Every day iBaby Labs’ support team receives several calls that address router connectivity issues. If your router is not set up in the right way, you might not be able to get your baby monitor working. The following three tricks will help you ensure your router connects the monitor to the Internet for proper functioning.
SSID name and password
The most common issue in setting up an iBaby monitor that our customers have is having too long of a network name or using special characters in one. For iBaby monitors, your SSID (network name) and password should be 16 or less alphanumeric symbols. Your SSID and your password cannot contain special symbols, including punctuation marks (such as apostrophe).
SSID broadcast mode
To allow connectivity, your router should be set in broadcast mode. It means that it should be discoverable on any mobile device – when you look at available Wi-Fi networks on your phone, can you see the one you use listed? You can enable SSID broadcast in your router settings.
Nowadays most routers come in two frequency modes – 2.4 GHz or 5 GHz. What frequency to choose depends on the type of device you need to connect. For iBaby monitors, choose either 2.4 GHz or mixed mode in your router settings.