iBaby Care M7 User Manual V1.4
Assessing if this is the right monitor for us. Hoping we can listen to our baby with the phone screen off so we can sleep. this information is not readily available to wanting to look in the manual.
Hi Lee, thank you for your question.
You can definitely listen to your baby even when your phone is locked.
If you have any other questions, please don’t hesitate to let me know or you can email our customer support team at firstname.lastname@example.org. They’ll be glad to answer any other questions or concerns you may have.
Thank you and have a great rest of your day.
can this monitor be connected to internet and accessed from outside the house if we are leaving the baby with a nany?
Hi Rami, Thank you for asking. You can definitely access all the features and view the monitor’s video feed from outside your home. Let me know if you have any other questions I can help you out with. Thank you and have a great rest of your day.
what’s the power input for M7? Is it working under 240V?
Hi Sophie, thank you for reaching out. The input for the iBaby Care M7 power cord is 100-240v. If you have any other questions, please don’t hesitate to come back. Thank you and have a great rest of your day.
We just bought Camera M7 for our kid. I and my husband tried to download the app and install to both our phone but it allow only one phone can view the camera that is a little abnormal and not sure how to install to different phone so we all can watch our baby at the same time. Please advise.
Hi Sunny, I apologize for the inconvenience this has caused you. Rest assured, both you and your husband can view and monitor your baby. The person who installs the monitor for the first time on their phone is known as the account owner. The account owner can then invite you as an invited user and allow you access to all of the features the monitor offers. To do so, please follow the instructions below:
Go to the menu button on the top left hand side of the iBaby Care app.Then select View & Invite Users. This is where you can invite anyone by email as well as modify their access level. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.
If the user is already on the list, tap on their email address, delete the user and re-invite.
ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.
If you need more help, please don’t hesitate to contact our customer support team at email@example.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Can the M7 be cordless? If so, do we have to leave it on the charger
Hi Matt, thank you for reaching out. The iBaby Care M7 must remain plugged into the power adapter in order for it to work. It is not a wireless monitor and it does not have an external battery/ charger. If you have any other questions, please don’t hesitate to contact us again. Thank you and have a great rest of your day.
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