Accessories

0 thoughts on “Accessories”

1. Aura June 17, 2014 at 10:43 pm

   I researched many different baby monitors (Summer Infant, Withings, Lorex, and Philips), but iBaby seems as it is the best one! I love the iBaby monitor! With iBaby monitor you can watch the baby when he’s sleeping; take photos from the app, even if you are not in the same room; share your baby photos with others, and get alerted when baby moves or cries. I really like iBaby, because it gives a clear picture of baby and surroundings. You can hear what is going on either. It is simple to set up app and monitor your baby using iPhone or iPad.
   It is the best piece of technology created for busy parents.
   I would highly recommend this product to anyone with children. The app works great! I have recommended this to my friends. No more worries, and it will never feel that you left your baby sleep alone!
2. Chelsea June 18, 2014 at 8:02 pm

   When I gave birth to my son I had an Angel Care baby monitoring system set up and ready to go for his first night back home. Problem was that we learned within a few weeks that he had severe reflux and I could not view him through the Angel Care system. I searched high and low until I could find a baby monitor that I could view the display through my phone and came across iBaby. I am happy to say that I am fully content with my monitor. The picture display is as clear as can be and I love the fact that I can easily see my son on my iPad and other devices which makes watching him so much easier. I couldn’t be happier with my purchase and have already ordered another monitor for my sister in law who’s expecting her first child soon.
3. Kemal September 29, 2014 at 2:46 am

   Hello,

   Is Ibaby M6 compatible with İphone6 and Samsung Galaxy Note ..?

   Thank you,
4. Mauricio Salinas November 9, 2014 at 6:39 pm

   When is it going to be available, ship date for anyone that pre-orders it?

   Also, the app screen shots look great. Does it have the function to send you alerts (push alerts) to your mobile device when the camera detects movement or sound?
   1. iBaby Admin November 9, 2014 at 9:07 pm

      Dear Mauricio,
      Thank you for contacting iBaby! All pre-order units have been shipped. Please let us know your order # (if any) and we will follow up on your purchase.

      Yes the monitor sends sound and motion push alerts to your smart device.
5. Tim November 13, 2014 at 3:25 am

   How can I purchase this in Australia? You only have checkout options for the US or Canada
   1. iBaby Admin November 13, 2014 at 2:44 pm

      Hello Tim

      Thank you for your interest in iBaby! iBaby M6 is currently available in AU through Apple. Please use the following link http://store.apple.com/au/product/HGK42PA/A/ibaby-monitor-m6?fnode=0001050701
6. Lee November 18, 2014 at 5:31 am

   Hi how can I buy this in HK? And on the video recording function when detecting movements, how does it work and how long of a video it can record and store? Thanks
   1. iBaby Admin November 21, 2014 at 8:18 pm

      Hello Lee!
      You can purchase iBaby M6 from Apple stores and online in Asia Pacific.The duration of the video is 15 seconds. Thank you!
7. Abhishek Jagasia December 19, 2014 at 10:53 pm

   Can this be purchased in Bangkok or India? Please let me know.
   1. iBaby Admin December 30, 2014 at 4:46 pm

      Hi Abhishak,

      The iBaby Monitor M6 is currently not available in India. You can purchase from Apple online in China, Singapore, New Zealand, Australia, US, Hong Kong.
8. Lisa W December 23, 2014 at 4:24 pm

   is this compatible with android systems?
   1. iBaby Admin December 30, 2014 at 4:45 pm

      Hello Lisa,

      Yes iBaby Monitor M6 is compatible with Android devices. You can download here
9. Jed December 25, 2014 at 3:42 pm

   Does this camera have the option for continuous monitoring? We have a camera now that will eventually time out in less than 10 min if the app is left on. We like to be able to leave on at night while we sleep in case we don’t here the alerts.
   1. iBaby Admin December 30, 2014 at 4:44 pm

      Hi Jed,

      Yes iBaby Monitor M6 will continuously monitor for 24/7/365. Also, it offers sound and motion alerts in case of any sudden movements or loud sounds.
10. daniel December 27, 2014 at 9:14 am

    where I can buy this camera in Spain ?
    1. iBaby Admin December 30, 2014 at 4:43 pm

       Hi Daniel

       The iBaby Monitor M6 is currently not available in Spain. You can purchase from Apple online in China, Singapore, New Zealand, Australia, US, Hong Kong.
11. Jeff December 28, 2014 at 1:56 am

    Can this be wall mounted? Or does it require a flat surface?
    1. iBaby Admin December 30, 2014 at 4:42 pm

       Hi Jeff,

       At this point we do not have the wall mount. However, it is in our plan to add it as an extra accessory to be purchased later.
12. Gloria January 1, 2015 at 1:52 pm

    There is a glitch in the iBaby M6 app. I have an iPhone 6 with most recent iOS 8.1.2 (up to date.) Manually taken pictures and video cannot be saved or shared. I can view them under “Media”, but when I click the “Share” icon the only two options are “Delete” and “Cancel” buttons that pop up from the bottom of the screen.
13. Karen January 11, 2015 at 4:13 am

    Hi – I currently have a M3 and would like to buy an additional ibaby monitor. Is the new M6 compatible to be used on the same app as the M3? Can I simply “add camera” so I can have both monitors running on the same app? Thanks!
    1. iBaby Admin January 12, 2015 at 9:36 pm

       Hello Karen

       Thank you for contacting iBaby. The M6 monitor uses a separate app because it uses a different technology.
14. Nicky January 13, 2015 at 12:35 pm

    Hi, I want to know if it work also without wifi
    1. iBaby Admin January 13, 2015 at 2:39 pm

       Hello Nicky,

       The monitor can only work on Wi-Fi.
15. Craig spanner January 13, 2015 at 5:19 pm

    When does this come in uk, as was supposed to be months ago and still no sign of it, be a new model out at this rate
    1. iBaby Admin January 13, 2015 at 9:26 pm

       Hi Craig
       We apologize for the delay. Unfortunately, M6 is still not available in UK. We are working on this but still no ETA. We can ship through our US office but the shipping cost need to be paid by the customer.
16. Hanna January 26, 2015 at 8:36 pm

    Does this only come as one camera? How can I add another one to the system?
    Can this camera be hung from the ceiling looking down on the kids room?
    1. iBaby Admin January 27, 2015 at 8:20 pm

       Hi Hanna,

       You can purchase one M6 monitor and install our free iOS and Android app to use the monitor. Currently we do not have a wall mount kit but we are working on it.
17. tanyaperalta January 27, 2015 at 6:14 pm

    Hi I currently have an M3. I want to add another camera. Can i add this M6 and use my M3 simultaneously in the play room and the other one in the sleeping room?
    1. iBaby Admin January 27, 2015 at 8:21 pm

       Hello Tanya,

       iBaby Monitor M6 works with a separate app than M3.
18. Scott Wilkinson February 20, 2015 at 2:31 pm

    Hi there,
    Looking to buy my first baby monitor for my first baby and very much aware the M6 is the one to have but… you do not sell it in the UK! why is this? are you releasing it in the UK any time soon? I know you have commented on a few other countries to buy it from US etc. But if I buy one through you via the US will it come with a 3 pin plug to use in the UK? and what warranties will there be for it should I need to return it, heaven forbid its faulty?
    Will be gutted if I have to go with another product as spent a long time look for the right one.
19. Pauline March 3, 2015 at 7:18 pm

    Hi, I’m considering buying an M6 in Hong Kong and bring it back to the UK to use. But my uk andriod tablet (4.4.2) and uk android phone (5.0) apparently cannot download the app with the error message. I want to make sure it works on my andriod devices before buying it. Pls advise. Thx.
    1. iBaby Admin April 2, 2015 at 1:32 pm

       Hello

       Please contact us through support@ibabylabs.com and we will be able to assist you in downloading and installing the app.
20. Shelley March 8, 2015 at 3:58 pm

    Hi there, dose this camera have invisible LED lights in complete darkness?
21. carrie March 10, 2015 at 6:41 pm

    hi i was wondering if i buy this is there a website my husband can log into when hes out of town to watch the baby because all my husband has is his laptop?
22. Abey March 11, 2015 at 3:14 pm

    When will the iBaby M6 wall mount be available to purchase?
23. Cindy April 6, 2015 at 9:53 am

    hi, I just wondering if I bought it from Apple store(Canada), Do I still have the surprise gift?
    1. iBaby Admin April 7, 2015 at 8:59 am

       Hi Cindy,
       You can only get the surprise gift through our website!
24. MCristian May 1, 2015 at 12:22 am

    Hello. I am from România and i’m intersted about Ibaby monitor M6. Which is the Closer shop to buy this product ?
    1. Eva Nikandrova May 4, 2015 at 9:13 am

       Hi there! Since we do not have any European distributors, the best way to buy an M6 is on Amazon. You can check it here: http://www.amazon.com/iBaby-M6-Wireless-Rotation-Speakers/dp/B00N0OKGBG/ref=sr_1_1?ie=UTF8&qid=1430759530&sr=8-1&keywords=ibaby+m6
       Thank you for your interest in iBaby monitors!
25. Carolina July 23, 2015 at 9:39 am

    Does Ibaby allows to have multiple monitors connected on the same iphone? How would it work? Do I have to buy several monitors and install them all?
    1. Eva Nikandrova July 23, 2015 at 12:01 pm

       Hi Carolina,
       Thank you for your question and thank you for choosing iBaby! To answer your questions, you can connect several monitors to the same app. In the app, choose ‘Add camera’ function to add multiple monitors. You only need to create one account for that but you do need to buy several monitors. You can log in into your account from several devices, such as smartphones and tablets.
26. thomas July 31, 2015 at 2:01 pm

    Greate consept.

    But i am having trouble with:

    the alarm function that do NOT alert me evry time.
    The connection is not working stable

    To beta i think
    1. Eva Nikandrova August 3, 2015 at 9:30 am

       Hi Thomas,
       Thank you for choosing iBaby! If you are experiencing problems with your monitor, please get in touch with our customer service team for assistance: +1 (650) 396-2436 or email at support@ibabylabs.com
27. Ekaterina August 10, 2015 at 12:13 pm

    Hello. I bought iBaby M6 camera and the image quality was good. But the next day everything changed – the camera can not focus and the picture is blurred. How to restore the focus?
    1. Eva Nikandrova August 12, 2015 at 10:08 am

       Hi there,

       Sorry to hear about that. If you’re still having the issue, please get in touch with the customer service who will help to handle this. You can email them at support@ibabylabs.com or call +1 650 396 2436. The customer support team is in Mon-Fri, 9AM-5PM PST. Thank you.
28. Kate September 22, 2015 at 12:01 pm

    unless you have 3.0mps upload speed, not worth the buy due to having to reconnect, bad connection, or even no connection between monitor and app. Called customer support and got told to call my internet company to up my speed and they only offer that to big corporations and large businesses. I love it when it actually works but just for a baby monitor to work I’m not spending that much money for a business internet.
    1. Eva Nikandrova September 22, 2015 at 2:21 pm

       Hi Kate,

       Thank you for choosing iBaby and sorry to hear about the issue. Because Wi-Fi based monitors constantly upload information, using them requires a faster Internet connection. We recommend our customers to have at least 2.5 Mbps for upload and download.
       iBaby has a 30 day return policy if you purchased the monitor through our website. If it was bought at a different outlet, you should process the return through them.
       Alternatively, you can try to downgrade your video resolution to improve the connection. To try that, go to Settings –> Display Settings –> Resolution.
       Please stay in touch with Customer Service for follow up on your ticket.
29. Nouf October 6, 2015 at 11:06 pm

    Hello,

    Do you ship to Kuwait?
    1. Eva Nikandrova October 7, 2015 at 8:11 am

       Hi Nouf,

       Thank you for your interest in iBaby.
       Yes, we can ship to Kuwait but you will have to cover the shipping costs. For a shipping price and to arrange such order, please get in touch with the customer support team. They can be reached over the phone +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
30. Arthur Oya October 14, 2015 at 10:18 am

    I love this product, is the best of babysitter cam! But, iBaby Labs, i need one application of Windows, OS X, because, i work in my home office and take the cellphone, iPad on, is not good!
    1. Eva Nikandrova October 14, 2015 at 1:06 pm

       Hi Arthur,

       Thank you for choosing iBaby and sending us your comment. Indeed, currently it is only iBaby Monitor M3 that can be viewed online from your computer. But having access to the app from a computer is definitely something we are considering for our future products. Stay tuned!
31. Chris October 21, 2015 at 6:50 pm

    If you have a network set up with the apple router without wifi hooked up to it, will this monitor still work? All my apple devices can communicate with one another on my network, but can not access wifi. Will my apple devices work with the M6 monitor?
    1. Eva Nikandrova October 22, 2015 at 9:17 am

       Hi Chris,

       Thank you for your interest in iBaby. iBaby Monitor M6 is a Wi-Fi based monitor, which means you do need Wi-Fi for the monitor to function. The only monitor that can be set up in the way you describe is our iBaby Monitor M3, which is IP-based. If you have any more questions, feel free to contact our Customer Service: over the phone at +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
32. Jericho McMatthews October 29, 2015 at 10:24 am

    We were so excited to try the iBaby M6T as it seemed like the BEST (and most expensive) monitor at babies R us. Our son just turned 4 months old and we decided to set up the monitor since he is starting to sleep in his own room. While we are very impressed with the bells and whistles (temp control, voice & lullaby settings etc.), we couldn’t be more disappointed with the very limited ability of the camera to pan DOWN! What’s completely odd in my opinion, is that it will pan all the way up to the ceiling and side to side just fine, but can’t pan down into the crib! Why would we need to view the ceiling if we can’t even see our son’s entire body in the crib?! Was this thing even tested in a nursery before being released? I’ve tried it on different shelves, the crib itself, and placed it at different points around his room and still cannot get a clear shot of my son in his crib. I called customer support and was told that “it’s just the way they’re designed”. I was also told this was the first time someone has made this complaint. I highly doubt that. Unfortunately, I’ll be returning this unit immediately.
    1. Eva Nikandrova October 29, 2015 at 4:06 pm

       Hi Jericho,

       We are sorry to hear about your experience with iBaby Monitor M6T. The monitor is designed to tilt 110° vertically, which means it can go both up and down. So far we did not have any issues with the movement. If your monitor is defective, iBaby will exchange your monitor (one year warranty). You can also return the monitor to Babies R Us. We apologize for your experience.
33. Rick November 6, 2015 at 4:10 am

    Is the m6T going to be available in Australia?
    1. iBaby Admin November 8, 2015 at 3:03 pm

       Hi Rick,

       We currently do not have a plan for this but will keep you updated if it becomes available.
34. GSwitzer November 8, 2015 at 7:40 am

    We already have an Ibaby. We got this version for our new baby and it turns out to not be anything like the other. It won’t rotate so you can see different areas of the room and you have to down load different software instead of just adding a camera to the app we already have downloaded. Disappointed
    1. Eva Nikandrova November 8, 2015 at 8:04 am

       Hi there,
       Thank you for choosing iBaby. It seems like you have monitors of two different models. Unfortunately, all of our models have use different apps. If you’d like to use several monitors inside one app, they have to be of the same model.
       You didn’t tell us what models you have but we are currently running a holiday promotion with great prices for our three popular models. You could consider returning the new monitor and getting one of the same model to use the way you wanted to!
35. GSwitzer November 8, 2015 at 8:35 am

    Do you have any models for sale on your sight that rotate from the app?
    1. iBaby Admin November 8, 2015 at 2:58 pm

       Hi there,

       All of our monitor except M2 model rotate through the app.
36. bev hills November 30, 2015 at 11:21 am

    ordered this from amazon. the plugs for the power adapter were for UK/Europe. i live in michigan.
    exchanged it, the second one was in a torn, dirty, sticky box, again with no plug for the power adapter that would fit a U.S. plug.
    100% fail. will not order any product from this line again.
    1. Eva Nikandrova November 30, 2015 at 1:29 pm

       Hi there,

       We sincerely apologize for this! We are investigating the issue right now. Please get in touch with our Customer Service to follow up on the situation: +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Again, we are sorry for this ordeal.
37. nikolebuzzard November 30, 2015 at 5:37 pm

    I have had an awful experience with this monitor so far I have fought with it for over an hour trying to connect to my wifi. The app is very poor quality I’m returning this monitor first thing in the morning.. It would never connect and work properly. I am very disappointed because I had such high hopes for this monitor, I wish there were more reviews on this product before I purchased it.
    1. Eva Nikandrova December 2, 2015 at 10:06 am

       Hi there,

       Sorry to hear about that. Our Customer Care team would love to help you set up the monitor. It should definitely not be taking that long. Please get in touch with us at +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
38. Sydney December 4, 2015 at 4:08 am

    How does this camera stay charged 24/7/365? Especially if you have it hanging from your ceiling.. Does it work to your phones charge? Are you supposed to get the adaptor to keep it charged?
    1. Eva Nikandrova December 4, 2015 at 11:36 am

       Hi Sydney,

       Thank you for choosing iBaby. The camera does not have a battery. It needs to be plugged in with the power adaptor.
39. Peuchot January 2, 2016 at 4:54 pm

    De love our baby monitor, but since 6month, the night doesn’t work anymore… We try everything, to have it back. One time it was working and 2days after, finish.. Again… So we are very disappointed… Without the picture, it’s ridiculous…!
    1. Eva Nikandrova January 4, 2016 at 1:14 pm

       Hi Caroline,

       We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
40. Andrew January 3, 2016 at 7:55 pm

    Good monitor. Not perfect. Seems like the M6T app is still in beta testing. It says it features a temperature and humidity monitor but there’s no temp or humidity display in the app. Also, the preloaded songs are more sing-songy than they are lullabies. Personally, I would prefer soothing ambient sounds that can loop continuously. That brings up another point, there’s no loop feature under the song play. The song plays once then it’s done.
    1. Eva Nikandrova January 4, 2016 at 1:16 pm

       Hi Andrew,

       Thank you for your feedback. iBaby Monitor M6T must display temperature and humidity right above the video feed. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST.

       We will take your feedback in consideration regarding songs on in the Music Player. Thanks!
41. Ali February 5, 2016 at 8:34 am

    Hello, Bought this from a shop called iStyle in Dubai, and was told that this camera would work while I was on the go using 3G/LTE, So far that is not the case! the camera does not load on cellular data while its sitting at home on my 1Gig network!!

    The sales representative told me it was on both cellular and wifi! and if that is untrue then I will be returning it!

    Thanks!
    1. Eva Nikandrova February 8, 2016 at 9:58 am

       Hi Ali,

       We are sorry to hear about that. The monitor works on both Wi-Fi and cellular. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
42. Tori February 18, 2016 at 3:15 am

    WORST BABY MONITOR. I have fought with this monitor since we bought it constantly losing wifi connection. We have an internet speed that should be plenty fast enough and yet it loses connection several times a night. The worst however is the fact that it beeps very loudly every time it reconnects and flashes bright strobe lights while its trying to reconnect. If you are a parent trying to get a child to sleep those features are outrageous. I would not recommend this monitor or any other iBaby Monitors.
    1. Eva Nikandrova February 22, 2016 at 10:11 am

       Hi Tori,

       We are sorry to hear about the disturbance the monitor created for you. We recommend deleting the camera from the app and reinstalling it close to the router (you can later move it to the place where it has to be). This often solves the problem.

       We encourage you to get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
43. BZ February 18, 2016 at 6:55 pm

    Great product but how do I play continuous music?
    1. Eva Nikandrova February 22, 2016 at 10:20 am

       Hi there,

       Thank you for your question. Unfortunately, at this time we do not offer this feature. You have to play music manually.
44. Yasmina February 19, 2016 at 12:14 am

    Hi guys im ordering my first M6. Do I need to purchase the extra adaptor/charger? Or is it included in the M6 package?
    1. Eva Nikandrova February 22, 2016 at 10:12 am

       Hi there,

       One power adaptor is included in the package. Note that it has the Type A (American) plug – if you are located out of the US, you might need to purchase an electric plug convertor into your country’s plug.
45. Svetlana March 1, 2016 at 10:50 am

    I agree with Jericho about clear view of the baby in the crib, I have same issue. But mostly what I don’t like is that I Cant hear loud enough the sounds coming from baby , on real baby monitors the sound is so loud and clear as if the baby is next to you. On this device it’s very quite and sounds very distant even with the setting on my phone is the highest and there is no controls for loudness on the ibaby monitor.
    1. Eva Nikandrova March 1, 2016 at 12:09 pm

       Hi Svetlana,
       You can try this to change the volume: open Media Player, and play any song. While the song is being played, turn up the volume. This will reset the speaker volume. Wait 10 second, and click ‘Speak’. The volume should be normal now.
       If you still continue having the issue, or have any questions, do not hesitate to reach out to our Customer Service. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
46. Kendra March 5, 2016 at 12:57 pm

    About how much cellular data does the monitor use?
    1. Eva Nikandrova March 15, 2016 at 1:01 pm

       Hi Kendra, it would depend on how much you use the app, what resolution video you’re streaming, etc.
47. Ron Bryant June 7, 2016 at 5:58 pm

    I totally agree with Jericho’s review. It does have a lot of nice features but it doesn’t tilt down nearly enough. Ibaby replied that “The monitor is designed to tilt 110° vertically, which means it can go both up and down”. It’s true: it can go both up and down. Now, let’s do some simple math. Let’s say when the iBaby monitor is looking straight ahead, it is at zero degrees. The iBaby monitor can look straight up or mathematically, can move vertically up 90 degrees. 110 degrees of vertical movement minus the 90 degrees that it can move vertically upward equals 20 degrees that it can move vertically downward. Why? Did engineers design this thing? We’re at the point where our toddler can be totally out of camera view, all because it will only go down 20 degrees. I don’t care if it can look straight up. It doesn’t need to. I would rather have it look up only 20 degrees and look down 90 degrees. People buy these monitors to make sure their baby is safe and well, not to inspect their ceilings. Even in the security camera world, isn’t it more desirable to have the ability to look down rather than up? C’mon guys, you can do just one little change and you will have an excellent product. Instead, I’m going to have to do something to make your product better.
    1. Eva Nikandrova June 13, 2016 at 10:17 am

       Hi Ron,

       We appreciate your feedback and sorry to hear about the inconvenience. Unfortunately, we do have some restrictions due to product design, but we will consider this for the future models.
48. shanelm June 11, 2016 at 7:58 pm

    I also have the problem where I cannot place the monitor anywhere well enough for it to angle DOWN to see all corners of the crib. This is very disappointing as I need to see where my baby is anywhere in the crib. Especially because he rolls around a lot! I don’t know what to do. I even purchased the wall mount to see if that would help in terms of placement. I purchased this monitor on Amazon during my last month of pregnancy now my baby just transitioned to his crib, I find this out and it is too late to return the monitor to Amazon. I wish there was a way for this to angle down more, everything else seems to work well.
    1. Eva Nikandrova June 13, 2016 at 10:17 am

       Hi there,

       We appreciate your feedback and sorry to hear about the inconvenience. Unfortunately, we do have some restrictions due to product design, but we will consider this for the future models.
49. Andrea June 13, 2016 at 9:12 pm

    Hi, would it be ideal to give this product as a gift to someone who lives in Mexico? When it says multiple users, does that mean we’ll be able to see the baby if we download the app on our phones even if we’re in the US? or would that only apply to people sharing their Wi-Fi? Just found out about this product today so I’m not really sure about how it works.
    1. Eva Nikandrova June 14, 2016 at 12:11 pm

       Hi Andrea,

       Thank you for your interest in iBaby monitors! Our monitors work on iPhones/iPads and Android smartphones over Wi-Fi or cellular connection. This means if you’re an invited user to the monitor installed abroad, you will be able to view the video feed. The primary owner can invite an unlimited number of users, and up to 4 users can watch the video feed at the same time. Please let us know if you have more questions.
50. Jocelyn June 15, 2016 at 2:32 am

    When this monitor works it’s great, but it often times doesn’t. The picture is very clear and the light adjusts well. You can also see the baby from anywhere so you can check in on date night. The sound on the app cuts off on its own and it loses connection constantly. When it disconnects it beeps really loudly through the camera while my baby sleeps and has awakened my sleeping baby on several occasions. We also had the connection problems and had to pay more money for a wifi extender. There was also a point where the app would not work for a few days. Overall I’d say consider another product.
    1. Eva Nikandrova June 17, 2016 at 9:30 am

       Hi Jocelyn,

       We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
51. Sandra June 17, 2016 at 2:30 pm

    Is it possible to mount the camera upside down to fix the pan down issue?
    1. Audrey Morrison June 28, 2016 at 12:31 pm

       Hi Sandra,

       Please get in touch with our Customer Care team who can provide you with more information regarding this. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!

       -iBaby Labs
52. Jaques June 19, 2016 at 12:22 am

    We have just received our M2 and it seems to keep disconnecting, I have tried different Iphones and Ipads however it has the same effect. The app is terrible in installing the camera and sharing seems to be even worse. Out of the 15 times I tried to uninstall and reinstall I had the camera up and running only twice. My ISP speed at home is more than capable of handling the required speed but the only time the camera actually installs is when I ignore the share wifi settings.

    Am I missing something?
    1. Audrey Morrison June 28, 2016 at 12:33 pm

       We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
53. Eddie June 21, 2016 at 12:28 pm

    Very nice! Bought this about two months ago and we’re very happy with it.
    1. Alli September 19, 2018 at 8:53 pm

       Can you have more than one camera set up?
54. Anuj Goel June 23, 2016 at 9:30 pm

    Hi, I would like to buy iBaby Monitor M6S. However I do not see an option on your site to ship it to Canada. Please advise where I can buy M6S in Canada.
    1. Audrey Morrison June 28, 2016 at 2:34 pm

       We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
55. Marius June 27, 2016 at 8:37 pm

    Hello, I bought this camera and i’m not thanksfull , because is not working. Tell me please if this camera is only for IOS? Or i can us on Android device? Thanks for your answer.
    1. Audrey Morrison June 28, 2016 at 1:55 pm

       We are sorry to hear about that. Yes, our monitors are for Android as well. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
56. rebecca dawn June 29, 2016 at 6:12 pm

    I loved my monitor. but then I switched to another wifi company and my wifi password has a ? in it and I can’t type the ? in so I am unable to use my monitor till i get a new password and i have to call the company to change it and They currently won’t let me because I am renting the wifi box. I am very disappointed.
    1. Audrey Morrison June 30, 2016 at 1:50 pm

       We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
57. Jaylin July 6, 2016 at 11:45 pm

    So far happy with our monitor but how accurate is the temp gauge? It says it’s 75 in his room but we keep our ac at 68-70 degrees at night. We have it mounted higher up so I’m wondering if it’s reading heat that rises. Thanks
58. Megan July 7, 2016 at 12:55 pm

    For the short amount of time this monitor actually worked (less than 6 weeks) it was great. Set up was easy and I was able to take it to my mom’s as well as my aunt’s house and quickly get it working. This is the reason I at least gave it 2 stars. However, one night it worked and the next night it didn’t. The light continually flashes red and green and app will not progress past the preparation phase. I followed ALL of the trouble shooting instructions on line and completely uninstalled the camera and app and started from scratch and was unable to get it working. Their very own website states that if your light continuously flashes red and green to please contact customer care because there is currently no fix for that problem. So I emailed them followed by calling them. The person I got on the phone was trying to be helpful but was insistent that I go through all the trouble shooting steps with her that I assured her I had already done. So after going through all the steps and it still isn’t working, of course the problem is with my router! Yeah right. My router mysteriously re set itself. As well as the one at my moms AND the one at my aunts house because I attempted to use it again in both of those places as well. They have finally started the process for me to mail mine back to them in exchange for a new one. I have to pay for shipping to return their faulty product as well as provide a credit card for them to mail out a new one “in case they don’t receive the old one back” or so they say. This thing was 180$ and for the price I expected better than 6 weeks of functionality as well as being out even more money to ship back their faulty product. CAN NOT recommend.
    1. Inigo July 25, 2016 at 1:16 pm

       Yikes! We apologize for your experience. Our customer support do try their best as there are so many routers and so many different setups that it can be tough to determine where the fault could lie. It looks like you guys determined it was a bad unit – but how did the replacement fare? Is everything alright now?
59. Ivan Vélez April 8, 2017 at 10:17 am

    Hi, a couple of questions:
    1) can we get alert notifications when the app is not running or does the app must be on whenever we put the baby to sleep?
    2) if I have two tablets and two cells connected to the monitor at the house, do I have to set the listen and speak to close and mute literally on all devices every time we put the baby to sleep so that non of these devices send and transmit inadvertently sounds to the baby’s room and can wake up the baby when the baby has been put to sleep?
    1. iBaby Admin April 8, 2017 at 10:54 am

       Hi Ivan!
       1) Yes you can get alerts when you are on the phone or even when the app is closed.
       2) Yes you need to do that for each device.
60. Renee May 8, 2017 at 2:26 am

    I received my M6T monitor and was happy with everything about it until I had it running while I sat with my bub I hear this clicking sound, it happens so often I’ve no idea how to fix it.
    It clicks every 2 seconds for about 10minutes then stops a whilr and starts again.
    This disrupts my baby sleeping???
    Please I need this fixed asap
    1. iBaby Support May 10, 2017 at 9:18 pm

       Hello,

       The clicking sound is the mechanic sound of the night vision. You can turn off the night vision by going to Display Settings and turn it off.
61. Penelope May 16, 2017 at 5:09 pm

    Hi

    Do you ship to Australia? Is there somewhere in Australia where I can look at your product?

    Thankyou
    1. Cathy Vu June 5, 2017 at 3:23 pm

       Hi, yes we do ship to Australia! You can go ahead and order the product through our website at http://www.ibabylabs.com Thanks!
62. Hailey Peek May 21, 2017 at 7:09 pm

    Can M6S monitors be accessed from one app/Android? I would like to put one in each of my baby’s rooms.
    1. Cathy Vu June 5, 2017 at 3:25 pm

       Yes, the iBaby Care App is designed to handle multiple monitors on one account. Thank you!
63. Nicholas Elkins June 21, 2017 at 6:51 pm

    I am attempting to upload music to the app. It does not show anything on my phone. What format and size limit is there to what I can upload?
    1. Cathy Vu July 19, 2017 at 9:22 am

       It will not show anything on your phone, but you will see the song you added on your music list. The app is able to handle mp3 files.
64. Juan June 27, 2017 at 6:32 pm

    Just bought the M6T from babies r us and the night vision is not working. Any suggestions?
    1. Cathy Vu July 20, 2017 at 11:30 am

       Hi Juan, please check your settings for Night Vision. The settings may have Night Vision turned off. If the settings are correct and the Night Vision is still not working, please reach out to our customer service team at 650-396-2346 or send them an email at support@ibabylabs.com.
65. Ben August 2, 2017 at 3:50 pm

    Is the iBaby Monitor M6S suitable for Australian power points?
    How much would shipping be to Brisbane?
    1. Cathy Vu August 7, 2017 at 9:47 am

       Hi Ben, our customer service reps will be able to answer that for you. Please reach them at 650-396-2436 or support@ibabylabs.com. Thank you!
66. Rachel August 14, 2017 at 10:49 pm

    I’ve had my air quality monitor/purifier for a few months now. It was working great but now the light keeps turning itself off everyday or changing color on its own to colors we have not set. I’m not really sure what is causing it because the ap shows nothing has changed.

    Log in to Reply ↓
    1. Cathy Vu August 17, 2017 at 4:54 pm

       Hi Rachel, please reach out to our customer service people about this issue. You can reach them at (650)396-2436 or support@ibabylabs.com.

       Log in to Reply ↓
67. Nicola Cammell August 18, 2017 at 6:37 pm

    Hi,
    We’ve had our ibaby M6T for just under a year and it has been really good (although I do agree that the lack of downward tilt is a problem). However the night vision has stopped working. I’ve been in touch with your customer service team (Zara) who asked me to do a reset which didn’t work. She then told me that the warranty is not valid outside of the US which I find really disappointing. She then said she could make an exception and send a replacement to us (in New Zealand) if we sent the faulty one back and paid the postage to NZ but then retracted her offer, saying they will only send it within the US. So I will have to incur the cost of sending the monitor back (and not be able to see our baby for that time plus the time it takes for the new delivery). I’ll also have to pay for a delivery service to accept the delivery in the US and then forward it on to me. It seems like there should be more support for your global customers. Is there anything else you can do for me? Thank you
    1. Cathy Vu August 21, 2017 at 2:00 pm

       Hi Nicola, please allow us to clarify. Our products that are sold to authorized retailers internationally are covered under the 1-year warranty. However, in the case that a product is bought from a U.S. retailer and is taken out of the country, the warranty becomes void. However, what we can offer at this point is to send you a replacement product to a U.S. address as a courtesy.
68. Reilly August 29, 2017 at 12:01 pm

    Tried and True! 3 years and still going strong!
    Having been a iBaby customer for 3 years now and having my recommendations resulted in 80+ purchases of iBaby products, I can say with absolute certainty that these are the products you’ve all been waiting for!!!
    Simple, reliable, portable and durable are just a few words that I can use to describe without going into a long story about my families successful experiences.
    Great for:
    Night mares – Night Terrors – Night Episodes, the video capture feature will help you not only understand whats happening but aid your doctors and sleep-labs also.
    Nanny cam
    Activities in the back yard
    Going out to dinner
    Play dates
    Trust me and my families recommendation when I say “No need to look any further!”

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69. New Dad September 8, 2017 at 6:26 pm

    Agreed that tilt feature is flawed. I Have the camera currently mounted on the wall about 8ft high and had to adjust the bracket 20 degrees tilted right for the camera to look into the crib. So basically instead of mouthing it at 90degrees so it sits even on the wall, it sits at about 110degrees tilt. If you are imagining it on a protractor. Helps the situation. But hope you guys take these comments into deep consideration since the ibaby m7 is coming out soon.
70. John October 12, 2017 at 5:17 pm

    Great product lovinn it.

    Log in to Reply ↓
71. mik October 13, 2017 at 8:58 pm

    hi there, if shipped to australia, does it come with a warranty?
    1. Keren Lopez October 27, 2017 at 12:19 pm

       Hi Mikael, there is warranty if you buy it from an authorized iBaby seller. If you decide to use your warranty and seek a replacement there are fees included like shipping for example and you would be required to send the faulty monitor back to us. If you have anymore questions please don’t hesitate to reach out to customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST).
72. Jane November 13, 2017 at 3:37 pm

    Hi,

    Just wondering if iBaby is currently updating their app so it can be used with the updated iOs11 iPhone software.
    I have the older version of the iBaby and can no longer use it as the app is not compatible with the most recent phone software.
    When is this expected to be rectified?
    1. Keren Lopez November 16, 2017 at 1:23 pm

       Hi Jane, unfortunately the iBaby M3 is not compatible with iOS 11. If you have an older phone with the previous iOS you can still use this monitor. But, if you don’t Please contact our customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They have more information on this and what you can do. Thank you and have a great day!
73. Aaron Wark November 16, 2017 at 10:44 am

    This M7 baby monitor is very cool. It moves all the way when you move your finger on the app. We love that it connects to iTunes and it can play a lot of music. We are planning to buy the second monitor soon.

    Log in to Reply ↓
74. Jocelyn Santi November 17, 2017 at 10:51 am

    A Great Baby Monitor. This is a baby monitor, we bought it to keep an eye on our baby boys. This monitor has made our life fun. The Night vision is great. We can clearly see them at night and I don’t have to be always worried about them.

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75. Jane Shayward November 18, 2017 at 10:48 am

    Love the M7. I am a happy customer. I bought it to see my baby on my phone. I didn’t want to have bulky displays around when I can easily watch through my phone. The monitor offers a lot of features compared to the price. Moves 360 and up and down. Has night vision, series of lullabies in the app, records voice, two speakers, and temperature and humidity. It also shows the room’s air. I wish the app would provide more information on the air.

    Log in to Reply ↓
76. Candace Glass November 19, 2017 at 10:41 am

    M7 is the best. My hubby and I love this monitor. We are expecting my little angle and can’t wait to use it when she is with us. The installation was easier than I would ever expect. We installed the app on our iPhones and Samsung devices. The app is really good. Very easy to use the features like Moonlight, take a picture, record video or talk and listen.

    Log in to Reply ↓
77. Taylor Goodwin November 19, 2017 at 5:23 pm

    This is a great air monitor. I bought it to keep my son’s room safe from the environment and the shedding from my old cat. I’m so happy that this works amazing at detecting any harsh chemicals that can harm my son’s health and can purify it at the same time. I also love the nightlight since my son is at that age where he is terrified of the dark. I love that I can soothe him to sleep with the pretty colors and the lullabies from the app. I would 100% recommend this to anyone. Plus, they match my home decor to a T.

    Log in to Reply ↓
78. Lola Jenkins November 20, 2017 at 8:15 am

    5 Stars. It is so cute and useful. We feel safe since we bought this. The alerts are great. It takes video and pictures when there is sound or movement. This is on all our phones and tablets around the home.

    Log in to Reply ↓
79. Linda Baker November 20, 2017 at 3:42 pm

    I bought this so I could take care of my boys as an upgrade to my current baby monitor. And when I got the M2S Plus I was so happy that I did. It’s been such an incredible upgrade to see my boys sleeping or to watch what they’re up to with their daddy while I’m at the store or away. I love that I can also play them short audio stories which has made bedtime and my life so much easier. I super recommend this product to anyone looking for a good quality way to take take care of their kids. Also, I love the night vision. I can see if my little one is naughty, gets out of bed or has a nightmare.

    Log in to Reply ↓
80. Alicia Suarez November 21, 2017 at 5:13 pm

    I bought this air purifier to help the overall health of my husband and daughter. I have two. One in my daughters room and another in the master. This really is a great device that I use to make sure my daughters nursery is safe from any dangerous substances. It’s a very chic looking monitor that helps at calming my daughter with the light show before her bedtime. She loves the different colors. I also like how easy the app is and how it helps me observe the air quality in our rooms. Definitely recommend.

    Log in to Reply ↓
81. Joe November 27, 2017 at 5:40 pm

    How can I change my email from the ibaby care monitor?
    1. Keren Lopez November 29, 2017 at 9:46 am

       Hi Joe, you cannot change your email from the iBaby Care App. If you want to change your email address you would need to create a new account.
82. christine castaneda November 27, 2017 at 5:51 pm

    I have the m6s can I use the listen and speak button at the same time because when I try to use it their an echo in the background
    1. Keren Lopez November 29, 2017 at 9:45 am

       Hi Christine, the reason why you hear an echo is because of the close proximity the monitor has to the functioning iBaby Care app (your phone or tablet). When you place the mobile device further away from the monitor, the echo should disappear. It is usually recommended that you avoid pressing the ‘listen’ and ‘speak’ button at the same time. So try to avoid pressing them simultaneously to prevent an echo. If you continue to have problems, please don’t hesitate to reach out to our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day!
83. Keren Lopez November 29, 2017 at 10:20 am

    Hi Sarah,

    Thanks for reaching out. This may be an issue with your phone’s battery since no changes have been made that would cause your monitor to act this way. If you are concerned about your battery life and the side effects the battery has had on the function of your monitor, please see if you can prepare a diagnostic on your phone’s battery or use a different device to run your iBaby monitor. If you have any more questions please feel free to contact us at 650-396-2436 or email us at support@ibabylabs.com and one of our customer service representatives will be happy to assist you with any questions regarding set up or restarting your iBaby. Thank you and have a great day!

    Log in to Reply ↓
84. Knick December 19, 2017 at 12:03 pm

    We got upgraded to the M6T after our M6 broke down. The monitor is consistently easy to use, and can pan the entire room to help us find both children. My wife loves the data on temperature and humidity. We ended up mounting it pretty high on a wall, and noticed that it didn’t pan down all the way so I merely adjusted the angle of the base (shoving a block under one end) and that worked just fine. Other parents who are experiencing vertical pan issues may wish to try this solution.

    As for what I don’t like, it eats up a lot of bandwidth and the panning sometimes pauses, causing a less-patient parent to swipe too many times and send the camera panning past the child once it catches up with the commands. But these are really minor concerns for what’s been generally a great camera.

    I’d like to give mad props to Zizi at iBaby Support, who diagnosed the failure of my first unit and sent us this replacement. 100% satisfaction with iBaby customer service. 4.5/5, would buy again (although since the prices have been reduced with the advent of the M7, I’d probably spend the extra few bucks for the M6S to get the 1020p camera).
85. Asher Sussman January 1, 2018 at 9:31 am

    since updating to the last version on the iPhone , baby doesnt work , whats going on ? It says that the developer has to update it to work with iOS 11 ,
    1. Keren Lopez January 2, 2018 at 9:37 am

       Hi Asher, we’re so sorry for the inconvenience this is causing you. Please contact our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They have in-depth information that will help you resolve this matter. Thank you and have a great day!
86. Samantha January 6, 2018 at 2:18 pm

    Does the app allow for a split screen if you have 2 cameras going and you’d like to view both? Can the audio be running constantly, for example, if I would like to monitor more than one room at night?
    1. Keren Lopez January 8, 2018 at 10:39 am

       Hi, currently at this moment the app does not allow for a split screen. You will have to toggle back and forth between monitors. As for the audio, as long as the app is open and have pressed the listen button, you can listen the monitor feed through the night. If you have anymore questions or concerns don’t hesitate to contact our customer support at support@ibabylabs.com or call us at 650-396-2436 (M-F 9-5 PST)
87. Alexis January 8, 2018 at 7:52 am

    Hello,
    Will I be able to go out and still be able to check in on my baby at home through the app and get live feed?
    1. Keren Lopez January 8, 2018 at 10:33 am

       Hi Alexis, thank you for your question. You can definitely access the live video feed even if you’re out from the house.
88. Amber R Marino January 20, 2018 at 7:21 pm

    The night vision is not working. Dryer unplugging as well as resetting it and I can see when there is a light on but when it’s off I see nothing.
    1. Keren Lopez January 26, 2018 at 9:17 am

       Hi Amber, we’re so sorry that this is happening to you. Firstly, let’s try a hard reset of the monitor by by Holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. If this still does not work, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com They have more troubleshooting information that can help you with this matter. Thank you and have a great day!
89. Andrew Sitter February 5, 2018 at 1:57 pm

    How do I update the firmware on my ibaby M6S?
    1. Keren Lopez February 6, 2018 at 9:26 am

       Hi Andrew, to update the firmware of your monitor you will need to make sure that the iBaby Care app is closed from the background of your phone. Then, unplug the monitor from power and replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If this still doesn’t help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com They have more troubleshooting information that can help you with this matter. Thank you and have a great day!
90. Kevin Flanagan February 6, 2018 at 12:14 am

    I have an M6T with firmware version 1.9.9

    I cannot figure out how to update the firmware to the latest version 2.7.10.
    1. Keren Lopez February 6, 2018 at 9:25 am

       Hi Kevin, please follow these instructions for a firmware update: Make sure that the iBaby Care app is closed from the background of your phone, then unplug the monitor from power and replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If this doesn’t help, please email us at support@ibabylabs.com with images of the app and monitor information page. Thank you and hope you have a great rest of your day!
91. Laureen February 6, 2018 at 11:17 pm

    My “listen” feature is suddenly not clickable… Therefore I cannot hear when my baby cries during the night. I’m not sure what happened, can someone please help? Thank you
    1. Keren Lopez February 12, 2018 at 9:25 am

       Hello Laureen,

       We do apologize for the inconvenience.

       Can you please make sure that you have permission to listen to the sound on the app. There was a recent update for the monitor that allowed the listen feature to be disabled for guests. Please make sure that the owner gave you access to the sound on the monitor.
92. Nikoll February 7, 2018 at 5:58 pm

    Hi, I am trying to sync my phone and the monitor, although it cannot get past the loading stage. What can I do to fix it?
    1. Keren Lopez February 8, 2018 at 9:17 am

       Hi Nikoll, when installing your monitor make sure you’re connected to the correct internet connection. If you have an iBaby Care M7 or an iBaby Monitor M6S you can install on the 2.4 GHz or 5GHz internet connection. If you have the iBaby Monitor M6, M6T, or M2S Plus you must install on the required 2.4 GHz connection. If you do not, the monitor will not get past the loading stage. If you’re sure you’re connected to the correct internet connection, please let’s try a hard reset of the monitor by following the instructions:

       1.Open the app and tap the Menu button (upper left)
       2.Select Settings
       3.Scroll down and tap the big pink “Delete iBaby” button
       4.Log out iBaby Care app
       5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
       6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone

       Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
93. Nicola February 12, 2018 at 7:11 am

    Hi is this monitor available to buy online & be delivered to Ireland? And from where if so? Thank you
    1. Keren Lopez February 12, 2018 at 9:22 am

       Hi Nicola, thank you for your interest in our award-winning monitors! You can definitely purchase a monitor through our website. Thank you and have a great day!
94. Louis Porch February 21, 2018 at 6:33 pm

    I absolutely love this monitor. You Get great quality and Value for the purchase price. I’ll be recommending this to everyone who is searching for a great monitor!

    Log in to Reply ↓
95. Brooke Lidstone February 24, 2018 at 6:50 pm

    Hi
    I have two iBaby cameras but only one works on LTE. They used to both work on wifi and LTE. The one that doesn’t work on LTE anymore is the M6. I tried doing the unplug this to do a firmware update but that didn’t work. I have tried resetting the camera and installing it again but that didn’t work. Sometimes the pink button for the firmware update in the app is light pink and I can’t click on it. When I can click on it it goes to a make of 5% downloaded and then says updated failed. Please help, I really need this camera to work on the LTE again.
    1. Keren Lopez February 27, 2018 at 11:39 am

       Hi Brooke, we apologize for the inconvenience. When updating the firmware please make sure that you are using your Wi-Fi. This will help complete any firmware update. If you have any questions please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
96. David Mason March 3, 2018 at 6:44 pm

    Is it possible to turn off the monitor via the app?

    Log in to Reply ↓
    1. Keren Lopez March 5, 2018 at 9:32 am

       Hi David, unfortunately you cannot turn the monitor off through the iBaby Care App. Due to safety reasons, the only way to turn the monitor off is by unplugging it. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

       Log in to Reply ↓
97. Robert March 9, 2018 at 9:11 am

    Motion sensor constantly going off, despite no motion. It seems like as the sun moves around the room, just the shadows moving is triggering the sensor – I have dozens of photos and movies and the only thing changing is the intensity of the sunlight in the room.. Is there a firmware update available for the M7? I can’t seem to find any way to update my camera.

    Log in to Reply ↓
    1. Keren Lopez March 12, 2018 at 10:01 am

       Hi Robert, if there are shadows or movement of other things in the room the motion sensors might go off. Your sensitivity levels might need to be re-adjusted to a lower sensitivity. If this did not help, please contact our customer support team to troubleshoot your monitor at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

       Log in to Reply ↓
       1. Megan Compton October 1, 2019 at 11:17 am

          Just got the M7 for a shower gift. The installation had worked but I’m not allowed to control the camera angle from my phone. I’ve tried resetting. How do I get it to allow me to see something other than the ceiling?

          Log in to Reply ↓
          1. Keren Lopez October 1, 2019 at 3:42 pm

             Hi Megan,

             Are you the account owner? Was the monitor first installed on a different phone and account? If so, you may only be an invited user and may not have access to control the monitor’s movement. If that’s the case, please have the person who first installed the monitor (account owner) to go into their account and tap settings> invite users > tap on your email. That person can then grant you access by tapping on “control monitor’s movement”.

             Please let me know whether or not this helps. Thank you so much. Have a great rest of your day.

             Log in to Reply ↓
    2. Kyle R Jackson June 17, 2019 at 9:23 am

       Just bought the m7 and everything works great except for temperature and humidity readings. They both just say no base? How do I fix this?

       Log in to Reply ↓
       1. Keren Lopez June 18, 2019 at 9:57 am

          Hi Kyle, I’m so sorry to hear that the temperature and humidity readings aren’t working. Can you please try to push down on the pins? Sometimes, they can get stuck which could result in the ‘no base’ reading. If you do this and it still does not work, you will definitely need a replacement base. Please email our customer support with the subject line: Base Replacement iBaby Care M7 (No base reading) at support@ibabylabs.com. They will be glad to further assist you/

          Thank you and I hope you have a great rest of your day.

          Log in to Reply ↓
          1. Louis March 29, 2020 at 3:06 am

             Hi what pins are you referring to? I have the same problem

             Log in to Reply ↓
             1. Keren Lopez March 31, 2020 at 9:59 am

                Hi Louis,

                If you have an iBaby Care M7, there are four metal pins on the removable base. You can press those pins to try and get the temperature readings. If that doesn’t work, please reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.
    3. Des September 12, 2019 at 9:20 pm

       Unable to play music without resetting eveysingle time works for 5 minutes then goes out again.

       Log in to Reply ↓
       1. Keren Lopez September 16, 2019 at 11:26 am

          Hi Des,

          I’m so sorry to hear that you’ve had a bad experience with the iBaby Care App. Fortunately, our developers pushed out an App update that will fix all of these issues. Please download the update and let us know if this resolves the issue. If not, please let me know and we can have our customer support reach out to you.

          Thank you and have a great rest of your day.

          Log in to Reply ↓
98. Brittany Pettus March 9, 2018 at 9:37 pm

    Why is there a static sound when I have the listen button on .
    1. Keren Lopez March 12, 2018 at 9:48 am

       Hi Brittany, the static sound you hear can be caused by a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices such as: TV, radio, etc. The issue will usually disappear if you reset the monitor. To do a hard reset please follow these instructions:
       1.Open the app and tap the Menu button (upper left)
       2.Select Settings
       3.Scroll down and tap the big pink “Delete iBaby” button
       4.Log out iBaby Care app
       5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
       6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .

       If this did not work, please contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
99. Shanzey Goheer March 12, 2018 at 11:29 am

    Does ibaby only works when it is plugged into electricity? Or can we charge its battery?

    Log in to Reply ↓
    1. Keren Lopez March 13, 2018 at 9:18 am

       Hi Shanzey. Due to safety concerns, the iBaby Monitor must always remain plugged in. It does not have an external or rechargeable battery you can use. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or ay (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

       Log in to Reply ↓
100. Aki Abiola March 13, 2018 at 1:54 pm

     This product is not working. Is it possible to get support please. There is a steady red light but it does not pick up WiFi and occasionally has a flashing green and red light before going back to steady red.

     Log in to Reply ↓
     1. Keren Lopez March 15, 2018 at 9:22 am

        Hi Aki, we’re so sorry for the inconvenience. I believe a hard reset of the monitor will help you with this matter. To do a hard reset please follow these instructions:

        1.Open the app and tap the Menu button (upper left)
        2.Select Settings
        3.Scroll down and tap the big pink “Delete iBaby” button
        4.Log out iBaby Care app
        5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
        6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .

        If this did not help, please reach out to our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!

        Log in to Reply ↓
101. Ty March 14, 2018 at 1:44 pm

     Hello,
     We currently have a M6T. We would like add another monitor. Are we only able to add ibaby products under the “add camera” feature? If so, which ibaby products can you add? Only the same the M6 products or can other ibaby product be added?

     Log in to Reply ↓
     1. Keren Lopez March 15, 2018 at 9:40 am

        Hi Ty. You can definitely add more monitors under the add camera feature. You can add any of the monitors we have available and that includes the entire iBaby Video monitor line and air monitors. Have a great rest of your day!

        Log in to Reply ↓
102. Ray March 15, 2018 at 5:10 pm

     Hello,
     I purchased a Lenovo tablet running Android 7.0 to use as a monitor for a M6S camera but the app says it’s not compatible with the tablet. Is there anything I can do to make the app compatible?

     Log in to Reply ↓
     1. Keren Lopez March 16, 2018 at 2:25 pm

        Hello Ray,

        We currently support only Android Phones running Android 4.0+ and iOS devices running iOS 6.0+

        We do not officially support Tablets, Amazon Fire Device, Windows Phone, Chromebooks with Play Store Access, or other phones that do not run Android or iOS.

        Log in to Reply ↓
103. Stephanie March 18, 2018 at 5:56 pm

     We are unable to determine a way to turn off the camera or unit other than unplugging- is there a way to turn off unit?

     Log in to Reply ↓
     1. Keren Lopez March 19, 2018 at 9:52 am

        Hi Stephanie,

        The only way to turn off the iBaby Care M7 is by unplugging from the outlet. There is no external button to turn off the monitor due to safety concerns. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5PM PST).

        Log in to Reply ↓
104. Michiel March 20, 2018 at 12:43 pm

     How can I give other users than the owner the possibility of receiving alerts??
     I don’t want to give my owner account away to every childcare person..

     Log in to Reply ↓
     1. Keren Lopez March 21, 2018 at 10:00 am

        Hi Michiel, you do not need to give users the owner account information to sign in since that is your own private account. You simply need to invite them as an invited user and give them access to certain features of the monitor. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.

        Then select View & Invite Users. Now you can invite them using their own email. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Then, follow the steps above.

        If the user is already on the list, tap on their email address, delete the user and re-invite.

        ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

        Log in to Reply ↓
        1. Michiel March 21, 2018 at 2:59 pm

           It isn’t a problem to invite other users..
           But those invited users don’t get alerts on their phones!
           That’s why I have to give my owner account to others.

           Log in to Reply ↓
           1. Michiel March 21, 2018 at 3:33 pm

              Shoot. Now it works.
              Sorry for my posting

              Log in to Reply ↓
105. Ale Go March 25, 2018 at 9:49 am

     Is there hope to use the iBaby M7 with Alexa? Also is there a firmware update? Anything on my app takes a while to upload and the other night that my baby was crying I wasn’t getting any sound.

     Log in to Reply ↓
     1. Keren Lopez March 26, 2018 at 9:42 am

        Hi Ale, unfortunately at the moment we are not integrated with Alexa. We will forward this suggestion to our developers. The latest iBaby Care M7 firmware is 2.0.1. Please contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great rest of your day.

        Log in to Reply ↓
     2. Beth July 13, 2019 at 4:58 pm

        The certificate for this server is invalid error keeps popping up when I use the ibaby app. I signed out, soft reset my phone, disconnected wifi, reinstalled the app. I dont know what else to do, please help.

        Log in to Reply ↓
     3. MICHAEL HILGER August 31, 2019 at 8:42 am

        The windows app will not work. It stays on the screen where you enter your username and password but will not progress from there. I have uninstalled the app and reinstalled it multiple times. I have allowed the app to bypass the firewall. But still the same thing. I have also emailed and left messages oh the support phone line but have not gotten back any response. The product would be nice if it worked right but the support it clearly no existent and very frustrating.

        Log in to Reply ↓
        1. Keren Lopez September 3, 2019 at 10:34 am

           Hi Michael, I’m so sorry for the hassle this has caused you. I have verified with our customer support and it seems like they have replied to your email. Please let me know if their response was satisfactory and solved this issue. Thank you and have a great rest of your day.

           Log in to Reply ↓
        2. Fatima April 5, 2020 at 3:06 pm

           Hi
           This monitor can be used around the world regardless of electricity voltage, and can you ship overseas?

           Log in to Reply ↓
           1. Keren Lopez April 6, 2020 at 11:08 am

              Hi Fatima, thank you for reaching out.

              You can use the iBaby monitor anywhere in the world as long as you have internet or Wi-Fi. The power cord on all iBaby monitors purchased online or in USA stores come with USA receptacles meant to be used with USA power outlets. If you’re in a country that uses different power outlets, you will need to to purchase a separate adapter so it can be used.

              Thank you! If you have any other questions, please don’t hesitate to contact us again or email our support team at support@ibabylabs.com. Thank you and have a great rest of your day.

              Log in to Reply ↓
106. Eric March 26, 2018 at 8:52 pm

     2 things – 1, How do I get this configured using a Pixel 2? My wife and I had iPhones but we’ve switched. Since then, the camera stopped working – it just spins trying to load. I’d like to reconfigure it but the plug in the bottom is USB for iPhone? Second, this is the 4th time I’ve had to manually re-configure the device. Why? Oh, and what’s with the clicking noise in low light?

     Log in to Reply ↓
     1. Keren Lopez March 27, 2018 at 9:24 am

        Hi Eric,

        Thank you for reaching out to us. To get the monitor to function with the Pixel 2 you will need to do a hard reset of the monitor. And since this is an android phone you will not need to use a USB cable, that is only required for iOS devices. Also, the clicking noise you hear is the monitors night vision turning on.

        To do a hard reset of the monitor please follow these instructions:

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the big pink “Delete iBaby” button
        
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
        
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
        7. Re-install the monitor following the on-screen instructions

        If this does not troubleshoot the monitor, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!

        Log in to Reply ↓
107. mickchan88 March 28, 2018 at 4:52 am

     Hi, I am having difficulties play music from ibaby music library. It will not play at all, the pause button have a loading icon which doesn’t stop.

     Thanks,
     1. Keren Lopez March 28, 2018 at 11:06 am

        Hi Mick, thank you for reaching out to us. In order to fix this matter, you will need to do a hard reset of the monitor. To do a hard reset please follow these instructions:

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the big pink “Delete iBaby” button
        
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
        
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
        7. Re-install the monitor following the on-screen instructions

        If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
108. Joe April 3, 2018 at 6:28 am

     Is it possible to have multiple owners for a single monitor? I’d like my wife and I to both have “owner” privileges, but currently she is only invited as a “user” who has been granted all access. If we would choose to put the monitor in sleep mode, she will not be granted viewership during that time.

     If having multiple owners is an option, can you please describe the process. It’s not in the guide book or anywhere online. Thanks!

     Log in to Reply ↓
     1. Keren Lopez April 3, 2018 at 9:49 am

        Hi Joe, the only way you and your wife can both use the monitor as an “owner” would be if you both signed in using the same owner account username and password. There is no other way to have multiple owners. If you have anymore questions reach out to us at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!

        Log in to Reply ↓
109. Clare April 5, 2018 at 9:21 pm

     Just curious what the difference is between notifications and background notifications

     Log in to Reply ↓
     1. Keren Lopez April 6, 2018 at 9:19 am

        Hi Clare, The background notifications work when you are outside of the iBaby Care app and sends you a notification for the alerts. Regular notifications will alert you when you are inside of the application but will not alert you when you are outside of the app. If you have anymore questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great day!

        Log in to Reply ↓
110. Brandi April 6, 2018 at 7:51 am

     Hello, how come when I am holding down speak it is saying muted? The person by the monitor is unable to hear me.
     1. Keren Lopez May 1, 2018 at 9:53 am

        Hello Brandi,

        We do apologize for the inconvenience. We would like to make sure that you have permission to listen to the sound on the monitor, if you are an invited guest.For invited guests please contact your owner and have them enable the permission for sound. They can do so by following these instructions:

        1. Go to invite and view user settings

        2. Go to your profile by pressing your email

        3. Enable editing

        4. Enable listening

        5. Save and exit

        Once these steps have been taken from the owner of the monitor you will have access to listen to the monitor. If you have any other questions please feel free to let us know and we would be glad to help.
111. Alyssa April 7, 2018 at 5:37 am

     How can i change my password if i forgot my current password
     1. Keren Lopez April 9, 2018 at 9:16 am

        Hi Alyssa, to reset your password please open the iBaby Care app and tap login. Then press the “forgot password” and enter the original email you used to create your account. You will then need to follow the reset instructions sent to your email address. If you have anymore questions, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5PM PST). Thank you and have a great rest of your day.
112. Alex April 18, 2018 at 1:09 pm

     Is it posible to use the basic features of this monitor without having internet access ? I have connected it over wlan, and blocked access through the modem. It works for a day to 2 and then the connection between the phone and the monitor is lost. The only way to make it work again is to allow access to the internet again for 30 seconds, then remove access again.
     Please let us know, privacy is important to us.
     Thanks

     Log in to Reply ↓
113. Ryley Brown April 19, 2018 at 9:44 pm

     Is there any way to keep the moonlight going full time? It turns itself off after 15 minutes and I can’t find a way to stop it turning off?

     Log in to Reply ↓
     1. Keren Lopez April 20, 2018 at 10:21 am

        Hi Ryley, unfortunately at the moment our iBaby Care M7 moonlight soother runs on a timer that shuts the display automatically. We will forward this suggestion to our engineers. If you do have anymore questions on this matter, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.

        Log in to Reply ↓
        1. Scott July 9, 2019 at 5:43 pm

           Is there a way to force the moonlight mode off and return to normal use other than waiting 15 minutes? It seems that hitting the button 3 times only turns off the light and does not reset the camera.

           Log in to Reply ↓
     2. Josh August 21, 2019 at 6:43 pm

        I have the iBaby M7. It was installed correctly yet it barely picks up any sound. I have hard reset it yet the problem is not resolved.

        Log in to Reply ↓
        1. Keren Lopez August 22, 2019 at 11:13 am

           Hi Josh, I’m sorry to hear that your new iBaby M7 is giving you issues.

           By picking up sounds do you mean the sound alerts? Or is it the speakers?

           Log in to Reply ↓
114. Maribel Soto April 25, 2018 at 12:27 pm

     I’ve had this monitor for 8 months now and i absolutely love it! the night vision is awesome. you can upload music to the library and customize the songs you want to play for your baby. this is hands down the only thing i can not live without as a first time mom. it gives me the peace of mind that i need. This might now hold true for everyone but i am an absolute clutz and have knocked this thing down more than i would like to admit and it is still going strong 🙂

     Log in to Reply ↓
115. Bradley April 26, 2018 at 5:49 pm

     When using the “listen” mode on our M6, the white noise is so loud that it’s not possible to use over night (at least not without being up all night). Please advise of the best solution to fix this issue. Thanks!

     Log in to Reply ↓
     1. Keren Lopez April 27, 2018 at 12:45 pm

        Hi Bradley, we apologize for the inconvenience. The white noise you hear is static sound. This static sound can appear for two reasons: either there is a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices, such as TV, radio, etc. The issue will usually disappear if you reset the video monitor. To do that, delete the camera from the app, reset the monitor and add the camera again. Remember to do this as close to the router as you can, even if you are going to move the monitor to another room.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the big pink “Delete iBaby” button
        
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
        
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
        7. Re-install the monitor following the on-screen instructions

        If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!

        Log in to Reply ↓
116. klary April 27, 2018 at 9:34 am

     with the same wifi i have a perfect image! But i can not see my baby if im not in my home.
     Thats not good!!
     1. Keren Lopez April 27, 2018 at 2:54 pm

        Hi Klary, we apologize for the inconvenience this is causing you. This sounds like a matter our customer support can help troubleshoot for you. Please reach out to our iBaby team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
117. Jessica April 28, 2018 at 6:50 pm

     Is it possible to turn off the notification box when the camera is open on my device? The notification box covers the image and is quite a neusance.

     Log in to Reply ↓
     1. Keren Lopez April 30, 2018 at 2:07 pm

        Hi Jessica, unfortunately the only way to remove the notifications while the camera is open is to temporarily turn off the sound or motion notifications. We’re apologize about the inconvenience. If you have anymore questions or concerns, please contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

        Log in to Reply ↓
118. NOFAL May 6, 2018 at 7:36 am

     i can’t access the app on my iphone neither through wifi nor 3G whenever i am in another country, i have the M6 since a year and whenever i travel i face this issue.
     any idea

     Log in to Reply ↓
     1. Keren Lopez May 7, 2018 at 9:42 am

        Hi Nofal, we apologize for the inconvenience. I believe that due to network connectivity issues you may not be able to connect to your iBaby Monitor. Please make sure to use the highest speed available when connecting to your monitor. If you do have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

        Log in to Reply ↓
119. Kristin May 7, 2018 at 6:17 am

     Does iBaby work with Alexa or Google Home?

     Log in to Reply ↓
     1. Keren Lopez May 7, 2018 at 9:25 am

        Hi Kristin, currently our iBaby monitors are not compatible with Alexa or Google Home. Thank you for the suggestion, We will forward this to our engineers and developers. Thank you and have a great rest of your day.

        Log in to Reply ↓
120. Tyler May 7, 2018 at 7:55 am

     Our saved media was lost after RE-syncing under a different outlet. How can we retrieve old media?

     Log in to Reply ↓
     1. Keren Lopez May 7, 2018 at 9:45 am

        Hi Tyler, we do apologize for the inconvenience this is causing you. Unfortunately, there is no way to recover your lost files if you did not save them before re-setting (re-syncing) the monitor. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

        Log in to Reply ↓
121. christimedina May 11, 2018 at 5:59 am

     How can I view my monitor from work when I am off my homes wifi ?

     Log in to Reply ↓
     1. Keren Lopez May 11, 2018 at 9:37 am

        Hi Christimedina, you can defnitely still view your iBaby monitor from work by using your phones 4G LTE or your workplace Wi-Fi connection. Thank you for your question! Have a great rest of your day.

        Log in to Reply ↓
122. Natalia A May 13, 2018 at 8:04 pm

     I love this monitor. Works from thousands of miles away. So easy to control. Video quality is great!

     Log in to Reply ↓
     1. Will September 16, 2018 at 9:40 am

        How are you watching from far away?? This is a major point for me as I travel for work…. thanks!

        Log in to Reply ↓
        1. Keren Lopez September 17, 2018 at 11:15 am

           Hi Will,

           You can definitely watch and control your smart iBaby Monitor whenever you’re away from home! All you need is a mobile device with internet connection (Wi-Fi or LTE Mobile Data). So that means when you’re away on your business trip, you’ll still be able to see your little one back home. If you have any other questions, please don’t hesitate to let us know. Thank you and have a great rest of your day.

           Log in to Reply ↓
123. Sarah May 15, 2018 at 5:46 am

     Is there a way to set a timer on the music player? Ours just keeps playing after one song is done.
     1. Keren Lopez May 15, 2018 at 12:03 pm

        Hi Sarah, unfortunately the music player cannot be set on a timer. You can only set the white noises on a timer. We apologize for the inconvenience.
124. Andrew S May 18, 2018 at 8:03 pm

     My iPhone doesn’t play the specified alert tone when there’s a motion or sound alert, I only get a vibrating push notification. Is something wrong?

     Log in to Reply ↓
     1. Keren Lopez May 21, 2018 at 9:25 am

        Hi Andrew, thank you for reaching out.

        Firstly, you must go into your phone’s settings and edit your alert tones so that you can receive sound notification when there is a motion or sound alert.

        If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

        Log in to Reply ↓
125. edh411 May 22, 2018 at 2:27 pm

     When I take a picture from the M7 it saves to my phone without any issue. However, when I take a video it doesn’t seem to save anywhere……how do I access the videos to share them?

     Log in to Reply ↓
     1. Keren Lopez May 23, 2018 at 10:05 am

        Hi Ed,

        Thank you for reaching out to us. When you record videos or take pictures with the iBaby Care App they will all be stored directly into the iBaby Care photo gallery. (Sometimes videos get stored at the bottom so make sure to scroll down). Once you find your video/photo from your video gallery you you need to tap on it and then tap on the export button that gives you the option to save to you phone or to share it on your social media.

        If you’re still having trouble with this, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will be glad to answer any questions you have.

        Log in to Reply ↓
        1. oreo September 16, 2018 at 7:08 pm

           once you’ve turned on video recording, how can you keep the video recording even when you’ve logged off the app? also, how much file size can the app store?

           Log in to Reply ↓
           1. Keren Lopez September 17, 2018 at 9:51 am

              Hello Oreo,

              Thank you for reaching out. If you want to record a view, you must keep the app open or you can use your phone without closing (quitting) the app. If you log out of your account, no video will be recorded.

              You have 500 MB of free cloud storage.

              If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

              Log in to Reply ↓
              1. Elizabeth Pierce July 28, 2019 at 4:04 am

                 There is a small halo ring that shows during the night vision and interrupts the view of my baby. why does this happen? Any way to remove ?
              2. Keren Lopez July 29, 2019 at 10:37 am

                 Hi Elizabeth,

                 We apologize for the inconvenience this has caused you. It sounds like you may need a replacement of your monitor since it shouldn’t have a halo effect. Please email a screenshot along with a proof of purchase to our support team at support@ibabylabs.com for a replacement. Thank you and have a great rest of you day.
126. Tonje May 22, 2018 at 11:28 pm

     Hi I have two question… I aminterested in the M6 or M7 but how do you use them when going on Holiday? I had that problem before with other monitor that was app based.. even though the hotel has WiFi was not able to setup the monitor on it… The other question is> How do you use it when having a babysitter, can you have a temp. Access to the app? I don´t want babysitter to have access to the app really, but she need to have access to the monitor whille babysitting….

     Log in to Reply ↓
     1. Keren Lopez May 23, 2018 at 9:29 am

        Hi Tonje,

        Unfortunately, all iBaby monitors will not function in hotels because of safety issues. Hotels usually have firewalls and restrictions setup that don’t allow you to install the baby monitor. Though, You can use a portable hotspot (not your phone as a hotspot) to connect your monitor if you are traveling and staying in a hotel.

        As for your babysitter, you can invite her as an invited guest and give her permission to view or control the monitor. You as the owner have the power to limit and control her access level straight from the app.

        All your babysitter will need to do is download the app and create an account. You can then invite her to view the monitor with the email address she used to sign up for her account.
        https://ibabylabs.com/wp-admin/edit-comments.php#comments-form
        If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5PM PST) or at support@ibabylabs.com. Thank you and have a great rest of your day,

        Log in to Reply ↓
127. Marley May 23, 2018 at 4:10 pm

     My biggest issue right now is with notifications. I have Samsung S8 and I am only getting notifications when I have the app open and loaded which defeats the purpose of them. How can I get push notifications when the app is running in the background? I hope there is a solve because this is almost a deal breaker.

     Log in to Reply ↓
     1. Keren Lopez May 24, 2018 at 10:20 am

        Hi Marley, we apologize for the inconvenience. To have your phone send you push notifications, You will need to go into your settings and set them up. please follow these instructions:

        On your Android device, tap Apps > Settings > MORE.
        Tap Application manager > DOWNLOADED.
        Tap on the iBaby Care App.
        Select or clear the check box next to Show notifications to enable or disable push notifications.

        If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

        Log in to Reply ↓
128. Anna Mogavero May 31, 2018 at 12:02 pm

     Hi! My friend would like to borrow my monitor for her trip. How does she go about doing so?
     Thanks!

     Log in to Reply ↓
     1. Keren Lopez June 1, 2018 at 9:31 am

        Hello Anna, thank you for your question. Firstly, in order for your friend to borrow the monitor and use it, you will need to do a hard reset by following these instructions:

        1.Open the app and tap the Menu button (upper left)
        2.Select Settings
        3.Scroll down and tap the big pink “Delete iBaby” button
        4.Log out iBaby Care app
        5.Plug the camera into the wall socket
        6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .

        Now that the monitor has reset to factory settings, your friend will now need to create her own iBaby Care account and install the monitor as if it were her own. Remember, the iBaby M6/T must be installed using 2.4 GHz internet connection.

        Once the monitor is returned back to you, follow the same reset instructions and sing in using your own account.

        If you have any further questions, please don’t hesitate to contact our customers support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

        Log in to Reply ↓
129. Alexis June 4, 2018 at 1:04 am

     I have a ibaby air and I can’t get it to install I have a LG k7 every time I try to install it gets to 100 % the. Say I need wifi

     Log in to Reply ↓
     1. Keren Lopez June 6, 2018 at 9:48 am

        Hi Alexis, thank you for contacting our customer support. I believe a hard reset of the monitor will help the installation process. But before we begin, please make sure you’re connected to the 2.4 GHz internet connection, otherwise the installation will not complete.

        To complete a reset please follow the instructions below:

        1. Hold the reset button located at the top of the monitor until the monitor color changes to pink
        2. Begin the installation process when the monitor color changes to blue
        3. Follow the on-screen instructions to continue the installation process.

        Log in to Reply ↓
130. Stéphanie Boes June 4, 2018 at 11:55 am

     Is the M6T compatible with Huawei P20 (android 8.1)?

     Log in to Reply ↓
     1. Keren Lopez June 5, 2018 at 9:29 am

        Hi Stéphanie, thank you for your question! Our iBaby M6T is compatible with the Huawei P20 (android 8.1). When installing the monitor, please make sure that you’re connected to a 2.4 GHz Wi-Fi connection. Otherwise, installation will not complete. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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131. Josh M June 8, 2018 at 10:02 am

     I moved and have a new internet provider. The M7 doesn’t connect.

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     1. Keren Lopez June 8, 2018 at 10:20 am

        Hi Josh,

        Thank you for reaching out. Since you have moved and have a new router, you must complete a hard reset on your iBaby Care M7. This is so the monitor forgets your old internet connection, and installs using your new one. Please follow the instructions below:

        1.Open the app and tap the Menu button (upper left)
        2.Select Settings
        3.Scroll down and tap the big pink “Delete iBaby” button
        4.Log out iBaby Care app
        5.Plug the camera into the wall socket
        6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
        7. Re-install the monitor following the on-screen instructions

        This should help re-install your monitor with your new WI-Fi. If this does not help, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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132. Henry M.D.A. June 17, 2018 at 9:32 am

     I bought this for my mom as she was getting older, and it was worth every penny! Forget “I’ve fallen and I can’t get up,” this is a much better safety monitor. Would definitely highly recommended, and would buy it again if I had to. Excellent product for peace of mind, whether for a baby or senior citizen.
133. Andrew Rosenow June 20, 2018 at 8:03 pm

     Bought 3/29/18. Used for first time 4/20 and the first week of June it no longer works correctly. It no longer allows us to pan downward. Less than 2 months and already not working?? I’ve bought another one and will be returning the other and will hope i just got a bad one. Prior to this… problem camera was great. But less than 2 months and already malfunctioning.. C’mon now

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134. Julie June 23, 2018 at 7:25 pm

     Baby #2 is coming and we want to buy a second monitor. I see how to “add camera” in the menu. Is it possible to do a split screen to view both cameras at once or must you toggle between the two?

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     1. Keren Lopez July 2, 2018 at 10:17 am

        Hi Julie,

        Thank you for your question. We currently do not offer the split screen feature, but you can toggle between monitors by manually tapping on each name. If you choose to set up alerts, then the app will notify you of any alerts from each of the monitor. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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135. Thea June 30, 2018 at 12:58 am

     Good monitor but very simple. Majority of the features don’t even work well. We’ve had issues since day one of having it such as the quality being HORRIFIC and they didn’t even care knowing full well I have a 3 month old who needs constant monitoring due to a breathing issue
     I wouldn’t recommend this product, fell off the side onto CARPET and the lens cracked so very badly made. Spent a lot on this product and I am not at all impressed with my purchase
136. Andrew June 30, 2018 at 1:09 pm

     Can I use the M6 on local Wifi network without internet access and communicate with a phone connected to the same Wifi network? I want to be able to use the device without internet access, is this possible? I do not want to broadcast outside my network or use cloud storage with the device.

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     1. Keren Lopez July 3, 2018 at 9:55 am

        Hi Andrew,

        Unfortunately, you will need a in-home Wi-Fi internet connection in order to install and use any of our iBaby Monitors. If you have anymore questions or concerns, our customer support team will be happy to answer any of them. You can reach out to them through email at support@ibabylabs.com or by calling at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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137. John Ramacciotti July 3, 2018 at 9:21 am

     My wife got this as a registry gift from Buy Buy Baby.
     The monitor has a well thought-out design and features. I love the 1080P video and is one of the few monitors that has temperature, humidity, and air quality sensors. I also appreciate that you can move the camera using the app.

     UNFORTUNATELY, I have had some issues with the install. It took at least 5 attempts to register the monitor. The bar would go all the way to the right and then stop. When I was finally able to register the monitor it worked for about 3-4 hours one night but when I woke up the next morning the red light on the back of the monitor was solid then it turned to flashing red. I tried to reset and re-register about 4 more times but no luck. I contacted customer service via email on 6/28/2018 and I still have not heard a response. I also called on 6/29/2018 and again on 7/3/2018 but no one picked up.
     I really want this monitor to work since it is one of the few that has the temperature. I am hoping that I just have a bad monitor. However, at this point more frustrating than anything else because it is not working and customer service has not contacted me either.

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138. Misty July 6, 2018 at 2:14 pm

     We lost the cord to connect the monitor to the phone. Can we purchase another?

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     1. Keren Lopez July 6, 2018 at 3:56 pm

        Hi Misty, unfortunately we do not sell iPhone charging cables. But you buy one at the apple store by following this link: https://goo.gl/MZChNf. If you have any other questions or concerns, our customer support team will be happy to answer any of them. You can reach them at (650) 396- 2436 (M-F 9-5 PM PST) or shoot them an email at support@ibabylabs.com. Thank you and I hope you have an awesome rest of your day.

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139. Breno Ornelas Godoi July 9, 2018 at 2:46 pm

     O meu monitor M6 não esta tendo visão noturna mais, parou de uma vez e so funciona quando tem iluminação.
     O que devo fazer?

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     1. Keren Lopez July 10, 2018 at 10:05 am

        Hi Breno,

        We apologize for the inconvenience this is causing you. We understand that having a functioning monitor is critical for you and your family. Firstly, please make sure that your monitor’s night vision is not turned off. You can do so by going to settings > display settings. We recommend that the monitor stays in auto mode so the night vision turns on automatically.

        If this is not the case, I believe a hard reset of your monitor will help restore the monitor to factory settings and help with the night vision. Please follow the reset instructions below:

        1.Open the app and tap the Menu button (upper left)
        2.Select Settings
        3.Scroll down and tap the big pink “Delete iBaby” button
        4.Log out iBaby Care app
        5.Plug the camera into the wall socket
        6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
        7. Re-install the monitor following the on-screen instructions

        If this does not help, please reach out to our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day.

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        1. Breno Ornelas Godoi July 11, 2018 at 3:24 am

           Fiz todos esses procedimentos mas infelizmente não voltou a funcionar.
           vou entrar em contato no email indicado.
           O que estou preocupado é que moro no Brasil e pelo que pesquisei não tem assistência técnica aqui no Brasil e a minha garantia acabou tem 3 meses.

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140. Jason July 10, 2018 at 3:43 pm

     Hi,
     I am planning to take my M7 to my parents house this weekend when we visit. Do I have to do a hard reset just to use it there for a few days?
     Thanks,
     Jason

     Log in to Reply ↓
     1. Keren Lopez July 11, 2018 at 9:47 am

        Hi Jason,

        Since you’re planning to set up the monitor with your parents Wi-Fi internet connection, you will need to complete a hard reset so the monitor forgets the old Wi-Fi and picks up the new one. Unfortunately, at the moment, there is no other way to set up the monitor in a new location without resetting it.

        We will forward this recommendation to our engineers and developers.

        Thank you so much and we hope you have a great rest of your day.

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141. Brian July 12, 2018 at 3:59 pm

     Can I use this with my appletv

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     1. Keren Lopez July 13, 2018 at 10:50 am

        Hi Brian,

        We don’t have a specific app on the apple TV for you to watch your iBaby Monitor. However, if you have an iPhone, you can mirror the app through the apple TV to view it on your TV screen.

        If you have anymore questions, shoot our customer support team a message at support@ibabylabs.com or call at (650) 396- 2436 (M-F 9-5 PM PST). They’ll be glad to answer any other questions you have. Thank you and have a great rest of your day.

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142. Lee Mueck July 15, 2018 at 7:07 pm

     Assessing if this is the right monitor for us. Hoping we can listen to our baby with the phone screen off so we can sleep. this information is not readily available to wanting to look in the manual.
     1. Keren Lopez July 16, 2018 at 11:40 am

        Hi Lee, thank you for your question.

        You can definitely listen to your baby even when your phone is locked.

        If you have any other questions, please don’t hesitate to let me know or you can email our customer support team at support@ibabylabs.com. They’ll be glad to answer any other questions or concerns you may have.

        Thank you and have a great rest of your day.
143. Ashley July 25, 2018 at 8:42 am

     If I close the app on my phone, will it continue to use data when I leave the house? I am getting alerts even when out of house.

     Log in to Reply ↓
     1. Keren Lopez July 25, 2018 at 11:31 am

        Hello Ashley,

        Thank you for your question. If the app is running in the background and if you receive notifications this means your phone is using your data or a Wi-Fi connection. You can choose not run the app in the background and turn off push notifications through your phone’s settings.

        If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5 PM PST). They will be more than glad to help you out with any more questions.

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144. Ron July 26, 2018 at 4:10 pm

     Every couple of days I have to reconnect and resync my phone to the camera. Is this typical?

     Log in to Reply ↓
     1. Keren Lopez July 27, 2018 at 9:44 am

        Hi Ron,

        Thank you for reaching out to us. You definitely shouldn’t have to reconnect your phone to the monitor every couple of days.This means your monitor is having trouble reaching your Wi-Fi connection.

        When this happens please complete a hard reset of the monitor and a reset of the Wi-Fi router. *Since the hard reset will return your monitor to factory settings, please save any images or videos to your phone’s gallery*

        1.Open the app and tap the Menu button (upper left)
        2.Select Settings
        3.Scroll down and tap the big “Delete” button
        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
        5.Re-install the monitor following the on-screen instructions

        If this does not help, please reach out to our customer support at support@ibabylabs.com. They will have more troubleshooting instructions and can guide you through the options you have.

        Thank you and have a great rest of your day.

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145. Timothy Williams July 27, 2018 at 5:11 am

     Hi, our night vision function seems impaired. We have unplugged the M7 to reset and cleaned the camera. What else can we try?

     Log in to Reply ↓
     1. Keren Lopez July 27, 2018 at 10:51 am

        Hi Timothy,

        Thank you for reaching out to us. If your iBaby monitor’s night vision is not working properly, it may be due to the level of lighting in the environment where the receiving is installed or the amount of power the monitor is receiving. To troubleshoot the night vision, please follow these steps:

        1. Please check the lighting of the environment where your iBaby monitor is installed. If there is too much ambient light in the area the night vision may not engage.
        2. Make sure your night vision settings are correct by opening the iBabyCare app > Menu > Settings > Display Settings. You will have the option to choose between Auto/ On/ Off, once this is done, please SAVE. You may have to log out, exit your iBabyCare app, and log back in.
        3. If a halo effect is being displayed on your iOS or Android device, the iBaby monitor my be pointed at a reflective surface, preventing night vision from activating. Adjust the camera to point away from reflective surfaces.
        4. Cover the lens of your iBaby monitor and listen for an audible click, or look for the red infrared (IR) LEDs on the front of you baby monitor that should turn on. If the light do not turn on, the iBaby monitor may not be receiving enough power to turn on the IR lights. Connect the camera to a different power adapter or different power outlet.
        5. Finally, please complete a hard reset of the monitor by following these instructions below *SAVE all images/videos before doing a FULL RESET*

        Reset Instructions:

        1. REMOVE monitor from the iBabyCare app and log out of your account in the iBabyCare app.
        Menu>Settings>Delete “iBabyXXXXXXXX” button & Menu>LogOut
        2. Unplug iBaby’s power adapter from the wall outlet, or carefully disconnect the iBaby monitor from the power adapter.
        Allow at least 10 seconds before plugging the power adapter back into the outlet, or reconnecting the iBaby monitor.
        3. Under the USB tab, located at the bottom of your iBaby monitor. Pull tab open, you will then see the USB port and a little black reset button.
        Press and HOLD the RESET button for about a minute or until you hear a jingle.

        If you are still experiencing the same issues with your monitor, please send an email to our customer support: support@ibabylabs.com with the following information:

        * What is your iBaby monitor’s model?
        * Who is your ISP (internet service provider)?
        * Are you using an iOS or an Android device?
        * What is the status light on your iBaby monitor? (Blinking or Solid, please include color(s))
        * Where the device was purchased and when? (Proof of purchase)

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     2. Emily S Athey April 8, 2020 at 6:56 pm

        H ave had and used my iBaby for 5 months now and suddenly it has began blinking red. I read that it is a wifi problem and reset my wifi but it is still blinking. What do I need to do to fix this issue?

        Log in to Reply ↓
        1. Keren Lopez April 13, 2020 at 5:25 pm

           Hi Emily,

           Thank you for reaching out. You will need to complete a hard reset of your monitor since the LED light is flashing red. Please follow the instructions down below:

           ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

           1.Open the app and tap the Menu button (upper left)
           
2.Select Settings
           
3.Scroll down and tap the “Delete ” button
           
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds then let go. You will then hear the iBaby ringtone or the monitor will begin to rotate depending on the model you have. Please wait until the LED light flashes red, then proceed to the next step.
           
5. Re-install the monitor following the on-screen instructions

           If this does not help, please email our customer support at support@ibabylabs.com. Thank you and have a great day!

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146. Kirellos July 30, 2018 at 9:03 pm

     Are there any efforts being made to create an app for a desktop/laptop, particularly for Mac, in my case? or an Apple TV app? either of those would be immensely helpful and a great service that many customers would likely appreciate!

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     1. Keren Lopez July 31, 2018 at 10:33 am

        Hi Kirellos,

        Thank you for your suggestion.

        This idea would be a great upgrade to our iBaby monitors. We will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day.

        Log in to Reply ↓
147. Louis August 2, 2018 at 5:34 pm

     This product is overrated and could be so much better. For a point of reference we have a 100mb internet connection and good wireless connectivity with little interference throughout our apartment. We use one iPhone and 2 Androids.

     1. The iPhone and Android app’s are buggy. The video feed will work most of the time; we need to kill/restart the app and restart the get a live feed. Push notifications for noise or movement are delayed sometimes by hours. Noise detection is unreliable and delayed. Using the Dormi App (Android) in place of this actually gives us real time noise and works as we would have expected this app to.

     2. The app doesn’t work via a browser. Which is a major short coming.

     3. The app has no dark mode. This is really annoying if we launch the app at 3am… Thanks for waking us up with that bright light.

     The build quality of the unit is good. But to be honest there are cheaper more reliable baby monitors available.

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148. Lauren August 3, 2018 at 4:19 am

     We continue to get sound detection alerts when there is no noise in the room. I have tried resetting the monitor but it continues to be triggered. Sensitivity is set to medium which is what we have had it at for the last 10 months without issue. How do we fix! Have had to turn off the alerts which isn’t ideal for a monitor! Thanks!

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     1. Keren Lopez August 3, 2018 at 3:54 pm

        Hi Lauren, I apologize for the inconvenience this is causing you. We understand it’s frustrating to have this occur to you. Firstly, I believe that wiping the monitor clean with a hard reset will help with this matter. But before we complete the reset, please save any images or videos to your camera roll as they will be deleted once the monitor is reset to factory settings.

        Please follow these instructions:

        1. Delete You iBaby Camera form the app. (Settings > Delete Button)
        2. Log Out of the iBaby Care App
        3. Delete the App
        4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
        5. Download the iBaby Care App from the App store
        6. Install the monitor following the on-screen instructions

        Once you have installed the monitor, please set your motion sensitivity settings to the lowest. This will prevent your monitor from sending you so many notifications. We also have an update coming soon that will add two more sensitivity levels that will combat the high volume of notifications.

        If you have anymore questions, please don’t hesitate to contact our support team at support@ibabylabs.com or at (650) 396-2436 (9-5 PM PST).

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149. Rami August 3, 2018 at 11:24 am

     can this monitor be connected to internet and accessed from outside the house if we are leaving the baby with a nany?
     1. Keren Lopez August 3, 2018 at 2:38 pm

        Hi Rami, Thank you for asking. You can definitely access all the features and view the monitor’s video feed from outside your home. Let me know if you have any other questions I can help you out with. Thank you and have a great rest of your day.
150. Andrew Mettrick August 5, 2018 at 3:24 am

     Hi we have a M6S and have been using the white noise function at night (for about 4 months now) and have it play for 12hours at a time. However more recently the white noise has stopped playing many times during the night and we are having to turn it back on again and again (sometimes 5-6 times in 8 hours).
     Are you able to give any ideas as to why it should stop playing after being set to play for 12hrs?
     Thanks, love the monitor and the use of technology and we have recommended it to many friends!

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     1. Keren Lopez August 6, 2018 at 10:42 am

        Hi Andrew,

        I apologize for the inconvenience this is causing you. Here at iBaby we understand that having the white noise function is crucial for you and your baby.
        I have received notice that our engineers are working hard to fix this matter and should be resolved in the next 24 hours.

        We apologize again and appreciate your patience and high recommendation to your friends. Thank you so much and have a great rest of your day.

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151. Dan August 8, 2018 at 5:51 am

     Hi,

     When ever we are notified of movement, how can we view the recorded video of 15 seconds? Where is stored?

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     1. Keren Lopez August 8, 2018 at 12:05 pm

        Hi Dan,

        Thank you for your question. All video and photos you take, including alert videos/photos, are stored in your gallery. This is located on the upper right hand of your video feed. It will look like a small outlined picture of a mountain. If you have an Android device, your images and videos will automatically be saved to your phone’s camera roll.

        If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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152. kristina kuervers August 9, 2018 at 8:10 pm

     I am trying to re add songs that i initially had on my sons playlist, and is only says “ThIs file is protected by DRM we do not have permission to access it’
     It now says that with every song it have and the ones that worked before. Thanks!

     Log in to Reply ↓
     1. Keren Lopez August 14, 2018 at 10:18 am

        Hi Kristina, I’m so sorry for the inconvenience this has caused you. Can you please take a screenshot of this message and email it to our customer support team at support@ibabylabs.com. They will be glad to help you out with this matter. Thank you and have a great rest of your day.

        Log in to Reply ↓
        1. kristina August 15, 2018 at 8:19 am

           Done. Thank-you.

           Log in to Reply ↓
153. Aisha August 10, 2018 at 11:38 am

     I just got the m6T baby monitor , but it doesn’t work when its not plugged!
     I thought it was wireless ???? Is it wireless and i am facing a problem or is it not wirless to begin with ???
     Please let me know
     Thank you in advance!
     1. Keren Lopez August 14, 2018 at 10:33 am

        Hi Alisha,

        We apologize for the inconvenience this has caused you. All of our iBaby Monitors are wired monitors that must remain plugged in to a power outlet for them to work.

        If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
154. Amanda August 11, 2018 at 4:35 pm

     So for our first baby we made the mistakes of thinking we had to spend more to get more. We spent a bloody fortune on our first monitor, upwards in the $400 range. The for our second baby we spent a lot of time reviewing monitors. Everywhere we turned all the super tech sites reviewed the iBabyCare monitor as one of the best so we took the leap. We love it! It is a million times more clear both during the day and at night. We are beyond happy, highly considering getting rid of our other monitor and buying another iBabyCare for the toddlers room!

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155. Jennifer August 12, 2018 at 4:34 am

     Hi there…I am looking to purchase this monitor and we are frequent traveller and just want to make sure we won’t have any issues using this with Hotel wifi? I’ve read some comments elsewhere suggesting it can’t be used anywhere there are firewalls or where you have you login to an account. ie. guest accounts at hotels.
     Thanks!

     Log in to Reply ↓
     1. Keren Lopez August 14, 2018 at 11:00 am

        Hi Jennifer,

        Our iBaby Monitors will not install/ work on a hotel Wi-Fi because of the firewalls the hotel sets up. This is to protect your and your baby’s security. If you would like to use the monitor at a hotel, we recommend using a portable hotspot, that acts as a Wi-Fi router.

        If you have any more questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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156. Stacey August 15, 2018 at 1:28 pm

     Hi, my iBaby app keeps closing unexpectedly. I’ve tried restarting my phone. I don’t want to uninstall/re-install because my phone is the primary owner and I’m afraid of undoing all the settings. What troubleshoot tips do you have? My app is up to date.
     It’s very inconvenient and frustrating. It only stays open for about one second.

     Log in to Reply ↓
     1. Keren Lopez August 16, 2018 at 10:35 am

        Hi Stacey,

        We apologize for the inconvenienced this is causing you. Does anyone else use the same account login information to view your monitor? This usually happens when someone tries to use the same account information, therefore resulting in the app quitting on one phone.

        If this is the case, all additional viewers must use their own login information and be invited as an invited user. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app. Then select View & Invite Users. Now you can invite them by email as well as modifying their access. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

        If the user is already on the list, tap on their email address, delete the user and re-invite. ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

        If this is not the case, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). They will walk you through more troubleshooting information. Thank you and have a great rest of your day.

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157. Katie August 15, 2018 at 6:45 pm

     Hello, I gave access of my iBaby monitor account (email and password) to someone because at the time I did not realize you could invite someone as a guest etc. The person still has access to my camera on their phone, is there anything I can do to kick them off of my account/camera? Possibly a soft reset or create a new email address for my camera? Thank you for your help

     Log in to Reply ↓
     1. Keren Lopez August 16, 2018 at 10:24 am

        Hello Katie, thank you for reaching out.

        Please log out of your iBabyCare App and change the password on your account by following the password reset instructions.

        Once you have changed the password, unplug the monitor and plug it back in. This should prevent anyone else who had your password from having any more access to your account.

        If you have any more questions, please don’t hesitate to reach out to customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

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158. Vasilis August 16, 2018 at 4:39 am

     Hi,
     Does the iBaby Monitor M6S, work without internet connection? Assuming the device is connected using WiFi to the home router, does it work with the internal IP addresses without the need for broadband connection.
     Thanks a lot

     Log in to Reply ↓
     1. Keren Lopez August 16, 2018 at 4:17 pm

        Hi Vasillis, thank you for reaching out.

        All of our iBaby Monitors are Wi-Fi monitors that need an internet connection to function. Since our monitors are not IP cameras, they will only work with an internet connection.

        If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com.

        Thank you and have a great rest of your day.

        Log in to Reply ↓
159. Dan August 17, 2018 at 6:05 pm

     Ever since updating to Android 9.0 the app doesn’t work; it just gets stuck on tbe splash screen and never fully opens. Are you coming out with an update soon?

     Log in to Reply ↓
     1. Keren Lopez August 20, 2018 at 10:53 am

        Hi Dan,

        We apologize for the inconvenience this is causing you. We understand that having a functioning monitor is crucial for your family.

        Please follow the rest instructions below. *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings.* We also recommend that once you install the monitor you do so on the 2.4 GHz internet connection, as most customers have success installing on this frequency.

        1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
        2. Log Out of the iBaby Care App
        3. Delete the App
        4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
        5. Download the iBaby Care App from the App store
        6. Install the monitor following the on-screen instructions

        If this reset does not help your connectivity issue, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

        Log in to Reply ↓
160. Lyndsay marton August 17, 2018 at 9:02 pm

     We are experiencing the screen looking purple when my husband and I view our baby’s nursery the screen is purple. Do know what could be causing this?It just started happening today. It shows up on both or our screens and it makes it difficult to view the baby clearly.

     Log in to Reply ↓
     1. Keren Lopez August 20, 2018 at 9:58 am

        Hi Lyndsay,

        We apologize for the inconvenience this is causing you. We know it’s highly important for you and your family to have a functioning monitor.

        Since this might be an internal problem, we urge you to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST) for troubleshooting information or to explore your options.

        Thank you and have a great rest of your day.

        Log in to Reply ↓
        1. Molly December 31, 2018 at 5:44 pm

           Ours is doing the same. Did you find a resolution?

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           1. Keren Lopez January 2, 2019 at 9:41 am

              Hi Molly, thank you for reaching out.

              Since this might be an issue with the internal monitor, we urge you to contact our customer support team at support@ibabylabs.com or call at (650) 396- 2436 (M-F 9-5 PM PST). They will be able to offer your more information on how to fix these issues. Thank you and have a great rest of your day.

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161. Jim August 18, 2018 at 10:53 am

     Hi, we have an M6T and just recently it started having problems. When I open the app, the camera picture appears and it works for a bit, then the loading circle starts and the camera freezes. I’ve reset the camera, the Belkin wifi extender, and router but it still does the same thing–camera image starts when the app is opened, works for a few seconds, then the loading circle starts and camera freezes. Wifi in the house is fine, and the wifi extender works fine with other devices connected to it. Any ideas?

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     1. Keren Lopez August 20, 2018 at 10:45 am

        Hi Jim,

        We apologize for the inconvenience this is causing you. We understand that having a functioning baby monitor is of high importance to you and your family. I believe that deleting the monitor and completely resetting can help this matter.

        *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings. Once you’re installing, please make sure you do so on the 2.4 GHz Wi-Fi internet connection.*

        1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
        2. Log Out of the iBaby Care App
        3. Delete the App
        4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
        5. Download the iBaby Care App from the App store
        6. Install the monitor following the on-screen instructions

        If this reset does not help your connectivity issue, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

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162. Matt August 18, 2018 at 2:13 pm

     The pause button does not work when playing music. It has the circular loading sign over it. The only way to stop the music/noise is to start listening or speaking. Is there a fix for this?

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     1. Keren Lopez August 20, 2018 at 10:34 am

        Hi Matt,

        Thank you for reaching out. I believe a hard rest of the monitor will help this matter. Please follow the instructions below.

        *Before resetting, please save any images or videos from the App to your camera roll as they will be deleted when the monitor is reset to factory settings.*

        1. Delete Your iBaby Camera form the app. (Settings > Delete Button)
        2. Log Out of the iBaby Care App
        3. Delete the App
        4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
        5. Download the iBaby Care App from the App store
        6. Install the monitor following the on-screen instructions

        If this reset does not help, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST), they will be more than glad to help troubleshoot this matter. Thank you and have a great rest of your day.

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163. Roland Taylor August 20, 2018 at 3:18 pm

     We really didn’t know what to expect or even what to purchase when looking at monitors. But, the M7 has worked like a charm! Easy to install, very reliable, and most important to me is the safety and peace of mind it provides. Plus, the customer experience is top notch. You never feel like a number. Very attentive and super helpful. I’d recommend this product and company to anyone!

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164. Mallory Neal August 22, 2018 at 8:16 am

     Does it have to be plugged in to work?

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     1. Keren Lopez August 22, 2018 at 10:40 am

        Hi Mallory,

        Thank you for your question.

        Yes, our monitors must remain plugged into a power outlet in order for them to work. If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com.

        Thank you and have a great rest of your day.

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     2. Darren September 25, 2018 at 10:31 pm

        Hello,

        I’m very interested in this product, but have been seeing negative feedbacks from many users about the app not working. Is this something ibabylabs are looking to resolve soon? Are there any major improvements expected in the next software version release?

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        1. Keren Lopez September 28, 2018 at 9:31 am

           Thank you for your interest in our iBaby Monitors. The matter that has been going around involves iOS 12 and Apple’s MFi program. Our engineers are still working hard to resolve this matter with Apple. But this matter does not affect new customers since all of our new products have been updated to be compatible with iOS 12.

           If you have any questions, please reach out to our customer support team at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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165. Brian August 23, 2018 at 11:31 am

     The iBaby Android app does not work well with the new version of Android 9. I keep having to uninstall and reinstall the app to get it to work. It’s really annoying.

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     1. Keren Lopez August 27, 2018 at 9:48 am

        Hi Brian,

        I sincerely apologize for the inconvenience this has caused you. Here at iBaby we understand that having a functioning baby monitor is crucial for you and your family.

        We have arranged for you to download the test app until the App is uploaded to the Google Play Store (The App will be uploaded by Friday).

        Please download the test app by going to this link:

        fir.im/M6sAndroidTest
        Password:ibabylabs123

        Please let me know if you have any trouble. Thank you and have a great rest of your day.

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166. caroline August 24, 2018 at 10:42 am

     can you add additional cameras to this? does the app split screen. I have a 2 year old and am expecting twins so I need. 3 cameras total

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     1. Keren Lopez August 24, 2018 at 2:07 pm

        Hi Caroline,

        Thank you for asking. You can add multiple cameras to one account and manually toggle between them to see the video feed. Currently at the moment, we do not offer split screen viewing (though it’s coming soon!). Also, if you decide to set up alerts you will receive individual notifications labeled with each monitor name so you know where it comes from. If you have any other questions, please don’t hesitate to contact us again!

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     2. Brittany Feus August 30, 2018 at 10:26 am

        When is the split screen coming? Will it be on the app and work as an update or will it be with a newer camera?

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        1. Keren Lopez August 30, 2018 at 12:26 pm

           Hi Brittany,

           Thank you for your question. The split screen feature will come in the form of an app update. The estimated time of launch will be in the next few months (Fall Months).

           If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

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        2. Keren Lopez August 30, 2018 at 12:29 pm

           Hi Britany, thank you for your question.

           The split screen feature will come in the form of an app update. This should be available in the next few months (Fall months).

           If you have any other questions, please don’t hesitate to contact us again or contact our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day!

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167. Jeremy Crawford August 26, 2018 at 10:12 am

     How much data will the camera use from my home internet plan? Does viewing in the house utilize that data, or is it just broadcast locally?

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     1. Keren Lopez August 27, 2018 at 5:18 pm

        Hi Jeremy,

        Thank you for reaching out. The iBaby monitor tends to use around 500mb of date per day. But this hugely depends on the resolution you choose for your video display. The higher the resolution, the more data it will use, the lower the less data.

        If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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168. Jeremy Crawford August 26, 2018 at 10:14 am

     How much data from my home Internet plan will the camera use? When using the app in the home, will it still use up Internet data, or is it just broadcast locally?

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169. Lauren W August 27, 2018 at 1:57 am

     We use the continuous white noise on the ibaby, but recently it has stopped working. I am thinking it happens when another user logs in to view the monitor (grandparent or my husband). Is there anyway to keep the white noise going no matter who logs in?

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     1. Keren Lopez August 27, 2018 at 11:35 am

        Hi Lauren,

        I apologize for the inconvenience this is causing you.

        The white noise should not stop working just by someone viewing the monitor. However, if someone from your invited list taps on the talk button, the white noises will automatically stop working since both the music and two-way audio talk come out from the same speakers.

        If this is not the case, please reach out to our customer support team at support@ibabylabs.com. They will be more than glad to further troubleshoot this matter.

        Thank you and have a great rest of your day.

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170. Lacey August 31, 2018 at 1:25 pm

     Does this have a HEPA filter on it?

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     1. Keren Lopez August 31, 2018 at 1:56 pm

        Hi Lacey,

        Thank you for your question!

        Our iBaby Air does not require any HEPA filters.

        Log in to Reply ↓
171. Jennifer S September 7, 2018 at 10:55 am

     When I try to connect the camera to a new device, it disconnect from the previously connected device. The message I get is that it is “re-registered” to the new device and will disconnect.

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     1. Keren Lopez September 10, 2018 at 10:13 am

        Hi Jennifer,

        Thank you for reaching out to us.

        Please note that only 1 person can be the Account Owner for each monitor. All other users are Invited Users/Viewers. This means that if someone wants to view the monitor, they cannot use the account owner information or they will receive the same message and time out.

        You can invite users/ viewers by sending an invite through the app. Each invited user/viewer will then need to register and create their own individual account with the same email address the invitation was sent to.

        Note: When you invite a user, you will not receive a confirmation e-mail. Once the user creates their own personal account, they will use this account to log in and load the video feed.

        If you have any more questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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172. Katherine Gomez September 9, 2018 at 8:13 pm

     Can I add a second camera?

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     1. Keren Lopez September 10, 2018 at 10:41 am

        Hi Katherine,

        Thank you for your question! Yes, you can definitely add a second camera (multiple monitors) to your account.

        If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

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173. Liz September 10, 2018 at 4:09 pm

     When I view the 15 video alert it has no sound, anyway to have this on?

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     1. Keren Lopez September 11, 2018 at 3:10 pm

        Hi Liz,

        Thank you for reaching out. I believe that a hard reset of the monitor will help this situation. Please, if you have any images or videos in the gallery save them to your camera roll before the reset since they will be deleted.

        Reset Instructions:

        1. Delete You iBaby Camera form the app. (Settings > Delete Button)
        2. Log Out of the iBaby Care App
        3. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
        4. Download the iBaby Care App from the App store
        5. Install the monitor following the on-screen instructions

        When you begin receiving video notifications, please make sure that the sound on your phone is fully on so you can listen. If this did not troubleshoot this matter, please reach out to our customer support team at (650) 396- 2436 (M-F 9-4 PM PST) or at support@ibabylabs.com. They will be glad to further troubleshoot your monitor.

        Thank you and have a great rest of your day.

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174. Gina September 13, 2018 at 4:32 am

     My iBaby M6 won’t ever hold charge. If I keep it plugged in there is a constant buzzing noise and won’t hear sound, although when I unplug it it will work properly. But will only stay charged about an hour. This monitor was given to me as a gift less than 3 months ago. It has not worked properly since i opened the box but did not have a receipt to return.

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     1. Keren Lopez September 13, 2018 at 10:57 am

        Hi Gina,

        I apologize for the inconvenience this has caused you. Here at iBaby we understand that having a functioning baby monitor is crucial for your family’s well-being.

        However, all our iBaby Monitors do not function on batteries and must always remain plugged in to a power source. Please, reach out to our customer support at (650) 396- 2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more information on what you can do regarding this matter.

        Thank you and have a great rest of your day.

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175. Johannah Brown September 14, 2018 at 11:12 pm

     How do I down load the most updated filmwear version? I no longer have control of the listening function.

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     1. Keren Lopez September 17, 2018 at 9:35 am

        Hi Johannah,

        To update your firmware, you must first exit out of the App, then proceed to unplug the monitor and immediately plug it back. Please wait 5 minutes for the monitor to download any new firmware updates without opening the iBaby Care App.

        Once the five minutes are up, you can open the app and check the camera firmware update by going into settings > camera & App information.

        As for you not being able to have control of the listening function, please make sure that if you’re an invited user that the account owner has given you access to the listen feature. This can be done on their phone by going into settings > invite & view users and then tapping on your email address.
        The account owner then has the ability to provide you with the listening function.

        If none of these steps help solve this matter, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

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176. Tal Ditye September 21, 2018 at 12:12 pm

     We got our hands on the iBaby Care M7 and put it to the test! And guess what? It ended up on the Top 6 baby monitors of the year, with its outstanding features list, reliability, and versatility! Highly recommended!

     Check out our full review of the iBaby M7 at our website: https://mommyhood101.com/best-video-baby-monitors-2018-ratings

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177. skeeley24 September 23, 2018 at 8:41 am

     Can I download the app onto a kindle fire??

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     1. Keren Lopez September 24, 2018 at 10:15 am

        Hi Skeeley,

        Unfortunately, our iBaby monitors are not supported on the Kindle Fire. We will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day!

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178. Daniel September 24, 2018 at 12:28 pm

     Hi,
     How many phones can I conect to the baby monitor simultaneously?
     The temperature is only in fahrenheit?

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     1. Keren Lopez September 24, 2018 at 4:15 pm

        Hi Daniel,
        Thank you for your question.

        You can add unlimited users (phones) to connect, view, and access the iBaby Monitor. You can also switch the temperature settings to either fahrenheit or celsius.

        If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com. Thank you!

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     2. Lauren September 27, 2018 at 10:41 am

        Can we update the iPhone to IOS8 yet? Have the bugs with the update been corrected?

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179. CeeCee September 26, 2018 at 9:46 am

     I have a M6S. It’s stuck on the “We Are Now Activating Your Monitor” screen. The pink progress bar is completed. I’ve reset multiple times and each time it’s the same thing.

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     1. Keren Lopez October 1, 2018 at 10:56 am

        Hi CeeCee, I do apologize for this inconvenience. We understand that having a functioning baby monitor is crucial for you and your family. If you are using a device with iOS 12, Please, I urge you to email our customer support team at suppport@ibabylabs.com. They will guide you through some important steps that will help install your iBaby Monitor.

        Option #2: If you have an older iOS device with iOS 11 or under, please install your monitor through it. This will then allow you to install your iBaby monitor without any issues and to use it on iOS 12.

        Thank you and have a great rest of your day.

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180. Fernando September 28, 2018 at 4:43 am

     I just bought a M7 and tried to configure it using an iPhone with iOS 12. I’m struggled in a screen that says “We are now Activating your monitor” what a I should do? I tried hard reset but I got the same problem.

     Log in to Reply ↓
     1. Keren Lopez October 1, 2018 at 9:41 am

        Hi Fernando, I do apologize for this inconvenience. We understand that having a functioning baby monitor is crucial for you and your family. Please, I urge you to email our customer support team at suppport@ibabylabs.com. They will guide you through some important steps that will help you with your iBaby monitor on iOS 12,

        Option #2: If you have an older iOS device with iOS 11 or under, please install your monitor through it. This will then allow you to install your iBaby monitor without any issues and to use it on iOS 12.

        Thank you and have a great rest of your day.

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181. Monica September 29, 2018 at 12:42 am

     What is the difference between the M6 and the M6T? Also can I connect two phones to the same monitor ?
     1. Keren Lopez October 1, 2018 at 11:11 am

        Hello Monica, Thank you for your interest in our iBaby Monitor. The main difference between the M6T and the M6 is that the M6T can detect temperature and humidity.

        You can definitely set up multiple monitors at the same time. All you need to do is toggle between each monitor to see each individual video feed.

        If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com. Thank you and have a great day.
182. Catherine October 1, 2018 at 8:15 pm

     Whenever I go to a new room my iBaby monitor will not connect, even when I try to add it as a new device. It’s worked before in the other room and now it does not. I’m dissapointed because I’m trying to move my baby to her room but without a working monitor I am unable to do so!

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     1. Keren Lopez October 2, 2018 at 10:03 am

        Hi Catherine, we apologize for the inconvenience this has caused you. We understand that having a functioning monitor is crucial for this new transition in your baby’s life. I believe that a hard reset of the monitor will help with your iBaby monitor.

        Please follow the instructions below. But remember, before you complete the reset, please save any images or videos on the iBabyCare App gallery to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)
        2.Select Settings
        3.Scroll down and tap the “Delete ” button
        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
        5. Re-install the monitor following the on-screen instructions

        If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

        Thank you and have a great rest of your day.

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183. Kaitlin Harty October 2, 2018 at 2:21 pm

     kaitlind.42@gmail.com my internet password changed and since then I have been unable to reconnect my baby monitor. I have reset it, reinstalled the app, done everything it says to online. I have emailed and called customer support and have received nothing back.

     Log in to Reply ↓
     1. Keren Lopez October 3, 2018 at 9:48 am

        Hi Kaitlin,

        I apologize for the inconvenience this has caused you. I believe that a hard reset of the monitor will help solve this matter. Please follow the reset instructions below. (Please, before you reset the monitor, save any images or videos in the App to your phone. These will be delete after the hard reset.)

        1.Open the app and tap the Menu button (upper left)
        2.Select Settings
        3.Scroll down and tap the “Delete ” button
        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
        5. Re-install the monitor following the on-screen instructions

        If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

        Thank you and have a great rest of your day.

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184. Megan October 5, 2018 at 4:11 pm

     Does this monitor require a WiFi connection or can it also run through 3G/LTE? Thank you!

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     1. Keren Lopez October 8, 2018 at 10:39 am

        Hi Megan,

        The iBaby M6S requires a Wi-Fi internet connection. Once the monitor is installed, you can view it on your phone using any Wi-Fi available or your phone’s LTE data.

        If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

        Thank you and have a great day.

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185. Mauricio Mata October 7, 2018 at 9:25 pm

     My monitor just start getting a ref light blinking, I try to reconfigure it to set new wireless network and during activation progress the bar shows progress until the end but never ends and pass to step 2 … what I can do ? , I create a ticket for this but I never get any response back 🙁

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     1. Keren Lopez October 8, 2018 at 9:51 am

        Hi Mauricio, I’m so sorry this has happened to you. Since you’re trying to install the iBaby monitor using a new wireless network, you will need to complete a hard reset so the monitor forgets the old network and recognizes the new one. To do so please follow the instructions below.

        (Please, before you reset the monitor, save any images or videos in the App to your phone. These will be delete after the hard reset.)

        1.Open the app and tap the Menu button (upper left)
        2.Select Settings
        3.Scroll down and tap the “Delete ” button
        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
        5. Re-install the monitor following the on-screen instructions

        If this does not help, please send an email to our customer support team at support@ibabylabs.com or reach out to us at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to further troubleshoot the monitor and offer you some more tips.

        Thank you and have a great rest of your day.

        Log in to Reply ↓
186. Lauren Wade October 10, 2018 at 5:55 pm

     Blinking green light, and my camera just shows black. Help!!

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     1. Keren Lopez October 11, 2018 at 10:05 am

        Hi Lauren, Thank you for reaching out. A blinking green light means that the device is connected to Wi-Fi, but not activated. So to fix this matter I believe a hard reset of the monitor will help.

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button
        
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions

        If this does not help your matter, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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187. cerveloiron October 10, 2018 at 9:39 pm

     I received my AIR but unfortunately I am having difficulty installing it. i tried for several phones and tablet but
     the installation keeps on failing. I did everything including WIFI , AIR and app/phone reset but still got an issue.
     I contacted customer service thru mail but still not received response from them. Contacted thru call, no response to, either you’ll stay in the line for at least 30 minutes, or you’ll get a response Cust Serv is unavailable to take your call. Could be a good product in general but
     having issues with after purchase support i s definitely a deal breaker. will definitely return product! Very Disappointing!

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188. Korye Blackmon October 12, 2018 at 10:55 pm

     Do i have to be on wifi to use ibaby? I can see when im on wifi but the second i leave the house I cant see my baby anymore.

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     1. Keren Lopez October 15, 2018 at 12:46 pm

        Hi Korye, I’m so sorry to hear that you are not able to see your iBaby monitor video feed. Please refresh your carrier data by turning on air mode and then turning it off. This will cause your LTE data to refresh. Also, if your data signal isn’t strong enough, lower the resolution of the video feed.

        If this does not help please reach out to our customer support, they will help troubleshoot your monitor. You can reach them at support@ibabylabs.com. Thank you and have a great day.

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189. Jenna McIntyre October 12, 2018 at 11:35 pm

     My ibaby (m6) does not send notifications if the app is not running (actually on the screen), but as soon as I open the app it pops up with alerts if there’s any (tiny from baby’s music) noise at all. I’m running ios12 on an iPhone X.

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     1. Keren Lopez October 15, 2018 at 10:29 am

        Hi Jenna,

        Thank you for reaching out. I apologize for the lack of notifications you’re receiving on your mobile device. This can usually be fixed by going into your iPhone’s settings and allowing the iBabyCare App from sending you notifications. You can do so by going into your iPhone X settings > notifications. Choose iBabyCare and toggle the allow notifications.

        If you’re still not receiving notifications, please reach out to our customer support team at support@ibabylabs.com. They will be glad to troubleshoot this matter. Thank you and have a great rest of your day.

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190. Wachira October 18, 2018 at 2:19 am

     Hi I love your product and currently have 5 different cameras set up for our little baby! But I currently just updated my iPhone to ios 12 and all of them suddenly stopped working. How long and are your app developers working on a update/patch for the new ios 12???

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     1. Keren Lopez October 18, 2018 at 9:58 am

        Hi Wachira, I apologize for the inconvenience this has caused you. Here at iBaby we know that it’s highly important to have a functioning baby monitor for your family. I have forwarded your email to our customer support team and you should receive a message from them soon. Thank you and have a great rest of your day.

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191. sonia senn October 22, 2018 at 3:10 pm

     It doesn’t seem as if the iBaby recognizes that I am connected to WiFi. I have deleted app and reinstalled, unplugged my WiFi and tried reconnecting in the same room, I have also tried contacting you guys via email and phone and have had no response. The red light is steady… I reset I IBaby as well!

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     1. Keren Lopez October 24, 2018 at 9:59 am

        Hi Sonia, I apologize for the inconvenience this has caused you. We understand that having a functioning baby monitor is crucial for you and your family. Unfortunately, since Apple has yet to release an iOS 12.1 update, the bug is still preventing iBaby monitors from installing. It is estimated that Apple will release an update in the upcoming week. I will forward your email to our customer service tech with the options you have in order to resolve this issue. Thank you and have a great rest of your day.

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192. Cavin Cisler November 1, 2018 at 6:57 am

     My wife & I both use iPhones with the new iOS 12. We just bought the iBaby M6s but cannot get the app to setup. We have reset every step in the process but are stuck at “We are now activating your monitor”. Is there an interference issue?

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     1. Keren Lopez November 1, 2018 at 9:54 am

        Hi Cavin,

        I apologize for the inconvenience this has caused you. Have you updated your iPhone to the most recent iOS update (iOS 12.1). This update should fix any installation issues you may be facing. If that’s not the case, and you do have iOS 12.1 installed, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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193. Richard November 2, 2018 at 2:05 am

     My baby is at the age where she starts playing with the camera. I tried to raise the camera out of reach but the tilt feature won’t go any lower. Is there a solution to this? What are customers doing when their kids are old enough to play with the camera?

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     1. Keren Lopez November 2, 2018 at 9:28 am

        Hi Richard, I’m sorry to hear about this problem. Do you have a wall mount to install the monitor? With the iBaby wall mount you can place the monitor anywhere out of reach from your baby.You can purchase it online from our accessories section.

        Also, if you have the iBaby Care M7 the tilt (up and down) will be 140° but if you have any other monitor (M7 Lite, M6S, M6, M6T) the tilt will only be 110°.

        If you have any other questions, please don’t hesitate to reach back to us or contact our support team at support@ibabylabs.com. Thank you and have a great rest of your day.

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194. Jaya November 6, 2018 at 12:01 am

     I am facing major connectivity issues with our new M6T monitor. We did a reset a couple of times , we rebooted the router still no luck. The WiFi is working fine on all other devices. The motniors gets stuck on installation. Please help

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     1. Keren Lopez November 6, 2018 at 9:27 am

        Hi Jaya, I’m so sorry for this inconvenience. When you try to install the monitor, do you click allow when the Share Wi-Fi notification pops up? You must allow access in order to continue with the installation. Also, If you’re installing on an iPhone, please make sure that your device is updated to the latest software iOS 12.1.

        If none of this helps, please reply back with your contact information and best time to reach you so our customer support can guide you through some troubleshooting steps. Thank you and have a great rest of your day.

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195. Sarah November 9, 2018 at 5:32 pm

     Hello,

     We are having problems installing the ibaby. We are following all of the steps but never get the option to share the WiFi what can be done?

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     1. Keren Lopez November 12, 2018 at 9:54 am

        Hi Sarah,

        I apologize for the inconvenience this has caused you. If you’re using an iPhone please make sure your software is updated to the latest iOS 12.1. This will fix any Wi-Fi issues during installation. Thank you and have a great day.

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196. Kellie November 11, 2018 at 10:10 pm

     I thought at one point I saw an option to change the color of the red lights, is that an option? I love having our M6 in my toddlers room but she tells
     Me that “he’s angry” because it looks like a big red eye and it scares her. Trying to figure out a work around here. Thanks

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     1. Keren Lopez November 12, 2018 at 10:11 am

        Hi Kellie, I apologize for the inconvenience this has caused you. Unfortunately, our iBaby video monitors do not change colors, only our Air monitors do. The red light you see is the infrared light that allows you to use night vision. If this red light is unusually bright, please send an email to our customer support team with images of your monitor at support@ibabylabs.com.

        They will be able to offer your more insight on how to fix this matter. Thank you and have a great rest of your day.

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197. Tara November 12, 2018 at 12:00 pm

     Do I need to be connected to a secure network? I’m traveling and would like to use it with the hotel wifi. Is that possible?

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     1. Keren Lopez November 12, 2018 at 3:59 pm

        Hi Tara,

        Thank you for reaching out. Unfortunately you will not be able to install your iBaby monitor to a hotel’s Wi-Fi. That’s because hotels are not secured enough and have certain firewalls that will not allow your iBaby Monitor to install. For your security, we suggest you use a portable hotspot that will act as a private/ personal router. This will then allow your to install the monitor.

        If you have any other questions, please don’t hesitate to contact us again or reach out to our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day.

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198. Ian November 13, 2018 at 4:27 am

     Connectivity is excellent. However on iPad, there is barely any sound (we tried Bluetooth speaker as well). Newest app download and latest iOS . Any suggestions before we return?

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     1. Keren Lopez November 13, 2018 at 2:39 pm

        Hi Ian,

        I’m so sorry for the inconvenience. When using your iBaby Monitor, please make sure that the volume on your phone or iPad is turned up to the highest level. Our monitors sound will go as loud as your device.

        Please reach out to our customer support team if turning up the volume on your device does not work or if it is abnormally low. They will be able to offer you further troubleshooting instructions. You can reach them at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).

        Thank you and have a great rest of your day.

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199. Sophie November 15, 2018 at 10:07 pm

     what’s the power input for M7? Is it working under 240V?
     1. Keren Lopez November 19, 2018 at 9:30 am

        Hi Sophie, thank you for reaching out. The input for the iBaby Care M7 power cord is 100-240v. If you have any other questions, please don’t hesitate to come back. Thank you and have a great rest of your day.
200. Maria November 16, 2018 at 2:26 am

     Hello,
     I wanted to ask whether the iBaby comes with continuous audio monitoring even when your phone is locked or ‘asleep’, so that I can get notified of any noises or crying even when I´m not looking at the video feed myself using the app. Also, does it auto record clips of noise /movement events and saves them for me to review later on? Thanks!

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     1. Keren Lopez November 19, 2018 at 9:54 am

        Hi Maria,

        Yes, you can still listen/ hear your iBaby monitor if your phone is locked or if you’re on a different App. But you will have to make sure that the iBabyCare App is running in the background. The iBaby Monitor can also record 15-second video clip if noise or movement is detected if you choose this option in Alert Settings.

        If you have any other questions, please don’t hesitate to reach back to us or our support team at support@ibabylabs.com. Thank you and have a great rest of your day.

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201. Fiorella Espino November 21, 2018 at 5:10 pm

     Hi! No matter what we have tried. The night vision does not work. It will work maybe one day and the next nothing . We have had it a little over a year and it has just started happening. Help!

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     1. Keren Lopez November 26, 2018 at 10:17 am

        Hi Fiorella, I’m so sorry for the inconvenience this has caused you. Before we move forward, please make sure that the night vision is turned on to Automatic in the App settings. To do so, please go to settings> display settings. Then set the night vision to auto.

        If your monitors settings are set to automatic, but night vision is still not showing, please complete a hard reset of the monitor by following these instructions:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions

        If this troubleshooting step does not help, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to offer you more troubleshooting tips or more options on how to resolve this matter. Thank you and have a great rest of your day.

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202. Nadia November 26, 2018 at 1:42 pm

     Hello, I keep getting an error message 17003 and it will not install the device, what shall I do?

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     1. Keren Lopez November 26, 2018 at 3:29 pm

        Hi Nadia,

        I’m so sorry for the inconvenience this has caused you. Before installing the monitor on the app, you have to make sure you hear the iBaby monitor jingle. If you do not wait, this error code will pop up.

        Please reset the monitor by holding the black reset button (behind the monitor) for 30-second until you hear the sound. Once you do, wait until the back LED light is flashing red. Then click next on the App installation and follow the instructions.

        If this does not help, please reach out to our customer support team at support@ibabylabs.com. They will be glad to troubleshoot your monitor further. Thank you and have a great rest of your day.

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203. Joseph November 27, 2018 at 12:52 pm

     Is it possible to link and use ibaby monitors with google home assistant?

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     1. Keren Lopez November 27, 2018 at 1:54 pm

        Hi Joseph, thank you for your question. Unfortunately iBaby Monitors are not compatible with Google Home Assistant or Alexa products. We will forward this suggestion to our engineers and developers. Thank you for your recommendation. Have a great day!

        Log in to Reply ↓
        1. Joseph November 28, 2018 at 7:26 am

           It would be great to have this option, I look forward to it. Have a great day yourself.

           Log in to Reply ↓
204. Steve December 3, 2018 at 1:48 pm

     What does the base actually do?
     1. Keren Lopez December 3, 2018 at 2:43 pm

        Hi Steve, thank you for asking.

        The base on the iBaby M6T, M7, M7 Lite are needed so the iBaby can measure the temperature. The iBaby Care M7 base also has a button that controls the moonlight function. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!
205. Khalid Ajabnoor December 4, 2018 at 5:22 am

     When I put the monitor M7 in the listening mode the sound is very low I cant hear the crying.

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     1. Keren Lopez December 5, 2018 at 10:19 am

        Hi Khalid, thank you for reaching out. The volume of your iBaby is controlled by your phone. So when you feel the sound is too low, please press the up button to turn up the volume.

        If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great day.

        Log in to Reply ↓
206. Scott Kelser December 6, 2018 at 8:45 am

     Since the iBaby camera uses my phone, if I am on a call on my phone, will I still get notifications during my call?

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     1. Keren Lopez December 6, 2018 at 11:24 am

        Hi Scott, Thank you for your question.

        As long as your phone has push notifications enabled, you will receive the alerts when you’re on a telephone call. If you have any other questions, please don’t hesitate to come back or reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

        Log in to Reply ↓
207. Sarah December 7, 2018 at 6:56 pm

     What do the colors mean in the noise section of the sounds?

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     1. Keren Lopez December 10, 2018 at 10:26 am

        Hi Sarah,

        Thank you for reaching out. The colors in the section signify the type of noise you will listen to. Examples include white noise, pink noise, brown noise, blue noise etc. The noises all vary in different frequencies that can help your baby fall asleep and relax. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

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208. Rodney December 10, 2018 at 3:52 am

     Hello does the i baby monitor m6s connect to my I watch series 3 I have the m6s working on my iPhone I just want to know if it will work on my I watch or Apple TV

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     1. Keren Lopez December 10, 2018 at 9:52 am

        Hi Rodney, thank you for reaching out.

        Unfortunately, none of the iBaby monitors are Apple Watch compatible. But if you do set up the push notifications, they will appear on your iWatch. As for the Apple TV, the only way to view your iBaby Monitor is to use the mirror function. This will allow you to mirror the video feed onto your television. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

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209. Asif H December 12, 2018 at 6:20 am

     Hello all –

     Does anyone know how to save photos and videos in bulk without having to save each file separately? For those who have had this product for a few years, you probably have many photos and videos taken over the years.

     Log in to Reply ↓
     1. Keren Lopez December 12, 2018 at 3:10 pm

        Hi Asif, thank you for reaching out.

        Unfortunately, there is no option that lets you save photos or videos in bulk. You will need to individually save them. I will forward this suggestion to our developers. Thank you and have a great rest of your day.

        Log in to Reply ↓
210. Shirley Stacy December 13, 2018 at 4:39 pm

     I am trying to install my new camera with the wall mount kit that came with it in the box. I cannot find directions however on how to install the wall mount. Could you please assist?

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     1. Keren Lopez December 14, 2018 at 5:31 pm

        Hi Shirley, thank you for reaching out. The monitor comes with two options to mount 1. on the crib 2. on a wall. Firstly, choose what position you would like your wall mount on. Then you would need to attach the wall mount to the base of the monitor. Then you would screw the mount to a wall or to your baby’s crib. Please reach out to our customer support at support@ibabylabs.com if you have more questions or for more information. Thank you and have a great day.

        Log in to Reply ↓
211. Jessica December 21, 2018 at 4:57 pm

     Can I set up the nature sounds to turn off after a certain period of time?

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     1. Keren Lopez December 27, 2018 at 11:38 am

        Hi Jessica, thank you for reaching out. Unfortunately, nature sounds cannot be set up to turn off after a certain period of time. You will need to manually turn off the music. At the moment, only white noises have a timer. I will forward this suggestion to our developers and engineers. Thank you and have a great rest of your day.

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212. Sunny December 23, 2018 at 2:14 pm

     Hi there,
     We just bought Camera M7 for our kid. I and my husband tried to download the app and install to both our phone but it allow only one phone can view the camera that is a little abnormal and not sure how to install to different phone so we all can watch our baby at the same time. Please advise.
     1. Keren Lopez December 27, 2018 at 9:17 am

        Hi Sunny, I apologize for the inconvenience this has caused you. Rest assured, both you and your husband can view and monitor your baby. The person who installs the monitor for the first time on their phone is known as the account owner. The account owner can then invite you as an invited user and allow you access to all of the features the monitor offers. To do so, please follow the instructions below:

        Go to the menu button on the top left hand side of the iBaby Care app.Then select View & Invite Users. This is where you can invite anyone by email as well as modify their access level. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

        If the user is already on the list, tap on their email address, delete the user and re-invite.

        ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

        If you need more help, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
213. Jennifer December 24, 2018 at 7:41 am

     Our connection is great, our night vision works well but when we record, we get audio but the video remains frozen from when we start recording the entire time.

     Log in to Reply ↓
     1. Keren Lopez December 27, 2018 at 9:58 am

        Hi Jennifer, I apologize for the inconvenience this has caused you. Please unplug and plug the monitor back in (re-start). If this does not help at all, a hard reset of the monitor will be needed.

        Please follow the instructions below to complete a hard reset of your iBaby Monitor.

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings
        
3.Scroll down and tap the “Delete ” button
        
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions

        If none of these steps help with your issue, please reach out to our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).They will have more information on how to move forward. Thank you and have a great rest of your day.

        Log in to Reply ↓
214. Britani December 25, 2018 at 6:32 pm

     Is there a way to listen to sound but not have the video on? (for early morning wakings when red light keeps her awake)

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     1. Keren Lopez December 27, 2018 at 12:22 pm

        Hi Brinani, I apologize for the inconvenience.

        Currently, there isn’t an option to turn off the video feed and still be able to listen to the sound. However, if you turn off the night vision, the infrared light will not show and you would still be able to listen to the iBaby monitor. Let us know if this helps. If not, please shoot a message to our customer support at support@ibabylabs.com for more information. Thank you and have a great rest of your day.

        Log in to Reply ↓
215. Sydney December 31, 2018 at 4:23 am

     Does the camera on this monitor move around to see the entire room or is it in a fixed line/track?

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     1. Keren Lopez January 2, 2019 at 9:42 am

        Hi Sydney, thank you for reaching out. The iBaby M2S Plus is a stationary monitor that does not pan to see the entire room. If you’re looking for a monitor that pans and tilts, we recommend looking at our other monitors that do (iBaby M6S, M7, M7 Lite, M6T, M6). If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

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216. Adrian Bustamante May 23, 2019 at 11:49 am

     My baby dropped it and now I cannot connect it to the app. The camera is working as I see the LED indicator and I can listen when it switches from night vision to day vision. I tried resetting but the reset button isn’t responding either. I’ve left it pressed many times from 5s to 2 minutes. Please help me. iBaby M6S

     Log in to Reply ↓
     1. Keren Lopez May 23, 2019 at 12:00 pm

        Hi Adrian, I’m so sorry to hear this. I suspect that since the monitor was dropped, it must have damaged the lens or the inside component that control the video functionality. Please contact our customer support at support@ibabylabs.com or call us at (650) 396-2436 (M-F 9-5 PM PST) to see if there is anything they can do to help you. Thank you and have a great rest of your day.

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     2. Leslie September 22, 2019 at 6:59 am

        I’m having an issue with alerts. They just stopped working. I’ve logged out and logged back in but they still are NOT working.

        Log in to Reply ↓
        1. Keren Lopez September 23, 2019 at 9:57 am

           Hi Leslie, I’m so sorry that you’re having trouble with the alert notifications.

           By any chance, are you an invited user or have invited users viewing the account? Sometimes, another member of the family who has access to the monitor may alter your alert notifications. If this is not the case, and the monitor is simply not alerting you anymore, please reach out to our customer support at support@ibabylabs.com for more information on how to resolve this issue.

           Thank you and have a great rest of your day.

           Log in to Reply ↓
        2. Sabrina November 6, 2019 at 8:24 am

           My M6T is new in box but no light comes on when plugged in

           Log in to Reply ↓
           1. Keren Lopez November 6, 2019 at 11:23 am

              Hi Sabrina,

              I’m so sorry to hear that your brand new monitor is not powering on. Please email our customer support for a replacement of your monitor at support@ibabylabs.com and write on the subject line “URGENT”.

              Thank you and I hope you have a great rest of your day.

              Log in to Reply ↓
217. Jeffrey Peterman May 28, 2019 at 4:46 am

     I am happy with my M6S, but wish there was a way to view it on a Kindle Fire – this would give me a cheap external monitor to leave set up all the time. Any plans for a Kindle Fire app? Secondly (and this would help avoid the first issue), is their a Web viewer that works in a browser? This would allow me to leave a view open in a window on my PC when at work – and I could use that method on the Fire too (although not as good as the app).

     Log in to Reply ↓
     1. Keren Lopez May 29, 2019 at 10:38 am

        Hi Jeffrey,

        Thank you for reaching out. We’re glad to hear that you’re happy with your iBaby M6S. Currently, there are no plans to implement the iBaby Care App onto the Kindle Fire. I will forward this request to our engineers. However, we do offer the PC windows iBaby Care App which you can download on our support page. https://ibabylabs.com/support/ (scroll down).

        We’re still working on the Macbook/iMac app which should be release in the near future.

        If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

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218. Max May 29, 2019 at 3:21 pm

     hello, i am plannig to buy one and have one doubt
     can i see my baby at work, i need tho see my baby using my 4g far away from home is it possible at m6s ibaby?

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     1. Keren Lopez May 29, 2019 at 3:27 pm

        Hi Max, thank you for reaching out.

        Yes, you can definitely view your iBaby M6S whenever you are away from home. You can do so using your 4G or any available Wi-Fi. You also have the option of downloading the iBaby Care App on your windows PC so you can view it on your desktop. If you have any other questions, please don’t hesitate to contact us again. Have a great rest of your day.

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219. David May 31, 2019 at 6:59 pm

     Hi,
     I can no longer play music or white noise on the ibaby m6s. I choose something to play and it is stuck on the loading wheel. Everything else works.

     David

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     1. Keren Lopez June 3, 2019 at 3:20 pm

        Hi David, we apologize for the trouble this has caused you. We know it’s important to have the music feature functioning properly. To fix this matter, I believe a hard reset of the monitor will help. To do so please follow the instructions below:

        *Before resetting your monitor, save any images or videos from your gallery to your phone. These images/videos will be deleted once you reset the monitor.

        1. Open the iBaby Care App and tap the menu button (upper left)
        2. Select settings
        3. Scroll down and tap the “Delete” button
        4. Hold the black reset button (underneath the USB tab)
        5. Re-install the monitor following the on-screen instructions

        Log in to Reply ↓
220. Natasha Cordone June 7, 2019 at 5:33 am

     Is this product compatible with all androids?

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     1. Keren Lopez June 7, 2019 at 10:14 am

        Hi Natasha, thank you for reaching out! Our iBaby M6T is compatible with most popular Android devices that include Samsung, Huawei, Google Pixel, and LG. If you have any further questions, please don’t hesitate to contact our customer support at support@ibylabs.com. Thank you and have a great rest of your day.

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     2. Zack January 8, 2020 at 4:17 am

        My phone (Note9) said the app had a virus so I tried to uninstall it and reinstall it to see if it would fix the problem. Now the google play store says app unavailable. Not really sure what to do.

        Log in to Reply ↓
        1. Keren Lopez January 8, 2020 at 2:15 pm

           Hi Zack,

           We’re so sorry for the huge inconvenience. We are currently facing an issue with the Google Play store that has resulted in the removal of the iBaby Care app. The app has no virus and none of your personal information is at risk, however Google has failed to make our app live. Our engineers are working hard to restore the app and it should be back up later this evening, if not sooner. Also, if you have an iOS device, the iBaby Care app is still fully functional on it.

           Again, we’re so sorry for the inconvenience. If you have any other questions about this issue, please don’t hesitate to reach out to our support team at 650-396-2436 (M-F 9-5 p.m.).

           Log in to Reply ↓
           1. Sami Stuart January 9, 2020 at 5:59 am

              Is there an estimate on when the app will be available again? It hasn’t come back up as of this morning

              Log in to Reply ↓
              1. Keren Lopez January 9, 2020 at 10:10 am

                 Hi Sami,

                 The iBaby Care App is now up and running on the Google Play Store. If you have any issues downloading it, please let me know so I can report back to our engineering team.

                 Thank you for your patience. And we hope you have a great rest of your day.
221. Katherine Albrecht June 7, 2019 at 3:50 pm

     We purchased 2 of the iBaby monitors (to monitor our newest baby and our 3 year old) and are thrilled! In the past we have used other brands and they don’t come anywhere close to this. The old monitors would easily break and had trouble staying plugged in to receive a charge. The picture quality was also nothing compared to the iBaby and the features didn’t come close!

     The iBaby camera looks modern and sleek with the ability to rotate to just about any desired angle. The image quality has three options and at the highest level is far superior to the baby monitors we have previously used.

     I love that it’s WiFi so I can display it on my devices and don’t have to worry about faulty monitors anymore. The camera comes with added features like temperature and air quality readings as well as the ability to play a wide variety sounds/songs and stories which we are still exploring! Even the moon light and stars projection feature is fun and relaxing for our kiddos.

     If I had to think of one negative, the only thing I can think to say is that it would be nice to see both rooms with our cameras in a horizontal orientation. Right now on my device it is displayed vertically. I’m not overly worried about this though as I can zoom in and still get a great clear picture with clear sound!

     So If you’re like I was – trying to decide what baby monitor to purchase- do youself a favor and save the frustration with other brands by getting an iBaby monitor. You won’t regret it! (Oh and by the way the customer service is fantastic! I had a question about set up and solved my problem in less than one minute!!)

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222. Stephanie Means June 8, 2019 at 6:53 am

     Hello – we own an M7 and I am unable to reset as its not powering on. It appears the monitor isn’t being powered as the LED is not turning on. Can you please advice on how to get it going again? I’ve rotated it around different power outlets in our house. Thank you.

     Arnel

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     1. Keren Lopez June 10, 2019 at 10:21 am

        Hi Stephanie, I’m so sorry to hear this. We know it’s extremely crucial to have your iBaby monitor functioning properly.

        Can you please send our site manager (jerry.jing@ibabylabs.com) an email with a video of this issue. We will need to figure out if this is a problem with the iBaby Care M7 monitor or with the power adapter. Thank you!

        Log in to Reply ↓
        1. Arnel Kasmally August 3, 2019 at 8:35 pm

           Hi Karen – thanks for the note. I have sent Jerry the video as described and he was going to replace the unit and send us shipping details for returning our old unit. Its now been several weeks of emailing Jerry without response. Can you please let us know what’s happening.

           Thank you.

           Log in to Reply ↓
           1. Keren Lopez August 5, 2019 at 9:52 am

              Hi Arnel, I’m so sorry to hear about this delay in your replacement process.

              Can you please provide me the email address you used to correspond with Jerry? Thank you!

              Log in to Reply ↓
223. Reid adams June 9, 2019 at 8:41 am

     Hi,
     The power cord ( model: saw12-050-2000UD) was damaged beyond repair. We would like find a replacement for our ibaby camera.
     Thank you for any guidance you can provide..

     Log in to Reply ↓
     1. Keren Lopez June 10, 2019 at 9:50 am

        Hi Reid, thank you for reaching out.

        How long has it been since you purchased your iBaby Care M7? If it has been under 1-year, you are still covered under the warranty and can receive a replacement. Simply email our customer support with subject line: warranty replacement power cord iBaby Care M7. However, if it’s been over 1-year, you can purchase an iBaby Care M7 power cord through the accessories section in our shop: https://ibabylabs.com/product/ibaby-m7-m7-lite-power-adapter/

        If you have any other questions, please don’t hesitate to contact us again. Thank you and have a great rest of your day.

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224. Hannah Hoekzema June 10, 2019 at 7:04 am

     Hello,

     We have the iBaby Care M7 and have been receiving Odor Detection alerts. CO2 to be exact. We had another CO2 monitor in our basement by the hot water heater and moved it next to the iBaby Care M7. It did not alarm. We bought an additional CO2 detector and it did not alarm either. The readings have been all over the place and will change from Excellent to Moderate to Unhealthy in a matter of minutes. We also have a “moderate” air quailty reading most of the time. What causes this?

     These are obviously a scary alerts. What exactly does the “Air Quality” gage test for?

     Any information will be appreciated.

     Thank you.

     Log in to Reply ↓
     1. Keren Lopez June 10, 2019 at 10:45 am

        Hi Hannah, we apologize for the confusion and fear this might have caused in your household.

        However, you do not have to worry about air quality. Any temperature fluctuation or scent can trigger a warning from your iBaby monitor. This can include nail polish varnish, cigarette smoke or even dust particles in the room. It is most likely that the room was too stuffy and the monitor picked that up. To test this make sure that you have ventilation in the room, if there is not enough circulation it will send you an alert. You can open a window/turn on a fan and watch the VOC alert go back to normal.

        If you have any more questions or concerns, please don’t hesitate to contact our customer at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.

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225. Ashley Lund June 10, 2019 at 6:09 pm

     My monitor continues to disconnect and has to be unplugged and plugged back in at least 3 times before it begins working again. This recently increased and nothing has been changed as far as WiFi and home products are concerned. Any suggestions other than WiFi?

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     1. Keren Lopez June 11, 2019 at 10:38 am

        Hi Ashley, we apologize for the inconvenience this has caused you. We understand that it can be frustrating when your iBaby monitor is not properly working. However, I believe a hard reset of your monitor and your router will help with the connection issues. Please follow these instructions below:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions (Users have reported higher success with their internet connection if you use the 2.4 GHz band when installing).

        If none of these steps help, please email our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). They will be able to offer more troubleshooting steps and/or explore what options you may have. Thank you and have a great rest of your day.

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        1. C chung July 22, 2019 at 9:20 am

           Keren,
           I have been trying to reach out to customer service both to the email address you Provided above and over phone during business hours (I just left a voicemail 5 minutes ago at 912AM, pacific time Monday July 22). I have been having difficulty connecting both my monitors to the internet after switching out my WiFi router. All other devices at home continue to work and our network speed has been increases by 200 kbs. Please advise how to get in touch to resolve this issue, I have been reaching out since Tuesday July 16. I also posted on Friday July 19 and donot see my question on the site so assume it was not received.

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           1. Keren Lopez July 22, 2019 at 9:40 am

              Hi Chiaying,

              I apologize for the lack of response from our customer support. This is clearly unacceptable and I will forward your comment to our customer support manager. However, I believe that if you follow these instructions below, you will be able to install your monitors again.

              Since you have changed your router, you will need to complete a hard reset of both your monitors. This is so the iBaby monitors forget the old Wi-Fi and can pick up the new one.

              ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.
              Repeat these instructions for each monitor:

              1.Open the app and tap the Menu button (upper left)

              2.Select Settings

              3.Scroll down and tap the “Delete ” button
              
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone or the LED light is blinking red.
              5. Re-install the monitor following the on-screen instructions (Usually customers have more success installing on the 2.4 GHz Wi-Fi band).

              If this does not help, please comment back your phone number and we will reach out to you. Thank you and have a great rest of your day.

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226. Michael June 10, 2019 at 10:41 pm

     Hello, I just purchased a second M6T and it says it’s firmware is on 1.4.8 while my first one is on 2.7.10. On the new one, it will not let me hit “firmware update”. Please advise. Thanks.

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     1. Keren Lopez June 11, 2019 at 9:30 am

        Hi Michael, thank you for reaching out. To update the firmware on your iBaby M6T please follow these instructions:

        1. Close the iBaby Care App
        2. Restart Monitor (Unplug and plug back in)
        3. Wait 5 minutes for the monitor to download the firmware from the cloud
        4. Open the iBaby Care App, then go into settings> camera info
        5. Firmware version should be updated

        If this does not help, please don’t hesitate to reach back to us or contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

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227. Caitlyn Hoefs June 12, 2019 at 8:17 am

     My monitor completely stopped working with any phone it was connected to. The screen would just stay black, no video no sound. It’s only 2 years old and worked just fine previously. But for the last couple months nothing. We’ve reset it and reinstalled the app and everything in between but nothing.

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     1. Keren Lopez June 12, 2019 at 11:30 am

        Hi Caitlyn, I’m so sorry to hear that your iBaby monitor is not functioning properly. This sounds like it could be a connectivity issue. Please try to reset your router by pressing the reset button. After you do so, reset your iBaby monitor by following these instructions:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5.Re-install the monitor following the on-screen instructions (Make sure you install your monitor using the 2.4GHz Wi-Fi band).

        Also, when other users are viewing the monitor, please make sure they are using their own iBaby Care Account to sign in. Sometimes, users have experienced this when two people are using the same sign in information.

        If none of this has helped, please reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

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228. An June 13, 2019 at 5:42 pm

     Hi, my iBabyCare app is keep quitting, the other user’s app works fine, I have been using it for 4 months, and I tried restarting my iPhone and the problem still exists. What should I do? I have an iPhone XS 12.3.1

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229. Bertha June 14, 2019 at 12:25 am

     Hope this i baby is cool

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230. Julie Byrtus June 14, 2019 at 5:40 am

     I purchased the iBabyCare used and I’m wondering if there’s any way the previous owner can still view? Is there a way to ensure they don’t still have access to my camera?

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     1. Keren Lopez June 14, 2019 at 10:11 am

        Hi Julie thank you for reaching out. If the monitor was reset, there is no way the previous owner can view the video feed. To make sure you did reset the monitor, we recommend that you complete another reset following these instructions:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions

        If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

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231. Santiago June 15, 2019 at 4:11 pm

     Hello.
     I want to know how much distance is working?
     In meters
     Thank you

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232. Raghunandan June 16, 2019 at 9:10 am

     Hi, is there a way to lock the camera to a particular position through a unique password or something? We don’t like the camera to see any other things inside the room unless it is us who have authorized it. ( especially when we give access to others)

     I am a new buyer received it today! Excited to use it!

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     1. Keren Lopez June 17, 2019 at 1:03 pm

        Hi Raghunandan, We’re so excited to have you try out our iBaby Care M7! We’re sure you’re going to love it.

        Once you invite users to view the monitor, as camera owner, you have the power to prevent those invited users from rotating or moving the monitor. So, the monitor will only move when you or anyone who has access to wants to move it.

        If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you an

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233. tainara silva rodrigues June 23, 2019 at 9:06 am

     ola nao estou conseguindo instalar minha ibaby m2c, ao finalizar no aplicativo aparece a seguinte mensagem “please reset your ibaby m2c by holding the bank reset button for 5 seconds and wait until the led light flashes red and green. the wait 35 seconds until you hear the ibaby jingle which means the monitor has rest successfully reset successfully, reinstall now is currently”, faço o solicitado na mensagem mais nao procegue, como devo fazer?

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234. Samantha June 27, 2019 at 11:10 am

     Can this device connect with more than one iPhone so both mom and dad can watch?

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     1. Keren Lopez July 2, 2019 at 9:55 am

        Hi Samantha, thank you for reaching out! Yes, multiple people can have access to the video monitor. The account owner (person who first installed the monitor) can invite anyone to view and access the monitor. To do so, go to the menu button on the top left hand side of the iBaby Care app.Then select View & Invite Users. This is where you can invite anyone by email as well as modify their access level. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

        If the user is already on the list, tap on their email address, delete the user and re-invite.

        ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

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235. Hanne July 1, 2019 at 12:36 pm

     Hi,

     We are so pleased with the modern vibe of this product! Other baby-calls are so old-school compared to this. The image is so clear and I love that we can move the camera from the screen. Very cool.

     We encountered one problem though. I’m trying to get my fiancé to see the monitor from his iPhone XS, by sending him the invite, using his email address. However, he never receives the email invite in his inbox for some reason. We have tried two different email adresses with no success. How do we make this work?

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     1. Keren Lopez July 2, 2019 at 10:09 am

        Hi Hanne, I’m so sorry for the inconvenience this has caused you.

        Generally, to invite users you will need to tap on the menu button on the top left hand side of the iBaby Care app.Then select View & Invite Users. This is where you can invite anyone by email as well as modify their access level.

        But since your fiancé is having difficulty receiving the email, please download the iBaby Care app on their iPhone and create an account. Then invite your fiancé by following the steps above with the email address they used to create an account.

        ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

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236. Ana July 2, 2019 at 10:31 am

     I purchased the iBaby Care M7 after testing out so many other monitors on the market. And let me tell you that none of them compared to this one. It’s extremely crucial for me to have a reliable monitor that does not disconnect like all the other ones. And the M7 did not fail. The picture is super clear both during the day and night. And for the price, the amount of features you get in one monitor is awesome. And also, one of the top benefits in my case is being able to see how my husband interacts with our son while I’m away. I’ve been able to see some really sweet moments between them. So this definitely makes this monitor a success in my book. I would definitely recommend to you all.

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237. Grace July 2, 2019 at 11:00 am

     I recently received the iBaby M7 Lite and I’m so happy and excited to be using such a reliable monitor. My little girl is shy of seven months and I’m slowly transitioning her into her nursery. You have no idea how much relief I’ve had watching her from my phone while she’s sleeping by herself. I tend to freak out about the little things and this monitor has made this season as a new parent easier. And I really like that I can play white noises to help her fall asleep faster!
238. Sarah July 2, 2019 at 6:15 pm

     Hi there!

     We love our M6S monitor. Lately, it has stopped moving left and right – horizontally – but it still moves up and down with no problem. We have tried doing a full reset as suggested in earlier comments, but unsuccessfully. Any suggestions?

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     1. Keren Lopez July 8, 2019 at 9:35 am

        Hi Sarah, I’m so sorry your iBaby monitor is not functioning properly.

        I believe this might be an issue with the actual monitor which will require some reaching out to our customer support. You can reach out to them through email at support@ibabylabs.com or by phone at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

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239. Rebecca July 4, 2019 at 9:26 pm

     Hi, if I want to set up the camera over the center of the crib… how does the camera know to always begin facing one specific spot? Can you set it to remain in place unless manually repositioned?

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     1. Keren Lopez July 5, 2019 at 10:02 am

        Hi Rebecca, thank you for reaching out. The monitor can be remotely moved through the app by swipping up, down, left and right. The iBaby M7 can rotate 360° and can move up and down 140°. If you need any more help, please don’t hesitate to reach back out. Thank you and have a great rest of your day.

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240. Kevin July 5, 2019 at 11:29 pm

     Is it possible to connect the iBaby M7 to an iPhone using Hotspot for the Wifi connection and then using a second iPhone as the monitor? We are camping in our RV and do not have a Wifi connection but still want to use our iBaby. Data usage is not an issue.

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     1. Keren Lopez July 8, 2019 at 10:07 am

        Hi Kevin, thank you for reaching out! Yes, you can definitely use a hotspot (not your phone as a hotspot) to install and use your iBaby monitor. Just remember to complete a hard reset of the iBaby monitor so it forgets the old Wi-Fi and can recognize the hotspot. If you have any other questions, please don’t hesitate to reach out again or email our customer support at support@ibabylabs.com.

        Thank you and have a great rest of your day.

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241. Ghazale July 5, 2019 at 11:51 pm

     I found that there is less than 2 seconds delay on stream, IE my baby start to cry and i’m near to him, after some delay the sound came out of the device. Is there anyway to reduce this delay? I have very good dual band wireless at home and both devices connected to the same network.

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242. Erika Schnidrig July 7, 2019 at 5:57 pm

     Mine has never jingled, never reset, never worked. It’s dead and all it does, right out of the box, was flash a red and green light.

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     1. Keren Lopez July 8, 2019 at 4:04 pm

        Hi Erika, I apologize for the huge inconvenience this has caused you.

        This definitely should not have happened to you straight out of the box. Please email our customer support with the subject line ‘attention Bella’ to get this issue resolved. I apologize again for the frustration you have encountered.

        Thank you and have a great rest of your day.

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243. Amber July 8, 2019 at 7:28 pm

     Recently went out of town and took our camera with us, worked fine. Now we are home and went to set it up and it’s completely dead, no power whatsoever, we verified outlet is working, tried a different outlet and even tried a different cord…. literally nothing turns on. We have also tried to reset it. Please help!

     Amber

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     1. Keren Lopez July 9, 2019 at 10:06 am

        Hi Amber, I’m apologize for the inconvenience this has caused you. This definitely should not be happening to your monitor. Can you please email our customer support with this information as soon as possible. This will most likely require a replacement of the monitor. You can reach out to them at support@ibabylabs.com or by phone at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

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244. Andrew July 9, 2019 at 7:30 pm

     We have both am M6s and an M6t. For the last 2 weeks, we have no volume control when the monitors are playing music.

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     1. Keren Lopez July 10, 2019 at 10:04 am

        Hi Andrew, I’m sorry to hear about the trouble you’re having with the music function on both of your iBaby’s.
        Are you an invited user? Usually if you are an invited user and don’t have access to the music function, you will not be able to control the volume.

        To do so, please let the owner of the monitor (person who first installed the iBaby) give you access by going into Settings > Invited Users and tapping on your email address. After that they can give you permission to play music and control the volume function.

        However, if this is not the case, please complete a reset of the monitor by following the instructions below. (* Before you reset, please save any images or videos from your gallery into your phone since they will be deleted.)

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings
        
3.Scroll down and tap the “Delete” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until the monitor’s LED light flashes red

        5. Re-install the monitor following the on-screen instructions

        If this last step does not resolve the issue, please reach out to our customer support at support@ibabylabs.com or by calling at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

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245. Craig Baudendistel July 10, 2019 at 8:04 am

     Opening the iPad app resets the portrait/landscape orientation and makes it especially annoying when switching apps. Can this updated/fixed?

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246. Dee July 11, 2019 at 7:08 am

     Hi there,
     We had a new WiFi connection installed the other day, and since then I have not been able to get the app to show the picture from the monitor, it just keeps loading and loading but never shows. The light on the monitor is red. Is there something I can do to get it to recognize the new WiFi – I am assuming that is the problem because that is when the issue started, and we haven’t had any issues since we got it in 2015. I tried deleting the app and adding it again, re signing in, etc.
     Thank you!

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     1. Keren Lopez July 11, 2019 at 10:43 am

        Hi Dee, I’m so sorry for the inconvenience this has caused you.

        Whenever you’re using a new Wi-Fi connection, you will need to complete a hard reset fo the monitor. This will reset the monitor to factory settings and will allow the monitor to recognize the new Wi-Fi.

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions

        Please let us know if this worked! Thank you and have a great rest of your day.

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247. Eveline Bermudez July 13, 2019 at 6:38 pm

     Keep getting msg about invalid certificate about website. Tried multiple iOS devices still no luck with the app

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248. Sidney July 13, 2019 at 6:44 pm

     “The certificate for this server is invalid. You might be connecting to a server that is pretending to be aapiibc.ibabycloud.com which could put your confidential information at risk.” error occurs when connecting to iBabyCare app. What’s the fix?

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249. Cristhian July 13, 2019 at 7:11 pm

     Hi there,

     Today I went to use the app and I got this message
     “The certificate for this server is invalid. You might be connecting to a server that is pretending to be aapiibc.ibabycloud.com which could put your confidential information at risk”
     Could you please tell what this is about? Should I be concerned about my account and my information?
     Thank you

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250. Laura Monteiro July 14, 2019 at 12:02 pm

     My view log is no longer current. The latest view it shows is 3 weeks ago, when obviously we look at it nightly. Why is it no longer tracking views?

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251. alxyesdrop July 15, 2019 at 9:36 am

     good Afternoon, i was in USA and i bought a Ibaby M6T, order #137037 (May 10, 2019).
     And this weekend i was installed this camera using my Iphone 6S, and i have problem in the second step of instalation.
     This dont finished, and dont connect to wi-fi, can you help-me?
     The red light didn´t stay green.
     Thanks

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252. Romina L Casenta July 15, 2019 at 10:02 am

     Cannot login to my account, help!!!!

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253. Angela bridges July 15, 2019 at 10:49 am

     Trying to sign up and it Says “application internal error. Please contact customer service. “

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254. Sadaf Asmaie July 15, 2019 at 1:30 pm

     I just received this as a gift, I am trying to set it up and it wont let me create a username in the app. Says to contact customer service.

     Log in to Reply ↓
     1. Keren Lopez July 15, 2019 at 1:39 pm

        Hi Sadaf, we’re so sorry for the inconvenience this has caused you. We’re currently having some problems with the iBaby Care App which our engineering team is working hard to resolve. We apologize for the trouble this has caused you and your family and we appreciate your patience while we fix these issues.

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255. Paul July 15, 2019 at 1:34 pm

     Hi- my M6s monitor has suddenly stopped working. I have tried resetting the camera and reloading the app- I now can’t log into the app though- I get an error message stating “Application internal error- please contact customer service”

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     1. Keren Lopez July 15, 2019 at 1:39 pm

        Hi Paul, we’re so sorry for the inconvenience this has caused you. We’re currently having some problems with the iBaby Care App which our engineering team is working hard to resolve.. We apologize for the trouble this has caused you and your family and we appreciate your patience while we fix these issues.

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256. Jared Adams July 15, 2019 at 1:41 pm

     My app is saying Application Internal Error and to contact customer support. What do i need to do to get it working again?

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     1. Keren Lopez July 15, 2019 at 3:52 pm

        Hi Jared, we apologize for the inconvenience. we are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

        Log in to Reply ↓
257. xoulio July 15, 2019 at 2:07 pm

     Property is not defined when I try to sign up or to login in with mail and password.

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     1. Keren Lopez July 15, 2019 at 2:30 pm

        Hi Xoulio, we apologize for the inconvenience this has caused you. We’re currently having some problems with the iBaby Care App which our engineering team is working hard to resolve. We apologize for the trouble this has caused you and your family and we appreciate your patience while we fix these issues.

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258. Marina Byczkovski July 15, 2019 at 2:50 pm

     So? You will just delete my message and do nothing?

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     1. Keren Lopez July 15, 2019 at 3:52 pm

        Hi Marina, we apologize for the inconvenience. We are currently experiencing a high volume of messages and we’re answering as soon as they come in.

        We are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

        Log in to Reply ↓
     2. Keren Lopez July 15, 2019 at 3:52 pm

        Hi Marina, we apologize for the inconvenience. We are currently experiencing a high volume of messages and we’re answering as soon as they come in.
        We are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

        Log in to Reply ↓
259. Lara July 16, 2019 at 1:05 pm

     Why does my Temperature and Humidity read “no base” sometimes?

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     1. Keren Lopez July 17, 2019 at 1:12 pm

        Hi Lara, thank you for reaching out.

        Sometimes the pins on the base could become stuck over time, and this may cause the ‘no base’ message to pop up. Usually, pressing down on the pins will resolve this. However, if it does not, you may need a base replacement. If you’re under the 1-year warranty you can get a replacement by emailing our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

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260. Mah July 17, 2019 at 1:41 am

     Hello, can i connect my monitor to the phone when i’m outside the house? (Means not using the same wifi for both)?

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     1. Keren Lopez July 17, 2019 at 12:23 pm

        Hi Mah, thank you for your question.

        Yes, you can definitely view and access your iBaby monitor remotely (outside the house) as long as your phone/pad has internet access like an LTE data or any available Wi-Fi. If you have any other questions, please don’t hesitate to contact us or our support team at support@ibabylabs.com.

        Thank you and have a great rest of your day!

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261. Brooke July 20, 2019 at 6:06 am

     The camera is not working and it shows a gray squiggly picture.

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     1. Keren Lopez July 22, 2019 at 10:49 am

        Hi Brooke,

        I’m sorry to hear that your iBaby Care M7 is now functioning properly. This definitely should not be happening. Please email our customer support at support@ibabylabs.com with screenshots of your video feed and the issue you are encountering.They will be able to offer you more insight on how to move forward and solve this issue. Thank you and hope you have a great day.

        Log in to Reply ↓
262. Jason Wood July 20, 2019 at 9:19 am

     How can I view the camera on google hub or connect to the google home app?

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     1. Keren Lopez July 22, 2019 at 11:02 am

        Hi Jason, thank you for reaching out.
        Unfortunately our iBaby monitor are not compatible with smart home devices like Google Home or Amazon’s Alexa devices. We will forward this request to our engineers and developers. Thank you and have a great rest of your day.

        Log in to Reply ↓
263. jose July 20, 2019 at 12:46 pm

     how can i connet the ibaby monitor m7 with a windows tablet?

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     1. Keren Lopez July 22, 2019 at 10:44 am

        Hi Jose, thank you for reaching out. Unfortunately, our iBaby Care App is not on the Microsoft App Store. It is currently only on the Apple App Store and Google Play Store. However, if your tablet can download online software, we do have the windows app available for download here: https://ibabylabs.com/support/

        Thank you and have a great day.

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264. Mandy Fleming July 22, 2019 at 1:03 pm

     My camera feed will stop loading to my phone and when I go into my babies room, the monitor has a red ring glowing on the front. It’s happened the past two nights and I just end up unplugging it because it really creeps me out. Any idea what is going on?

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     1. Keren Lopez July 22, 2019 at 1:24 pm

        Hi Mandy, I’m so sorry to hear that the issues you’re encountering with your iBaby monitor are frightening.

        Since the video feed is not loading it makes me think it’s an issue with the router. What color is the LED light? If the LED light behind the monitor is red, please complete a hard reset with the instructions below. If the LED light is green, simply unplugging and plugging back in the power adapter will help you see the video feed again.

        *The red ring showing on the front of the monitor is the night vision. This is required to be able to see your baby in the dark. However, if you think this is far too bright and may be a concerning issue, please email our customer support at support@ibabylabs.com with a picture of the monitor under night vision.

        Hard Reset Instructions:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone or until the LED light behind your monitor is flashing red
        5. Re-install the monitor following the on-screen instructions

        Log in to Reply ↓
265. Ulrich July 22, 2019 at 7:33 pm

     Dear ibaby Team, my Support case [80594] did not get answered yet. Could you check?

     Log in to Reply ↓
     1. Keren Lopez July 24, 2019 at 9:44 am

        Hi Ulrich, I’m sorry for the lack of response our support team has had with you. I have forwarded your ticket # to our customer support manager and you should receive a response soon. Thank you for your patience. Have a great rest of your day.

        Log in to Reply ↓
266. Laura July 23, 2019 at 10:24 am

     My viewer log is no longer capturing new views. It doesn’t show any new views for the past month. How can this be fixed?

     Log in to Reply ↓
     1. Keren Lopez July 24, 2019 at 9:43 am

        Hi Laura, Thank you for reaching out. The iBaby Care App should definitely be recording the views. Are you the account owner? If not, this is something only the account owner can have access to. If this is not the case and you are the account owner, please email our customer support at support@ibabylabs.com. They can offer you more information on how to fix this issue. Thank you!

        Log in to Reply ↓
267. Justin sullivan July 23, 2019 at 6:16 pm

     Purchased the monitor in April for the birth of my second daughter. Love the monitor and used it almost every day to check on the wife and baby from work. After taking it to a friends house and showing them how cool it was, I brought it home and attempted to get it going. After attempting to get it connected I realized it’s not getting power. Tried resetting it and deleting it from the app to no success. Took it to a friend at work who is much more tech savvy then myself and he is saying the power port has a little plug that goes into the end of the cord to make connection for power. The connection piece is missing. Is this something that is covered under warranty? I purchased it from amazon in April this year.

     Thanks,
     Justin

     Log in to Reply ↓
     1. Keren Lopez July 24, 2019 at 10:06 am

        Hi Justin, I’m so sorry to hear that your monitor is no longer turning on.
        Yes, you’re definitely covered under the 1-year warranty to receive a replacement power adapter. Please email our customer support with the subject line “Replacement Power Adapter 1-year warranty” with a screenshot of your Amazon order as a proof of purchase. Thank you and I hope you have a great rest of your day.

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     2. Ryan Jones July 27, 2019 at 10:34 am

        Hi.

        I cannot get the music to play on the monitor through the app.

        Whenever I hit play on any song in the app, the loading symbol comes up and just spins forever.

        I cannot get any song or sound to load. Other than this, I am really happy with the overall functionality of the monitor

        Log in to Reply ↓
        1. Keren Lopez July 29, 2019 at 11:16 am

           Hi Ryan,

           I’m so sorry for this inconvenience. We know it’s important for you to have the music function properly working.

           Are you an invited user? If you are please make sure that the account owner (person who first installed the monitor) has given you access to play and control the music function.However, if you are the account owner and you cannot play music please email our customer support at support@ibabylabs.com.

           Thank you and have a great rest of your day.

           Log in to Reply ↓
268. Katie July 24, 2019 at 7:12 pm

     Any song or sound I play “plays” but the volume isn’t working. Husband tried controlling it from his phone, and we had the same issue. How can we fix this?

     Log in to Reply ↓
     1. Keren Lopez July 25, 2019 at 10:14 am

        Hi Katie, I’m so sorry that this important feature on your iBaby is not functioning properly.

        Are you able to use the listen/speak function? If not, this might be a problem with the speakers. However, if you can still hear and listen, but it’s just really low, please make sure that the sound settings on your phone are set to the highest setting. Usually you can do this by going into settings > sounds depending on what phone you have.

        If you may think it’s the speakers, please send a small video clip with your problem to support@ibabylabs.com. Thank you and I hope you have a wonderful day!

        Log in to Reply ↓
269. Ting July 28, 2019 at 9:57 am

     Hi Keren,

     We bought the iBaby M7 in March and really loved it for our newborn. It worked very well!

     But yesterday (after 4 months of use), it just stopped working completely and wouldn’t turn on – no LED light near the power connector and of course nothing displayed in the app. What happened was that I unplugged the iBaby M7 camera from the wall power socket in the baby’s room and took it/plugged it into another room (which worked fine and which I have done multiple times). Then when I plugged it back into the baby room, in the same wall power socket, nothing happened. Instead of the LED light flashing from red to green and the camera head rotating, nothing happened. Initially I thought there was something wrong with my wall power socket but I confirm that there’s nothing wrong. I tried the other room’s wall power socket, which had just worked, but had no luck as the iBaby M7 camera wouldn’t turn on. I tried plugging and unplugging it again today and still nothing.

     Can you help me in advising what I should do as we’ve only had it for 4 months and should be under warranty? I bought it online on Galaxus (Switzerland’s Amazon).

     Thanks in advance for your help.

     Log in to Reply ↓
     1. Keren Lopez July 29, 2019 at 10:32 am

        Hi Ting, I’m so sorry to hear that your monitor is no longer powering on.

        We’re happy to tell you that you’re definitely covered under our 1-year warranty. However, we first need to figure out what is preventing the monitor from powering on: the power adapter or the actual monitor. If you have an extra power adapter that would fit the iBaby, please try and test if this turns the monitor on. If it powers on it means you need the power adapter replaced.

        If you don’t have an extra power cord, record a small clip of the monitor plugged in with the power adapter and email it to our customer support. They will then guide you through the replacement process.

        Thank you and have a great rest of your day.

        Log in to Reply ↓
        1. Ting July 29, 2019 at 1:27 pm

           Hi Keren,

           Thanks for your reply!

           When you say an extra power adapter that would fit the iBaby, can I try the power cord that I use to charge my BOSE headphones as they seem to fit? Would it be compatible in terms of power wattage?

           Thanks again for your help and have a nice day!

           Log in to Reply ↓
           1. Keren Lopez July 31, 2019 at 10:27 am

              Hi Ting,

              I’m glad I can be of some help.

              Yes, please use that power adapter to test if the iBaby powers on. If it doesn’t, then we know it’s an issue with the monitor itself and not the power adapter. You will then get your replacement once you email our customer support at support@ibabylabs.com.

              Thank you! Have a good one.

              Log in to Reply ↓
270. Nick Finikin July 29, 2019 at 11:56 am

     Hi there,

     I have recently moved to a new property and had to connect my m6t to another network.

     I followed the instructions of connecting my phone to it by usb and connecting the m6t to the new network, but none of the other devices (wife’s iPhone, iPad and in-law’s OnePlus 3t) now recognise the m6t as being on and I have now lost all abilities (turning sound on etc).

     Is there a way to remedy this other than performing a hard reset?

     Kind regards,

     Nick

     Log in to Reply ↓
     1. Keren Lopez August 2, 2019 at 9:47 am

        Hi Nick, I apologize for the experience you’ve had with your iBaby M6T.

        Since you reset the monitor it means that all settings were reset to factory settings. So in order for your wife and in-laws to view the monitor, they will need to be re-invited as invited viewers. To do so please go into Settings > Invite & view Users. Then invite them with the email they use to sign-in to the iBaby Care App.

        Please let me know if this helped. Thank you and have a great rest of your day.

        Log in to Reply ↓
271. bryan c Bazilauskas July 30, 2019 at 1:02 am

     I am attempting to upload my own sounds to the Music part of the app. I take a recording, name it, and app says “Uploaded”. But then I am not sure where to find it!

     Log in to Reply ↓
     1. Keren Lopez August 2, 2019 at 9:55 am

        Hello Bryan, thank you for reaching out.

        Whenever you record a message or upload a song, it will be uploaded to the Favorites tab (heart icon).

        Please let me know if you’re able to find it. Thank you and have a great rest of your day.

        Log in to Reply ↓
272. Walter July 30, 2019 at 6:16 am

     I Have the iBaby Care M7 and have installed the app on windows 10. I am able to see video for about 6 seconds then the video just freezes with a still image. I then have to close both ibaby programs and log in again to see another 6 seconds of video. Is this a known issue?

     Log in to Reply ↓
     1. Keren Lopez August 2, 2019 at 9:56 am

        Hi Walter, thank you for reaching out and letting us know about this. I will forward this message to our engineers and will get back to you with an update. Thank you.

        Log in to Reply ↓
273. Nicholas Andrioff August 7, 2019 at 5:29 pm

     Hi, I’m in Australia and I just bought this monitor on Amazon, not realising it was a 110volt plug. While the monitor work if I plug it into 240volt outlet with an adaptor?

     Thanks

     Log in to Reply ↓
     1. Keren Lopez August 9, 2019 at 10:46 am

        Hi Nicholas,

        Yes, you can definitely purchase an adapter so it works with Australian power recipicals. Thank you and have a great day!

        Log in to Reply ↓
274. Ian August 7, 2019 at 7:06 pm

     The red lights round the camera appear to be on when nobody is logged into the camera. Is this normal or is the camera being used by a user we can’t detect?

     Log in to Reply ↓
     1. Keren Lopez August 9, 2019 at 10:54 am

        Hi Ian,

        Thank you for reaching out. Are you talking about the red light on the lens or the LED light behind the monitor? If there’s a red light from the lens of the monitor, it usually means the night vision is turned on. If there’s a flashing red light from the LED status light behind your monitor, it means there is no internet connection.

        However, none of these red lights mean the camera is being used by someone else. If you have any other questions, please contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

        Log in to Reply ↓
275. Denish P August 8, 2019 at 6:42 pm

     Hi, i have a brand new iBaby Care M7. The infrared night vision doesn’t work at all and we have no issues with internet connection.

     I have also tried to troubleshoot the night vision as your advise/post to another buyer in July 27, 2018 at 10:51 am:
     1. Keren Lopez August 9, 2019 at 10:43 am

        Hi Denish,

        I’m so sorry to hear your brand new iBaby Care M7 is not working. Since this might be a factory defect, I urge you to email our customer support at support@ibabylabs.com with a picture of your proof of purchase and a brief description of the issues. Please request a replacement since you are under the 1-year warranty and most likely under the 30-days too.

        Thank you. And I apologize again for the inconvenience. Thank you and have a great rest of your day.
        1. Denish August 14, 2019 at 6:20 pm

           Thanks Keren. Do we have to pay for postage for repairs under warranty?
           1. Keren Lopez August 15, 2019 at 10:04 am

              Hi Denish,

              Once you initiate a conversation with our support team they will let you know how it will work for your replacement. From experience though since it’s an international replacement I believe you may be responsible for a return postage if the defective monitor needs to be returned. But for a clearer answer, please reach out to our support team since these things can vary by case.

              Thank you and have a great rest of your day!
276. Justin Roberts August 9, 2019 at 7:37 pm

     This is a great monitor. I love all of the features it has from the 360 degree range of motion to the night vision. Would highly recommend.

     Log in to Reply ↓
277. susan August 10, 2019 at 3:19 pm

     hi just wondering before i purchase from Australia what Currency will the price be displayed as AUD or not?
     1. Keren Lopez August 12, 2019 at 9:55 am

        Hi Susan,

        We’re so happy to hear you’re thinking of purchasing an iBaby monitor. The prices displayed on our website are all USD.

        Thank you!
278. Jessica Martin August 11, 2019 at 5:30 pm

     I cant get my I baby Monitor to work.. It worked for a couple months but will no longer connect

     Log in to Reply ↓
     1. Keren Lopez August 12, 2019 at 9:54 am

        Hi Jessica, I’m so sorry to hear that your monitor is not working. It should work since it’s a couple months old. Can you please email our customer support at support@ibabylabs.com. They can further help you to troubleshoot the monitor or offer you other options since you’re still under the 1-year warranty. Thank you and have a great rest of your day.

        Log in to Reply ↓
279. Katie Carden August 11, 2019 at 8:51 pm

     I’m super disappointed. We loved this monitor, but have been unable to get tit to work recently. We have gone through all the trouble shooting to fix our M7. Nothing has worked. What is the warranty on the unit? If our monitor is out of warranty, is it possible to get a discount to buy a new monitor?

     Log in to Reply ↓
     1. Keren Lopez August 12, 2019 at 9:25 am

        Hi Katie, I’m so sorry for the hassle this has caused you. How long has it been since you purchased your iBaby Care M7? If it’s under one year, you can receive a replacement monitor. However, if you are past the warranty date, we can offer you 30% off the M7 or M7 Lite with code upgrade. Or if you prefer a different monitor, please let me know and we will create a coupon depending on the monitor.

        Thank you!

        Log in to Reply ↓
280. Carrie August 12, 2019 at 7:45 am

     I keep commenting with my issue and my comment keeps getting deleted! I need help!!!!

     Log in to Reply ↓
     1. Keren Lopez August 12, 2019 at 9:45 am

        Hi Carrie, your comment was not deleted. However, since it’s a technical problem you are facing with your iBaby monitor, I recommend that you email our customer support at support@ibabylabs.com or call them at (650) 396-2436 (M-F 9-5pm PDT). They will be able to issue you a replacement or provide you with other options if they deem that it would resolve the issues with your monitor.

        Thank you and hope you have a great rest of your day.

        Log in to Reply ↓
281. Katie Carden August 12, 2019 at 8:39 pm

     We’ve had the monitor for a year and half I think. Can I send you the serial number to confirm? We will most likely just replace the M7.

     Log in to Reply ↓
     1. Keren Lopez August 13, 2019 at 10:23 am

        Hi Katie,

        Unfortunately since the monitor is over the one-year warranty you are not covered. By any chance, did you happen to purchase an extended warranty with your M7? If so, you would still be covered with that. However, if you didn’t and you would still like to purchase an M7 I can offer you 30% off with the code ‘katie30’.

        Thank you!

        Log in to Reply ↓
     2. justina August 15, 2019 at 7:02 am

        hello.. may i know if i should switch off the monitor when not in use? or should i just leave it on? please advice thanks.

        Log in to Reply ↓
        1. Keren Lopez August 15, 2019 at 10:12 am

           Hi Justina,

           Thank you for reaching out. You don’t need to unplug the monitor when it’s not in use. If you turn it off or unplug it, you won’t be able to access the video feed if you go out or want to access it remotely.

           However, if you feel more comfortable if the monitor is turned off, you can do so by going into settings > power OFF

           If you have any other questions, please don’t hesitate to come back again. Thank you and have a great rest of your day.

           Log in to Reply ↓
282. Liza August 13, 2019 at 12:23 pm

     Hi,

     We were using our IBabyCare at home and then used for some time in another location. Was no problem in both the places. When we brought it home, it stopped working. It did not fall or smth. We set it as usual, it starts working for few minutes and then the red light is on from the back side which means that there’s no WiFi connection. It’s weird because we used it with the same WiFi (and even in the same place) just couple of months back. Does it mean that something went wrong? Should we send it to the service center and if yes, please let me know where can I find the contacts of the service centers in Russia.

     Log in to Reply ↓
     1. Keren Lopez August 15, 2019 at 9:33 am

        Hi Liza, I’m so sorry for the hassle you’ve experienced with your iBaby monitor.

        Since the monitor was moved to a different location, I believe that a hard reset of the device will fix any issues you’ve encountered. This is so the monitor is reconnected to your home Wi-Fi. Please follow the instructions below:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)
        
2.Select Settings

        3.Scroll down and tap the “Delete ” button
        
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions

        Please let me know if this helped. If not, I urge you to contact our support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-7:30pm PDT). Thank you and have a great rest of your day.

        Log in to Reply ↓
283. Rhema Sanford August 13, 2019 at 6:47 pm

     We’ve had the monitor for a week. The sound alert stopped working two days ago and our settings are still the same. Has anyone experienced this?

     Log in to Reply ↓
     1. Keren Lopez August 15, 2019 at 9:57 am

        Hi Rhema, I’m sorry to hear that this is happening to your brand new monitor.

        Could there be an invited user that is changing the alerts settings? Make sure that they are not changing any settings without you knowing about it. However, if this is not the case, email our customer support at support@ibabylabs.com or call us at (650) 396-2436 (M-F 9-7:30pm PDT). Thank you!

        Log in to Reply ↓
284. Frisdi Garcia-mendez August 16, 2019 at 5:49 am

     Do all baby monitors come with wall mount kit? I am looking foward to buying one.

     Log in to Reply ↓
     1. Keren Lopez August 16, 2019 at 9:48 am

        Hi Frisdi,

        Thank you for your interest in our iBaby monitors. The only iBaby monitor that comes with a wall mount kit is the M2S Plus and M2S. For all other iBaby monitors (if you want to mount on the wall) you will need to purchase a separate wall mount kit found under our accessories. If you have any other questions, please don’t hesitate to come back. Thank you!

        Log in to Reply ↓
285. Martin August 20, 2019 at 5:50 pm

     How do I change the wifi username and password in the camera if I’m traveling ?

     Log in to Reply ↓
     1. Keren Lopez August 21, 2019 at 9:41 am

        Hi Martin,

        Thank you for reaching out. Whenever you want to travel and take your iBaby monitor, you will need to complete a hard reset of the monitor so it can forget the old Wi-Fi connection and pick up the new.

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings
        
3.Scroll down and tap the “Delete ” button
        
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor by following the on-screen instructions once you reach your destination with the new Wi-Fi.

        If you have any questions, please don’t hesitate to contact us again. Thank you and have a great rest of your day.

        Log in to Reply ↓
286. Tiffany August 21, 2019 at 7:29 am

     We’ve had our monitor for 9 months now and our camera appears to have gone cloudy at night and it’s hard to get our son in focus. (the camera lense is not dirty).
     The monitor is mounted up high pointing down towards our son.

     Could something be wrong with the night vision?

     Log in to Reply ↓
     1. Keren Lopez August 21, 2019 at 9:53 am

        Hi Tiffany, I’m sorry to hear that your night vision is not working properly.

        Since this might be an issue with the monitor, and you’re still under the 1-year warranty, I urge you to message our customer support at support@ibabylabs.com to initiate a replacement. Along with your message, make sure to send them a screenshot of the proof of purchase.

        Thank you and have a great rest of your day!

        Log in to Reply ↓
287. Jessica August 25, 2019 at 5:56 pm

     If i turn on the app at night to view my son the infrared light (the red lights that are in a circle formation around the lens) goes on… however for some reason I can’t get it to shut off when I close the app. It stays on indefinitely and he starts freaking out and pointing at it. How do I get it to go off???

     Log in to Reply ↓
     1. Keren Lopez August 26, 2019 at 10:30 am

        Hi Jessica,

        I’m so sorry to her that the night vision is frightening your little one. These lights are there so you can be able to see the nursery when it’s dark or during the night. If you would like to turn the night vision off after you monitor your baby, you can head into settings > display settings > night vision (Off).

        Thank you! If you have any other questions, don’t hesitate to contact us again or reach out to our support team at support@ibabylabs.com. Thank you!

        Log in to Reply ↓
288. Sharla August 26, 2019 at 4:37 am

     I have followed instructions to the t and still…. “oops failed” Help

     Log in to Reply ↓
     1. Keren Lopez August 26, 2019 at 9:55 am

        Hi Sharla, I’m so sorry to hear that you cannot install your iBaby M2C. Please try turning off your mobile data before installing the monitor again. This will most likely help. However, if it’s still not installing after turning off your data, please reach out to our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5pm PT).

        Thank you and have a great rest of your day.

        Log in to Reply ↓
289. alinbrazilsal August 26, 2019 at 9:06 am

     I am trying to get the IBaby Care App for Windows PC to work. I have installed it twice on my PC but every time I enter in my email and password, then click on “Login”, nothing happens. I then left the email line blank to see if it would give me an error, and it did, saying that I need to enter a password. But when I do, it still doesn’t do anything.

     Log in to Reply ↓
     1. Keren Lopez August 26, 2019 at 9:58 am

        Hi there, thank you for letting us know. I have forwarded this to our engineers and I’m waiting for a solution from them. Once I hear back, I will reach out to you again. Thank you!

        Log in to Reply ↓
290. Vettenburg morgane August 28, 2019 at 9:09 am

     Hello following the purchase of a product of the M2 range and after trying to connect the device to the application does not work I have the code 12009 that appears I try several times but its not not working. I also have no red light that appears but a green light, I waited for the green light to flash to connect but nothing works.

     Log in to Reply ↓
     1. Keren Lopez August 30, 2019 at 1:14 pm

        Hello Vettenburg,

        I’m sorry that you’re having issues with your iBaby monitor. This error #code means there is a smart configuration issue with your Android. When you’re activating the phone do you hear the ‘ding ding’ chime? If you don’t, please try to reset your router which can help establish a connection. Also, when it prompts you for your Wi-Fi password, please make sure you’re entering it correctly.

        However, if none of these steps help install your iBaby monitor, please contact our customer support at (650) 396-2436 (M-F 9-7:30 PM PDT).

        Thank you and have a great rest of your day.

        Log in to Reply ↓
291. Judith Cruz August 29, 2019 at 10:03 am

     I’m so impressed by the quality of the iBaby M7. The HD video (make sure to set it to HD, because it’s automatically set to a lower quality) is absolutely fantastic. I also love that it comes with preloaded music and white noises, so I didn’t need to purchase a separate sound machine for the nursery. If you’re looking around for a monitor, I definitely recommend the iBaby.

     Log in to Reply ↓
292. Tanya August 29, 2019 at 10:21 am

     Great monitor! Has great features (even more than we expected to have). The alerts and notifications are great since I get a pop up on my phone that lets me know if there’s movement or loud sounds in the room. I like that it pans and that it uses a wide angle lens, so I can literally see everything around the room without having to pan. Definitely recommend if you’re in need of a baby monitor.
293. Erica August 30, 2019 at 5:07 am

     For the past two days my app keeps crashing every hour or so. I am unable to sleep as I have to keep reopening the app the monitor my child.

     Log in to Reply ↓
     1. Keren Lopez September 3, 2019 at 9:19 am

        Hi Erica, I’m so sorry for the inconvenience this issue has caused you. We understand it cane be frustrating to not have a functioning baby monitor.

        Have you recently made any changes to your home Wi-Fi? Sometimes, customers can experience issues after modifying their settings. If that’s not the case, please reset both your Wi-Fi router and your iBaby monitor. I believe this will restore your iBaby monitor.

        ** Before you complete the reset, please save any images or videos in the iBaby gallery to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)
        
2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions

        Please let us know if this helped. If not, we urge you to email our customer support at support@ibabylabs.com or call at (650) 396-2436 (M-F 9-7:30 PM). Thank you and have a great rest of your day.

        Log in to Reply ↓
     2. Erica September 4, 2019 at 6:24 pm

        Hi Karen,

        It seems like it’s the app crashing and not the monitor? Could it be the monitor causing this? We recently went on vacation and were having the same issue on that different WiFi as well. I am currently using an iPad during the night, could it be something with the iPad app?

        Log in to Reply ↓
        1. Keren Lopez September 16, 2019 at 11:35 am

           Hi Erica,

           I’m so sorry for the late response. I have just gotten word back from our engineers and they have released a new app update that will fix the issue you have encountered with the iBaby Care App. Please update it and let me know if the issue persists. If it does, I will need to forward your contact information to our support team for more technical help. Thank you and have a great rest of your day.

           Log in to Reply ↓
294. Karl Larsen August 30, 2019 at 1:06 pm

     Hi,

     Our ibaby M7 temperature sensor is off.

     It is currently reading 2.5 degrees Celsius higher than our home thermostats, and 15% lower in humidity.

     Is there a fix for this or should we return it?

     Log in to Reply ↓
     1. Keren Lopez September 3, 2019 at 9:26 am

        Hi Karl,

        Thank you for reaching out. Usually, iBaby monitors will read a couple degrees higher than normal since the motor on the monitor is located near the temperature gauge on the base. However, it seems like your monitor is reading a really high temperature. Please email our customer support since this may require a base replacement. You can reach them at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PDT).

        Thank you and have a great rest of your day.

        Log in to Reply ↓
295. Ewa September 3, 2019 at 6:14 pm

     Hi,
     Hi,

     Is there a way to disable flashing blue light at the base of the camera? It’s driving me insane and is very distracting for the baby! I need to keep the room pitch black and the light is very disturbing.
     Thank you for your help!

     Log in to Reply ↓
     1. Keren Lopez September 4, 2019 at 10:38 am

        Hi Ewa, thank you for reaching out. Usually when the iBaby monitor flashes green (there is no blue light so I will assume it is green) it means there is no Wi-Fi connection. Usually a reset of the router will help re-establish a connection with the iBaby. However, if this continues after the reset, please reach out to our customer support for more troubleshooting steps at support@ibabylabs.com. Thank you and have a great rest of your day!

        Log in to Reply ↓
296. Geoff September 7, 2019 at 5:39 am

     When using the monitor overnight (or for other long periods of time) the iBaby Care app will shut down or crash without warning after a few hours. We can’t tell exactly how long before it shuts down, since its overnight and we’re asleep. When we wake up, the monitor is off and we have to reopen the app. This appears to be an issue only after the latest app update from August 27th. Please look into if this is an app bug or if something else is going wrong.
     App version 2.3.9
     iPhone 5, iOS 10.3.4

     Log in to Reply ↓
     1. Keren Lopez September 16, 2019 at 11:40 am

        Hi Geoff,

        I’m so sorry for such a late response. I’ve been waiting for an update on this issue from our support team. Fortunately, they have release a new app update that will fix the issue you have encountered with the iBaby Care App. If the app update does not help with this issue, please let me know so I can forward your information to our support team.

        Thank you and have a great rest of your day.

        Log in to Reply ↓
297. Danielle September 7, 2019 at 5:09 pm

     Hi, we use our monitors on our smart phones and oftentimes both during the day and at night it will just spontaneously shut off and log out of the iBaby app. We make sure that our phones don’t have any other apps running but I will wake up during the night and the video will have just logged out. What could this be?

     Log in to Reply ↓
     1. Keren Lopez September 16, 2019 at 11:50 am

        Hi Danielle,

        Thank you for reaching out. Are you both using the same login information to use the iBaby Care App? Because if you are, the iBaby care app will automatically log one of the users out.

        If this is the case, please have the account owner (person who first installed the monitor) invites the other person with their email address to be an invited user.

        Please let me know if this issue persists after you do so. Thank you and have a great rest of your day.

        Log in to Reply ↓
298. Lilian September 12, 2019 at 11:58 am

     My baby reached the camera and separated the lens from the body… I put it together, but the light is red (no flashing)

     It is not connected to the app. What can I do?

     Log in to Reply ↓
     1. Keren Lopez September 16, 2019 at 11:33 am

        Hi Lilia, I’m so sorry to hear that.

        Sometime accidents do happen and if dropped the head will pop out. However, if the cords weren’t damaged the monitor should be working.

        The red light on the back of the monitor means that there is no internet connection available. That’s why you cannot view or access the monitor’s video feed. So, to fix this I suggest you complete a hard reset of the monitor following the instructions below:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
        
5. Re-install the monitor following the on-screen instructions

        Please let me know if this helps your issue. Thank you and have a great rest of your day.

        Log in to Reply ↓
299. Ashley September 15, 2019 at 5:04 am

     My husband and I both have the app and each time we close out of the app or lock our iPhones the app wants us to reinstall/activate the device via USB. How do we fix this ?

     Log in to Reply ↓
     1. Keren Lopez September 16, 2019 at 11:15 am

        Hi Ashley, thank you for reaching out.

        I’m so sorry to hear that the app is asking you to install the monitor each time you exit. That’s super odd and definitely should not be happening. Please reach out to our customer support at (650) 396-2436 for immediate help on this issue. Also, if it’s easier, please comment back with your telephone # and I will forward it to our team.

        Thank you and have a great day.

        Log in to Reply ↓
300. Sam Grasmeyer September 15, 2019 at 10:30 am

     Temperature/ humidity is not working, just says no base. All pins are in place with the monitor sitting in the base. What should I do?

     Log in to Reply ↓
     1. Keren Lopez September 16, 2019 at 11:06 am

        Hi Sam,

        Thank you for reaching out. Please try pressing down on the pins because they get can get stuck overtime. If this doesn’t help at all, you may need to get a replacement base (if you’re under the 1-year warranty) from our customer support. You can reach them at support@ibabylabs.com.

        Thank you and have a great rest of your day.

        Log in to Reply ↓
301. D Escobar September 15, 2019 at 6:18 pm

     I have been having to reset my monitor because when I try to use the “Music” function the app freezes, and after restarting the app the “Listen” function stops working as well. Resetting the monitor fixes the issue but it would be nice if the monitor worker like before. Any tips?

     Log in to Reply ↓
     1. Keren Lopez September 16, 2019 at 9:34 am

        Hi Escobar,

        I’m so sorry for the huge inconvenience this has caused you. There is an app update ( Version 2.4.0) that will fix all the issues you have encountered with your iBaby monitor. Please let us know if things are back to normal with the update. Thank you and have a great rest of your day.

        Log in to Reply ↓
302. Elliott September 15, 2019 at 9:27 pm

     I have the iBaby M7 and it has worked perfectly for the past 16 months. However, in the last two weeks, the iOS app keeps crashing. I’ve tried this on multiple devices (2iPhones, 3 iPads). And they all crash after a few hours.

     This seems to be an issue with other users if you read the recent Apple AppStore reviews.

     Is there an app update you can make to resolve this issue? Right now I cannot rely on the iBaby as it crashes during the night.

     Log in to Reply ↓
     1. Keren Lopez September 16, 2019 at 9:27 am

        Hi Elliot,

        I’m so sorry for this huge inconvenience. We have released an app update that will fix all of the issues you have experienced with your monitor.

        Thank you!

        Log in to Reply ↓
303. Jennifer Klein Bathke September 16, 2019 at 9:42 pm

     Please advise if the iBaby app supports Android 9.

     Log in to Reply ↓
     1. Keren Lopez September 17, 2019 at 10:05 am

        Hi Jennifer, thank you for reaching out!

        Yes, our iBaby Care App supports Android 9.If you have any other questions, please don’t hesitate to reach out again. Have a great rest of your day.

        Log in to Reply ↓
304. Lyne Sosiak September 17, 2019 at 7:34 am

     Hello,
     I have a M6T and I have it since 2017, now we are expecting another baby and was wondering if I purchase another unit would the App support both monitors at the same time.
     Thank you

     Log in to Reply ↓
     1. Keren Lopez September 17, 2019 at 10:01 am

        Hi Lyne,

        Congrats on your new bundle of joy! We’re so happy that you picked iBaby to continue monitoring your little one. Yes! You can definitely use both iBaby monitors under the same app. We have also rolled out a neat feature, split screen, that will allow you to view and listen to both monitors at the same time.

        If you have any other questions, please don’t hesitate to contact us again! Thank you and have a great rest of your day.

        Log in to Reply ↓
305. Taylor Weiss September 18, 2019 at 12:14 pm

     Our good friends recommended the iBaby M7 to us. After a lot of research, we took the plunge and decided to buy the entire set. We’re really impressed with the awesome quality of the monitor. The video is crisp and I can see the entire nursery in detail. We were also surprised to see so many convenient features for new parents. We mounted the monitor with the included mount so we could have a better view of our baby while he sleeps. (FY, mounting is optional. We constantly move it around the house).
306. Anura Nair-Rai September 20, 2019 at 5:52 pm

     Hi we’ve had this camera for almost two years now and just suddenly, in the middle of the night, the monitor started displaying “noise” (random dot pixel pattern). Can’t find how to trouble shoot this?

     Log in to Reply ↓
     1. Keren Lopez September 23, 2019 at 9:39 am

        Hi Anura,

        Thank you for reaching out.

        I’m sorry that your monitor is not showing a clear image as it used to. This might be an issue with the lens of the monitor. However, to get a clearer response, I urge you to email our support with some screenshots when this happens. That way you will get a clear and fast solution.

        I’m sorry again for the inconvenience. Thank you and I hope you have a wonderful rest of your day.

        Log in to Reply ↓
307. Morgan September 23, 2019 at 8:55 pm

     How do I turn it off when not in use? I have been unplugging it but then when I plug it back in I’m having issues with lag time and notifications, but if I leave it on it constantly goes off with notifications if I want to stay in the room.

     Log in to Reply ↓
     1. Keren Lopez September 24, 2019 at 9:19 am

        Hi Morgan,

        Thank you for reaching out. Yes, you can turn the monitor on or off without having to unplug the monitor each time. Just head into settings > Device Settings > Power OFF. Then just toggle ‘On’ the Power OFF button to turn off the monitor.

        If you have any other questions, please don’t hesitate to come back again. Thank you and have a great rest of your day.

        Log in to Reply ↓
     2. Jonathan Friedman September 24, 2019 at 4:10 pm

        Ever since I updated to iOS 13 background notifications don’t work. This is a huge issue and I’m about to replace the device! Can anyone help?

        Log in to Reply ↓
        1. Keren Lopez September 25, 2019 at 9:56 am

           Hi Jonathan,

           I deeply apologize for this huge inconvenience. We that it’s critical that you have your baby monitor functioning properly. After a few reports, we have become aware that the iBaby Care App keeps crashing. This is not something that usually happens with our iBaby monitors.

           However, our engineers are working to submit a new app update which will be released later today and will resolve this issue entirely.

           We appreciate your patience. Please keep an eye out for any App updates.

           Thank you!

           Log in to Reply ↓
308. Roni September 24, 2019 at 7:30 am

     I am having issues with the app since upgrading to the new iPhone 11 pro. The app starts to open and then just goes away. I can not get it to work. Is there an app update to fix the bug? I am having this issue with both the iBaby and iFam apps. My cameras are useless now as I have no way to see them.

     Log in to Reply ↓
     1. Keren Lopez September 24, 2019 at 9:56 am

        Hi Roni,

        I’m so sorry to hear about the trouble you’re having with your new iPhone.

        We have become aware of the issue that causes devices on the new iOS 13 to crash. Our engineers are working hard to release a new update as soon as possible to fix this.

        In the meantime, please keep an eye out on any new iBaby Care App updates in the app store. Thank you and have a great rest of your day.

        Log in to Reply ↓
309. Shab September 24, 2019 at 12:53 pm

     Hi – I have 2 of the iBaby M6T monitors and am having a lot of issues with the App staying open when the monitors are in use. The app keeps closing and bringing the phone and iPad to the home page. This happens all the time and it happens both in single screen mode as well as in split screen mode. Is this a common issue? And how can I fix it?

     Log in to Reply ↓
     1. Keren Lopez September 25, 2019 at 9:34 am

        Hi Shab,

        I’m so sorry for the huge inconvenience the app is causing you. We understand it’s crucial to have your baby monitor functioning properly. After a few reports, we have become aware that the iBaby Care App keeps crashing. This is an unusual occurrence, but our engineers are working hard to release an app update so it can resolve this issue entirely.

        We appreciate your patience. Please keep an eye out on the app store so you can update the iBaby Care App as soon as it is released. Thank you!

        Log in to Reply ↓
        1. Ernesto Illas October 6, 2019 at 11:16 am

           Trato de conectar mi teléfono a la cámara y me da un error y también dice que la cámara no soporta la red de 5gb.. que me recomiendan??

           Log in to Reply ↓
           1. Keren Lopez October 7, 2019 at 10:20 am

              Hola Ernesto

              Lamento mucho saber que tienes problemas para instalar tu monitor. ¿Puedes verificar si tiene un monitor iBaby compatible con doble banda? Los únicos monitores que pueden instalarse en el 5G son los iBaby Care M7, M7 Lite y M6S. Si tienes un monitor compatible con las dos bandas, por favor trata de hacer un reset del monitor presionando el boton negro por 30 segundos (esta ubicado detrás de su monitor). Depues trata de instalar el monitor otra ves.

              Si nada de esto te ayuda, por favor mandale un mensaje a nuestro equipo de apoyo support@ibabylabs.com. Muchas gracias, y espero que tengas un lindo dia.

              Log in to Reply ↓
310. Maria Cruz September 24, 2019 at 3:52 pm

     wow this monitor set is really COOL! I’ve been using it for a couple of weeks now and the video monitor has really gone above my expectations. I’m expecting a set of twins and I like that the mounting kit is included so I can mount the monitor to see both cribs at the same time.
311. adriana September 25, 2019 at 12:26 pm

     Is there a firmware update available on M7? I hear clicking sounds as if a picture is been taken or video when I am in the room.

     Log in to Reply ↓
     1. Keren Lopez September 25, 2019 at 1:14 pm

        Hi Adriana,

        Thank you for reaching out. The clicking sound you hear is the night vision turning on. This usually happens when there’s a fluctuation in light that causes the night vision to turn on. An example of this is leaving the monitor in a dark room and leaving a bright tv on.

        If you think that something is just not right with the monitor please reach out to our customer support at support@ibabylabs.com with a small video clip of the clicking. They will then be able to offer you some troubleshooting steps. Thank you and have a great rest of your day.

        Log in to Reply ↓
312. Kevin tanedo September 28, 2019 at 11:39 pm

     I have the same 12009 issue using android. Same m2 model. I tried resetting the router before inputting the code and it still won’t work.

     Log in to Reply ↓
     1. Keren Lopez September 30, 2019 at 11:28 am

        Hello Kevin

        I am very sorry for the problem you’re facing with your M2S Plus. The error code that you sent requires that the monitor be reset and installed on the 2.4 GHz Wi-Fi. Please follow the instructions below:

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
        
5. Re-install the monitor following the on-screen instructions using your 2.4 GHz Wi-Fi connection.

        Please let me know if this works. Thank you! Have a good one.

        Log in to Reply ↓
313. MARGARETMEDILL September 29, 2019 at 11:41 am

     We’ve had the M7 since May and it’s worked pretty well without much trouble, but recently it’s begun clicking at random and will only stop it unplugged. Yesterday it also began doing this funky think during the day where it was cycling through night mode and regular mode and some wild-looking pink-hued screen all very rapidly. And it was also clicking while doing this. Please advise.

     Log in to Reply ↓
     1. Keren Lopez September 30, 2019 at 11:00 am

        Hi Margaret,

        thank you for reaching out. This definitely sounds like an issue with the lens. Please email our customer support team with a brief description or a small video of the issue and they will reply with the options you may have to solve this issue. You can reach them at support@ibabylabs.com. Thank you and have a great rest of your day.

        Log in to Reply ↓
314. Adrienne Day October 6, 2019 at 6:39 pm

     Hi there – with the new apple update (13.1.2), the iBaby app does not open/work. Will there be an update to ensure it remains compatible? Holding off updating our other phone as we need to be connected to the monitor!

     Log in to Reply ↓
     1. Keren Lopez October 7, 2019 at 11:16 am

        Hi Adrienne,

        We apologize for this huge inconvenience as we know it’s crucial for you to have a functioning monitor. Our engineers have worked hard to release a new update. We have submitted it to the Apple team and we’re just waiting for their approval. Once it’s approved, you will see it as an update in the app store. In the meantime, we recommend that you don’t update any of your other phones so you can still view your monitor.

        Thank you for your patience. Have a great rest of your day.

        Log in to Reply ↓
315. Aric Guité October 7, 2019 at 5:19 am

     There is a bug in the iOS app that drains battery.

     I didn’t use it at all yesterday, but the app was the top battery drain due to audio.
     I was playing with my toddler this morning, pretending to take a call on the iPhone, and noticed a low static sound coming from the speaker. I force-quit the iBaby Care app, and the sound went away. I didn’t have any sound playback activated in iBaby.

     Hopefully with this information you can fix this!

     Log in to Reply ↓
     1. Keren Lopez October 7, 2019 at 11:08 am

        Hi Aric,

        Thank you for reporting this issue. I have forwarded your message to our customer support and our engineering team for further investigation. Thank you and I hope you have a great rest of your day.

        Log in to Reply ↓
316. Tim October 7, 2019 at 6:37 am

     Following a recent software update, the iBaby app now has a background service bug which drains the battery. Even when audio is turned off and the app is idle, it continues to quickly drain the battery on my iphone unless i manually quit the app after I finish using it.

     Thanks

     Log in to Reply ↓
     1. Keren Lopez October 7, 2019 at 11:12 am

        Hi Tim,

        I’m so sorry to hear you’re experiencing a battery issue after the iOS update. I have forwarded your message to our customer support and our engineering team for further review.

        Thank you. Have a great rest of your day.

        Log in to Reply ↓
317. James October 7, 2019 at 3:16 pm

     This monitor was a purchase I debated to make since it is pretty expensive, but it made sense because it came with the mount. It was fairly easy and quick to install. The monitor has cool features and I liked that it moves and I can see the entire room.
318. Bobbie October 8, 2019 at 9:55 am

     I am having trouble getting into the iBabyCare app. Every time I go into the app to into my email address and password I can add my email address but when I enter the password it will show nothing.

     Log in to Reply ↓
     1. Keren Lopez October 8, 2019 at 10:00 am

        Hi Bobbie,

        Thank you for letting us know about this issue. We have just tested it and it seems to be a glitch with the new iOS Dark Mode. However, even in dark mode you are still typing, you just can’t see it. Please try using the “light” mode to sign in if this is bothersome.

        I will also forward this issue to our engineers so they can release an update and fix this glitch. Thank you!

        Log in to Reply ↓
319. Tanya October 9, 2019 at 6:47 pm

     So far my experience with the iBaby has been very disappointing.
     The monitor stopped working after 7 months of use. We contacted support and after a month of emails and calls back and forth, they finally asked us to ship it out for replacement. We did just that after $30 in shipping charges.
     Got the replacement today after 3 weeks, and the monitor in the box is an older version, nit the same model we had, so its not compatible with the stand and mount. Again beyond disappointed.
     We are so frustrated with this experience. Still waiting to hear back from support again.
     Dont expect a positive review.
     The monitor itself was good. But I need it to be in working condition in order to enjoy it.

     Log in to Reply ↓
     1. Keren Lopez October 10, 2019 at 11:20 am

        Hi Tanya, I’m so sorry to hear about your experience with our support team. We have looked you up in our system with the email: tanyad_leema@hotmail.com but we cannot find a record. Can you please reply to this comment with the mail you have used to correspond with our team. We will then be able to solve this issue and get you going with a functioning monitor. Thank you!

        Log in to Reply ↓
320. bob2 October 10, 2019 at 8:58 pm

     Hi. How do I set the upper temperature alert range for this device to be lower than 35 degrees? I can set the lower alert to any value. For the upper alert I can move the slider to any value, but it resets back to 35 degrees after I save the setting.

     Log in to Reply ↓
     1. Keren Lopez October 11, 2019 at 1:02 pm

        Hi Bob,

        Thank you so much for reaching out. I apologize for the difficulty you’ve experienced setting the temperature alert. I believed a hard reset of the monitor will help fix this issue. Also, please make sure that your base is properly inserted (temperature/humidity readings are controlled by the base).

        To reset your monitor, please follow these instructions:

        ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

        1.Open the app and tap the Menu button (upper left)

        2.Select Settings

        3.Scroll down and tap the “Delete ” button

        4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

        5. Re-install the monitor following the on-screen instructions

        If this doesn’t help, please reach out to our iBaby support team with a screen recording of the app reseting your alert. You can reach them at support@ibabylabs.com. Thank you so much and I hope you have a great rest of your day.

        Log in to Reply ↓
321. Sebastian October 11, 2019 at 1:54 pm

     Hi, do you know if the iBaby Care M7 is compatible with 220v?
     I am living in US (110v) but I need to travel to a country that has 220v.
     Do I only need to use an adapter, or I need to buy a transformer for 220v?
     Thanks!

     Log in to Reply ↓
     1. Keren Lopez October 14, 2019 at 10:02 am

        Hi Sebastian, thank you for reaching out.

        The iBaby Care M7 is not compatible with 220v since it is made to fit US receptacles. So you will need to purchase a separate adapter in order to use the M7 in other countries.

        Thank you and hope you have a great rest of your day.

        Log in to Reply ↓
322. Jamie sigfusson October 13, 2019 at 2:43 pm

     Hello I recently bought a ibaby m6 second hand but the reset button isn’t responding and there is a blue light coming out the bottom that isn’t on my other m6 can you help ?
     1. Keren Lopez October 14, 2019 at 1:24 pm

        Hi Jamie,

        I’m so sorry to hear that your M6 is not working. Did you purchase the refurbished version from our website? There shouldn’t be a blue light reflected from the bottom on the M6. This makes me believe there is something wrong with the monitor itself. Please email or call our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5PM PDT).

        Thank you and have a great rest of your day.
323. Catie October 14, 2019 at 6:38 am

     The app will not open at all with new iOS update

     Log in to Reply ↓
     1. Keren Lopez October 14, 2019 at 10:06 am

        Hi Catie,

        I’m so sorry to hear that the iBaby App is not working with the your new iOS update. Can you please check if you have an update for our app in the app store? We have release an app update that should have fixed this issue.

        I will still forward your message to our engineers and support team. Thank you and have a great rest of your day.

        Log in to Reply ↓
324. Mark van Lunenburg October 14, 2019 at 10:34 am

     Hi,

     I can’t seem to login to the ibabylabs site. Apps are working fine however login to the website says that my username is not recognized.

     Log in to Reply ↓
     1. Keren Lopez October 14, 2019 at 4:53 pm

        Hi Mark,

        Thank you for reaching out.

        The login to the website and the iBaby Care App are two different accounts. Your account on the iBaby Labs website only gives you access to past orders or to check the status of any current orders.

        Please let me know if you need any help.

        Log in to Reply ↓
325. Dan October 14, 2019 at 8:02 pm

     We recently installed a second iBaby Care M7 for our newborn son. The first one used for our daughter works fine, but on the new second device the speaker does not work, meaning that when we try to speak to our son via the app no sound comes from the M7 device. The microphone does work, and we can hear him via the app. Our first device does not have this problem. We’ve reset the second device but the speaker still does not work.

     Log in to Reply ↓
     1. Keren Lopez October 22, 2019 at 1:24 pm

        Hi Dan,

        I’m sorry to hear the speaker on your new iBaby isn’t working. This definitley should not be happening given that it’s a new monitor. I recommend that you take a video of this issue and email it to our customer support at support@ibabylabs.com. They will then guide you through more steps to troubleshoot it or guide you through a replacement.

        Thank you and have a great rest of your day.

        Log in to Reply ↓
        1. Dan October 22, 2019 at 10:08 pm

           Hi Karen,
           Thanks for the response, but how is a video going to show that the speaker does not work?

           Log in to Reply ↓
           1. Keren Lopez October 23, 2019 at 10:29 am

              Hi Dan,

              I want you to show our support team a short video clip so they can understand that you can listen to your baby, but you can’t use the speak feature. And also because I don’t think it’s a problem with the speaker since you can hear your baby. If there were an issue with the speakers, you wouldn’t be able to hear anything at all.

              From past experiences with other customers, the more information our team has, the quicker you can get the issue resolved.

              But if you don’t want to take a video, please send them a description of the issue.

              Thank you! Have a great rest of your day.

              Log in to Reply ↓
326. Sarah October 19, 2019 at 12:36 pm

     My pictures and video from my media gallery is gone !? 🙁 what happened where did it go ?!

     Log in to Reply ↓
     1. Keren Lopez October 22, 2019 at 1:18 pm

        Hi Sarah,

        I’m so sorry that all your images disappeared. By any chance did you reset your monitor? Usually, when there’s a reset you will need to save your images beforehand because the monitor will erase everything. And sadly after all images and videos are deleted, there’s no way to recover them.

        If you would like further information about this, please reach out to our customer support at support@ibabylabs.com. I’m so sorry again about this inconvenience.

        Log in to Reply ↓
327. Adel Zouheiri October 26, 2019 at 6:08 am

     Dear support,
     I bought the iBabyCare M7, it is an incredible product .

     I was just wondering that in case I lose my internet connection (but the WiFi is still on) at night, will I still be able to hear/see my baby?

     Our internet connection is not very stable but was wondering if the M7 will stream directly to my mobile without passing by the internet.

     Log in to Reply ↓
     1. Keren Lopez October 28, 2019 at 2:02 pm

        Hi Adel,

        Thank you so much, we’re glad that you’re enjoying your iBaby Care M7.

        If your monitor is connected to your home Wi-Fi, you will still be able to view your monitor with your phone’s LTE data. However, if there’s no Wi-Fi, your monitor will not be function properly since it needs an Internet connection.

        If you have any more questions about this, you can reach out to our support via email at support@ibabylabs.com. Thank you and we hope you have a great rest of your day.

        Log in to Reply ↓
328. Tahani October 27, 2019 at 7:39 am

     I cant instuling i baby

     Log in to Reply ↓
     1. Keren Lopez October 28, 2019 at 1:53 pm

        Hi Tahani,

        I’m so sorry you cannot install your iBaby M2S. Please make sure that you’re using the 2.4 GHz Wi-Fi connection to install your monitor. If not, this will cause the installation to fail.

        If you’re still not able to get the monitor to install, please reach out to our support by phone (650) 396-2436 (M-F 9-5 pm PDT) for instructions on how to install.

        Thank you and hope you have a great rest of your day.

        Log in to Reply ↓
329. Allison Mainhart October 28, 2019 at 12:28 pm

     I am unable to use the “speak” option on the app. I have checked all of the settings and everything is turned on. Can you assist?

     Log in to Reply ↓
     1. Keren Lopez October 28, 2019 at 1:39 pm

        Hi Allison,

        Thank you for contacting iBaby! Are you by any chance an invited user? Because if you are and you don’t have permission, you will not be able to use the ‘speak’ feature. If this is the case, please get the account owner (person who first installed the iBaby) to invite you by going into the iBaby Care App > Settings > Invited users

        However, if you’re the one who installed the monitor and can’t ‘speak’ please reach out to our support team at support@ibabylabs.com for troubleshooting steps.

        Thank you and have a great rest of your day.

        Log in to Reply ↓
330. Valerie October 28, 2019 at 11:54 pm

     Hello, the app doesn’t work at all after the last IOS update. It won’t even open, just crashes. When are you going to update it? The monitor is completely worthless to me.

     Log in to Reply ↓
     1. Keren Lopez October 29, 2019 at 10:30 am

        Hi Valerie,

        I’m so sorry to hear that this is still happening to you. Please make sure that your phone and the iBaby Care App are updated to the latest versions. If you have already done so, and you still can’t open the monitor, please delete the current iBaby Care app you have and download our test app by following these links:

        iOS Phone: https://testflight.apple.com/join/w0eafy5N
        Android Phone:

        Please let me know if the link does not work for you, so I can have our engineers take a look. Thank you!

        Log in to Reply ↓
331. Monica