iBaby monitors are some of the most unique smart baby monitors. Our entire line, ranging from M6 to the M7, come equipped with safety features that help make monitoring effortless. And now that you own an iBaby or two, you’re probably wondering how to use it. So, we have compiled the most commonly asked questions and answered them to make your transition to an iBaby Monitor hassle-free.
What Does VOC Measure? (iBaby Care M7, iBaby Monitor M6S, iBaby Air, and iBaby AirSense)
VOCs—Volatile Organic Compounds—are chemical compounds made up of carbon and hydrogen. They become distinct by their ability to evaporate or survive to standard living conditions. The majority of VOCs are man-made and can come from products like paint, cigarette smoke, wood treatments or even dust.
Because of the sensors, iBaby monitors can detect the most common VOCs in the room. However, They do not detect dangerous substances like Carbon Monoxide.
Our iBaby Care app sends VOC alerts ranging from 1 to 4. When reading the air quality chart level 4 means the air in the room is in perfect condition. Level 3 means the room air quality is moderate, level 2 means the air quality could be reactive to sensitive groups. And Level one means that you need to open a window and let the room air out.
Many different things can trigger the sensors in the iBaby Monitor. Dust, aerosol sprays, and even nail varnish can trigger an alert.
How to save and delete videos and photos from the media and alerts sections?
Exporting your media is a great way to save your favorite pictures and videos. If you have an iOS device, tap on the media gallery located on the top right of the app. Then, tap on the image you would like to save and tap on the export button. Once you tap the icon, you will see the option to save to your phone or share on social media.
On Android devices, images and videos are saved to the local media gallery.
What are background notifications and notifications?
At iBaby, our highest priority is the safety of you and your family. And that’s why our monitors are equipped with smart alerts and sensors. You can change your alerts by heading into alert settings and modifying what notifications you’d like to receive. The iBaby Care app will then send you alerts or background notifications according to your selections.
Background notifications are alerts you will receive if the app is running in the background of your phone. Regular notifications are the alerts you will receive inside of the iBaby Care App, but will not show when you’re outside of the app.
How do I connect my iBaby Monitor with a 2.4 GHz or 5GHz connection?
Dual-band routers usually come in two frequencies 2.4 GHz or 5GHz. All iBaby Monitors, with the exception of the iBaby Care M7 and iBaby M6S, require installation on a 2.4 GHz frequency. So, if you do not use the proper internet connection, installation of your monitor will not complete. If you don’t have a dual internet connection, you will need to contact your internet provider to separate it.
71 Comments. Leave new
Dears,
I liked your iBaby camera, but i have one question:
Can I use the camera with locale Wifi without internet?
Many thanks
Hi Majed, our monitors will not function under local Wi-Fi. You will need to have access to your router in order for it function and set-up properly.
I’m interested in the iBaby Care M7, but I am wondering about 2 way audio on my device. Will I have to constantly keep the app open in order to hear what’s happening in the baby’s room? Or will I get a notification when they make a noise? How does that work since there’s no separate monitor with the camera?
Hi Beau, as long as you keep the iBaby Care app running in the background you will always be able to hear the audio from your baby’s monitor. You can also set up sound and movement notifications and you will get notifications straight to your phone when a loud sound or movement is detected. Our monitor’s are app-based, so they do not come with a separate pad and require the free download of the iBaby Care App. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day.
Great! Thank you for your prompt response and for answering my question. It will make my decision to purchase the M7 much easier!
I’m a mom of twins, and I’m looking for a system that works with two cameras and that I can toggle between on the app. Is this possible with iBaby?
Hi Lyssa, thank you for considering our iBaby Monitors. You can definitely set up multiple monitors and easily toggle between them with the free iBaby Care app. Have a great rest of your day.
Can I view my camera from my desktop computer at work? Or will it only work with my phone app?
Hi Tanner, our iBaby Monitors are app-based and only work using an iOS or Android phones. You cannot view the monitor from a desktop computer at work. If you have anymore questions, please don’t hesitate to contact us at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Have a great rest of your day!
Can both me and my husband have access to the same monitors in our house? We set them up separately. Thank you.
Hi Rew, you and your husband can definitely have access to the same monitor. One of you will simply need to be the primary owner of each monitor and then invite the other as an invited user. The primary owner is the person who has installed the monitor to their phone (You cannot install the monitor twice so there can only be one monitor owner).
The account owner can then invite user by following these instructions:
1. Go to the menu button on top left hand side of the iBaby Care app.
2. Then select View & Invite Users.
3.Now you can invite them by email as well as modify their access levels.
If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.
If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
I want to cast the monitor on to my TV. When will the iBaby app integrate with Google Home. Can I see the monitor on my PC or Mac?
Hi Blake, currently at the moment our iBaby monitors are not integrated with with Google Home. Thank you so much for the suggestion and we will forward it to our developers. Thank you again. Have a great rest of your day.
Does the VOC detector detect mVOC?
Hi Monica,
Thank you for your question. Our monitors do not detect mVOC’s. However, the iBaby Monitor M6S detects VOCs and the iBaby Care M7 detects TVOCs. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST).
Thank you and have a great rest of your day.
Can the iBaby monitor be installed outside of the house?
Hi Gilligan,
We do not recommend that you mount the iBaby outside your home since it’s meant to monitor your baby and not as a surveillance device. The monitor is not weather resistant and could be damaged if placed outside. Technically, though, it is possible for you to mount it outside your home as long as you have a power outlet, it’s safely protected from weather and your Wi-Fi connection reaches outside. But we do not recommend use outside of your home. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day.
Hi guys, I would like to know if the iBaby is battery autonomous (if so, how much does the battery last?) or it has to be plugged full time? thanks a lot
Hi Gentza,
Due to safety concerns and for the safety of your baby, our iBaby monitors must always remain plugged in. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Is the M7 compatible with LG phones?
Hi Crystal,
Thank you for your question. The iBaby Care M7 is compatible with LG phones as well as iOS devices. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
If I buy two baby monitors, for two different rooms/kids, can I have both on my screen at the same time?
Hi Joey, thank you for your question. Currently at the moment users do not have the ability to view the video in split screen mode. You will need to toggle between both monitors. But, if you do decide to set up alerts and notifications, each notification will be labeled with each individual monitors name. If you have anymore questions, please don’t hesitate to reach out to our customer support team at support@ibabylabs.com or at (650)396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Hello Keren,
Similar type of question regarding this topic of purchasing multiple monitors. I initially have M6T, can I purchase M6S model monitor and use in unison w/ my account? Meaning capable of toggling back forth between monitor feeds or will i be forced to have a separate acct since it’s upgraded model? Hope my question makes sense . Thanks in advance
Hi Jennifer,
Thank you for your question! You can definitely install and use different iBaby monitors under the same iBaby account regardless of the model number. So that means you can totally get the M6S and install it with your iBaby account. Once you do install it, you can then toggle between the two monitors to see each individual video feed.
If you have any other questions, please let me know and I’ll be glad to help. Thank you and have a great rest of your day.
Am I able to monitor my baby at home while I’m at work? Do I need to be on the same wifi network as the camera?
Hi PF, thank you for the question.
You can definitely watch the video feed while you’re at work remotely through you phone’s LTE data or any available Wi-Fi. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PST) or at support@ibabylabs.com. Thank you and have a great day.
Hi, can I viwe my baby while I’m at work and outside the home ?
Hi Fatimah, you can definitely view the monitor remotely from work or any other location. All you need is to use your phone’s LTE data or any available Wi-Fi internet connection. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or a (650) 396-2436 (M-F 9-5 PM PST).
Can smoke from burnt food such as steak cause the air quality to go down ?
Hi Adam,
Smoke from burnt food can definitely cause a fluctuation in the air making the monitor’s air quality detection levels go down. The monitor can detect a wide variety of VOCs including cigarette smoke, paint, and dust in the air.
If you have anymore questions or concerns, please don’t hesitate to reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Hello! Two questions
1. How do I retain a Wi-Fi set up— recently we went on vacation and had to set up with the vacation Wi-Fi and it meant our home wifi disappeared from our iBaby.
2. How do we watch the monitor using our LTE network?
Thank you
Hi Alex, every time you’re traveling with your iBaby Monitor you will have to follow the reset instructions in order for the monitor to pair up with a new Wi-Fi connection. You can do so by following these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
7. Re-install the monitor following the on-screen instructions
But you must be aware that your iBaby monitor will not install using a hotel’s Wi-Fi (or any public Wi-Fi) due to firewalls and safety concerns. You can however install it using a portable hotspot.
As for your second question, you can view your monitor away from home with your LTE data or any WI-Fi available as long as your monitor is connected to your in-home Wi-Fi.
If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST).
Hi iBaby,
In regard to Alex’s first question, of any functionality that should be on your enhancement list, this should be a top priority to make easier. I recently received and started using the M7 monitor and this is my only issue so far because otherwise I love it. I setup the monitor at my parent’s house and then took the monitor to my house, which caused me to have to set everything up again and all my settings were lost once I deleted and re-added the same monitor. I’d like to be able to take the monitor with us to my parent’s, brother’s, etc, and to have to do this delete-add process every time is going to be a major issue.
Along with the above enhancement, localized Wi-Fi support would be tremendously helpful, especially in cases where there might not actually be Internet available, so the monitor can be used in a more traditional baby monitor way, or the user (me) just doesn’t want everything going out over the Internet and through the Cloud.
Does iBaby already have plans to resolve these issues?
Thank you for your consideration.
Hi Sean, thank you for your suggestions.
We understand that it’s frustrating to reset the monitor every time you move it, but it’s the only way for the monitor to forget the previous Wi-Fi connection and pick up the new one. We always recommend that before a hard-reset, you save any media you have stored to your phone’s camera roll, since the monitor resets to factory settings.
Unfortunately, due to security purposes, iBaby monitors are unable to connect on any internet that has authentication pages or additional login pages (for example, hotels, hospitals, airports, libraries, coffee shops, department stores) before accessing the internet. iBaby monitor’s will only work on Wi-Fi that you have direct access to a network’s router. And due to safety concerns and to prevent hackings, our monitors will not function using local Wi-Fi connections. However, the monitors can be installed and used with a portable hotspot.
We do apologize for the inconvenience this may cause you. We will forward all of your great suggestions to our engineers and developers. Thank you and have a great rest of your day.
I am my 99 yr old mother’s full time care giver. It was suggested by her hospice nurse, that we consider utilizing a “baby” monitor system to observe our mother’s movements in her apartment for the overnight hours. She has severe short term memory loss/dementia and it was suggested as a step (prior to getting 24 hr, round the clock aides). We are only looking for a one-way visual and audio connection that we then can monitor through an app. Which monitor would you suggest for our situation?
Hi Towanda,
Our iBaby Monitor M6S is the perfect monitor for what you’re looking for. It comes fully equipped with full HD 1080p live video with night vision, two-way audio speakers (you can listen and hear), temperature/humidity alerts, motion and sound alerts, and a wide variety of songs. All our iBaby monitors work under the free iBaby Care App which you can use to see your mother remotely from anywhere by using your phone’s LTE data or any available Wi-Fi.
But with all our monitors, you will need to have a functioning Wi-Fi connection at your mother’s home in order for the monitor to be installed and to function properly. If you have any other questions, or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). They will be glad to answer any other questions you may have. Thank you and have a great rest of your day.
Hi, will the M7 app work on an amazon fire tablet or an IPAD? We would like to use these in the house when we are monitoring our baby.
Hi Bill,
Thank you for reaching out. Our iBaby monitors can be used with iPad’s, iPhone’s and selected android tablets. The Amazon Fire table is not compatible with our iBaby Monitors. Sorry for the inconvenience.
If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com. Thank you and have a great rest of your day.
Hi,
I’m having trouble with the movement sensitivity. We have set the sensitivity to low, blinds are closed and no air-con running.
I have also tried moving the camera to a different location . Is there something else I can try?
Thank you
Hi Alana, we’re so sorry for the inconvenience this has caused you and we understand that this situation is frustrating. I believe that deleting your iBaby app and wiping the monitor clean can help you with this matter. Please follow the instructions below:
1. Delete You iBaby Camera form the app.
2. Log Out of the iBaby Care App
3. Delete the App
4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
5. Download the iBaby Care App from the App store
6. Install the monitor following the on-screen instructions
If this does not help, please email our customer support team at support@ibabylabs.com or call at (650) 396-2436 (M-F 9-5 PM PST). They will be more than happy to further troubleshoot the monitor. Thank you and have a great rest of your day.
Hello,
Is there a setting for the M7 to turn the audio on only when triggered by a sound or is it an all or nothing thing? Thank you!
Hi Michelle,
We currently don’t have this feature available on our app. You must manually open the app and press the listen button if you want to listen when you receive motion/sound alert.
We apologize for the inconvenience. But I will forward this suggestion to our engineers and developers. Thank you and have a great rest of your day.
Just bought the device. We Get alerts Every thee seconde. But there is monist in the room. We adhusted the sensitivety to low
What can we do. Else we Will bring iT back to the store
Hi Anne, we’re so sorry for the inconvenience this has caused you. I believe that deleting the iBaby Care App and wiping the monitor clean can help you with this matter. Please follow the instructions below:
1. Delete You iBaby Camera form the app.
2. Log Out of the iBaby Care App
3. Delete the App
4. Reset the monitor by holding the reset button for 30 seconds until you hear the iBaby jingle.
5. Download the iBaby Care App from the App store
6. Install the monitor following the on-screen instructions
If this doesn’t help, please email our customer support team at support@ibabylabs.com or call at (650) 396-2436 (M-F 9-5 PM PST). They will be more than happy to further troubleshoot the monitor and explore your options. Thank you and have a great rest of your day.
How do I get my iBaby M6 monitor to monitor/read the room temperature and humidity? Thank you!
Hello Jessica,
Unfortunately the iBaby M6 is one of our earlier models that does not have temperature and humidity measurements. All of our newer models, starting from the iBaby Monitor M6S and above, come equipped with temperature and humidity alerts.
If you have any more questions, please don’t hesitate to contact us at support@ibabylabs.com. Thank you and have a great rest of your day.
Hi, is it possible to have 2 x iBaby monitors running? I have 2 babies in seperate rooms. Would this work on one app? Can you switch between both. Thanks
Hi Cam,
Thank you for your question! You can definitely purchase multiple monitors and use them with our free iBabyCare app. Once the monitors are installed to the app, you can then toggle between both of them to see the video feed. You can also set up individual alerts and notifications for each monitor and you will receive alerts straight to your phone.
If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
My wife and I both want the ability to watch our baby. Is it possible for both a mother and a father to connect phones simultaneously? Maybe one could run in a survey mode while the other had control of movement. (Also, I have iOS and she has Android.)
Seems to me that only allowing one connection is a huge oversight since it takes two people to have a baby.
Hi Connor,
You and your wife can both definitely have access to view and use all of the features in your iBaby Monitor. Here is a bit of information on how you can do so.
Our iBaby monitor is designed in a way that it can only have one camera owner. This means that the person who installs the monitor on their phone becomes the camera owner. The camera owner then has the ability of inviting others (Your wife) to view and access the video feed and all other features. All you have to do is invite your wife as an invited guest. You can do so by following these instructions:
1. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.
2. Then select View & Invite Users.
Now you can invite your wife by using her email. If she has difficulty receiving the email, ask them to first download the iBaby Care app on her phone, create an account and give you the email address she used to register. Now follow the invitation steps above.
ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new iBaby Care app account.
If you have trouble inviting your wife, please reach out to our customer support at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will be more than glad to guide you through the steps. Thank you and have a great rest of your day.
Is there a maximum amount of cameras I can use with the App?
Hi Sara, Thank you for your question.
There is no maximum amount of monitors you can add to the iBabyCare App. If you have any other questions, please don’t hesitate to contact us again. Thank you and have a great rest of your day.
Hello I logged off from my Ibaby account and once I logged back in my photos and videos are not there how can I retrieve them ? Thank you
Hi Aisha,
Thank you for reaching out. Signing out of your account should not delete any of your images and videos. This only occurs if you complete a hard reset of the monitor or if they were manually deleted. Once the images and videos are deleted there is no way to retrieve them.
I apologize for this inconvenience. We always suggest that users save any of the important videos and images into their camera roll so this does not happen again.
If you have any questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PST).
This is an awkward and real question. Can the ibaby monitor sense flatulence (farts)?
Hi Jaimie,
Thank you for asking this real and honest question. Indeed, the monitor can sense flatulence (poopy diapers, too) and will send an air quality alert if the scent is very noticeable.
If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Hello!
I am a caregiver for infants and toddler. I would like to set this camera up so the parents have access to see their children throughout the day. How does the ‘share your baby’s live video stream’ work? Ideally, it would be best if I can give access to the parents when they ask for it and the live stream end after a certain amount of time, instead of the parents being able to look whenever they want so we can still protect the other children’s privacy as well as the home after operating hours
Hi Isabel,
You can definitely set up the camera and invite unlimited users to access the monitor. This means that any parent you invite to the monitor can be given access to view, listen, speak, or play music. You, as the account owner, have the option to limit their access level to your discretion (Example, giving them access to view the monitor without having any control of the other features).
As the owner, you then have ability to un-invite the viewers so they can no longer have access to the monitor. But if you don’t want to go through process of un-inviting the list of invited users and re-inviting them the next day, you can go to settings and turn on the privacy mode. The privacy mode prevents anyone, except the account owner, from viewing or accessing the monitor. And once the day begins again, you can turn off the privacy mode to give parents the access to the monitor once again.
If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). They will be glad to answer any other concerns you may have. Thank you and have a great rest of your day!
Hi there,
I am very interested in getting an ibaby monitor but have a few questions first. What triggers the motion and sound notifications? Are all ibaby monitors sensitive to sound and motion? Does the app need to be open in the background or open on the phone screen to receive notifications of when there is movement and sound?
Thank you
Hi Jasmin, thank you for reaching out.
The motion and sound notifications are triggered when the camera detects movement or loud noises such as the baby crying or a clap. All our iBaby Monitors are integrated with the sound and motions alerts. All you need to do is enable them through the settings. If you have push notifications enabled, you will not need to have the iBaby Care App open in order to receive the notifications. If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!
Hi the alerts are great, but is there a way to only get alerts so often. For example, if my baby is crying I would only want one alert every 3 to 5 minutes not every minute.
Hi Casey, I apologize for the inconvenience this has caused you.
If you do not want as many alerts, we recommend putting the sensor at the lowest setting.
If you have any other questions please don’t hesitate to come back. Thank you and have a great rest of your day.
When you have two cameras installed, can you have it so it automatically toggles between rooms? Or do you have the manually toggle to get to each room?
Hi Cassy, Thank you for reaching out. You will need to manually toggle between each individual monitor in order to view the video feed. In the near future, we will be releasing an update that allows for the split screen feature. Keep an eye out on that.
If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.
Hi,
I have a M6 camera, shall I leave the camera connected all the time? or it will goes to standby mode sometimes.
Hi Vahid, thank you for reaching out.
The iBaby Monitor must remain plugged in at all times if you would like to have access to the live video feed. When you are not using the monitor, you can definitely unplug it or turn it off by going into the iBaby care App Menu > settings > Power Off. If you have any other questions, please don’t hesitate to contact us again. Thank you and have a great rest of your day. https://ibabylabs.com/wp-admin/edit-comments.php#comments-form
How accurate is the temperature on the ibaby monitor? I feel like it is always reads warmer than what I have my thermostat on.
Hi Sarah, thank you for reaching out. The iBaby monitor is usually accurate but sometimes, it may tend to display a couple degrees higher. That is due to the motor components inside the iBaby monitor. If you have any other questions or require further clarification, please reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.
My baby monitor calls my phone CONSTANTLY, like every 5-10 minutes. I have Turned off all my alerts and that doesn’t stop it. The only thing that stops it is turning my camera off. Can you advise how I turn this feature off?
Hi Allaire, I’m so sorry for the inconvenience this has caused you. I believe you may have a problem with the iBaby Care M7’s base “Help” button. Please email our customer support at support@ibabylabs.com with the subject line “iBaby Care M7 Base Replacement) and mention when you purchased the monitor to see if you’re under warranty. Thank you and have a great rest of your day.