light from the lens of the monitor, it usually means the night vision is turned on. If there’s a flashing red light from the LED status light behind your monitor, it means there is no internet connection.

      However, none of these red lights mean the camera is being used by someone else. If you have any other questions, please contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

  190. Denish P

    Hi, i have a brand new iBaby Care M7. The infrared night vision doesn’t work at all and we have no issues with internet connection.

    I have also tried to troubleshoot the night vision as your advise/post to another buyer in July 27, 2018 at 10:51 am:

    1. Keren Lopez

      Hi Denish,

      I’m so sorry to hear your brand new iBaby Care M7 is not working. Since this might be a factory defect, I urge you to email our customer support at support@ibabylabs.com with a picture of your proof of purchase and a brief description of the issues. Please request a replacement since you are under the 1-year warranty and most likely under the 30-days too.

      Thank you. And I apologize again for the inconvenience. Thank you and have a great rest of your day.

        1. Keren Lopez

          Hi Denish,

          Once you initiate a conversation with our support team they will let you know how it will work for your replacement. From experience though since it’s an international replacement I believe you may be responsible for a return postage if the defective monitor needs to be returned. But for a clearer answer, please reach out to our support team since these things can vary by case.

          Thank you and have a great rest of your day!

  191. Justin Roberts

    This is a great monitor. I love all of the features it has from the 360 degree range of motion to the night vision. Would highly recommend.

  192. susan

    hi just wondering before i purchase from Australia what Currency will the price be displayed as AUD or not?

    1. Keren Lopez

      Hi Susan,

      We’re so happy to hear you’re thinking of purchasing an iBaby monitor. The prices displayed on our website are all USD.

      Thank you!

    1. Keren Lopez

      Hi Jessica, I’m so sorry to hear that your monitor is not working. It should work since it’s a couple months old. Can you please email our customer support at support@ibabylabs.com. They can further help you to troubleshoot the monitor or offer you other options since you’re still under the 1-year warranty. Thank you and have a great rest of your day.

  193. Katie Carden

    I’m super disappointed. We loved this monitor, but have been unable to get tit to work recently. We have gone through all the trouble shooting to fix our M7. Nothing has worked. What is the warranty on the unit? If our monitor is out of warranty, is it possible to get a discount to buy a new monitor?

    1. Keren Lopez

      Hi Katie, I’m so sorry for the hassle this has caused you. How long has it been since you purchased your iBaby Care M7? If it’s under one year, you can receive a replacement monitor. However, if you are past the warranty date, we can offer you 30% off the M7 or M7 Lite with code upgrade. Or if you prefer a different monitor, please let me know and we will create a coupon depending on the monitor.

      Thank you!

    1. Keren Lopez

      Hi Carrie, your comment was not deleted. However, since it’s a technical problem you are facing with your iBaby monitor, I recommend that you email our customer support at support@ibabylabs.com or call them at (650) 396-2436 (M-F 9-5pm PDT). They will be able to issue you a replacement or provide you with other options if they deem that it would resolve the issues with your monitor.

      Thank you and hope you have a great rest of your day.

    1. Keren Lopez

      Hi Katie,

      Unfortunately since the monitor is over the one-year warranty you are not covered. By any chance, did you happen to purchase an extended warranty with your M7? If so, you would still be covered with that. However, if you didn’t and you would still like to purchase an M7 I can offer you 30% off with the code ‘katie30’.

      Thank you!

      1. Keren Lopez

        Hi Justina,

        Thank you for reaching out. You don’t need to unplug the monitor when it’s not in use. If you turn it off or unplug it, you won’t be able to access the video feed if you go out or want to access it remotely.

        However, if you feel more comfortable if the monitor is turned off, you can do so by going into settings > power OFF

        If you have any other questions, please don’t hesitate to come back again. Thank you and have a great rest of your day.

  194. Liza

    Hi,

    We were using our IBabyCare at home and then used for some time in another location. Was no problem in both the places. When we brought it home, it stopped working. It did not fall or smth. We set it as usual, it starts working for few minutes and then the red light is on from the back side which means that there’s no WiFi connection. It’s weird because we used it with the same WiFi (and even in the same place) just couple of months back. Does it mean that something went wrong? Should we send it to the service center and if yes, please let me know where can I find the contacts of the service centers in Russia.

    1. Keren Lopez

      Hi Liza, I’m so sorry for the hassle you’ve experienced with your iBaby monitor.

      Since the monitor was moved to a different location, I believe that a hard reset of the device will fix any issues you’ve encountered. This is so the monitor is reconnected to your home Wi-Fi. Please follow the instructions below:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)
      
2.Select Settings

      3.Scroll down and tap the “Delete ” button
      
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      Please let me know if this helped. If not, I urge you to contact our support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-7:30pm PDT). Thank you and have a great rest of your day.

  195. Rhema Sanford

    We’ve had the monitor for a week. The sound alert stopped working two days ago and our settings are still the same. Has anyone experienced this?

    1. Keren Lopez

      Hi Rhema, I’m sorry to hear that this is happening to your brand new monitor.

      Could there be an invited user that is changing the alerts settings? Make sure that they are not changing any settings without you knowing about it. However, if this is not the case, email our customer support at support@ibabylabs.com or call us at (650) 396-2436 (M-F 9-7:30pm PDT). Thank you!

    1. Keren Lopez

      Hi Frisdi,

      Thank you for your interest in our iBaby monitors. The only iBaby monitor that comes with a wall mount kit is the M2S Plus and M2S. For all other iBaby monitors (if you want to mount on the wall) you will need to purchase a separate wall mount kit found under our accessories. If you have any other questions, please don’t hesitate to come back. Thank you!

    1. Keren Lopez

      Hi Martin,

      Thank you for reaching out. Whenever you want to travel and take your iBaby monitor, you will need to complete a hard reset of the monitor so it can forget the old Wi-Fi connection and pick up the new.

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings
      
3.Scroll down and tap the “Delete ” button
      
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor by following the on-screen instructions once you reach your destination with the new Wi-Fi.

      If you have any questions, please don’t hesitate to contact us again. Thank you and have a great rest of your day.

  196. Tiffany

    We’ve had our monitor for 9 months now and our camera appears to have gone cloudy at night and it’s hard to get our son in focus. (the camera lense is not dirty).
    The monitor is mounted up high pointing down towards our son.

    Could something be wrong with the night vision?

    1. Keren Lopez

      Hi Tiffany, I’m sorry to hear that your night vision is not working properly.

      Since this might be an issue with the monitor, and you’re still under the 1-year warranty, I urge you to message our customer support at support@ibabylabs.com to initiate a replacement. Along with your message, make sure to send them a screenshot of the proof of purchase.

      Thank you and have a great rest of your day!

  197. Jessica

    If i turn on the app at night to view my son the infrared light (the red lights that are in a circle formation around the lens) goes on… however for some reason I can’t get it to shut off when I close the app. It stays on indefinitely and he starts freaking out and pointing at it. How do I get it to go off???

    1. Keren Lopez

      Hi Jessica,

      I’m so sorry to her that the night vision is frightening your little one. These lights are there so you can be able to see the nursery when it’s dark or during the night. If you would like to turn the night vision off after you monitor your baby, you can head into settings > display settings > night vision (Off).

      Thank you! If you have any other questions, don’t hesitate to contact us again or reach out to our support team at support@ibabylabs.com. Thank you!

    1. Keren Lopez

      Hi Sharla, I’m so sorry to hear that you cannot install your iBaby M2C. Please try turning off your mobile data before installing the monitor again. This will most likely help. However, if it’s still not installing after turning off your data, please reach out to our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5pm PT).

      Thank you and have a great rest of your day.

  198. alinbrazilsal

    I am trying to get the IBaby Care App for Windows PC to work. I have installed it twice on my PC but every time I enter in my email and password, then click on “Login”, nothing happens. I then left the email line blank to see if it would give me an error, and it did, saying that I need to enter a password. But when I do, it still doesn’t do anything.

    1. Keren Lopez

      Hi there, thank you for letting us know. I have forwarded this to our engineers and I’m waiting for a solution from them. Once I hear back, I will reach out to you again. Thank you!

  199. Vettenburg morgane

    Hello following the purchase of a product of the M2 range and after trying to connect the device to the application does not work I have the code 12009 that appears I try several times but its not not working. I also have no red light that appears but a green light, I waited for the green light to flash to connect but nothing works.

    1. Keren Lopez

      Hello Vettenburg,

      I’m sorry that you’re having issues with your iBaby monitor. This error #code means there is a smart configuration issue with your Android. When you’re activating the phone do you hear the ‘ding ding’ chime? If you don’t, please try to reset your router which can help establish a connection. Also, when it prompts you for your Wi-Fi password, please make sure you’re entering it correctly.

      However, if none of these steps help install your iBaby monitor, please contact our customer support at (650) 396-2436 (M-F 9-7:30 PM PDT).

      Thank you and have a great rest of your day.

  200. Judith Cruz

    I’m so impressed by the quality of the iBaby M7. The HD video (make sure to set it to HD, because it’s automatically set to a lower quality) is absolutely fantastic. I also love that it comes with preloaded music and white noises, so I didn’t need to purchase a separate sound machine for the nursery. If you’re looking around for a monitor, I definitely recommend the iBaby.

  201. Tanya

    Great monitor! Has great features (even more than we expected to have). The alerts and notifications are great since I get a pop up on my phone that lets me know if there’s movement or loud sounds in the room. I like that it pans and that it uses a wide angle lens, so I can literally see everything around the room without having to pan. Definitely recommend if you’re in need of a baby monitor.

    1. Keren Lopez

      Hi Erica, I’m so sorry for the inconvenience this issue has caused you. We understand it cane be frustrating to not have a functioning baby monitor.

      Have you recently made any changes to your home Wi-Fi? Sometimes, customers can experience issues after modifying their settings. If that’s not the case, please reset both your Wi-Fi router and your iBaby monitor. I believe this will restore your iBaby monitor.

      ** Before you complete the reset, please save any images or videos in the iBaby gallery to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)
      
2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      Please let us know if this helped. If not, we urge you to email our customer support at support@ibabylabs.com or call at (650) 396-2436 (M-F 9-7:30 PM). Thank you and have a great rest of your day.

    2. Erica

      Hi Karen,

      It seems like it’s the app crashing and not the monitor? Could it be the monitor causing this? We recently went on vacation and were having the same issue on that different WiFi as well. I am currently using an iPad during the night, could it be something with the iPad app?

      1. Keren Lopez

        Hi Erica,

        I’m so sorry for the late response. I have just gotten word back from our engineers and they have released a new app update that will fix the issue you have encountered with the iBaby Care App. Please update it and let me know if the issue persists. If it does, I will need to forward your contact information to our support team for more technical help. Thank you and have a great rest of your day.

  202. Karl Larsen

    Hi,

    Our ibaby M7 temperature sensor is off.

    It is currently reading 2.5 degrees Celsius higher than our home thermostats, and 15% lower in humidity.

    Is there a fix for this or should we return it?

    1. Keren Lopez

      Hi Karl,

      Thank you for reaching out. Usually, iBaby monitors will read a couple degrees higher than normal since the motor on the monitor is located near the temperature gauge on the base. However, it seems like your monitor is reading a really high temperature. Please email our customer support since this may require a base replacement. You can reach them at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PDT).

      Thank you and have a great rest of your day.

  203. Ewa

    Hi,
    Hi,

    Is there a way to disable flashing blue light at the base of the camera? It’s driving me insane and is very distracting for the baby! I need to keep the room pitch black and the light is very disturbing.
    Thank you for your help!

    1. Keren Lopez

      Hi Ewa, thank you for reaching out. Usually when the iBaby monitor flashes green (there is no blue light so I will assume it is green) it means there is no Wi-Fi connection. Usually a reset of the router will help re-establish a connection with the iBaby. However, if this continues after the reset, please reach out to our customer support for more troubleshooting steps at support@ibabylabs.com. Thank you and have a great rest of your day!

  204. Geoff

    When using the monitor overnight (or for other long periods of time) the iBaby Care app will shut down or crash without warning after a few hours. We can’t tell exactly how long before it shuts down, since its overnight and we’re asleep. When we wake up, the monitor is off and we have to reopen the app. This appears to be an issue only after the latest app update from August 27th. Please look into if this is an app bug or if something else is going wrong.
    App version 2.3.9
    iPhone 5, iOS 10.3.4

    1. Keren Lopez

      Hi Geoff,

      I’m so sorry for such a late response. I’ve been waiting for an update on this issue from our support team. Fortunately, they have release a new app update that will fix the issue you have encountered with the iBaby Care App. If the app update does not help with this issue, please let me know so I can forward your information to our support team.

      Thank you and have a great rest of your day.

  205. Danielle

    Hi, we use our monitors on our smart phones and oftentimes both during the day and at night it will just spontaneously shut off and log out of the iBaby app. We make sure that our phones don’t have any other apps running but I will wake up during the night and the video will have just logged out. What could this be?

    1. Keren Lopez

      Hi Danielle,

      Thank you for reaching out. Are you both using the same login information to use the iBaby Care App? Because if you are, the iBaby care app will automatically log one of the users out.

      If this is the case, please have the account owner (person who first installed the monitor) invites the other person with their email address to be an invited user.

      Please let me know if this issue persists after you do so. Thank you and have a great rest of your day.

  206. Lilian

    My baby reached the camera and separated the lens from the body… I put it together, but the light is red (no flashing)

    It is not connected to the app. What can I do?

    1. Keren Lopez

      Hi Lilia, I’m so sorry to hear that.

      Sometime accidents do happen and if dropped the head will pop out. However, if the cords weren’t damaged the monitor should be working.

      The red light on the back of the monitor means that there is no internet connection available. That’s why you cannot view or access the monitor’s video feed. So, to fix this I suggest you complete a hard reset of the monitor following the instructions below:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      
5. Re-install the monitor following the on-screen instructions

      Please let me know if this helps your issue. Thank you and have a great rest of your day.

  207. Ashley

    My husband and I both have the app and each time we close out of the app or lock our iPhones the app wants us to reinstall/activate the device via USB. How do we fix this ?

    1. Keren Lopez

      Hi Ashley, thank you for reaching out.

      I’m so sorry to hear that the app is asking you to install the monitor each time you exit. That’s super odd and definitely should not be happening. Please reach out to our customer support at (650) 396-2436 for immediate help on this issue. Also, if it’s easier, please comment back with your telephone # and I will forward it to our team.

      Thank you and have a great day.

    1. Keren Lopez

      Hi Sam,

      Thank you for reaching out. Please try pressing down on the pins because they get can get stuck overtime. If this doesn’t help at all, you may need to get a replacement base (if you’re under the 1-year warranty) from our customer support. You can reach them at support@ibabylabs.com.

      Thank you and have a great rest of your day.

  208. D Escobar

    I have been having to reset my monitor because when I try to use the “Music” function the app freezes, and after restarting the app the “Listen” function stops working as well. Resetting the monitor fixes the issue but it would be nice if the monitor worker like before. Any tips?

    1. Keren Lopez

      Hi Escobar,

      I’m so sorry for the huge inconvenience this has caused you. There is an app update ( Version 2.4.0) that will fix all the issues you have encountered with your iBaby monitor. Please let us know if things are back to normal with the update. Thank you and have a great rest of your day.

  209. Elliott

    I have the iBaby M7 and it has worked perfectly for the past 16 months. However, in the last two weeks, the iOS app keeps crashing. I’ve tried this on multiple devices (2iPhones, 3 iPads). And they all crash after a few hours.

    This seems to be an issue with other users if you read the recent Apple AppStore reviews.

    Is there an app update you can make to resolve this issue? Right now I cannot rely on the iBaby as it crashes during the night.

    1. Keren Lopez

      Hi Elliot,

      I’m so sorry for this huge inconvenience. We have released an app update that will fix all of the issues you have experienced with your monitor.

      Thank you!

    1. Keren Lopez

      Hi Jennifer, thank you for reaching out!

      Yes, our iBaby Care App supports Android 9.If you have any other questions, please don’t hesitate to reach out again. Have a great rest of your day.

  210. Lyne Sosiak

    Hello,
    I have a M6T and I have it since 2017, now we are expecting another baby and was wondering if I purchase another unit would the App support both monitors at the same time.
    Thank you

    1. Keren Lopez

      Hi Lyne,

      Congrats on your new bundle of joy! We’re so happy that you picked iBaby to continue monitoring your little one. Yes! You can definitely use both iBaby monitors under the same app. We have also rolled out a neat feature, split screen, that will allow you to view and listen to both monitors at the same time.

      If you have any other questions, please don’t hesitate to contact us again! Thank you and have a great rest of your day.

  211. Taylor Weiss

    Our good friends recommended the iBaby M7 to us. After a lot of research, we took the plunge and decided to buy the entire set. We’re really impressed with the awesome quality of the monitor. The video is crisp and I can see the entire nursery in detail. We were also surprised to see so many convenient features for new parents. We mounted the monitor with the included mount so we could have a better view of our baby while he sleeps. (FY, mounting is optional. We constantly move it around the house).

  212. Anura Nair-Rai

    Hi we’ve had this camera for almost two years now and just suddenly, in the middle of the night, the monitor started displaying “noise” (random dot pixel pattern). Can’t find how to trouble shoot this?

    1. Keren Lopez

      Hi Anura,

      Thank you for reaching out.

      I’m sorry that your monitor is not showing a clear image as it used to. This might be an issue with the lens of the monitor. However, to get a clearer response, I urge you to email our support with some screenshots when this happens. That way you will get a clear and fast solution.

      I’m sorry again for the inconvenience. Thank you and I hope you have a wonderful rest of your day.

  213. Morgan

    How do I turn it off when not in use? I have been unplugging it but then when I plug it back in I’m having issues with lag time and notifications, but if I leave it on it constantly goes off with notifications if I want to stay in the room.

    1. Keren Lopez

      Hi Morgan,

      Thank you for reaching out. Yes, you can turn the monitor on or off without having to unplug the monitor each time. Just head into settings > Device Settings > Power OFF. Then just toggle ‘On’ the Power OFF button to turn off the monitor.

      If you have any other questions, please don’t hesitate to come back again. Thank you and have a great rest of your day.

      1. Keren Lopez

        Hi Jonathan,

        I deeply apologize for this huge inconvenience. We that it’s critical that you have your baby monitor functioning properly. After a few reports, we have become aware that the iBaby Care App keeps crashing. This is not something that usually happens with our iBaby monitors.

        However, our engineers are working to submit a new app update which will be released later today and will resolve this issue entirely.

        We appreciate your patience. Please keep an eye out for any App updates.

        Thank you!

  214. Roni

    I am having issues with the app since upgrading to the new iPhone 11 pro. The app starts to open and then just goes away. I can not get it to work. Is there an app update to fix the bug? I am having this issue with both the iBaby and iFam apps. My cameras are useless now as I have no way to see them.

    1. Keren Lopez

      Hi Roni,

      I’m so sorry to hear about the trouble you’re having with your new iPhone.

      We have become aware of the issue that causes devices on the new iOS 13 to crash. Our engineers are working hard to release a new update as soon as possible to fix this.

      In the meantime, please keep an eye out on any new iBaby Care App updates in the app store. Thank you and have a great rest of your day.

  215. Shab

    Hi – I have 2 of the iBaby M6T monitors and am having a lot of issues with the App staying open when the monitors are in use. The app keeps closing and bringing the phone and iPad to the home page. This happens all the time and it happens both in single screen mode as well as in split screen mode. Is this a common issue? And how can I fix it?

    1. Keren Lopez

      Hi Shab,

      I’m so sorry for the huge inconvenience the app is causing you. We understand it’s crucial to have your baby monitor functioning properly. After a few reports, we have become aware that the iBaby Care App keeps crashing. This is an unusual occurrence, but our engineers are working hard to release an app update so it can resolve this issue entirely.

      We appreciate your patience. Please keep an eye out on the app store so you can update the iBaby Care App as soon as it is released. Thank you!

        1. Keren Lopez

          Hola Ernesto

          Lamento mucho saber que tienes problemas para instalar tu monitor. ¿Puedes verificar si tiene un monitor iBaby compatible con doble banda? Los únicos monitores que pueden instalarse en el 5G son los iBaby Care M7, M7 Lite y M6S. Si tienes un monitor compatible con las dos bandas, por favor trata de hacer un reset del monitor presionando el boton negro por 30 segundos (esta ubicado detrás de su monitor). Depues trata de instalar el monitor otra ves.

          Si nada de esto te ayuda, por favor mandale un mensaje a nuestro equipo de apoyo support@ibabylabs.com. Muchas gracias, y espero que tengas un lindo dia.

  216. Maria Cruz

    wow this monitor set is really COOL! I’ve been using it for a couple of weeks now and the video monitor has really gone above my expectations. I’m expecting a set of twins and I like that the mounting kit is included so I can mount the monitor to see both cribs at the same time.

    1. Keren Lopez

      Hi Adriana,

      Thank you for reaching out. The clicking sound you hear is the night vision turning on. This usually happens when there’s a fluctuation in light that causes the night vision to turn on. An example of this is leaving the monitor in a dark room and leaving a bright tv on.

      If you think that something is just not right with the monitor please reach out to our customer support at support@ibabylabs.com with a small video clip of the clicking. They will then be able to offer you some troubleshooting steps. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hello Kevin

      I am very sorry for the problem you’re facing with your M2S Plus. The error code that you sent requires that the monitor be reset and installed on the 2.4 GHz Wi-Fi. Please follow the instructions below:

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      
5. Re-install the monitor following the on-screen instructions using your 2.4 GHz Wi-Fi connection.

      Please let me know if this works. Thank you! Have a good one.

  217. MARGARETMEDILL

    We’ve had the M7 since May and it’s worked pretty well without much trouble, but recently it’s begun clicking at random and will only stop it unplugged. Yesterday it also began doing this funky think during the day where it was cycling through night mode and regular mode and some wild-looking pink-hued screen all very rapidly. And it was also clicking while doing this. Please advise.

    1. Keren Lopez

      Hi Margaret,

      thank you for reaching out. This definitely sounds like an issue with the lens. Please email our customer support team with a brief description or a small video of the issue and they will reply with the options you may have to solve this issue. You can reach them at support@ibabylabs.com. Thank you and have a great rest of your day.

  218. Adrienne Day

    Hi there – with the new apple update (13.1.2), the iBaby app does not open/work. Will there be an update to ensure it remains compatible? Holding off updating our other phone as we need to be connected to the monitor!

    1. Keren Lopez

      Hi Adrienne,

      We apologize for this huge inconvenience as we know it’s crucial for you to have a functioning monitor. Our engineers have worked hard to release a new update. We have submitted it to the Apple team and we’re just waiting for their approval. Once it’s approved, you will see it as an update in the app store. In the meantime, we recommend that you don’t update any of your other phones so you can still view your monitor.

      Thank you for your patience. Have a great rest of your day.

  219. Aric Guité

    There is a bug in the iOS app that drains battery.

    I didn’t use it at all yesterday, but the app was the top battery drain due to audio.
    I was playing with my toddler this morning, pretending to take a call on the iPhone, and noticed a low static sound coming from the speaker. I force-quit the iBaby Care app, and the sound went away. I didn’t have any sound playback activated in iBaby.

    Hopefully with this information you can fix this!

    1. Keren Lopez

      Hi Aric,

      Thank you for reporting this issue. I have forwarded your message to our customer support and our engineering team for further investigation. Thank you and I hope you have a great rest of your day.

  220. Tim

    Following a recent software update, the iBaby app now has a background service bug which drains the battery. Even when audio is turned off and the app is idle, it continues to quickly drain the battery on my iphone unless i manually quit the app after I finish using it.

    Thanks

    1. Keren Lopez

      Hi Tim,

      I’m so sorry to hear you’re experiencing a battery issue after the iOS update. I have forwarded your message to our customer support and our engineering team for further review.

      Thank you. Have a great rest of your day.

  221. James

    This monitor was a purchase I debated to make since it is pretty expensive, but it made sense because it came with the mount. It was fairly easy and quick to install. The monitor has cool features and I liked that it moves and I can see the entire room.

  222. Bobbie

    I am having trouble getting into the iBabyCare app. Every time I go into the app to into my email address and password I can add my email address but when I enter the password it will show nothing.

    1. Keren Lopez

      Hi Bobbie,

      Thank you for letting us know about this issue. We have just tested it and it seems to be a glitch with the new iOS Dark Mode. However, even in dark mode you are still typing, you just can’t see it. Please try using the “light” mode to sign in if this is bothersome.

      I will also forward this issue to our engineers so they can release an update and fix this glitch. Thank you!

  223. Tanya

    So far my experience with the iBaby has been very disappointing.
    The monitor stopped working after 7 months of use. We contacted support and after a month of emails and calls back and forth, they finally asked us to ship it out for replacement. We did just that after $30 in shipping charges.
    Got the replacement today after 3 weeks, and the monitor in the box is an older version, nit the same model we had, so its not compatible with the stand and mount. Again beyond disappointed.
    We are so frustrated with this experience. Still waiting to hear back from support again.
    Dont expect a positive review.
    The monitor itself was good. But I need it to be in working condition in order to enjoy it.

    1. Keren Lopez

      Hi Tanya, I’m so sorry to hear about your experience with our support team. We have looked you up in our system with the email: tanyad_leema@hotmail.com but we cannot find a record. Can you please reply to this comment with the mail you have used to correspond with our team. We will then be able to solve this issue and get you going with a functioning monitor. Thank you!

  224. bob2

    Hi. How do I set the upper temperature alert range for this device to be lower than 35 degrees? I can set the lower alert to any value. For the upper alert I can move the slider to any value, but it resets back to 35 degrees after I save the setting.

    1. Keren Lopez

      Hi Bob,

      Thank you so much for reaching out. I apologize for the difficulty you’ve experienced setting the temperature alert. I believed a hard reset of the monitor will help fix this issue. Also, please make sure that your base is properly inserted (temperature/humidity readings are controlled by the base).

      To reset your monitor, please follow these instructions:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If this doesn’t help, please reach out to our iBaby support team with a screen recording of the app reseting your alert. You can reach them at support@ibabylabs.com. Thank you so much and I hope you have a great rest of your day.

  225. Sebastian

    Hi, do you know if the iBaby Care M7 is compatible with 220v?
    I am living in US (110v) but I need to travel to a country that has 220v.
    Do I only need to use an adapter, or I need to buy a transformer for 220v?
    Thanks!

    1. Keren Lopez

      Hi Sebastian, thank you for reaching out.

      The iBaby Care M7 is not compatible with 220v since it is made to fit US receptacles. So you will need to purchase a separate adapter in order to use the M7 in other countries.

      Thank you and hope you have a great rest of your day.

  226. Jamie sigfusson

    Hello I recently bought a ibaby m6 second hand but the reset button isn’t responding and there is a blue light coming out the bottom that isn’t on my other m6 can you help ?

    1. Keren Lopez

      Hi Jamie,

      I’m so sorry to hear that your M6 is not working. Did you purchase the refurbished version from our website? There shouldn’t be a blue light reflected from the bottom on the M6. This makes me believe there is something wrong with the monitor itself. Please email or call our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5PM PDT).

      Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Catie,

      I’m so sorry to hear that the iBaby App is not working with the your new iOS update. Can you please check if you have an update for our app in the app store? We have release an app update that should have fixed this issue.

      I will still forward your message to our engineers and support team. Thank you and have a great rest of your day.

    1. Keren Lopez

      Hi Mark,

      Thank you for reaching out.

      The login to the website and the iBaby Care App are two different accounts. Your account on the iBaby Labs website only gives you access to past orders or to check the status of any current orders.

      Please let me know if you need any help.

  227. Dan

    We recently installed a second iBaby Care M7 for our newborn son. The first one used for our daughter works fine, but on the new second device the speaker does not work, meaning that when we try to speak to our son via the app no sound comes from the M7 device. The microphone does work, and we can hear him via the app. Our first device does not have this problem. We’ve reset the second device but the speaker still does not work.